Dynamic Crew Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12114082, and find that this resolution is satisfactory to me.
Regards,
*** ***

As stated previously, the consumer can dispute directly with the credit bureaus if she feels her record is not currently reflecting a dispute status, but our records show as disputed and the credit bureaus receive a monthly file from us indicating any changes.In addition, our client does not know the details of the dispute and has acknowledged services have been provided which have not been paid for to date by the consumer.We'd be happy to help resolve any issues if she'd like to call our office M-F 8am-5pm CDT ###-###-####There is nothing more we can provide in a public space for her

Thank you for the opportunity to respond to the consumer complaint for an account placed with us for collection.In regards to billing notifications, our client has supplied seven (7) dates from 6-28-through 12-13-16, where the consumer was billed for these services prior to it being placed with
us for collectionThe consumer address we have matches the address from our client and none of the mail was returned as undelivered so it is uncertain why the consumer did not receive the mailingsDuring this six (6) month period, our client shows no record of a request for further documentation on the accountOnce placed with our office we sent out notices on 1-2-advising the consumer of her ability to validate the date, as well as informing the consumer of credit reporting occurring on the account if it has not been resolved within daysOur second notice went out on 2-2-17, and we received a call from the consumer requesting an itemized statement on her accountWhile we do not have itemized statements, we requested one on her behalf that same day, 2-7-from our clientOn 3-28-we received a call from the consumer claiming the account had been paid in fullWe advised the consumer that we have not been notified of this payment, but would contact our client to verify since it was not paid directly to usOn 3-29-17, our client reported the payment to us to clear this account on the consumer.Unfortunately, our client erroneously posted the payment to a different account, so on the same day, 3-29-17, we requested a deletion from the credit bureau, since the delay of payment reporting was due to a posting error at our client's officeWe recommend consumers pay our office directly to help avoid this type of confusion if they have multiple accounts with a client, etc.To specifically address the complaint: Regarding notification of the obligation; Our client nor our office show any mail being undelivered to the address on file and we show at least eight (8) notices being sent regarding this obligationAs soon as we spoke directly with the consumer, we addressed her request for an itemized statement with our clientThe itemized statement request was made that same dayIn addition, once we were made aware of the payment, we posted the payment and also requested immediate deletion of the account from the credit bureau to ensure the delay in reporting would not impact the consumer.We recognize our client error in posting caused a delay in the consumers file being timely updated, however, as soon as we were notified of any issue regarding her file, actions appropriate with our SOP were takenIt is our understanding that the account is resolved, there is nothing on her credit file regarding this account and we have followed proper protocol to help resolve the issues.We apologize for any inconveniences these issues may have caused the consumer, but feel we did address the concerns when presented with them appropriately.Sincerely, RRS

Thank you for the response. We will mail all supporting documents to the consumer at:*** *** *** ***
*** ** ***

Unfortunately, this is the first time we have heard from the consumer. We've called several times, but were unsuccessful in any effort to reach the consumer regarding her account. We'd be happy to discuss the consumer's concerns and any guidelines/ statutes which may apply. As a
courtesy we have placed the account in a disputed status with the credit bureaus until we have an opportunity to discuss the matter with the consumer directly. Please contact us at ###-###-#### to resolve these concerns

As mentioned previously, we do not discuss a consumers personal business in a public space. The consumer is welcome to contact us with any concerns related to her account to help resolve any additional issues. We can be reached at 800-459-M-F 8am-5pm central time.Thank you, RRS

As stated previously, for consumer privacy, we do not discuss personal business matters in a public forumThe only way we can address her issue is to have her contact us to get her requested resolution. The consumer is welcome to contact us directly to get resolution of her complaint .800-459-M-F 8am-5pm central time. RRS

While we do not discuss personal business matters in a public space, *** *** is welcome to contact our office M-F 8am-5pm to get the additional information regarding her account with our office. Thank You, RRS

We regret that this consumer felt that our staff or record keeping were not able to help her with her issues.The consumer contected our office on 10-28-at 1:17pm and spoke with a manager in our office regarding her billConsumer claimed in the call that the account was paid in full, but did not
have any information regarding when, method of payment, etcand we advised the consumer that we would need something to verify the payment with our clientThe consumer had no information regarding this to provide at the time and claimed she will file a complaint with the Revdex.com.We received a second call on 10-28-at 1:48pm from the consumer stating she was owed a refund and that the bill was paid.Our manager advised her that we will contact our client to verify her payment.Upon verification from our client that the matter has been resolved and is in fact paid in full, the case will be closed on our end and no further attempts to contact the consumer will occur regarding this specific account.Thank you,Ryan

