E. Mishan & Sons, Inc

Review: I received a Big Boss 8.5 quart pressure cooker from my husband at the end of September for our anniversary. It would not attain pressure. I contacted Emson for a replacement gasket. [redacted] asked for my address and stated she would send one. After about 2 weeks, although I had not received the gasket, I tried the unit again to see if it would come to pressure. It did not, and completely died. No power at all. I again contacted [redacted] on this matter, sent a PDF of my husband’s receipt and requested an address to send my unit to for repair or replacement. She responded: "So sorry to hear we will send you a new one." On 10/** I asked she forward the tracking number to me when she shipped, and if she wouldn’t be able to ship by 11/**, to update me by then with the status. I did not get a response or a replacement unit from her as of 11/**. I never received the gasket as promised either, however it doesn’t matter now as the unit has no power.

On 11/**, I emailed [redacted] at Emson to escalate my issue. I attached all correspondence I had with [redacted] for his reference. I requested he respond by 11/** with a plan of action for replacement of my defective unit, and a time line as to when to expect it. I did not receive any correspondence back from [redacted] as of 11/**.

I now escalate to the Revdex.com. I am hoping resolution can be found with the assistance of the Revdex.com to prevent further escalation to the attorney general’s office of ** and[redacted].Desired Settlement: I would like a functioning replacement Big Boss 8.5 quart pressure cooker as promised in a timely fashion (I think within 2 weeks of Revdex.com notification to E. Mishan is reasonable), or if replacement is not possible due to lack of product supply, a refund of $120.00 for the defective one. I will respond and close complaint after I receive one of these two resolutions. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved. A functioning replacement pressure cooker arrived at my home yesterday. Thank you for your help.

Sincerely,

Review: The space above for "Nature of Complaint" should allow you to enter more than one complaint because I sure had more than one issue with this company. The issues are most importantly a defective product, failure to respond to phone calls or written requests for assistance or support, company failed to honor their warranty and policy on refunds, exchange or credit, and lastly shipping issues. I ordered the Instyler Ionic Styler Item # 30336FE from Walmart.com two different times and it was defective BOTH times. The switch and the heating element is defective. Walmart returned the first one for credit, and I ordered a second one from them. The first one quit working after five uses, and the second one quit working after only two uses and wouldn't even heat up. After the second defective one, I went on-line to read reviews from other retailers ([redacted], and [redacted]) that sold this product. I was shocked to see that there were many negative reviews about this product being defective, and a horrible customer service department that didn't take care of any of the problems. It was then that I decided not return the second one to Walmart, but to contact the company/manufacturer directly. I called the customer service 800 number listed in the instruction manual, and was told that they were the manufacturer. That number to customer service that I called was in New York, NY, and when I didn't hear back I called another phone number listed on their phone prompt for the Instyler and got California. They told me that they didn't handle the InStyler, but had had so many complaints that they set up a special number in customer service in New York to handle the problem. They gave me the new number to call for complaints and I called them, and they said they couldn't do anything without the [redacted] consent. I had already talked to the [redacted] the first time I called and had not heard back. I followed the [redacted]'s instructions and sent the product back to the address she gave me; [redacted] sent it back on 2/**/14 by USPS 2-day priority mail including insurance and tracking number. I followed the tracking and it was delivered at the above address on 2/**/14 at 10:00 am. I took a great deal of time to write a very detailed letter and enclosed it and copies of several other reviews from customers who had had the same issues I did with a defective product, and no help from customer service to remedy the situation. I have sent my address, phone numbers, and email address through a written letter, phone messages, and emails. I have spent countless hours dealing with this since 2/**/14. It's been 18 days since I first contact the company, and I still do not have my replacement product, and I'm out the cost for shipping. I think it's ridiculous that the customer should have to pay for shipping to send the product back when the product is defective. I went to the company directly so that they could address the defect and fix it. There is no one in this company that I've talked to that seems to care one bit about putting out defective products, and the lack of adequate customer service and follow through. This company has no integrity, doesn't back up their warranty, and has the worst customer service and shipping department I have ever experienced. There are many things written on the internet about what a scam this company is, and the public needs to be warned and aware of this.Desired Settlement: I want to know what happened to the defective item that I returned and the letter I wrote that was enclosed in the package. The package was sent through USPS and I do have the tracking number, but this form will not allow me to leave it. It may think I'm leaving a credit card number. I either want a workable replacement or a refund. I don't want to have to tell this story again, so I would like one person to be put in charge of following through with this whole mess. This company has too many products, too many departments and subsidiaries, and too many customer service numbers with agents that have no authority or ability to resolve problems.

Business

Response:

Without admission of any wrongdoing, the business shipped another unit of the product to the customer.

Please consider this matter resolved and close your file.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes, they did send me another unit, but ONLY after I reported them to the Revdex.com. I have had absolutely no response or follow-up from them. The product that they sent me has had the same issue as the other three, a faulty heating element and switch. Although the other three quit working all together, this one only works sporadically, so you can never count on it. I could have just returned it to the store and gotten my money back like I did with the others, but after seeing so many other reviews online about this product being defective, I decided to go right to the manufacturer. As I mentioned in my other report, I sent a very detailed letter with copies of other reviewers having the same problem. The letter included my home phone number, my cell number, my home address and my email address. They have never left a message or tried to contact me in response to my letter and phone calls. Their one sentence reply to you should show you how they deal with and care about their customers. I would never order anything that this company manufactures or sells ever again. [YourAnswer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The complaint has been addressed to the wrong business entity.

