E. Mishan & Sons, Inc

Review: I purchased new in-the-box, sealed, "Big Boss 1300-Watt Stainless Steel Oval Pressure Cooker, 8.5-Quart". This is a very large pressure cooker that is capable of exploding and causing injury if used incorrectly. I found that the company did not include an instruction manual as advertised on the box. The box only contained a "recipe book". No safety or usage information of any kind was included in the box.I called the company and left a message asking for the instructions. I emailed the company, and they emailed me the recipe book. I emailed again and asked for the instruction manual. I did not receive a response. I left a phone message with [redacted] in customer service and again asked for the instruction manual.I have not received the instruction manual or any further correspondence from the company.Desired Settlement: An instruction manual.

Consumer

Response:

I have received the Instruction Manual in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased the Emson Big Boss 700W Juicer as a gift for my parents via [redacted]. [redacted] makes deals with manufacturers directly to provide sale of bulk products at a discount if enough people purchase at the deal price. The juicer is under a year old, and used approximately 1x per quarter, and has already stopped working. The motor for the blade does not turn. To that end, I contacted the company (Emson) via their website in order to find out how to get a replacement juicer - or get the current one fixed. I received an auto-reply message from [redacted] noting he was on holiday. Shortly after someone emailed me, on [redacted] behalf I presume, [redacted] - Customer Service Supervisor. [redacted] received my complaint on 8/**/13 and stated "So sorry to hear I can send you a new one. All I need is your full name and address and phone number name of product and I will send it to you." I responded in kind that I was grateful for a response, send the model number and the contact/mailing information --- and waited. I have followed up two specific occasions (9/*, 9/**), inquiring about the delivery status of the replacement product, and have received no response.Desired Settlement: I would like Emson to honor their product, and honor their written agreement to replace the purchased juicer.

Business

Response:

Dear Sir/Madam:

Review: When I went to the web site it clearly stated that if I upgraded to the Delux Chair Gym for an extra cost of $29.95 that it would be shipped that day. When I went to their web site to check the status of my order that same evening the order never showed up. I waited to call back on Monday and still my order has not shipped and does not show up in the system. They have charged my credit card already. When I spoke to Customers Service she told me they were not in stock and I probably wouldn't get my order until mid July. Also, the statement on the 'Upgrade To Delux' didn't really mean that my order would be shipped that day.I feel this is false advertising! When I asked her to refund the money for the upgrade she said she couldn't. I feel that at the very least they should have disclosed the fact that the item I order was not in stock. This company should not be allowed to place information on their web site that is not truthful! It clearly stated that if I upgraded my order would be shipped that day. Product_Or_Service: Chair Gym Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation) I want the 'Upgrade to Delux' charge refunded and if they won't do that then I want my order shipped Priority mail so I will have it when they lead me to believe I would.

Business

Response:

Dear Sir/Madam: The customer did not pay for the product. Therefore, the product was not shipped. The customer's order has been cancelled. Thus, the business does not owe any monies to the customer.

Review: My Big Boss Multi-Blender System is defective and may catch on fire. When I plug it in and attempt to start it it only smokes and does work at all. I've call the customer service number twice and was forced to leave a message. In 3 weeks no one has called me back.Desired Settlement: I would like to return my blender to be repaired or replaced. I don't mind paying for shipping.

Business

Response:

The Business has shipped a replacement product to the customer to resolve the matter, without any admission of the allegations in the complaint.

