Thank you for the opportunity to respond to Mr [redacted] concernsUpon receiving the complaint our customer service department reached out to Mr [redacted] on his desired resolutionWe will continue to stay in communication with Mr [redacted] until his concerns are fully resolvedShould Mr [redacted] wish to contact us directly, he may do so by contacting our customer service department at [redacted] Thank you very much
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 1, and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for the opportunity to respond to Mrs [redacted] ’s concernsMrs [redacted] had visited our store location on 3/4/During that visit she and the store manager explored the option of having the existing bracelet modified from the “S” style, to a “Tennis” style braceletMrs [redacted] agreed to the modification option and the store jeweler has begun working on the bracelet The work is scheduled to be completed by Friday 3/11/Should Mrs [redacted] have any questions in the interim, she may contact the Store Manager directlyShe may also contact our Customer Service Department at 877-726-
Thank you for the opportunity to respondMr [redacted] went onto the McAllen location on 4/and has picked up his ringWe certainly understand Mr [redacted] and Ms [redacted] s frustration, should Ms [redacted] experience anymore difficulties with her ring, we can certainly order a new size specific ring for herAdditionally, we will send a $Gift Certificate to Ms [redacted] Should Mr [redacted] or Ms [redacted] have any additional comments or concerns they may contact our Customer Service Department at 877-726-
Thank you for the opportunity to respondMs [redacted] and her fiancé Mr [redacted] went into our store location on 3/26/At that time they received their new ring, warranty and a gift card for compensationShould Ms [redacted] and Mr [redacted] have any additional questions they may contact our customer service department at 877-726-
Complaint: [redacted] I am rejecting this response because:The General Manager from Samuels said I couldn't return the ringThere is nothing he can do about itI'm just not going to ever buy from them EVER againThank you for your time Regards, [redacted]
Mrs [redacted] ,? Thank you so much for taking the time to speak to me this afternoon in regards to your concernsAt this time I have requested a full refund for the item that you did not receiveYour refund should be available to you within 24-hoursIn the event that you have any further questions or concerns please feel free to reach out to our customer service department at [redacted] ?
Thank you for the opportunity to respond to Mr [redacted] concernsUpon receiving the complaint our customer service department reached out to Mr [redacted] on his desired resolutionWe will continue to stay in communication with Mr [redacted] until his concerns are fully resolvedShould Mr [redacted] wish to contact us directly, he may do so by contacting our customer service department at [redacted] ? Thank you very much?
Mr [redacted] visited the store location on 2/and worked with the store managerIt was determined that repairs would be made to the items sufficient to meet Mr [redacted] ’s needsShould he have any addition questions he may contact the Store Manager directly
Thank you for the opportunity to respondWe have placed an order for a brand new ring for Ms [redacted] Ms [redacted] 's existing ring will be repaired and can be worn while the new ring is being madeAdditionally we have mailed Ms [redacted] a gift certificate for compensation as wellShould Ms [redacted] have any additional questions, she can contact our Customer Service Department at 877-726-
Thank you for the opportunity to respond to Mrs [redacted] ’s concernsMrs [redacted] had visited our store location on 3/4/During that visit she and the store manager explored the option of having the existing bracelet modified from the “S” style, to a “Tennis” style braceletMrs [redacted] agreed to the modification option and the store jeweler has begun working on the bracelet? The work is scheduled to be completed by Friday 3/11/ Should Mrs [redacted] have any questions in the interim, she may contact the Store Manager directlyShe may also contact our Customer Service Department at 877-726-8357.?
