Dynamic Fitness

This member has been refunded and the PT Agreement that his mother enrolled him in has been canceled Member is advised for future reference, to read all contracts in full before signing anything

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: After my complaint was made, the business finally contacted me - that's what it took for them to respond I was still forced to go to the business in person to cancel the memberships (which is illegal by the way), and I had to meet with FOUR different managers, who each tried to convince me not to cancel It took minutes for them to finally accept that I did want to continue my memberships, and agree to cancel them I have reviewed the response made by the business in reference to complaint ID [redacted] and although I am not happy with the extreme measures it took to get the resolution I was looking for, the resolution was eventually made and no further action is needed

Attn Revdex.com Team,Response from employee who initially met with the member: On July 1st at 6:00pm I was approached by a member ( [redacted] ) who had requested for membership prices for his wifeDuring my greeting/welcoming to the facility the Mr [redacted] mentioned his wife was interested in the [redacted] classes that we had to offer at our facilityAfter this was stated I presumed to follow into my presentation of our different membership packages we have to offer at Dynamic FitnessI invited the couple to follow me in order to give them the inquired informationDuring my presentation of our different membership packages the Mr [redacted] had mention he had purchased his membership upfront and would like to have a similar deal were he is able to save the most incomeOnce that was explained to me, I then introduced our upfront package of $(full year paid upfront)As the time was passing down and the start of the [redacted] class was about to begin - I offered the wife to go ahead and take advantage of the class and meet with me afterwards to see if this membership investment is for herBoth parties agreed and went to use the facilityOnce the class was over they meet with my sales associate Rich P [redacted] due to the myself being unavailable at the time they finished upFrom my understanding my other sales associate Rich presented them the same deal where then they were explained ALL the tangibles of the $deal in a better perspective and more in depth because they were finished with their workout and had time for the full details to be discussedThese tangibles are the taxes and maintenance fees that are also payed upfront, as outlined for this membership optionDuring their discussion it was brought to attention that Mr [redacted] didn't pay the enhancement fee upfront back when he joinedAs reviewed into the records of Mr [redacted] , the enhancement fee was later charged back from the time he joinedHowever, now this membership option requires for the enhancement fee to be paid upfrontAs per our policies (prices and offers are subject to change) The conclusion of this presentation ended up with the Mr [redacted] and his wife refusing to sign up or wait on a better dealOn July 5, Approximate time was about 5:30pm Mr [redacted] returned to use the facilityAfter using the facility he then inquired membership prices again due to his attention being brought up by our advertisement of our $membership packageWhere as stated as follows on the board: "ASK MEMBERSHIP ADVISER FOR DETAIL." When I spoke to the individual about the price he came to state that this is advertisement, for the mere reason that we didn't put on the board our $enrollment fee on this advertisingConflicted with this statement I then replied to the Mr [redacted] that with our promotion that we had going on at our facility for the weekend, which had been a $package - were our $enrollment had been waivedOnce I presented this offer to this man he still did not care for the info about the pricing even though it was $dollars more with no enrollment feeAfter this he followed to ask a proposed scenario question that if "for some reason I have a family of and all wanted to sign up you couldn't cut me a deal?" I answered with as follows, "I'm sorry sir I can't change our prices I can only present them to you and help you to figure out what works best for you at this time"He then responded "I guess I will have to go to other clubs since you guys aren't competitive enough"I informed Mr [redacted] that," I'm sorry to hear that sir, but I do understand and will respect whatever decision you decide to make." I am sorry that I was not able to satisfy the member, however, as an employee I can only sell the membership programs that have been created by the companyI can not build and change prices

Please be advised that the member will be responsible for the past dues amount owed, as per stated in his agreement terms As per Dynamic Fitness's cancellation policy, the member must be in current/active status in order to cancel their membership Additionally, the member must inform Dynamic Fitness days before their next schedule due date (in writing) their desire to cancel the membership in order for Dynamic Fitness to cancel the agreement Please be advised, that in order to cancel member must pay past due balance owed Member stated that it was due to medical as to the reason member was unable to use the facility We have advised the member via phone and via Revdex.com communication that we will be more than willing to waive the past due balance owed if medical proof is provided Member has advised that he will not be submitting any documentation Due to this, the member is responsible for the past due balance owedThis is the final response in relation to this concern.Dynamic Fitness

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Dynamic fitness has done exactly what I have asked for and am completely satisfied with the help that mr [redacted] provided meI have no further issues with dynamic fitnessThank you Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