Please update your records to indicate that the Business has taken action to resolve the matter and close your file upon receiving confirmation from the customer. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a juicer and it has broken 3 times since purchase all within the warrantee. The first customer service Rep, [redacted], was very dismissive and took days sometimes weeks to respond to emails and when she did, they were no more than 5 words. I asked numerous times to speak to her manager, but always dismissed the request and eventually sent me a new juicer but I had to pay to return the broken one. When it broke the third time, I emailed her again, but as per usual, no response, leaving her multiple voicemails with no response, so I told myself that I would continue calling until someone answered the phone. Finally [redacted] answered the phone to advise that [redacted] was no longer with the company and joked that it was due to her lack of customer service. In discussing my issue with [redacted], I discovered that she was getting [redacted]'s voicemails and emails, but she did not respond to anything. She offered to send me a different juicer as this model has broken on me 3 times now and then also said she would send me a blender to try and compensate for my experience with [redacted]. At the end of the call I discovered that she retracted her offer to send me a better juicer and she was sending me the same one, regardless of my concerns. After not receiving the blender or juicer yet, I asked her when I can expect them and she claims she didn't remember offering the blender and not seeing it in or email history. After explaining to her that this was during a phone conservation, she agreed to send it to me. I finally got my blender but still no juicer. [redacted] called me last week accusing me of rejecting the package and to call [redacted]. She snapped at me that she was not [redacted] when I attempted to ask her one question. Upon calling [redacted], it turns out that the shipper claimed that value of the package was $5 which raised a red flag so they held it at customs. Upon contacting the shipper, [redacted] requested a new commercial invoice. They sent [redacted] someone else's invoice and then repeatly ignored any communication after that until they agreed to return the shipment. When communicating all this to [redacted], her response has been incredible. I copied and paste her first response "[redacted]" After giving her names and more details regarding my conversation with [redacted], her response was "[redacted]" Very inappropriate.Desired Settlement: I just want the juicer. I've lost faith in this particular model "Big Boss Juicer 700 watts" and want the other one that was promised "Big Boss Heavy-Duty Masticating Slow Juicer"

I also want proper customer service experience and a sense of urgency when something goes wrong.

Business

Response:

A refund check # [redacted] for $69.00 was mailed to the customer on 3/**/15. We also want to make it very clear that the free blender we shipped with our compliments to this consumer is NOT covered by warranty. This was a free gift not a purchase. Therefore if at any point in time something happens to the blender she cannot contact us for a refund or exchange of any kind. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Please find attached their response to my personal email for your records.

Sincerely,

Review: I was the happy owner of a Sharper Image Super Wave oven, until the unit stopped working in May of 2014. I called the company phone number on the insert that was included in the packaging to see if they could send me a replacement lid/ heating element. When I called on January [redacted] or there about, I was told that if I sent the lid back to the retail return department, they would send me a "Big Boss", Oil Less Fryer as a replacement for free since my warranty had not expired. I sent the top of my unit back on January [redacted] and it arrived to the return center on January [redacted] 2015. I have been calling the return center once every two weeks. When I called February [redacted], 2015, they company did not even know that the unit had arrived back into the warehouse. I have been calling and am told that they do not have any Big Boss replacements in stock. They would send the unit when they are back in stock. I do not understand why it is taking so long to send my replacement. And when you call the return center at ###-###-####, they tell you that you can go to their website at [redacted] to get an update on your product. That is not true. They website is updating so you cannot check on the status of your order.I do not want to purchase another Superwave oven from [redacted] since there are no guarantees that the units work correctly. I need better customer service from this redemption center.Desired Settlement: Sharper Image Superwave Oven, or a digital Big Boss Oil Less Fryer since I have had to wait so long and I have dexterity issues with knobs.

Business

Response:

Attn: [redacted] Dear [redacted]: We are writing on behalf of E. Mishan & Sons, Inc. in connection with the subject Revdex.com complaint. A refund check has been sent to the customer. Please see the attached. The Revdex.com portal indicates that this complaint is closed. Thus, the business cannot respond via the Revdex.com portal. We kindly ask that Revdex.com update its records to indicate that the matter has been satisfactorily resolved. Please acknowledge safe receipt.

Review: Offered on TV Commercial, 2 pans at one shipping charge of $ 6.95. That was the TV offer. They decided to cancel one pan and after 22 days, shipped just one pan for the same $ 6.95 and unilaterally cancel the second offered pan that has to be included on the same shipping charge, even do the cost of the second pan has to be paid ($ 19.95) . They do not want to send the pan without having to pay again. They say they do not produce any more this size they confirmed on my order [redacted] (see copy order confirmation below) This is a bait and switch rip-off as what they want is to sell me now the second pan PLUS SHIPPING AGAIN. Confirmation #: [redacted] Order #: [redacted] Order Date: 01/**/16 [redacted]

Your order is complete.

Your Order Number Is: [redacted]

Address Information

Item Description Quantity Price Total

GOTH8IN GOTHAM 8 INCH PAN 1 $19.95 $19.95

GOTH9INOM GOTHAM 9.5 INCH PAN 1 $19.99 $19.99

SubTotal $39.94

Shipping & Handling $6.95

Tax $.00

Order Total $46.89

[redacted]NOTICE: This order qualifies for a FREE SHIPPING Rebate.

