Durham Neurology, PLLC

We feel we made a clear offer to advertise this companyHowever in lite of wanting to maintain good relationsAnd a positive company profileWe will deleate this invoice and close this account

When we call, we ask carefully for a office managerThat is who we spoke tooIf your staff are giving the phone to random people, that is also something you should look in to on your endIf persons in your establishment are picking up the phone, your business phoneAnd accepting orders from sales calls, you are going to have many many issuesHow do you think that is our fault

When we calll and offer our services, we do state, that we are calling with regards to a NEW ONLINE LISTING AND WE ARE ONLINE SERVICESWe go over the ingformation we already haveAnd ask if they would like to include anything else such as a email, or websiteWe then explaint that we have every thing we need to run a adand will be sending a invoice for the ad in the ammount of Its all very clearAnd we then process the ad, and send a invoiceIf the customer would like to discontinue the service that is fineHowever time adready advertised would have to be paidAs we have already advertised for monthsHalf the bill is owedI would be happy to prorate and accept settlment in that ammount

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.Since no one from my office had any conversation with the merchant, the nonexistence of such sales call would automatically null and void the billing to my office regarding such claim Regards,

When we make sales callsWe do go over the fact that it is a fee of and we will be sending a invoice in that ammountIf your office tells us that is ok, then we proceed and process your orderAnd bill you in the ammount soldIf your office wrongfully accpeted our services I am happy to assist you and prorate your bill for the time advertised to dateAnd close your accountBut this is why you are getting yout invoice from us As your office told us to go ahead and run the ad and the fee of

We are very clear about our serviceWe ask for a office manager, and let them know that we ar calling for a NEW ONLINE LISTINGWe go over what we have, and explaing the we do have every thing we need to run a ad, and the fee is and that we will send it out via a invoice This customer was explained everythingAnd agreed to the fee's However I see that this account has ready been deleated So this matter is closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]First, On the end of the phone conversation, the Rep quickly and very unclearly mentioned the price, and try to purposely finish the talk as soon as possible without giving the listener's thinking timeI even did not heard the exact numberIt's a complete misleading.Second, this is a scam, only the written contract is acceptableIf it is a business, the company should send out the formal contract for signature, and then be effective.Third, please stop listing immediately, and dismiss the invoice of $399.99.To prevent more victim, I strongly recommend Revdex.com to do an investigation and publish the result to alert public for such a phone scam Regards, [redacted] ***

HelloWe called and offered our services, explained why we were callingWe our ad's would be placedWhat the fees areAnd your office accepted the offerSo we proceeded to run your adAnd sent you the invoiceIf you do not want to continue with our service I can prorate your billAnd if you would like to hear the sales callPlease contact us directly 877-745-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint We too were allowed to listen to excerpts of the conversation and The rep was NOT speaking to an office manager and the call was so vague our employee had no idea she was signing up for anythingWe did not call the business and did not ever express interest in signing up for any servicesWe also had no idea we were running any add with youI still stand firm that this was deceptive solicitation of business and we do not plan on paying for any of the chargesI advise you to also listen to the call your rep had regarding these bogus charges to see how agrresive and unprofessional he was when refering to our office manager as "barking" Regards, [redacted]

I am sorry you feel this way. As you see, and state yourself. We do state our fee's. And constantly make updates to our sales script to make sure our customers... understand, and agree to the service. Sometimes issues arise when people we call do not pay attention, or have the authority to order and agree to our service. We have been providing services for you, for months now. And unfortunately your account is past due, and collection procedures have begun. I can authorize a one time settlement for the first month of service. At least our set up costs are covered. that would equate to $66.00. And I will place your company on our DO NOT CONTACT LIST TO AVOID FUTURE SALES CALLS. However if you do not accept this offer, your full invoice of the full 399,99 will go to collections in the full amount. This is just an attempt to resolve your dispute.

We understand you must feel very fustratedPlease note we are not a scam, we do make sure we cover all basis for a good solid saleIf your office accpeted and agreed to let us advertise and accpeted the fee understanding the is for motnths of servicesThen it is a good sale, and not in any way a scamWe do know ther are alot of scams out there and do make sure we are very clearIt would be best if you educated your staff to not accept sales calls to avoid accepting things you as the owner do not want I see we have only been advertising you for a few months, is the total to dateI am happy to prorate at this ammount

There seems to be some understanding. We DO CALL AND OFFER OUR SERVICES,We do record those calls. When sales are madeWe explain who we are, what we are offering, what our fee's are. And if we receive a accpetanceWe do proceedAnd bill as we explained in our sales call. If there is a issue we are happy to address the matter. And try our very best to assist customers. However if we have done work for the customerWe would ofcourse get paid for the work done todate. Our offer to settle for the time advertised to date still stands

We feel we made a clear offer to advertise this company. However in lite of wanting to maintain good relationsAnd a positive company profile. We will deleate this invoice and close this account

When we call we do ask and say certian things to make us feel confortable that we are speaking to a person of authorty.We ask for a office managerWe state we are calling with regards to a new online listing. We go over the listingAnd tell the person we have all we need to run this years
listingANd the invoice for will be following. I can prorate this billAs the invoioce is for monthsAnd we have only been advertising for months to date

We spoke to this customer yesterday. I played to call several times. Went over the billing and fee's portion.Clearly we asked for the office manager. And this office clearly accepted the offer. And now the owner is upset his staff accpeted the sales call. And attempting to discreadt us. All past due account do goto collections. And we make a solid sales, and proceeded to provide the service. if this client no longer wants our serviceOr his office accpeted the sale and he does not want itI am happy to cancel the full months as sold and prorate for the time to date. Otherwise we have a solid sale, at a quoted price, and the order stands

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
1. No one spoke or gave authorization to merchant so whatever sales call out there is not us.2. We couldn't find what product merchant claimed to have sold us.3. Internet fraud to fabricate work we didn't ask and claimed to exist then the threat with collection agency if balance not paid has been notified to the local and federal agencies. Merchant can plead his case to the police and FBI

This customer also sent me a email. I have replied to his emailIn the hopes we can resolve this matter together

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Our company requires a purchase order or proof of signature in order to pay for services so if you cannot provide this at this point please refrain from calling or contacting our office
Regards,

We do not have any other complaintsHowever have noticed other ONLINE SERVICE companies do. We do record all our callsIf the customer contacts usWe would gladly play the sales call for them. We go over many things to be clear that this is a sale and you are placing a
order. Please ask the customer for their invoice numberI will contact them and attempt to resolve this matter

The very first words we speak are "Hello may I please speak to the office manager" Your now say your staff are only able to deal with patientsThat is fine, however in your previous reply, you state we spoke to someone who doesn't even work there Which is itI can only work on your complaint, with what you tell me. I am sorry you feel this way, I have done my very best, and made you the very best offer I can to assist you. As the Revdex.com states, both sides must compromise in order to find resolution. We did , you did not. Your account for 399,is outstanding