Dynamic Essentialz, Inc.

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI did speak with *** and he was apologetic and was true to his word in sending me a controller with even more features on itI received the controller on Friday, June 6th, my son has used it and it works properlyThank you for your assistance with this issueI am happy with the outcome

Revdex.com:
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I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for all your help and the ordor number is ***
THANKS

Could I please have your paypal email? I will send the money directly that wayWe tried issuing a refund but it was past the calender date that we could do itAnyways go ahead and send the paypal email and ill send you the full amountSorry for the trouble

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Company, please send refund to PayPal email account using ***@msn.com.
I would love to have this matter resolved

Our regional manager, *** spoke with *** on the 4th of JuneApparently the package never reached our door step as it was a repairWe have resolved the issues with the customer "***" and a replacement controller to be received by Monday the 9th of June, with an additional $worth of
labor and products added onto the play station controllerWe will also have highlighted areas on which new products have been addedThe controller will also be programmed with appropriate functioning upon request

Complaint: ***
I am rejecting this response because:I have once again been told that my controller would be here and it is not here.I have put in the tracking number in the usps system and it states they have been notified of a package but that is allNo delivery ddate no confirmation they have the package nothing This is the 2nd time this has been told to me by dynamic essentialz I now want a controller from them with everything they have as accessories on it and a full refund from them of the money I paid and shipping chargesI feel that weeks time and being told twice now to expect my controller andd to not get it warrants thisthank you,

I beileve we have worked this out with the customer directlyWe are working on getting your repair as promised in the emails I didnt know you opened a complaint but if you need anything just call or email us

After speaking with you on the phoneI think this case is resolvedCan you please close it? Thank you

***
Tracking states is has been deliveredI do understand the current situation of your item not being received on the time we offerAs of weeks ago our main distributor "D&H" who work strictly with Microsoft and Sony placed over $of our inventory on back order as well as our sister companiesThus delaying us the ability to ship anything out within the time frame we offerAs some of our products are arriving we are shipping by date orderedOur expected onventory has arrived! We have been working fanticly to catch upWith that being done, our customer service center has also been backed up with xthe amount of calls / emails we receive on a basisWe are working our hardest to fulfill all needs and concernsAs we ask for the up-most patients for this was out of our hands is IS NOT a regular occurrence from our company

From: *** *** ***]
Sent: Wednesday, May 28, 11:AM
To: ***
Subject: Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #***
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I want this complaint closed I finally got what I paid for

I am rejecting this response because: I did receive a PScontroller from Dynamic Essentialz but had to return it to them USPS tracking number *** because it did not workThe following is from email from Dynamic Essentialz,Inc, dated 7/14/14."This
is a pscontroller that was a defect by sonyIt is something we
thought we got all the bad boards out of the warehousePlease send it
back as soon as possible for us to get the correct module out."
The controller I returned arrived at Dynamic Essentialz Worthington Ohio address on 7/17/as documented in the USPS tracking system
I would note that after reading the firm's response to my complaint I'm puzzled as to why the problem with my controller seems to have been linked to bad boards in the warehouse that where thought to have been previously eliminatedYet the response points to waiting for supplies
Today is 7/18/and I"m still waiting for additional information from Dynamic Essentialz regarding a full refund or PScontroller that functions as stated in their online sales page

No problem we have authorized your refundYou should see the money in your account within business daysThanks!

Dear Valued Customer- My name is *** *** I am the President of Dynamic EssentialzI recently have been reviewing documents and this case has just now come to my attentionI want to start off by saying that I am personally sorry for the trouble you received with my company You have every right to be dissatisfied with the service at that timeNot that it matters at all, but I will be completely honest with youI went through a serious medical condition and had to hospitalize for a total of daysDuring this time, I tried my best to run the company from my laptopIt seems that my employees had taken advantage of the situation, causing them to fall behind immenselyYour complaint is a serious matter for me and I want to do anything in my power to make it up to youI understand that the money has been returned to your card, yet I feel this is not enoughI have recently completed the companies first batch of production for controller designsI would like to make you a controller totaling the value of at least $I am ready to make your controller per your request of colors and optionsIf you don't have time to select any colors I completely understandI am a professional in custom controllers so please be aware that your controller will be looking better than any mod you have ever seenI can select and pick the colors for youThe only thing I would like to request from you is a shipping address, the information we have on file might be oldSo I hope you get the time to read this and again I want to apologize for the inconveniencesPlease allow me to show you how great my company actually isThank you so much for your timeSincerely, *** * *** President/CEO Dynamic Essentialz, Inc

Hello, as stated before our inventory arrived on the 16th of this weekWe have been pushing to catch up orders, repairs, and any further customer supportI have an overnight express tracking number here *** it can be tracked via usps.comWe do understand the lack of patients towards our company and greatly apologize for matters that we can not controlAs we are back in production stage your controller should arrive NO later than Monday 6/23/

Dear Valued Customer- My name is *** *** I am the President of Dynamic EssentialzI recently have been reviewing documents and this case has just now come to my attentionI want to start off by saying that I am personally sorry for the trouble you received with my company You have every right to be dissatisfied with the service at that timeNot that it matters at all, but I will be completely honest with youI went through a serious medical condition and had to hospitalize for a total of daysDuring this time, I tried my best to run the company from my laptopIt seems that my employees had taken advantage of the situation, causing them to fall behind immenselyYour complaint is a serious matter for me and I want to do anything in my power to make it up to youI understand that the money has been returned to your card, yet I feel this is not enoughI have recently completed the companies first batch of production for controller designsI would like to make you a controller totaling the value of at least $I am ready to make your controller per your request of colors and optionsIf you don't have time to select any colors I completely understandI am a professional in custom controllers so please be aware that your controller will be looking better than any mod you have ever seenI can select and pick the colors for youThe only thing I would like to request from you is a shipping address, the information we have on file might be oldSo I hope you get the time to read this and again I want to apologize for the inconveniencesPlease allow me to show you how great my company actually isThank you so much for your time Sincerely, *** * *** President/CEO Dynamic Essentialz, Inc

Dynamic Essentialz is now under new management we apologize for the service you have been receiving lately from our company but please know I will be handling things very differentlyCan you please provide me with your order number so that I may further assistThank you

I am rejecting this response because: they refused to cancel- I never received credit- they just keep saying it shipped ? here is copy of email;;
The xbox one controllers have been
shipped todayWe have been closed
this past week use to management changesI can assure you the tracking
number you have will be updated with 24-hours prior to today
-------- Original Message --------
Subject: please cancel my order [FWD: RE: Dynamic Essentialz, Inc.: Order Completed - ***]
From: ***
Date: Thu, July 31, 11:am
To: ***
hello im a little concerned about my money ! no one has ever gotten back
to me ? I need to cancel my order can someone please let me know
something ? anything ?
*** ***

I am rejecting this response because: I have emailed *** twice (April 9th and April 16th) about replacing the controlling and have not received an email back as of this date

I GOT MY PRODUCT THAT I MADE THE COMPLIANT ON
That's greatSO YOU CONSIDER THIS MATTER TO BE RESOLVED? IF SO, I CAN CLOSE THE FILE....YES

Hello, we have refunded this orderPlease confirm you have recieved paymentThank you