Dynamic Fitness

Dynamic Fitness does not offer payment plans for our PT Packages, these are required to be paid in fullThe salesman, Israel decided to make an exception for *** (member) because she was wanting to obtain her fitness goalsThey agreed to split the total of $into payments ($and $350) Dynamic Fitness admits that there was a billing error, as our system is not setup for partial payments for PT soldMember (***) was very upset and wanted a refund because she was debited the full $She was instantly refunded back, however the system recognized a negative balance on her account, auto recharged her account againThis instance led the member to dispute with her bank, which the bank initiated a chargeback and she was refunded by the bank in lieu of us processing the refund
Because of this mishap, we have written off and canceled the $PT Training contract to satisfy the customer and not hold her accountable to the inconvenience that we had caused her for this PT contractShe received her refund and was relinquished from her contract, as per customer service
Additionally, we waived/credited her - her next months of dues as well, as per customer service
Before the purchase of the $PT Agreement (Sessions)Member purchased $PT Agreement (Sessions)She is wanting a refund of these sessions too, however these sessions are in no way connected to the (Session Agreement)There were no issues with this agreement purchase, therefore we will not be refunding this agreement purchase
Dynamic Fitness's policy is that refund & cancellations are only considered for move, military, or medical

To Whom It May Concern:
*** *** has been refunded $as of today (10/01/14). Please allow 3-days to see refund post to account
Please note, *** *** account with us (both her Membership & Personal Training) are still in deliquent status with Dynamic Fitness, and
therefore collections efforts will still take effect until past due balance owed to Dynamic Fitness is satisfied
She was refunded because her accounts were submitted to our collections partners on 09/04/14, and therefore - no charges should have taken place from Dynamic Fitness, after that point

Attention Revdex.com:The District Manager (David T***) spoke with Christopher C*** on 03/5/15, and on 03/09/via telephone.David apologized for the lack of follow up and let the member know that we had reached out to him on 01/15/to help get him on the schedule with a trainerDistrict
Manager David T*** advised Christopher C*** that we would not be issuing a refund due to the fact that we are still able to provide the services he signed up for. Although we are not obligated to refund on any of his unused personal training session, District Manager David T*** offered to get Christopher C*** booked again and also offered to comp him some additional personal session on behalf of Dynamic Fitness for the inconvenience, as well as offered to extend the expiration date of his current unused personal training session in order to earn his trust back with usDistrict Manager David T*** informed Christopher C*** that we greatly value him as a member, however Christopher C*** was not interested in taking the offer from Dynamic Fitness.Dynamic Fitness

Mr***,
Can you please help me to locate your info in our databaseI am in need of your agreement #I have tried to locate you in the system under the following:
Robert *** ***
Robert ***
*** *** and have not been successful
Please help so I can look into this
matter
Soraya Hadipour
Dynamic Fitness

Attn Revdex.com Team,Response from employee who initially met with the member:
On July 1st 2015 at 6:00pm I was approached by a member ([redacted]) who had requested for membership prices for his wife. During my greeting/welcoming to the facility the Mr. [redacted] mentioned his wife was interested in the...

