Dynamark Security

Thank you for providing us with a copy of the consumer's complaintAs of today's date, the payment has not been received from the consumer credit management companyWe will continue to follow up with the company as to the payment and will provide the consumer with a letter once such has been
received
We appreciate the opportunity to respond to the Revdex.com

Thank you for providing us with a copy of the
consumer’s
complaint. We have reviewed our records
for the account at issue and while we are limited as to the information that we
can provide as the consumer is not the account holder, we do want to assure the
consumer that our associates are trained in all state and federal laws that
apply to our business. We do not condone
any actions by our associates that are outside the scope of those laws. Further, we do apologize and certainly regret
that the consumer feels that their mother was treated inappropriately. We take such allegations very seriously and
appreciate that these concerns were brought to our attention
We appreciate the opportunity to respond to the Revdex.com

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have been attempting to resolve this problem since July 2014.  Atlantic did not address why phone calls were not returned or acknowledged.  I advised [redacted] in July 2014, that the information was uncorrected to.type of loan.  Atlantic did NIT contact me in regards to contact with original loan granted.  I did not receive that until I contacted them November and was finally put in contact with [redacted] who stated she was a manager.  I had requested contact from a manager beginning in July and was denied this.  I am attempting to get original papers to resolve this.  I have left additional messages for [redacted] (last week on two occasions) but no response....Resolution is that Atlantic contact [redacted] to advise this was paid in full.  Atlantic gas refused to do this, was told "we don't have to nor will we" per [redacted], [redacted] has also refused to notify [redacted] account US paid in full.  This is only resolution acceptable.  I also want to have acknowledgement from Atlantic as to why phone calls are not returned since July 2013.Epic fail on Atlantic's part
Regards,
[redacted]

The consumer's account at issue was acquired by Atlantic in June 2014 and placed at that time with [redacted] to handle on our behalf. [redacted] closed and returned the account to us as Settled on September 18, 2014. On September 22, 2014 we received an email from the consumer...

requesting validation of the debt and our verification letter was mailed on September 23, 2014 providing the account information as well as confirmation of the Settled status of the account. Also, on September 22, 2014 an update was sent to [redacted] to report the account as settled. We regret that the consumer feels that she was not provided with clarification by the agency handling the account on our behalf and we appreciate her making us aware of her concerns. If she has any further questions, she is welcome to contact us directly at ###-###-####.

We have spoken with [redacted] & [redacted] with regard to the consumer’s account as well as provided their office with a copy of the consumer’s rebuttal. The firm advises that they have tried to reach the consumer by telephone and that he can contact the following individual with their firm who can assist him: [redacted] at ###-###-####. If the consumer would like for us to provide further information to the Revdex.com we would ask that he complete and sign the attached Authorization form and return it to our office or to the Revdex.com.
Thank you once again for your assistance.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have reviewed our records which reflect that the account at issue is currently placed with the law firm of [redacted] Upon receipt of the complaint we immediately investigated the allegations. The law firm has advised us that they have not made any calls related...

to the consumer’s account. Accordingly, we kindly ask that the consumer contact their firm directly at [redacted] for any further questions as to the account. Further, based on our initial investigation it does not appear that the telephone contact to the consumer’s employer on 5/29/14 was initiated by Atlantic or the law firm. However, if the consumer could provide any additional information such as the company name or telephone number from the call to their employer we would certainly welcome the opportunity to investigate further. We do appreciate the consumer making us aware of her concerns as it is our company policy that our agents and representatives adhere to all state and federal laws as they apply to our business.
Thank you for your assistance.

Thank you for providing us with the consumer's follow up to our response. We have been in contact with the original creditor as to the account acquired by Atlantic and made them aware that the account has been resolved. The original creditor has again confirmed that the account acquired by Atlantic is not related to a mortgage. The original creditor will be able to look into the consumer's issue further as to the history of another account if she will contact them directly and not reference the account number of the Atlantic acquired account when calling. Again, we will be glad to forward any documentation that the consumer may have along to the original creditor to assist in the resolution for the consumer. We appreciate opportunity to respond to the Revdex.com.