Click here to Claim: [redacted] Please allow 2-3 weeks for delivery.Desired Settlement: I want delivered my second pan at no extra cost for shipping. If they do not have it, then they must send a second pan same as first shipped AT NOT EXTRA COST. It is not my fault and I was never advised of this change.

Business

Response:

The additional product has been shipped to the customer at no additional charge. [redacted] takes this step to amicably resolve the complaint and without admitting any wrongdoing. This should conclude the matter. Please let us know if additional information is required. Kindly close this file and mark this matter as resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter WILL BE resolved when I get my item as today date, I do not have any information or tracking or nothing this Business has sent anything yet.I reserve the right to open again this complaint if this I not solved as stated by Business.

Sincerely,

Review: 8 months ago I purchased the Vitapress juicer from [redacted]. Recently, two pieces broke off the end of it while making juice (not because I dropped it or anything). I contacted [redacted] and because it was past 90 days they referred me to Emson Inc who offers a 1 year warranty. I contacted them via their website and described the problem. Within a week, I received an email asking me for my address and contact info so they could send a replacement. I gave them the info and asked them when I could expect the replacement to arrive. I haven't heard from them since (about 2 weeks now). I've tried getting in touch with them multiple times with no response. The phone number on the Revdex.com page is not for the company, it's for a "free cruise survey". I really liked this juicer, but if it's parts can't last more than 8 months it's not worth the money. Why offer a warranty if you don't intend to honor it?Desired Settlement: I'd like them to honor their warranty and either replace the pieces that broke, or replace the juicer.

Business

Response:

Dear Sir/Madam:

A replacement juicer was shipped to the customer. Please consider the matter resolved and close your file.

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not yet received the replacement. I will be more than happy to consider the issue resolved and remove my complaint when I receive the replacement or receive a shipping notification/tracking number for the replacement. Thank you for your help.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The replacement was shipped on July ** via UPS. The tracking number is [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The UPS tracking data shows it is scheduled for delivery tomorrow. Thank you!!

Sincerely,

Review: I purchased an 75' X Hose Pro in Canada which is now leaking and just over 1 year old. The Canadian Web site contains a video that says the hose has a lifetime warranty. I contacted the Canadian Customer Service Dept and they said hose only has a 1 year warranty. When I questioned them about the video on their web page they said I needed to contact customer service in the US which I did. They said too it was a 1 year warranty. I referred them back to the video on the web page and their response was "hose has a 1 year warranty".

Here is web page to review video [redacted] . The lady I dealt with in the US was [redacted] .Desired Settlement: All I want is the hose replaced as advertised. Refund would be acceptable too. I still have my bill from Canadian Tire in Canada. Hose was $59.99 plus tax

Business

Response:

Without prejudice, and without any admission of the allegations in the complaint, the Business has provided a refund of $45.79 to the customer. Please update your records to indicate that the matter has been resolved and close your file upon receiving confirmation from the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They say they have sent a refund, but to date I have not received anything.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The check was sent by first class mail to the consumer on August **, 2015. Please follow-up with the consumer in about one week to confirm receipt.

Review: I purchased a microderm abrasion machine from NuBrillance several months ago and I have been attempting to resolve on my own. I was sent a defective item. The power cord does not fit into the unit therefore this unit is inoperable. However, they will not take the defective unit back unless I pay them $239.85 for replacement. I told them I just want to return the defective unit and DO NOT want a replacement. They will not abide by this request.Desired Settlement: I want to return the unit to them and I want a refund on any payments made to them back to my credit card. I don't want a replacement!

Business

Response:

I spoke to [redacted] personally today 2/**/15. A call tag is being mailed to her today & she is to return the unit back to us. Once the unit arrives we will be refunding her the $35.33 to her credit card. Therefore the customer has not received her credit back yet as she needs to return the unit first...however....it will be resolved & I will be staying in touch with [redacted] & out accounting dept to ensure that the situation is resolved to completion. Thank you

Review: Personal Pedi must advertise on their Canadian website that the anount to be paid will be in US Funds

Ordered this product online through a Canadian website and this item was to be shipped from within Canada Checked my [redacted] and found that the amount billed was in US Dollars.

There was nothing indicated in this transaction to inform me that I was paying in US $'s Had I known that I was paying a higher price than quoted, I would not have purchased this product. Not only did I have to pay exchange, but the Credit Card company adds a conversion fee of 2.5%.

