Durham Neurology, PLLC

We attempting to resolve matters.. Both sides must attempt to come to terms... This office accepted the sale and when we told them the fees, and that we will send out a invoice in that amount.  The person we spoke to said " no problem.". This company had several opportunities to call us when we send a invoice ,, each and every month. They did not they choice to ignore us. Thinking that is the best way to handle the situation... To not address the matter, and hope we will go away.. We will not,,, We sold a service, and quoted the fee's and your office accepted the order.. And choice to ignore paying the bill..Thinking that work,, It will not,, with us,, or any other company,,, You need to address past due accounts,,, Just like you are avoiding the situation via the Revdex.com complint.. You think we should work for free,, and when you file a complaint we should just give away adverting for free..  We will not,, and neither will any other company...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
We too were allowed to listen to excerpts of the conversation and The rep was NOT speaking to an office manager and the call was so vague our employee had no idea she was signing up for anything. We did not call the business and did not ever express interest in signing up for any services. We also had no idea we were running any add with you. I still stand firm that this was deceptive solicitation of business and we do not plan on paying for any of the charges. I advise you to also listen to the call your rep had regarding these bogus charges to see how agrresive and unprofessional he was when refering to our office manager as "barking".
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]First, On the end of the phone conversation, the Rep quickly and very unclearly mentioned the price, and try to purposely finish the talk as soon as possible without giving the listener's thinking time. I even did not heard the exact number. It's a complete misleading.Second, this is a scam, only the written contract is acceptable. If it is a normal business, the company should send out the formal contract for signature, and then be effective.Third, please stop listing immediately, and dismiss the invoice of $399.99.To prevent more victim, I strongly recommend Revdex.com to do an investigation and publish the result to alert public for such a phone scam.
Regards,[redacted]

Revdex.com: In trying to "resolve" the issue the company representative only calls and harasses the front desk regarding this account. We will no longer respond to any calls from this company and this will be the last correspondence regarding the matter. WE DO NOT ACCEPT THE FALSE ACCOUNT AND BALANCE FROM THIS COMPANY. NO PAYMENT WILL BE SENT.
I have reviewed the response made by the business in reference to complaint ID 11862217, and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[This bill is not mine, I do not accept responsibility for payment on this account. Due to previous information provided no further comment or correspondence is necessary. I will not pay a bill I am not responsible for.]
Regards,Dr. [redacted]

I am sorry you feel this way. As you see, and state yourself. We do state our fee's. And constantly make updates to our sales script to make sure our customers...

understand, and agree to the service. Sometimes issues arise when people we call do not pay attention, or have the authority to order and agree to our service. We have been providing services for you, for months now. And unfortunately your account is past due, and collection procedures have begun. I can authorize a one time settlement for the first month of service. At least our set up costs are covered. that would equate to $66.00. And I will place your company on our DO NOT CONTACT LIST TO AVOID FUTURE SALES CALLS. However if you do not accept this offer, your full invoice of the full 399,99 will go to collections in the full amount. This is just an attempt to resolve your dispute.

Hello. We called and offered our services, explained why we were calling. We our ad's would be placed. What the fees are. And your office accepted the offer. So we proceeded to run your ad. And sent you the invoice. If you do not want to continue with our service I...

can prorate your bill. And if you would like to hear the sales call. Please contact us directly 877-745-2839

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I want this bill to be voided.
Regards,