Mr [redacted] visited the store location on 2/and worked with the store managerIt was determined that repairs would be made to the items sufficient to meet Mr [redacted] ’s needsShould he have any addition questions he may contact the Store Manager directly
Thank you for the opportunity to respond to Mr***, at this time we have reached out to Mr [redacted] via email and have offered him a Lifetime WarrantyIf Mr [redacted] accepts the offer I feel that will resolve the concern and issue at handShould Mr [redacted] have any further questions or concerns please have him contact us at [redacted]
Complaint: [redacted] I am rejecting this response because:The manager has just stated that even though I have been taking my ring for the past YEARS for its inspections it is "my responsibility" to have a the piece of paper that is initialed by the associates in order to accept the fact that I have insuranceThe company is not taking any responsibility for the person that has BEEN FIRED whom they have knowledge of the wrong doing she had done in the initiation of this purchaseThey are stating that on the receipt the way the associate did the transaction, is not something they understand and that it doesn't state a warranty/insuranceBUT for the past years they have been taking my ring in and not once was I charged because they were able to see that I had insuranceWEIRD! I am not at all with this outcomeI have a receipt from the last inspection and that alone should be enough that they should notate something on my account that will show I have insurance so I would not have this issue ever! The DM is basically saying if you don't have that white piece of paper for the life of the ring your insurance doesnt exist! ARE YOU KIDDING meOh here is the kicker he is stating that they have now changed how they do things but that he cant change what has happened in the past even though in AUGUST of I took my ring and the insurance was perfectly fine thenThe insurance on this ring needs to be notated on my account that I have with this company, or they can take the loss on the ring and take it backThis has been a nightmare from the startTHis company does not care for its customersIf the company refuses then just simply state that so that I can make sure the media gets this word out so no other couple ever goes thru this ridiculous transaction ever Regards, [redacted]
Thank you for the opportunity to respondWe have reviewedMr***’s complaintWe apologize for the issues and any miscommunicationthat has occurred We would like to offerMr [redacted] a full refund for the items in question Should Mr [redacted] like to take advantage ofthis offer, please have him do so within the next business days.Should you have any additional questions please let us know
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 5, and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for the opportunity respond to Mrs [redacted] ’s concernsWe would like to personally speak with Mrs [redacted] We can be reached at [redacted] Our office hours are from 8am to 5pm Monday through Friday
Complaint: [redacted] I am rejecting this response because:I am not happy with this purchase at all,I appreciate the extended time and my wife and I will be in as soon as possible to resolve this matter,I asked that my money be returned to my credit card but evidently I have to exchange it for some different kind of jewelry that we will settle for Why can I not just get my money refunded back to my card, or the jewelry repaired properly? The sales lady even said it was a poor design, but nobody said that when I was making the purchase Regards, [redacted]
Thank you for the opportunity to respond to Mr [redacted] concernsUpon receiving the complaint our customer service department reached out to Mr [redacted] on his desired resolutionWe will continue to stay in communication with Mr [redacted] until his concerns are fully resolvedShould Mr [redacted] wish to contact us directly, he may do so by contacting our customer service department at [redacted] Thank you very much
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 1, and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for the opportunity to respond to Mrs [redacted] ’s concernsMrs [redacted] had visited our store location on 3/4/During that visit she and the store manager explored the option of having the existing bracelet modified from the “S” style, to a “Tennis” style braceletMrs [redacted] agreed to the modification option and the store jeweler has begun working on the bracelet The work is scheduled to be completed by Friday 3/11/Should Mrs [redacted] have any questions in the interim, she may contact the Store Manager directlyShe may also contact our Customer Service Department at 877-726-
this has been resolved.?
Thank you for the opportunity to respondMr [redacted] went onto the McAllen location on 4/and has picked up his ringWe certainly understand Mr [redacted] and Ms [redacted] s frustration, should Ms [redacted] experience anymore difficulties with her ring, we can certainly order a new size specific ring for herAdditionally, we will send a $Gift Certificate to Ms [redacted] Should Mr [redacted] or Ms [redacted] have any additional comments or concerns they may contact our Customer Service Department at 877-726-
Thank you for the opportunity to respondMs [redacted] and her fiancé Mr [redacted] went into our store location on 3/26/At that time they received their new ring, warranty and a gift card for compensationShould Ms [redacted] and Mr [redacted] have any additional questions they may contact our customer service department at 877-726-
Complaint: [redacted] I am rejecting this response because:The General Manager from Samuels said I couldn't return the ringThere is nothing he can do about itI'm just not going to ever buy from them EVER againThank you for your time Regards, [redacted]
I sincerely apologize for the delay in responseI am pleased to learn that this issue has since been resolved
Mrs [redacted] ,? Thank you so much for taking the time to speak to me this afternoon in regards to your concernsAt this time I have requested a full refund for the item that you did not receiveYour refund should be available to you within 24-hoursIn the event that you have any further questions or concerns please feel free to reach out to our customer service department at [redacted] ?