I returned it up-opened and am waiting for a refund. I will lose an additional conversion fee of 2.5% on the refund

This company should indicate on their Canadian website that the charges will be in US funds

This provides the purchaser with all the facts to determine if they wish to continue with the purchase. I found this to be false advertisingDesired Settlement: The amount I originally anticipated paying was $34.49 The MC charge was $41.11

The refund will be for the $34.49 plus exchange minus the 2.5% conversion fee.

At the very least, I should receive a refund for $41.11 Canadian funds

Business

Response:

To whom this may concern: We did issue [redacted] a refund for $20.95 on Jan [redacted], 2015. We did not reimburse him for the $12.90 in shipping charges. No company would return the shipping charges as it cost any company to ship out an item. As for [redacted]’s complaint on the fact that we do not notify out clients that they will incur a conversion rate from USA to Canada that would be incorrect. We do state this on our ad. If a consumer does not pay attention or read the fine print that is their error not ours. I did watch the ad and it does clearly state there is a conversation rate. If you have any questions please fele free to contact me at the number listed below. Thank you & may you have a wonderful day. With warmest regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

After looking again, I do see that it says USD under the price, so they are correct that I didn't pay enough attention. But there should be a notation when making the payment that it will be in US Dollars.I find this to be shady advertising. As I said before, I was ordering from a CANADIAN website and the shipping is from a location in CANADA. I thank this company for an expensive lesson in online ordering. That said, I will not order from this company again and will inform anyone that they need to be very very careful. They will be paying far more than the advertised price. Which makes this particular product, in my opinion, overpriced.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered the Ab Rocket Twister after seeing on TV late night.After recieveing the box I open it and started to assemble the Ab Rocket.While assembleing I notice a very small sticker saying this product contain cancer causing material and there was no discloser of the cancer causing material or to return the product if not satisfied I would have to pay out of my pocket.Desired Settlement: I would like my return shipping of $34.40 returned to me that was paid out of my pocket and I have the receipt from the USPS.Please help!

Business

Response:

Dear Sir/Madam:

Without prejudice, a refund in the amount of $34.40 has been issued to the customer.

Please mark this matter as resolved and close your file

Review: I can not use this product as advertised and do not wish to spend more money buying another product to use it. I tried to help customer service fix my problem but they do not have anything in place to help. I came up with another solution but the customer service rep just hung up on me. I'm through trying to help them make this product work, for not only me but many others who I'm sure are encountering the same problems. I don't want anything to do with this company any longer, especially their customer service representatives and wish to return this item. So far I've receive no response from their supervisor of customer service about how I can return this item and receive a credit to my charge card.Desired Settlement: refund credit card

Business

Response:

Dear [redacted]:

Further to my voicemail message of today, we are responding

on behalf of E. Mishan & Sons, Inc. to the subject complaint.

A check for refund was issued to the customer. A copy is

attached.

Thus, please update Revdex.com records to reflect that the

complaint was resolved. The Revdex.com online portal does not allow a response

to be filed.

Please contact the undersigned if you have any questions.

Kindly acknowledge safe receipt.

Kind regards,

E: [redacted]

Review: I purchase a solar charger for my son who is in the military and frequently in the field, and could use the same. Unfortunately after purchasing it, the cord/adapter was missing. So I called the phone # listed, there wasn't an email address. When I spoke to the customer service person, she said they were no longer taking order or making the solar charger. Then I told her the website was still up and running and taking orders. I told her I was going to get in touch w/Revdex.com. She proceeded to tell me she has received calls about the same thing. Not happy about paying for an item with parts missing, but don't keep the website up if you are no longer making the item.Desired Settlement: I just want the Revdex.com to be aware of the above happening, and to make them close their website down, if they are no longer making this item. They are obviously still taking innocent peoples money. SO PLEASE CHECK THE Bell & Howell Solar charger website out and close it down before more innocent people lose their money. Thank You!

Business

Response:

Without prejudice, the business has shipped a replacement product to the customer. Please consider this matter as resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We ordered a "Gotham Steel" Pan. This pan has a 90 day money back guarantee. We have been using the pan for 1-2 months. It's now peeling the ceramic or steel inside the pan, and burning things. I wanted my money back (willing to ship the pan back to the people). However when calling the number for customer service listed on their website ###-###-####, there were multiple questions trying to get me to buy Direct TV, and all kinds of things. Because I wouldn't accept the offer for free to tickets to "Disney World" magically I was calling a number that couldn't help me. IT IS A SCAM.Desired Settlement: I want a refund now, and I want people to know how horrible this business is.

