Dynamic Crew Inc.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID 12251280, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
  It's on my credit report I sent a copy with this message

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12231849, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
  The attachment is the same attachment from the initial response. I will take furthee action with contacting the Department of Regulations. Since I have no knowledge of this account can you also validate this account showing it is indeed my account?

When I called the company, I spoke with a lady who wanted to verify my number, and my address. Stating they called back in 2017, which I never received a call from them. My credit report is reporting 1007.00, but I have letter stating that its 1006.60.. Lady also stated that I passed the 30 day timeframe to dispute the debt, but I never received any communication to even know about disputing the debt.  I deny that this is my debt and if it is my debt, I deny that it is still a valid debt and if it is a valid debt, I deny the amount requested is the correct amount. I acknowledge this debt was established without my knowledge and I have no contractual agreement with Receivable Recovery Service . The lack of validation of any debt owed to them is in violation of 15 USC 1692 Sec.809(b) of the Fair Debt Collection Practices Act (FDCPA). Furthermore, Receivable Recovery Services is practicing UNJUST ENRICHMENT.

As stated previously, we do not discuss a consumer's personal business in a public space.She can call or write us directly explaining which account she is questioning being placed with our office.To address her statement in general, collection agencies do not contract directly with consumers , so her request would not be required of any collection agency.

We have not had any contact from the consumer, but we will gladly provide her with additional information.We were able to locate a file for [redacted] for Dr Devereux/ Nguyen which can be cross referenced to [redacted]We'd be happy to discuss the matter with the consumer, but we do not discuss personal business matters in a public space.She can contact our office M-F 8am-5pm.Thanks,RRS

We will need the consumer to contact our office at 800-449-0116 in order to provide her details and address any concerns she may have with her accounts.

Unfortunately,We were unable to locate the consumer at the address provided in the complaint.We will need additional information to locate this person's account in our system to provide a response. Thank You, RRS

As stated in previous replies, we would gladly discuss the consumers rights under FDCPA and FCRA, but will not discuss personal business matters in a public space. We can be reached M-F 8am-5pm central time and our representatives will be able to answer any and all questions the consumer has regarding her account(s). If she would prefer us to mail her what the validation clause covers under FDCPA, we can do so as well. Please provide a good address to mail additional information to our office. Thank You, RRS

We show several accounts associated with a [redacted] and will need additional information to respond to her request. She can contact our office at ###-###-#### 8am-5pm Monday through Friday to verify information so we can identify what account she is referring to at our office.

We first had the pleasure of meeting the client Michelle and her fiancee Sean back in May 2015. We showed both of them our videographer Bob and his finished product prior to booking. We explained to them both we have online forms which must be filled out 30 days prior to the event date ( this is...

also stated on their contract as well) these forms tells us and their videographer Bob their do's & don't's as well as the important meaningful moments they like Bob to capture and not to assume, expect or think it was automatic suppose to happen as styles and trends change often some of the questions are music you like us to use in the video etc.As explained to Michelle the Videographer sets up long before the guest sit down to view the ceremony he sets up and checks the equipment prior to guest arriving so it is easy to say after the fact he should have done this or that.The facts are the room was extremely tight when the guest stood up it blocked the view, when the guest all leaned into the isle to take pic it blocked the view. The grooms mom is recorded in the video telling the videographer very nicely you are in my way. It is standard on all of our videos to capture the grooms expression when he sees his Bride for the first time (We did this flawless lee) the only issue is we were only able to capture her walking down the isle for 7 seconds instead for 20 seconds.We spent 8 hours with her as contracted.We captured all and non important moments and did not miss or leave out anything.We edited the video as contracted. We provided the 3 DVD edited as Contracted.--------------------------------------------THIS IS THE EMAIL WE RECEIVED AFTER MICHELLE VIWIED HER VIDEO ONLINE:From: [redacted]To: [redacted]Subject: Re: Dynamic Crew Event FeedbackServices were great, your crew was very nice and I loved the video clip I saw online today. Can you please forward the clip to me by any chance?-------------------------------------------- We tried repeatedly to get her to fill out her forms which tells us her DO's & Dont's through email and calls with no reval.Wedding date 4/23/16Email sent with no return response:  3/19/16, 3/21/16, 3/31/16  4/5/16, 4/9/16, 4/11/16Successful calls:  to request her to fill out her forms to let us know what she expects from us and is important to her we do 4/5/16, 4/6/16, 4/18/16Messages Left to fill out her forms 4/13/16I called her on 4/19/16 explaining again to her do not assume it is suppose to be captured you have not filled out our required forms and we have no idea what is important to YOU as every bride has their own thing which is important to them some are simple some are not. SHE RUDELY TOLD ME SHE HAS A STRESSFUL JOB AND SHE WILL GET TO IT WHEN SHE DOES.SHE NEVER FILLED HER FORMS SO WE HAD NO IDEA WHAT HER WISHES OR IMPORTANT CONCERNS WOULD BE. as far as the audio in the video the groom was mic up so we left it in the video as this is standard and most brides want everything in the video. She wanted it removed so we addressed her concern. as far as the thumb being in the video for a few seconds it was missed and we resolved her concern  unfortunately, this is only about Michelle getting over on a company she demanded a refund and said if I do not refund her she would go to every social media site and hurt us which she has done to the fullest. Our attorney's are now in process of law suit for damages and accusations in conjunctions of the NJ laws.

Review: 11/25/2013 We contracted with Dynamic Crew for videos of our wedding on 3/8/2014, a DVD including a highlight trailer and an hour-long video of the wedding and pre- and post-wedding activities. 3/26 After viewing the highlight trailer, we were disappointed with the quality. 3/31 I emailed [redacted] of our dissatisfaction, the lateness of videographer, (which pushed back the timing of pre-ceremony events), and the lack of footage of the Bride’s dress, the bridal room or the Groom before the wedding. With editing, we hoped the video could meet the quality of the example Dynamic Crew videos. During April 2014 I repeatedly spoke and emailed with Dynamic Crew to correct the trailer & to find a resolution. In May 2104 we received a DVD with the trailer and the full video. After viewing the entire video, we were disappointed with the quality & content. We discussed the issue over the next few months, and [redacted] indicated that because we received a discounted price for their services we were not entitled to a quality video. He then requested additional funds to “re-edit” the videos and provide a finished product that was similar to their examples. We were unwilling to pay the exorbitant additional fee & after many emails/calls we agreed to “buy” the raw footage & receive a copy of the trailer and hour-long video in a format that could be edited for a $150 fee. As specified via email, on 9/11 I d[redacted]vered a hard drive for transferring the files and ck#[redacted] for $150 made payable to [redacted], videographer, with the memo: “Copy of Raw Wedding Video Footage and Editable Copy of Finished Video.”) I waited a month & did not hear from Dynamic Crew or [redacted]. On 11/5 [redacted] deposited my check but changed the MEMO line by crossing out “editable copy of finished video” and adding “*As Per Phone Console.” There was no phone console. On 11/18 I emailed [redacted] requesting the hard drive with the raw footage and the editable copy of our wedding video. They have still not d[redacted]vered the files.Desired Settlement: We want our hard drive with the complete raw footage from our wedding day along with an editable copy of the previously d[redacted]vered short "trailer" video and hour long video of our wedding day in a .mov file format.