To Whom It May Concern;This response is in regards to Mr [redacted] ’s grievance in regards to cancelling out his personal training agreement with Dynamic FitnessDynamic Fitness apologizes for any inconvenience that Mr [redacted] has experienced As previously stated Mr [redacted] ’s personal training agreement was initiated on February 15, which makes this agreement’s bill date the 15thof each month and is stated on the agreement Again, In order to cancel any agreement with Dynamic Fitness or cancel an automatic renewal a member would have to provide written notice of intent to cancel per both the personal training and membership agreements prior to their next bill date as Dynamic Fitness does not accept verbal agreements or cancellations as stated in the signed personal training agreement and membership agreements attached.On March 21, a cancellation request form was signed and submitted into the system that requested cancellation of the personal training for work purposes as well correspondence via email from Mr [redacted] to the Director of Fitness acknowledging that this paper work had been filled out effective March 21.Because of the cancelling of the auto-renewal on the personal training the cancellation does in fact fall once again under the day cancellation clause as stated aboveThe personal training has been is not eligible for refund due to the request date being after the 15thof the month --Jess *.Tell us why here

Like I said which I guess you are not listening and I am done wasting my time, I am going to pay because I cannot afford a collection on my creditI should not have to show personal medical recordsYou are a Gym not a mortgage company this is ridiculousI am paying for !!!NOTHING!!! what do I get in return can you please answer me thatI have not used your Gym since my year contract was upThis is the worst form of customer service I have ever experiencedI would have no problem paying this if I was attempting to use your facilityI am in management and I would never lie to a customer the way that your Manager at the Sugarland location didIf you can give me one good reason how I am going to benefit by giving you this money I will end thisI know that you will do nothing about this and customer service obviously is not your specialtyEither way I hope you enjoy the free dollars I am giving you

Attn Revdex.com Team:In review of this members account, from the notes I read through the database, the member dealt directly with [redacted] [redacted] gave her our cancellation policies and procedures, but they never received any of the information required as proof back to them for records and processing As per our Cancellation Policy (posted on Revdex.com website) member will be required to provide documentation in order to process cancellation request.Regards,Dynamic Fitness

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I do accept this offer as it is all I have been asking for since the 9th I do have to say I never received any calls or response emails nor did I ever ask to freeze my membership Thank you Revdex.com for finally getting this resolved

Hello, [redacted] is correct in stating that childcare was discontinued This was not deceptive, this is how it turned out as the instructor who brought the childcare left the facilityThe childcare room remained available with the addition of library books I will again state that [redacted] received an email in March regarding childcare and did not reply with a definitive response I also offered to watch her child when she came into the gym but she did not take advantage of this opportunity ***'s child was well behaved and was welcome at the gym during ***'s workouts[redacted] states she was unable to come to the gym because there was no childcare The above documents show that [redacted] visited the gym times during her membership and utilized childcare during only of those visits [redacted] states she was unable to attend because there was no childcare, but the recorded visits prove differently.***'s last visit was on April 6th If she was unable to attend because of lack of childcare she could have spoken to us at this time or any time during the 1/months of the remainder of her membership She did not ask for a refund anytime during this period [redacted] did not inform us per her contract of her desire to discontinue She had ample time to make this decision and cancel her membership My opinion is that [redacted] was negligent in her responsibility and forgot to inform us that she would like to cancel prior to her automatic billing It was only after her credit card was billed that she demanded a refund.It is our nature and general business practice to be fair and accommodating [redacted] came into our gym and demanded a refund She insulted us, demeaned our character and threatened to smear our name on social media sites When she did not get what she wanted, she returned with her husband and continued with more insults and threats Any consideration for negotiation was forfeited at that time.Sincerely, [redacted] ***