[redacted] classes that we had to offer at our facility. After this was stated I presumed to follow into my presentation of our different membership packages we have to offer at Dynamic Fitness. I invited the couple to follow me in order to give them the inquired information. During my presentation of our different membership packages the Mr. [redacted] had mention he had purchased his membership upfront and would like to have a similar deal were he is able to save the most income. Once that was explained to me, I then introduced our upfront package of $299.00 (full 1 year paid upfront). As the time was passing down and the start of the [redacted] class was about to begin - I offered the wife to go ahead and take advantage of the class and meet with me afterwards to see if this membership investment is for her. Both parties agreed and went to use the facility. Once the class was over they meet with my sales associate Rich P[redacted] due to the myself being unavailable at the time they finished up. From my understanding my other sales associate Rich presented them the same deal where then they were explained ALL the tangibles of the $299 deal in a better perspective and more in depth because they were finished with their workout and had time for the full details to be discussed. These tangibles are the taxes and maintenance fees that are also payed upfront, as outlined for this membership option. During their discussion it was brought to attention that Mr. [redacted] didn't pay the enhancement fee upfront back when he joined. As reviewed into the records of Mr. [redacted], the enhancement fee was later charged back from the time he joined. However, now this membership option requires for the enhancement fee to be paid upfront. As per our policies (prices and offers are subject to change).  The conclusion of this presentation ended up with the Mr. [redacted] and his wife refusing to sign up or wait on a better deal. On July 5, 2015. Approximate time was about 5:30pm Mr. [redacted] returned to use the facility. After using the facility he then inquired membership prices again due to his attention being brought up by our advertisement of our $19.99 membership package. Where as stated as follows on the board: "ASK MEMBERSHIP ADVISER FOR DETAIL." When I spoke to the individual about the price he came to state that this is false advertisement, for the mere reason that we didn't put on the board our $100 enrollment fee on this advertising. Conflicted with this statement I then replied to the Mr. [redacted] that with our promotion that we had going on at our facility for the weekend, which had been a $25.99 package - were our $40 enrollment had been waived. Once I presented this offer to this man he still did not care for the info about the pricing even though it was $5 dollars more with no enrollment fee. After this he followed to ask a proposed scenario question that if "for some reason I have a family of 5 and all wanted to sign up you couldn't cut me a deal?" I answered with as follows, "I'm sorry sir I can't change our prices I can only present them to you and help you to figure out what works best for you at this time". He then responded "I guess I will have to go to other clubs since you guys aren't competitive enough". I informed Mr. [redacted] that," I'm sorry to hear that sir, but I do understand and will respect whatever decision you decide to make." I am sorry that I was not able to satisfy the member, however, as an employee I can only sell the membership programs that have been created by the company. I can not build and change prices.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
The business asked for my account number and it is [redacted] and under phone number 281-[redacted]1

Mr. Roberson, I do sincerely apologize for the inconvenience, I was able to locate your original email that you had sent post oak requesting that your account be cancelled out after your agreement term.  Per your agreement your last Payment would have been 11/11/16.  I do want to...

assure you that I cancelled your account out effective immediately and you will see your last payment made 12/11/16 in the amount of $21.64 refunded back to your Visa ending in 5274 within 5 business days.  Once again I do sincerely apologize for the inconvenience. --Jess L.Dynamic Fitness.

To Whom It May Concern;This response is in regards to Mr. [redacted]’s grievance in regards to cancelling out his personal training agreement with Dynamic Fitness. Dynamic Fitness apologizes for any inconvenience that Mr. [redacted] has experienced.  As previously stated Mr. [redacted]’s  personal training agreement was initiated on February 15, 2017 which makes this agreement’s bill date the 15thof each month and is stated on the agreement.   Again, In order to cancel any agreement with Dynamic Fitness or cancel an automatic renewal a member would have to provide written notice of intent to cancel per both the personal training and membership agreements prior to their next bill date as Dynamic Fitness does not accept verbal agreements or cancellations as stated in the signed personal training agreement and membership agreements attached.On March 21, 2017 a cancellation request form was signed and submitted into the system that requested cancellation of the personal training for work purposes as well correspondence via email from Mr. [redacted] to the Director of Fitness acknowledging that this paper work had been filled out effective March 21.Because of the cancelling of the auto-renewal on the personal training the cancellation does in fact fall once again under the 30 day cancellation clause as stated above. The personal training has been is not eligible for refund due to the request date being after the 15thof the month.  --Jess *.Tell us why here...

Complaint: [redacted]
I am rejecting this response because:Greetings. [redacted] called my cell phone to inform me of the discontinuation of childcare at Dynamic Fitness. Having all  contact information available on my contract, I did not receive any type of communication from her regarding the reinstatement of childcare. If services promised (refer to [redacted] were available and the use of automatic renewal were not used in contract there would not be a claim here. I hired a neighbor to watch my child while at the gym, and found it was not cost effective long term.  So, I decided with patience, and considering the fact D.F. was a new business maybe circumstances would change.  After the 6 month term they had not, so it did not make sense to stay longer.My 8 year old daughter and I went to visit [redacted] ( [redacted] was not in the building at this time).   I hoped to appeal to the fair nature of people and explain my concerns, and possible release from my contract.  I felt [redacted]'s language was curt and demeaning when I delivered my plea.  I received such responses:  " You signed a contract, no refunds!"  and "Your an adult, you can read".  I offered that maybe a reminder to clients of their upcoming automatic renewal contractual date.  His response  "We are not your babysitter, why would we give notices?"My presence at the gym had become uncomfortable for me so I tried to portray my feelings.  His response being:  "Thats not our problem" and "Many people join gyms and don't go, thats the business".  I felt defeated, thinking he clearly was not interested in negotiating.Returning home I discovered I did not have a copy of the contract.   I returned some time later with my husband.  We requested a copy which was provided at this time.[redacted] last statements on 8/29 are a complete fabrication.  The entire statement is a defamation and is libel.  The fact there is another complaint with the Revdex.com concerning the unkind treatment of another client may reflect character? This complaint is not about money, but the unfair and unaccommodating treatment of clients at Dynamic Fitness.  I would like to see any proceeds from this claim donated in my name to my favorite local charity The [redacted].*Note - [redacted] sent a refund check for childcare.  Postmarked August 3, and I received it on August 7.  5 days after her statement on August 2nd that it had ben issued. Thank you, [redacted]      At
Sincerely,
[redacted]