We'd be happy to help the consumer with her request. We do not discuss a consumers personal business in a public space. But we can state, we have over accounts associated with this consumer and have sent out numerous letters and phone calls We do not show mail has come back from
the address as undelivered from the postal service. The consumer is welcome to contact us at 800-459-M-F 8am-5pm central time to get any additional information she may need.Thanks, RRS

We are sorry the consumer was not able to find resolution to her issues when contacting our office.Whil* ** ** *** *** *** *** *** ** * *** *** ** *** *** *** ** *** *** *** ** *** *** *** * *** *** *** *** ** *** *** *** ***
*** ***In addition, once an account is with our office there can be no assumption that partial or payments plans can be offered to any consumer.The account holder may contact our office M - F 8am - 5pm CST at ###-###-#### to receive additional information on the options on the account.Thank You, RRS

In regard to credit reporting updates for consumer accounts, we have no ability to dictate how quickly the credit bureaus update their records on consumer accounts. In general, we submit updates monthly to all nationwide credit bureaus on any activity involving accounts with our firm. If the consumer would like something mailed to her showing the account has a zero balance, we can honor that request once provided an address to send it. The consumer is also welcome to dispute the matter directly with the credit bureau for any further resolution needed.Thank you, RRS

We do not see an attachment in the subsequent email.We do not discuss personal business matters in a public space.If the consumer wishes to receive additional information regarding her account she will need to contact our office directly at ###-###-#### M-F 8am-5pm (central time) so we can address her concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12255166, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I have contacted the office and they did not respond They keep saying they sent letters yet I have no letters All I want is a contract with my signature that states I will pay RRSThey can not provided me that and I have asked three times

We apologize for the consumers misunderstanding regarding our organizations status in Florida.We follow all state licensing requirements to conduct business, including our operations in Florida.If she's like further information, she can contact our office M-F, 8am-5pm Central time. Thank
You, RRS

Thank you for the opportunity to address the consumer's concern about her accountWhile we do not discuss personal business matters in a public forum, we do show where contact and payment were discussed on this account so we are unclear as to what the new issue would entail. The consumer can
contact our office M-F 8am-5pm central time to get any additional information she may require to help resolve this matter. Thanks, RRS

We regret that the consumer did not feel their experience was handled to their satisfaction.While we do not speak about individual consumer accounts in a public space, we can state, in general, once we are notified of an account being paid and full, we report the account as paid in full with the
national credit bureaus.However, an account being paid in full does not mean that it is removed from the credit bureau but rather listed as a -0- balance.If we can be of further assistance the consumer may contact us at ###-###-#### to address any additional issues. Thank You!RRS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12505189, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI give oetmisson for the BBC to shell me woth thos matter if you do not respond I will file a complaint with the consumer financial protection bureau either provide proof or delete next step will be filing with the Consumer Financial Protection Bureau and the attorney general's office.
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

We would like to help this consumer with her request, however, we do not show an account for her with DrDevereux or DrNguyen in our system to review. She can contact our office M-F 8am-5pm for further assistance with this matter. Thank You, RRS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12219538, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This letter is being sent to you in response to a notice sent to me on (Date) or in response to a listing on my credit report (Choose Which Sentence Best Represents Your Situation)Be advised this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act, USC 1692g Sec(8), stating your claim is disputed and validation is requested.This is NOT a request for “verification” or proof of my mailing address, but a request for VALIDATION made pursuant to the above named Title and SectionI respectfully request your offices provide me with competent evidence that I have any legal obligation to pay you.At this time I will also inform you that if your offices have reported invalidated information to any of the major credit bureaus (Equifax, Experian or TransUnion) this action might constitute fraud under both Federal and State LawsDue to this fact, if any negative mark is found on any of my credit reports by your company or the company that you represent, I will not hesitate in bringing legal action against you and your client for the following:Violation of the Fair Credit Reporting ActViolation of the Fair Debt Collection Practices ActDefamation of CharacterIf your offices are able to provide the proper documentation as requested in the following Declaration, I will require at least days to investigate this information, during which time all collection activity must cease and desist. Also during this validation period, if any action is taken which could be considered detrimental to any of my credit reports, I will consult with my legal counsel for suitThis includes any listing of any information to a credit reporting repository that could be inaccurate or invalidatedIf your office fails to respond to this validation request within days from the date of your receipt, all references to this account must be deleted and completely removed from my credit file and a copy of such deletion request shall be sent to me immediately
Regards,
*** ***