To Whom It May Concern,In response to the complaint involved with [redacted] [redacted] originally wanted to cancel her membership due to not using it our membership manager for the Post Oak location Israel R [redacted] brought her in to the club talked with her about her goals where training sessions were recommended, however the member compromised on sessions, and there bought a session pack The payment was scheduled to be split into two separate payments, however the full amount of was charged the next day Israel quickly refunded the amount, apologized and informed the member that it would take to business days for the member to receive the full backHowever due to a system error another draft was done, once again the money was refunded, Israel apologized informed the member once again it would take 3-business day and even went as far as give Ms [redacted] his personal cell number so she could reach him As I can understand that Ms [redacted] would like the personal training cancelled due to policies for Personal Training, members may only cancel Personal Training agreements for the following reasons and provide proof forMoveMilitaryMedicalWe have given Ms [redacted] a month dues credit on her membership dues for the months of October, November, December for the inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I provided notice to the management team consisting of "self-identified" as I stand corrected Sean and Sara [redacted] who did in fact on the first meeting with said management that they knew he was running scams and as a result had terminated himIn fact, Sara stated that Mr [redacted] was not allowed on any Dynamic Fitness premises as a resultFurther, Sara [redacted] stated that he was being investigated on previous enrollments and cancellations on both locations Mr [redacted] worked at with Dynamic FitnessAs a new member of the Dynamic Fitness facility I was introduced to a general manager who in fact was not with Dynamic Fitness on the second visit to this location in fact Mr [redacted] on that second visit introduced himself and his staff as the general manager to the extent that he used the back office and instructed staff to their job responsibilitiesMr [redacted] and his staff OF IMPORTANCE do NOT use name badges correctly identifying their position within the company nor is a proper hierarchy posted on site to let members know who is part of management and how to escalate complaintsI was not given an opportunity to speak with the police department at Dynamic Fitness nor was I suggested that I do soThe business conducted with Mr [redacted] was at the Dynamic Fitness office and the subsequent body measurements were also completed at said facilityThe training sessions were completed at said facility with staff alerting Mr [redacted] that I was ready for my sessionIf in fact Mr [redacted] was NOT allowed to train, the staff could have brought that to my attention or managementIt is not good business acumen to treat customers in a harassing or uncivil manner and Sean did in fact make said comments within the front desk area in which there was other customers who witnessed said discussionFurther, there was not a dynamic fitness member within the vicinity when Sean conducted himself unprofessionally.At this point, I do not want any further business relationship with Dynamic FitnessI prefer to seek out a different gym with closely aligns with ethical practices I believe are sound to run a businessRegarding any social media concerns please use a different forum to resolve as that is outside the scope of the issue brought to the attention of Revdex.com as your staff refused to place me in contact with upper managementThis as I had stated to your staff before could have easily been resolved with a courteous and professional demeanor instead of placing blame on the customer Regards,

MrRoberson, I do sincerely apologize for the inconvenience, I was able to locate your original email that you had sent post oak requesting that your account be cancelled out after your agreement term Per your agreement your last Payment would have been 11/11/ I do want to assure you that I cancelled your account out effective immediately and you will see your last payment made 12/11/in the amount of $refunded back to your Visa ending in within business days Once again I do sincerely apologize for the inconvenience--Jess L.Dynamic Fitness

Attention Revdex.com Team:We have investigated this matter and have witness statements from employees that were present at the time Ms [redacted] informed the staff that she paid [redacted] (former employee) cash for personal training sessions[redacted] states in her complaint below that, " [redacted] [redacted] harassed her for months to purchase personal training sessions" [FIRST RED FLAG] [redacted] states in her complaint below that, "Dynamic Fitness credit card systems were not working for "a few months" and would have "to pay in cash" [SECOND RED FLAG] [redacted] states in her compliant below that, "She trained with him times on Sunday's since he cited that was the best day for him" [THIRD RED FLAG]As per our witness statements collected surrounding this incident, we have concluded the following:Sara [redacted] and Scott (which Sean is his name) - only stated to [redacted] that [redacted] was no longer with the company The statement that [redacted] , "was fired for theft" is false, as the staff is never disclosed as to the reasons of termination of their employees.Scott (Sean) never stated to [redacted] , "who gives cash" or "how do I not know better"It is important to note that the staff called the police, on behalf of [redacted] ***, and the staff requested, as well as encouraged [redacted] to file a police report and press charges against [redacted] for theft It is important to note that [redacted] REFUSED and stated that, " [redacted] probably needed it more than her" and that she would not file a police report against him because he was, "going through a lot"Additionally, Dynamic Fitness finds this complaint peculiar because: [redacted] would not press charges when the Dynamic Fitness staff encouraged her to, and the staff even called the police to come out for this incident that happened to her (after [redacted] left) Dynamic Fitness went ahead and filed a police report: Case #/Sequence #: [redacted] with Officer * [redacted] of the Sugar Land Police Dept [redacted] posted a "***" review which is currently being viewed as possible "slander" to the company as there were witnesses to the situation, and what she stated below is not what the witness statements say She is slandering Dynamic Fitness directly for something that Dynamic Fitness never knew aboutThe staff was very sympathetic to her situation, and was willingly trying to help herWhat is very interesting to Dynamic Fitness is that [redacted] routinely comes into the gym Our Personal Trainer are required to wear a specific and well identified uniform in which state, "PERSONAL TRAINER" across the back of their uniform shirt It is interesting that with her constant visits to the gym, it never raised her attention to the fact that A) [redacted] stated he could only train her on Sundays and B) He never wore a PERSONAL TRAINER uniform shift And the most interesting thing of all is that [redacted] was clear to report specific names in her [redacted] and Revdex.com Complaint, however, never once did she mention [redacted] 's name specifically, and for her to say, "he was going through a lot" as well as having trained with him one-on-one on multiple Sunday's before is proof enough for us to know that [redacted] knew his name is and is choosing to make no mention of his specific name in writing - directlyDynamic Fitness can not take responsibility towards a situation in which the consumer pays cash directly to a individual Dynamic Fitness runs a very transparent business We provide signed agreements and receipts for all purchases made directly to the company, to our customers.Dynamic Fitness will be investigating and possible move to action for the slandering and comments posted on ***, by [redacted] ***.Dynamic Fitness will be happy to refund the member $only, in exchange for the member pressing charges against [redacted] .Soraya [redacted] Dynamic Fitness-------------------------------------------------------------------------...⇄ [redacted] 's Initial Compliant:I joined through Well on [redacted] and my experience has been a complete deceitLet me explain when I signed up the "general manager" was welcoming and set me up Within the week I was told he was not with the company and was introduced to another gentleman who I was told was the "general manager" this one was there for three months during which time harassed me until I committed to a fitness package (personal training)He explained that their credit card system was not working for a few months now and would have to pay in cashHe stated he did not have the contract drawn up by Dynamic Fitness as it was being updated and once that had occurred I would receive a copyI trained with him three times on Sundays since he cited that was the best day for himTwo weeks ago I asked of his whereabouts and was told he was not with the companyI spoke with Sara [redacted] and Scott the new "general manager" and was assured that this would be resolvedTwo weeks later they did not contact meWhen I spoke Scott a day ago he proceeded in front of all the clients to tell me that "who gives cash" and "how do I not know better" and ultimately it was my responsibility to make sure the Dynamic Fitness employee at the time was reputableThen Sara [redacted] informed me this employee was fired for theft and that they couldn't do anything about my experience--being defrauded that it--although it occurred in their premisesI asked to speak with corporate they cite that there is no information for them but instead it must go through them--Sara and ScottTo note, I am not the only one this has occurred to and this gym is not reputable nor is it trustworthyStay away!!