Revdex.com Team,This member, called on the 9th. [redacted] (the Fitness Manager) answered and she(member) was trying to cancel - I was on break. [redacted] convinced her to freeze, I contacted the member the next day to verify with her and she didn't answer, later on next week around the 14th,  she returns...

my call I give her my email address and explained to her I needed written permission to do any changes to the account and member sends the email the next day. I noticed that on the email she stated she wanted to cancel and she confused me so I called her back, she didn't answer I left her a voice mail and later on she calls back I asked her if she was trying to freeze or cancel I was just trying to be clear on her request and she said she just wanted to cancel because she lives in [redacted] and no longer worked in our area so it was not convenient for her. I told member, "ok I just needed to make sure" and went on to check over her account. I noticed member had a bronze membership  so I tried to contact her and I wasn't able to get a hold of her, so I never heard back until now that I read the complaint.  I didn't receive the email she sent me yesterday trying to ask about her account. I haven't received any messages from front desk from this member, so if she has tried to contact me my staff has failed to inform me about it. I went through all the messages I have received from calls that I have got and her email I just retrieved after looking over my whole email looking for the email she sent. Member sent me a email asking about her account yesterday 9/28/15 at 11a.m.  In any event, the membership has been canceled per her request.

Member called the club on Tues, 10/28/14 and spoke with [redacted] the Operations Manager.  [redacted] already submitted a request for a refund for all dues paid in which member was charged for after cancellation.
This issues has been resolved at the club level, and member will receive a...

refund within 3-5 days, back to card # on file.
Thanks,
Dynamic Fitness

To Whom It May Concern, Dynamic Fitness sincerely apologize for the inconvenience and the delay that member [redacted] experienced in getting his membership cancelled.   After researching this account Dynamic Fitness has pulled Mr. [redacted] memberships out of collections and ensured that...

the membership is in fact cancelled out (please see attachment) as Mr. [redacted] did in fact follow the cancellation procedures as stated in members agreement.  Once again we do sincerely apologize for the inconvenience that Mr. [redacted] experienced in this process. --Jess *.

Move:
·         A signed lease agreement, that shows name of member
·         Utility bill, electric bill, water bill, or gas bill that shows name of member
·         Valid Driver’s License that provides the new address of member
·         Letter from employer with a copy of a current pay stub showing the new address
·         Closing paperwork for the purchase of a new home, must show name of member
·         Copy of Students class schedule with a copy of paid tuition receipt
·         Current bank statement show the new address
·         Current major credit card statement showing the new address
·         Post Office change of address confirmation letter
·         As well as the new address that is located at least 10 miles from the nearest Dynamic Fitness Facility, and 8 miles from their former residence.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
Fine I'm moving to college what documents do I need to send over to cancel ?

Hello,This membership has been canceled and member will be refunded $56.27 within 3-5 days.Regards,Dynamic Fitness

Attention Revdex.com Team:We have investigated this matter and have 3 witness statements from employees that were present at the time Ms. [redacted] informed the staff that she paid [redacted] (former employee) cash for personal training sessions.[redacted] states in her complaint below that, "[redacted]...