Thank you for the opportunity to respond to Mr [redacted] concernsUpon receiving the complaint our customer service department reached out to Mr [redacted] on his desired resolutionWe will continue to stay in communication with Mr [redacted] until his concerns are fully resolvedShould Mr [redacted] wish to contact us directly, he may do so by contacting our customer service department at [redacted] ? Thank you very much?
Mr [redacted] visited the store location on 2/and worked with the store managerIt was determined that repairs would be made to the items sufficient to meet Mr [redacted] ’s needsShould he have any addition questions he may contact the Store Manager directly
Thank you for the opportunity to respondWe have placed an order for a brand new ring for Ms [redacted] Ms [redacted] 's existing ring will be repaired and can be worn while the new ring is being madeAdditionally we have mailed Ms [redacted] a gift certificate for compensation as wellShould Ms [redacted] have any additional questions, she can contact our Customer Service Department at 877-726-
Thank you for the opportunity to respond to Mrs [redacted] ’s concernsMrs [redacted] had visited our store location on 3/4/During that visit she and the store manager explored the option of having the existing bracelet modified from the “S” style, to a “Tennis” style braceletMrs [redacted] agreed to the modification option and the store jeweler has begun working on the bracelet? The work is scheduled to be completed by Friday 3/11/ Should Mrs [redacted] have any questions in the interim, she may contact the Store Manager directlyShe may also contact our Customer Service Department at 877-726-8357.?
Mr [redacted] visited the store location on 2/and worked with the store managerIt was determined that repairs would be made to the items sufficient to meet Mr [redacted] ’s needsShould he have any addition questions he may contact the Store Manager directly
Thank you for the opportunity to respond to Mr***, at this time we have reached out to Mr [redacted] via email and have offered him a Lifetime WarrantyIf Mr [redacted] accepts the offer I feel that will resolve the concern and issue at handShould Mr [redacted] have any further questions or concerns please have him contact us at [redacted]
Complaint: [redacted] I am rejecting this response because:The manager has just stated that even though I have been taking my ring for the past YEARS for its inspections it is "my responsibility" to have a the piece of paper that is initialed by the associates in order to accept the fact that I have insuranceThe company is not taking any responsibility for the person that has BEEN FIRED whom they have knowledge of the wrong doing she had done in the initiation of this purchaseThey are stating that on the receipt the way the associate did the transaction, is not something they understand and that it doesn't state a warranty/insuranceBUT for the past years they have been taking my ring in and not once was I charged because they were able to see that I had insuranceWEIRD! I am not at all with this outcomeI have a receipt from the last inspection and that alone should be enough that they should notate something on my account that will show I have insurance so I would not have this issue ever! The DM is basically saying if you don't have that white piece of paper for the life of the ring your insurance doesnt exist! ARE YOU KIDDING meOh here is the kicker he is stating that they have now changed how they do things but that he cant change what has happened in the past even though in AUGUST of I took my ring and the insurance was perfectly fine thenThe insurance on this ring needs to be notated on my account that I have with this company, or they can take the loss on the ring and take it backThis has been a nightmare from the startTHis company does not care for its customersIf the company refuses then just simply state that so that I can make sure the media gets this word out so no other couple ever goes thru this ridiculous transaction ever Regards, [redacted]
Thank you for the opportunity to respondWe have reviewedMr***’s complaintWe apologize for the issues and any miscommunicationthat has occurred We would like to offerMr [redacted] a full refund for the items in question Should Mr [redacted] like to take advantage ofthis offer, please have him do so within the next business days.Should you have any additional questions please let us know
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 5, and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for the opportunity respond to Mrs [redacted] ’s concernsWe would like to personally speak with Mrs [redacted] We can be reached at [redacted] Our office hours are from 8am to 5pm Monday through Friday
Complaint: [redacted] I am rejecting this response because:I am not happy with this purchase at all,I appreciate the extended time and my wife and I will be in as soon as possible to resolve this matter,I asked that my money be returned to my credit card but evidently I have to exchange it for some different kind of jewelry that we will settle for Why can I not just get my money refunded back to my card, or the jewelry repaired properly? The sales lady even said it was a poor design, but nobody said that when I was making the purchase Regards, [redacted]