Dynamark Security

Their level of customer service is through the roof unacceptableI called my apparent account manager and left voicemails once last week, once yesterday and twice todayYou're given a hour call back time which never happenedI even left her supervisor [redacted] and message yesterday as well who never returned my callWhen you're working with someone and are on an automatic deduction payment plan, it's important that you're able to get in contact with your account manager for changes but apparently this company does not careThey let me know [redacted] is out sick today but that doesn't explain the other voicemails I left that were not returnedAlso, I was finally transferred to a different manager who was able to help but who was also very snarkyI made a comment during a recording and she thought she would say something after to make sure I was awareIdiot, you already told me it was a recorded message, no surprise there and I'm glad you heardHere's your review

We have reviewed our records for the account at issue which reflect that prior to receiving the complaint we were contacted by the consumer as to identity theftOn June 26th, we mailed a letter with an Identity Theft Affidavit to the consumer to be completed and returnedAs of this date we have not yet received the completed Affidavit which will provide us with information to investigate further with the original creditorAlso, we have submitted a deletion request as to any information that was reported by Atlantic to the credit reporting agencies based on the consumer's claims Thank you for your assistance and we appreciate the opportunity to respond to the consumer's concernsPlease feel free to contact us with any additional questions

Thank you for providing us with the consumer's complaintOur records reflect that on 11/19/prior to receiving the complaint we added a restriction in our system for no calls at the consumer's place of employment as requested by the consumerWe also received an email from the consumer on 11/19/as to suchWe will continue to comply with the consumer's requestWe appreciate the opportunity to respond to the Revdex.com and please feel free to contact us with any further questions

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] - [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have been attempting to resolve this problem since July Atlantic did not address why phone calls were not returned or acknowledged I advised [redacted] in July 2014, that the information was uncorrected to.type of loan Atlantic did NIT contact me in regards to contact with original loan granted I did not receive that until I contacted them November and was finally put in contact with [redacted] who stated she was a manager I had requested contact from a manager beginning in July and was denied this I am attempting to get original papers to resolve this I have left additional messages for [redacted] (last week on two occasions) but no response....Resolution is that Atlantic contact [redacted] to advise this was paid in full Atlantic gas refused to do this, was told "we don't have to nor will we" per [redacted] , [redacted] has also refused to notify [redacted] account US paid in full This is only resolution acceptable I also want to have acknowledgement from Atlantic as to why phone calls are not returned since July 2013.Epic fail on Atlantic's part Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] [redacted]

We have reviewed our records which reflect that the account at issue is currently placed with the law firm of [redacted] Upon receipt of the complaint we immediately investigated the allegationsThe law firm has advised us that they have not made any calls related to the consumer’s accountAccordingly, we kindly ask that the consumer contact their firm directly at [redacted] for any further questions as to the accountFurther, based on our initial investigation it does not appear that the telephone contact to the consumer’s employer on 5/29/was initiated by Atlantic or the law firmHowever, if the consumer could provide any additional information such as the company name or telephone number from the call to their employer we would certainly welcome the opportunity to investigate furtherWe do appreciate the consumer making us aware of her concerns as it is our company policy that our agents and representatives adhere to all state and federal laws as they apply to our business Thank you for your assistance

Thank you for providing us with the consumer's follow up to our responseWe have been in contact with the original creditor as to the account acquired by Atlantic and made them aware that the account has been resolvedThe original creditor has again confirmed that the account acquired by Atlantic is not related to a mortgageThe original creditor will be able to look into the consumer's issue further as to the history of another account if she will contact them directly and not reference the account number of the Atlantic acquired account when callingAgain, we will be glad to forward any documentation that the consumer may have along to the original creditor to assist in the resolution for the consumerWe appreciate opportunity to respond to the Revdex.com

Thank you [redacted] , I was trying to get my Mom to send me over Power of Attorney, but it doesn't look like it's going to happenSo, I we will send the Cease and Desist LetterThank you for providing the linkBest Regards,--- [redacted]

ATLANTIC CREDIT AND FINANCE INCFiled fraudulent papers with my local court saying I had made arrangements with them for payments, and without any type of permission from myself or the courts withdrew monies from my bank account They caused overdrafts on my account and I had to close my accounts

Thank you for providing us with the consumer's complaint. After receiving the complaint, the consumer contacted us directly on 1/13/and indicated that she had investigated further and wanted to resolve the account with us. Accordingly, it would appear that the complaint resulted
from a misunderstanding. Thank you for your assistance and we appreciate the opportunity to respond to the Revdex.com