[redacted] harassed her for months to purchase personal training sessions"  [FIRST RED FLAG][redacted] states in her complaint below that, "Dynamic Fitness credit card systems were not working for "a few months" and would have "to pay in cash" [SECOND RED FLAG][redacted] states in her compliant below that, "She trained with him 3 times on Sunday's since he cited that was the best day for him" [THIRD RED FLAG]As per our witness statements collected surrounding this incident, we have concluded the following:Sara [redacted] and Scott (which Sean is his name) - only stated to [redacted] that [redacted] was no longer with the company.  The statement that [redacted], "was fired for theft" is false, as the staff is never disclosed as to the reasons of termination of their employees.Scott (Sean) never stated to [redacted], "who gives cash" or "how do I not know better"It is important to note that the staff called the police, on behalf of [redacted], and the staff requested, as well as encouraged [redacted] to file a police report and press charges against [redacted] for theft.  It is important to note that [redacted] REFUSED and stated that, "[redacted] probably needed it more than her" and that she would not file a police report against him because he was, "going through a lot"Additionally, Dynamic Fitness finds this complaint peculiar because:1. [redacted] would not press charges when the Dynamic Fitness staff encouraged her to, and the staff even called the police to come out for this incident that happened to her (after [redacted] left)  Dynamic Fitness went ahead and filed a police report: Case #/Sequence #: [redacted] with Officer *. [redacted] of the Sugar Land Police Dept.2. [redacted] posted a "[redacted]" review which is currently being viewed as possible "slander" to the company as there were 3 witnesses to the situation, and what she stated below is not what the witness statements say.  She is slandering Dynamic Fitness directly for something that Dynamic Fitness never knew about3. The staff was very sympathetic to her situation, and was willingly trying to help her4. What is very interesting to Dynamic Fitness is that [redacted] routinely comes into the gym.  Our Personal Trainer are required to wear a specific and well identified uniform in which state, "PERSONAL TRAINER" across the back of their uniform shirt.  It is interesting that with her constant visits to the gym, it never raised her attention to the fact that A). [redacted] stated he could only train her on Sundays and B).  He never wore a PERSONAL TRAINER uniform shift5.  And the most interesting thing of all is that [redacted] was clear to report specific names in her [redacted] and Revdex.com Complaint, however, never once did she mention [redacted]'s name specifically, and for her to say, "he was going through a lot" as well as having trained with him one-on-one on multiple Sunday's before is proof enough for us to know that [redacted] knew his name is and is choosing to make no mention of his specific name in writing - directly. Dynamic Fitness can not take responsibility towards a situation in which the consumer pays cash directly to a individual.  Dynamic Fitness runs a very transparent business.  We provide signed agreements and receipts for all purchases made directly to the company, to our customers.Dynamic Fitness will be investigating and possible move to action for the slandering and false comments posted on [redacted], by [redacted].Dynamic Fitness will be happy to refund the member $200 only, in exchange for the member pressing charges against [redacted].Soraya [redacted]Dynamic Fitness-------------------------------------------------------------------------...⇄ Initial Compliant:I joined through Well on [redacted] and my experience has been a complete deceit. Let me explain when I signed up the "general manager" was welcoming and set me up.  Within the week I was told he was not with the company and was introduced to another gentleman who I was told was the "general manager" this one was there for three months during which time harassed me until I committed to a fitness package (personal training). He explained that their credit card system was not working for a few months now and would have to pay in cash. He stated he did not have the contract drawn up by Dynamic Fitness as it was being updated and once that had occurred I would receive a copy. I trained with him three times on Sundays since he cited that was the best day for him. Two weeks ago I asked of his whereabouts and was told he was not with the company. I spoke with Sara [redacted] and Scott the new "general manager" and was assured that this would be resolved. Two weeks later they did not contact me. When I spoke Scott a day ago he proceeded in front of all the clients to tell me that "who gives cash" and "how do I not know better" and ultimately it was my responsibility to make sure the Dynamic Fitness employee at the time was reputable. Then Sara [redacted] informed me this employee was fired for theft and that they couldn't do anything about my experience--being defrauded that it--although it occurred in their premises. I asked to speak with corporate they cite that there is no information for them but instead it must go through them--Sara and Scott. To note, I am not the only one this has occurred to and this gym is not reputable nor is it trustworthy. Stay away!!