Thank you [redacted], I was trying to get my Mom to send me over Power of Attorney, but it doesn't look like it's going to happen. So, I we will send the Cease and Desist Letter. Thank you for providing the link. Best Regards,---[redacted]

Our records reflect that the account at issue has been placed with the law firm of [redacted] & [redacted] in NY since March 2014 to handle on our behalf. We are providing the law firm with a copy of the complaint for review and kindly ask that the consumer contact their office directly at...

###-###-####. Thank you for your assistance.

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] & [redacted], Atlantic's attorneys have not returned 9 voicemails that I have left for them that requests their response and return phone call. This is unacceptable (and potentially illegal for a law firm, since I am representing myself pro se). I request that Atlantic remove withdraw their lawsuit, remove [redacted] & [redacted] as their attorneys, and initiate direct negotiations with me to settle this matter. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Atlantic Credit always works with me to help me make a payment even if financial problems come up. They lower my payments until I am able to get back on track. They are always respectful and professional.

We have reviewed our records for the account at issue which reflect that prior to receiving the complaint we were contacted by the consumer as to identity theft. On June 26th, we mailed a letter with an Identity Theft Affidavit to the consumer to be completed and returned. As of this date we have...

not yet received the completed Affidavit which will provide us with information to investigate further with the original creditor. Also, we have submitted a deletion request as to any information that was reported by Atlantic to the credit reporting agencies based on the consumer's claims.
Thank you for your assistance and we appreciate the opportunity to respond to the consumer's concerns. Please feel free to contact us with any additional questions.

We have closed the account at issue in our system based on the consumer's claims of identity theft/fraud. In addition, we are mailing an Identity Theft Affidavit to the consumer which will allow us to further investigate their claims with the original creditor. We appreciate the opportunity to...

respond to the consumer as well as the Revdex.com and please feel free to contact us with any further questions.

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The law firm has attempted to negotiate with Atlantic Credit and Finance, but they have not responded to any of my offers. I have not heard from [redacted] and [redacted] for over a month. Their agent does not return phone calls. I am willing to negotiate a settlement via arbitration ASAP, but right now, Atlantic Credit has made no attempt to respond to the offers I have made through their legal agents, Furthermore, Atlantic Credit has now filed a law suit against me, after refusing to negotaiate at all, and certainly not negotiating in good faith.
 
I request that Atlantic Credit immediately withdraws their law suit, and being an acttive negotiation to settle the matter out of COURT.
Regards,
[redacted]

Thank you for providing us with the consumer's complaint. Our records reflect that on 11/19/14 prior to receiving the complaint we added a restriction in our system for no calls at the consumer's place of employment as requested by the consumer. We also received an email from the consumer on...

11/19/14 as to such. We will continue to comply with the consumer's request. We appreciate the opportunity to respond to the Revdex.com and please feel free to contact us with any further questions.

Our records reflect that on February 18, 2015 our representative spoke with the consumer and confirmed the agreement.  Also, written confirmation was provided as requested on that same date.   We certainly regret that the consumer was unable to make...

contact with our office and appreciate her making us aware of her concerns.  Thank you for the opportunity to respond to the Revdex.com.

Poor customer service - I must if call 10 times to get my letter and it is still incorrect. Phone number is incorrect in letter head.

Thank you for providing us with the consumer's complaint. Our records reflect that prior to receiving the complaint we had contacted the original creditor upon notification from the consumer and were advised that the Atlantic account at issue was a revolving non-real estate account. In addition,...

the firm handling the account on Atlantic's behalf provided the consumer with a letter stating that the account had been satisfied. On 11/11/14 a supervisor spoke with the consumer and it is our understanding that she is requesting additional documentation from her insurance company as to the specific [redacted] account at issue so that we may research further for her with the original creditor. We certainly regret the frustration that the consumer has experienced and we will be glad to try to assist her once we have any additional information.