To Whom It May Concern, Dynamic Fitness sincerely apologize for the inconvenience and the delay that member [redacted] experienced in getting his membership cancelled After researching this account Dynamic Fitness has pulled Mr [redacted] memberships out of collections and ensured that the membership is in fact cancelled out (please see attachment) as Mr [redacted] did in fact follow the cancellation procedures as stated in members agreement Once again we do sincerely apologize for the inconvenience that Mr [redacted] experienced in this process--Jess *

Again we are beating a dead horseI already paid them the "balance" I owed for a fake contractIt was never about the money it was about principalNo one has been able to explain to me what I am getting in return for the money I gave youI DID NOT USE YOUR FACILITY AT ALL!!!Me giving you money for nothing in return is unethical no matter how you look at itAs an Operations Manager I am baffled at your decision on this matter but it is what it is

I joined the Dynamic Fitness gym on January 17, with the understanding that they provided childcare It is stated on their website and they verbally told me about it and provided the time schedule I paid the membership and the additional fee to have the childcare at this time On February the owners closed the daycare and said it would be reinstated when appropriate The childcare has not reopened to this date, and I would like a refund on my membership dues and the childcare fees I have copies of the schedule and the website from that time period It may currently be viewed at www.dynamicfitnessconifer.com July 17th the membership automatically renewed according to the contract, however I had no intention of renewing or was able to use the facility without childcare I approached the owners about the matter and was denied refund for the automatic month renewal starting July

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
UnacceptableThe nature of the error, the handling of the complaint and the dismissal of the inconvenience constitute deceit and fraud.
Regards,
***

***,Your membership with Dynamic Fitness will be canceled as per your request We are sorry of your experience and wish you would reconsider and help to press charges against *** ***, as his personal acts have ruined your experience with Dynamic Fitness, and have caused damage to the company as well.We do not condone this type of behavior. Dynamic Fitness can not take responsibility for his personal and selfish actions against you.Again, we run a very transparent business, in which we provide agreements and receipts to our customers for any purchase made to us.Regards,Dynamic Fitness

As per our agreement terms and conditions, it is the members responsibility to inform the company in writing of their desire to cancel their agreement Based on members agreements terms, he had a 12-month contract until 08/19/ Thereafter, the member signed for an automatic renew into a month-to-month plan Member called in to cancel, however accepted the offer to freeze his account for months (for free) instead of cancelling Upon accepting the option to freeze member was advised (per *** *** notes) "that next draft date would be 02/19/15." Member states that he was not able to use facility due to medical As per our policies, we are more than happy to waive any past dues fees owed with proof of medical If member is not able to provide medical documentation to support, than past due balance will need to be brought current in order to cancel out the agreement.Agreements must be in current status in order to cancel, as per Dynamic Fitness cancellation policy.This has been advised to member through our call center (*** ***l and via our Operations Manager at the club)