Hello,[redacted] is correct in stating that childcare was discontinued.  This was not deceptive, this is how it turned out as the instructor who brought the childcare left the facility. The childcare room remained...

available with the addition of library books.  I will again state that [redacted] received an email in March regarding childcare and did not reply with a definitive response.  I also offered to watch her child when she came into the gym but she did not take advantage of this opportunity.  [redacted]'s child was well behaved and was welcome at the gym during [redacted]'s workouts.[redacted] states she was unable to come to the gym because there was no childcare.  The above documents show that [redacted] visited the gym 18 times during her membership and utilized childcare during only 3 of those visits.  [redacted] states she was unable to attend because there was no childcare, but the recorded visits prove differently.[redacted]'s last visit was on April 6th.  If she was unable to attend because of lack of childcare she could have spoken to us at this time or any time during the 3 1/2 months of the remainder of her membership.  She did not ask for a refund anytime during this period.  [redacted] did not inform us per her contract of her desire to discontinue.  She had ample time to make this decision and cancel her membership.  My opinion is that [redacted] was negligent in her responsibility and forgot to inform us that she would like to cancel prior to her automatic billing.  It was only after her credit card was billed that she demanded a refund.It is our nature and general business practice to be fair and accommodating.  [redacted] came into our gym and demanded a refund.  She insulted us, demeaned our character and threatened to smear our name on social media sites.  When she did not get what she wanted, she returned with her husband and continued with more insults and threats.  Any consideration for negotiation was forfeited at that time.Sincerely,[redacted]

To Whom It May Concern, This is in response to Ms. [redacted] complaint against Dynamic Fitness in regards to her personal training.  Firstly Dynamic Fitness would like to offer our sincerest apology to Ms. [redacted] for the inconveniences, frustrations, as well as unprofessionalism that she...