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was no offer, just a response that "We regret that she feels this way"What a cop out and way to take no accountability for what transpiredTo blatantly lie to someone when asked a direct question is bad business and extremely unethical and to just respond with a sorry you feel that way statement and not take a small step to rectify the situation when, in the end you got what you wanted, is dispicableIf you TRULY regret something, you attempt to make it rightI requested a small goodwill gesture that would make it right in my eyes and it was completely ignored.
Regards,
*** ***

My Jeep Compass was attacked by dogs one night, they scratched and chewed on it They even went under the vehicle and chewed and pulled out insulation and wires When I contacted Mears of Macon they took my vehicle right away.They were friendly and did a fantastic job in repairing my Jeep it looked newI would highly recommend them to anyone that needs repair work done to their vehicle

On 7/29/16, I e-mailed this company regarding how to "go about" getting the $$ pull dates changed, due to my husband's new job that pays on the 1st & 16thToday, (8/2) I check our bank account and they had pulled again on 8/1.They took that as permission to go ahead and pull the $$ on the 1st..and he doesn't start until around the 16th of August!! I never gave them permission to do this, was just inquiring and thinking that they would reply or call, but nothing was done...but pull the $They had already pulled the $$ on 7/(as agreed) and then again on 8/No contact whatsoever!! I mean really, there must be a "situation" were trying to clear up...that's why were with themNo respect for their clientsIf you e-mail them, make sure you state NOT to pull unless that's what you wantBe aware of doing business with them!!

To collect debt, Atlantic writes and calls a consumerWhen and if such efforts fail, Atlantic employs a law firm in its outside legal network to sue the consumer in a court of competent jurisdictionOur records show that an initial notice as to Atlantic’s purchase and/or assignment of the subject account was mailed to the consumer in October 2013; the consumer's receipt is presumed as there is record or indication of return mailThat initial written notice contained specific account information as well as disclosures required by any applicable lawAtlantic's representatives then attempted to reach the consumer by phone numerous times
When its efforts to write and call failed and having received no written dispute or request for additional information from the consumer, Atlantic placed the account with the law New York firm of *** & *** *** in March Since the account currently is placed with *** & *** ***, Atlantic must request, once again, that the consumer direct any questions and/or settlement offers to our outside legal counsel directly at ###-###-####
The account was the subject of litigation pending in a New York state court at the time when the consumer raised his complaint with the Revdex.comYour assistance in resolving the complaint is appreciated

Thank you for providing us with the consumer's complaint. Our records reflect that prior to receiving the complaint we received a voice mail message from the consumer regarding the letter that he received. Our representative spoke with the consumer on the morning of January 9th at which
time we were able to explain that the letter he received subsequent to his settlement arrangement on December 29th was our first notice letter mailed on December 30th. The consumer was reassured that the settlement arrangement was honored and a release letter was emailed to him on January 9th as well.We appreciate your assistance as well as the opportunity to respond to the Revdex.com

I asked them to remove an account from my credit fileThey told me that I would have to call another collection agency since that's who was reporting the account even thought it listed Atlantic Credit as the owner of the accountWhen I called the other agency they told me that I would have to call Atlantic Credit back since they have the account! I just want this account off my credit file!

*** at Atlantic Credit and Finance called me today to inquire about a debt I allegedly owed to one of there clientRight up front he threated me with legal action (and later denied that) before it was even clear to whom I owed this moneyHe wanted me to "wip out my credit card" and pay this "debt" immediatelyIt was not clear to me that the debt was even mine but I explained that if he could send me a bill or invoice by mail or email I would look at it and if it was my debt, I would pay it but not in one lump sumHe was not interested in doing that or discussing a payment planBut he was interested in asking weird questions more appropriate to a counseling session than a call from a bank's representatveIn frustration I finally hung up now himWhat the hell is wrong with this company? *** needs to be investigaed and this campany's method's should too

Thank you for providing us with the consumer’s complaint. The account at issue has been placed with the
law firm of *** *** *** in *** ** since April of to handle on
our behalf. We provided a copy of the
complaint upon our receipt to their firm for review. Their
firm advises that they received a
letter from the consumer to which they responded via letter dated 9/26/and
provided validation of the account. Also,
we have no record of receiving any correspondence directly from the
consumer. Accordingly, we would ask that
the consumer contact *** ***’s office at *** for any further
questions or requests for additional documentation as to the account.
We appreciate the opportunity to respond to the Revdex.com

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is one thing for Atlantic Credit to engage a law firm, but if (a) their law firm does not respond to ANY correspondence, and (b) Atlantic Credit refuses to counter all offers presented, then Atlantic, and by extension their attorneys are unnecessarily suing me.
I have asked their attorneys on over occasions to respond, and have had no response by phone or by any other meansAtlantic is falsely representing that they have an interest in resolving this matterIf they have no interest in resolving the matter, then I find their use of the Courts a waste of the court's time, and that they have misrepresented themselves in writing
Regards,
*** ***