Business

Response:

The customer has been provided a full refund. The refund has been issued in order to amicably and quickly resolve the complaint. Emson has not evaluated the specifics of the customer's story and claims, and cannot agree or disagree with them at this time.

Review: Glass Bowl crack after cooling it down over a month ago When called company to inform them of the safety issues they sent one out in two weeks in Pieces like fifty bowl was shipped in a box with a plastic bag aground bowlcalled company back and they sated that they would ship one out but they would not rush it I have top but no bowl for over 4 weeks they are offering no compaction because the bowl was ship broken and aperintly is was there fault - when called back get its on its way and that is itDesired Settlement: want a new oven for the in convince figured they shipped it you know that did not make it out of the shipping dock in one piece I have got shipping and reciving in my employment back ground sent bowl back to company

Business

Response:

Without prejudice or admission of any wrongdoing, a new unit has been shipped to the customer.

Please mark this matter as resolved and close your file.

Review: I purchased the Sharper Image Super Wave Oven manufactured and marketed by Emson in December of 2014.

I did not use it until May of 2014 at which time it was defective. I returned it to them and it was delivered on 5/**. Since that time I have been trying to get a replacement. Customer service acknowledges receiving the defective one, and says that they will send a replacement.

However, I still have not received one. This has been going on for months and I do not believe that they intend to ever send one.Desired Settlement: I hope that this complaint will let this company know that they can not just ignore their warranty, and that they will send me the replacement oven.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: XHose and XHose Pro are substandard products and the company will not stand behind them.

I've gone through 4 of these [redacted] hoses; everyone of them exploded (one after using it 3 times). I contacted the company and was told the express warranty had expired; they couldn't grasp the concept of implied warranties. They refuse to make good on their sale.Desired Settlement: Replace the hoses and continue to replace each hose that explodes.

Consumer

Response:

At this time, I have not been contacted by E. Mishan & Sons, Inc regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

Dear [redacted]: We are writing on behalf of the business in connection with the subject complaint. The Revdex.com portal states that the “business has failed to respond to the consumer” and the Revdex.com has closed the complaint as unresolved. It is not correct that the business failed to respond to the consumer. Please see the attached emails from the business to the consumer in an attempt to resolve the complaint. The business also attempted to contact the consumer via phone at least four times. The consumer did not respond. The business does not admit any of the allegations in the complaint. Nevertheless, without prejudice, it would prefer to amicably resolve matter. However, the business requests the requested information, namely the receipt which shows the location and price paid by the consumer so that it can resolve the matter. The business requests that the Revdex.com update its records to indicate that the business has attempted to resolve the matter so that the business’ Revdex.com rating is not adversely affected. Please confirm safe receipt. Kind regards, John John Z[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business has not reached me. I had to block their email address because the representative was abusive (I can provide the text of her emails). I do not want a refund, I want this product removed from the marketplace to protect other consumers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I first contacted your company over a year ago when a part on my juicer had broken. I was simply wanting a replacement part which was a small filter. I spoke to a customer service representative who identified the part, took down my address and told me the new filter part would be shipped out to me. She told me it could take some time. Several months went buy and I had not received the replacement. I called back and spoke to another person. they said there was no record of my part being sent. they then told me that the item had been discontinued and that there were no parts available. they said there was nothing else they could do. They eventually said they would pass my complaint onto head office. I was contacted via email some time later and told in several email exchanges that the item was discontinued and even though the item became defective under warranty, there was nothing further they could help me with. I have documentation available at your request. The item for your information is the Big Boss 8820 Vitapress Juicer.Desired Settlement: I would like to simply have a replacement part for the product that was under warranty.

Consumer

Response:

I have been contacted by the business in reference to complaint ID [redacted], and find that the resolution of an offer to refund the initial purchase price for the item is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I returned 2 of 4 items I bought for a refund. I never got a refund and I was charged the second payment on ALL FOUR items. I've tried the listed phone number and it tells me my call cannot be completed as dialed.Desired Settlement: I'd like a refund for the items I sent back and a refund for the amount that was charged again.$39.90 total (2 payments of $19.99)

Business

Response:

The customer has been given a refund. Please consider the matter resolved and close your file

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,