has experienced in regards with her personal training program as our intentions at Dynamic is to provide the ultimate member experience all around. Ms. [redacted] enrolled in our personal training program 02/03/2016 with Manager [redacted].  According to notes in our system, prior to the finalization of this agreement [redacted] informed Ms. [redacted] on 2/3/16 that due to his position he would be  unable to train her personally however he would find a trainer that best fit her needs and matched her personality.  At this time Ms. [redacted] informed [redacted] that she would be able to begin training the week of 2/15/16 due to medical reasoning.  On 2/12/16 it is noted that Ms. [redacted] reached out to [redacted] via Text message informing him that she was ready to begin training as well requested times for our DFIT program at the Pearland Location.  It was requested by [redacted] that she send a list of preferred days and times she wanted to train and he would check for the availability.  [redacted] confirmed and responded to Ms. [redacted] that he had gotten her text with the requested information. It has been indicated that on 02/15/16 Ms. [redacted] came in without a scheduled session, [redacted] was attending another client at this time.  When that session had ended [redacted] acknowledged Ms. [redacted] in the waiting area where it was brought to his attention she had been awaiting her session.  Ms. [redacted] was then informed that she had not been scheduled for the week as there were no openings per her requested times and days and it was here that she was taken to the Fitness Manager office to review the calendar and get her scheduled within the week.  Ms. [redacted] indicated that she “didn’t just want any old trainer” and was informed once again that due to his position [redacted] would be unable to train Ms. [redacted] and he would match her to the best trainer.  Ms. [redacted] inquired about switching her training to Pearland instead.  [redacted] agreed to transfer the agreement over per her request. On 02/24/2016 the training agreement was switched over to Pearland after Ms. [redacted] met with Club Manager [redacted] who completed the agreement switch and was issued 5 additional sessions at no cost to Ms. [redacted] as a customer service.  It was here she was assigned to trainer [redacted].   On 06/30/2016 Ms. [redacted] purchased another agreement, and although Dynamic Fitness does try to discourage purchasing multiple agreements up front in full, all sessions were paid for and an additional 10 sessions was given to Ms. [redacted] on top of her purchase free of charge.   From this date forth we show [redacted] continued to train with [redacted] until his resignation. Ms. [redacted] mentions in her statement that on 7/29/16 that [redacted] was “fired.”  As it is Dynamic Fitness’s policy to protect its members and employees personal information I can say as a representative of Dynamic Fitness that the information of Mr. [redacted] being fired is false, it was a resignation on his own accord and he was not terminated from his position at Dynamic Fitness.  Ms. [redacted] also mentions that she was not contacted when this happened.  Dynamic Fitness does apologize for the delay in communication however a member of management did reach out to Ms. [redacted] apologizing for the delay.  She was set up with trainer [redacted] at this point in time and comp’d an additional 5 sessions for the inconvenience and delay as well the additional sessions were given to Ms. [redacted] to allow her to try various trainers on the company before committing to using her sessions with one trainer.  Throughout the next two (2) weeks notes in the training schedule indicate that a member of our training management team reached out to Ms. [redacted] various times to follow up with how the training was going with no responses. On 09/08/16 Assistant Fitness Manager [redacted] Jackson reached out to Ms. [redacted] to do a customer service call and see how training with [redacted] was going.  It had been noted that training was to satisfaction.  [redacted] provided Ms. [redacted] with her personal cell phone number for direct communication if there were any questions or concerns moving forward. Upon an unexpected departure of [redacted] from Dynamic Fitness on 09/12/16, Assistant Fitness Manager [redacted] did reach out to Ms. [redacted] immediately about the situation however he had a trainer set up and ready for her so she wouldn’t have to get out of her routine.   Once again free sessions were offered so Ms. [redacted] could also train with other trainers on the company to decide which trainer she liked the best especially since she had now gone through 2 trainers.  According to Ms. [redacted] she declined these sessions as she had already had many she had not used. 09/13/16 [redacted] received a phone call from [redacted] expressing her frustrations and anger as well requested a refund on sessions that were unused.  [redacted] informed Ms. [redacted] that of the policy regarding refunds on purchased sessions.  Unsatisfied it was requested by Ms. [redacted] that she be able to speak with another manager, [redacted] referred Ms. [redacted] to Fitness Manager [redacted] who then received a letter in regards to the concern.  In response to the concern [redacted] wrote a letter to Ms. [redacted] acknowledging her concerns, and reiterated the accommodations that were given as well as Policies in regards to refunds. In the best interests of employees, former employees, and our members both current and former, personal information cannot be given out about their employment status.   It should be noted that as stated in all signed personal training agreements that are on file with Dynamic Fitness and attached for your reference, “Policies;  2. Dynamic Fitness Holds the right to replace a client’s trainer at its own discretion.”  We understand and take into account that Ms. [redacted] may not agree to this however this policy is in place for reasoning that if at any time it is deemed necessary or a trainer leaves Dynamic Fitness we may place our clients with another personal trainer so as that the client can continue to see results they wish to see without interruption or delay in their service.  Unfortunately switching of trainers does not quantify a reason to reimburse a member for unused services. We also understand the frustration that having multiple trainers in a short period of time can cause.  It is highly important that a trainer and his or her client connect personality wise so that they, the trainer, can help build a relationship for the client to reach their personal goals. Dynamic Fitness does try its best to accommodate the client with their preferred times to train as well based on availability of a trainer. However feedback from a client does help to ensure that a match has been made.  It should be known that Dynamic Fitness has indeed provided customer service to this member in the following multiple ways… ·         Transferred Ms. [redacted]’s training agreement from [redacted] to Pearland. ·         Issued 20 complementary sessions valued at $700.00 so that Ms. [redacted] could personally find and connect with a trainer that suited her wants and needs for training due to the inconveniences that she experienced between February 2016 to September 2016. ·         All pre-paid sessions (which generally expire within 60 days per the signed agreement) have been extended out past their expiration date so that Ms. [redacted] could easily reach her personal fitness goals. ·         Provided copies of all signed agreements via email that is on file with the club for review. ·         Emailed session reminders and session completions to the email we have on file. Dynamic Fitness does sincerely apologize for the unprofessionalism that Ms. [redacted] received in regards to speaking with the Club Manager of Pearland.   At this time we do understand that Ms. [redacted] is frustrated and stressed in regards to the training, we would like to help her reach her personal goal as she had stated that she was pre-diabetic, however we do acknowledge that a relationship has been tampered and to rebuild will take time.   With this being said I would like to rebuild Ms. [redacted]’s trust and I am offering a full year of Ms. [redacted]’s membership payments to be waived, she would be granted access to use the facility to work out on her own or utilize the amazing group fit classes that Dynamic offers.   I would still like to set Ms. [redacted] up with a personal trainer however this would be when she is ready, this meaning all paid sessions will be there when you are ready.  If in the interim Ms. [redacted] would like to transfer her training to a different facility we would be willing to accommodate that as well. ---Jessica L. Dynamic Fitness

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Dynamic fitness has done exactly what I have asked for and am completely satisfied with the help that mr. [redacted] provided me. I have no further issues with dynamic fitness. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.