Notwithstanding, without prejudice and without any admission of liability or wrongdoing, the customer has now been provided a refund in the amount of $99.00 and has been given at least two replacement products. As acknowledged by the customer in her original complaint, she purchased the product from Wal-mart, and not directly from the supplier. In order to resolve the matter, the supplier has acted accordingly. Please consider the matter closed and resolved.

Consumer

Response:

At this time, I have not been contacted by E. Mishan & Sons, Inc regarding complaint ID [redacted]. This company has never tried to contact me directly, even though I provided them with all my contact information. Their last response to you stated that they had sent me a refund check. At the time I had written my last response I had not received a check. The check arrived five days later. The company has never addressed their issues with quality control or their defective product and what they're doing to remedy the problems. If they haven't yet personally contacted me after all this time about the issues I've had, they probably never will. I cashed the refund check and purchased a similar item from another manufacturer, and haven't had a bit of trouble with it. I don't ever want to talk to this company again, and I certainly would NEVER purchase any of the products that they manufacture or sell.

Sincerely,

Review: I purchased a Big Boss oil-less fryer and the second time we used it, it quit working. When I try to contact them about this matter all I get is a machine. I sent an email and they replied that someone would contact me and they have not. A person would assume if a product has a two year warranty there would be source to use it.Desired Settlement: I would like to return this item but in the package it says Do Not Return To Store.

Business

Response:

Dear Sir/Madam:

Without admitting any liability, the business has shipped another product to the customer. Therefore, it is respectfully requested that the matter be considered resolved and that Revdex.com close its file.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: At the end of April I sent 2 indoor smokers manufactured by Emson to Emson in NYC to be repaired. They were purchased through Hammacher Shlemmecher and when I called to find out where to send them for repairs I was given the address in New York. I have an email from FedEx that states that they were delivered and signed for by a person named [redacted]. I have made repeated attempts to contact the company but I have received no answers. I have left numerous messages in both the mailbox for [redacted] and the general voicemail. It has now been four months and I am missing $600 in equipment and I cannot even get a phone call returned.Desired Settlement: I would very much like for Emson to replace or repair the smokers that I sent them and send them back to me.

Business

Response:

Dear [redacted]:

We are responding on behalf of E. Mishan & Sons, Inc. to the subject complaint.

Without admitting any wrongdoing, E. Mishan & Sons, Inc. has shipped two (2) new Emson smokers to the customer.

We were not able to respond to the complaint via the Revdex.com online complaint portal since the message for this complaint states “There is nothing for you to do on this complaint right now.”

However, we ask that Revdex.com update its file to indicate that the business has resolved the issue.

Please acknowledge safe receipt of this email.

Kind regards,

Notaro, Michalos & Zaccaria P.C.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I GOT AN EMSON SMOKER AS A CHRISTMAS GIFT. I REALLY LIKE IT, BUT I USED IT ABOUT FOUR TIMES AND IT QUIT WORKING. THE TIMER DISPLAY WENT OUT. I CALLED THE 800 NUMBER AND SPOKE TO CUSTOMER SERVICE REP [redacted], WHO TOLD ME THEY WERE EXPECTING A SHIPMENT IN AND THEY WOULD SEND ME A NEW ONE. THIS WAS LIKE 2 MONTHS AGO. I OFFERED TO SEND THE BROKEN ONE BACK BUT [redacted] ASSURED THAT WAS NOT NECESSARY. THAT WAS LIKE 2 MONTHS AGO. I CALLED SEVERAL TIMES AND LEFT MESSAGES ASKING WHERE MY SMOKER WAS. I CALLED TODAY AND [redacted] NOW SAYS THAT PRODUCT IS DISCONTINUED. SHE WAS RUDE, SHE LIED ABOUT REPLACING THE SMOKER, AND MY REQUEST WAS NOT ACTED UPON IN A TIMELY MANNER. I BELIEVE I HAVE BEEN MORE THAN PATIENT WAITING FOR A RESOLUTION TO THIS PROBLEM. I DON'T WANT MY MONEY BACK, I WANT A NEW SMOKER. I DON'T THINK THAT'S ASKING MUCH. [redacted] IS THE ONE WHO PROMISED A NEW SMOKER, NOT TO REPAIR THE FAULTY ONE.[redacted] HAS NOT BEEN NICE NOR HELPFUL AS A CUSTOMER SERVICE REP SHOULD BE.Desired Settlement: I WANT A NEW SMOKER AND I WOULD LIKE TO GET IT WITHIN THE NEXT TWO WEEKS, AS ANY REASONABLE PERSON WOULD.

Business

Response:

Dear Sir/Madam:The business has issued a refund to the customer. Please see the attached refund check.We ask that Revdex.com update its records to indicate that the matter has been satisfactorily resolved.Kind regards,?

Review: I ordered the Nu Brilliance Microdermabrasion kit for the 30 day trial. They tried to sell me many additional services and items when I placed the order by phone but I said no to all of them. I called to return the unit as I had not seen any change in my skin. They offered to extend my trial period by two weeks. I agreed to continue to use the unit but verified that no money would come out of my account until October **, 2013. They assured me that no money would come out of my account until that date. Yesterday $99.80 came out of my checking account. When I called to see what the charge was for I was told it was for refills. I told them I did not ask to be sent any refills. The customer service person told me that when I receive them, I would need to send them back using a Return Goods Authorization number and my account would be credited back the $99.80. As they had just shipped them out, I have to wait for them to arrive and then pay to ship them back myself. I won't get a refund until they have received and processed the order back in. I feel this is very wrong.Desired Settlement: I want to be refunded the $99.80 immediately. When the refills arrive I will ship them back. It is unfair that they think they can keep my money for something I didn't order for the next couple of weeks. I am also returning the unit. I do not want to keep something from a company that scams its customers.

Business

Response:

The subject complaint was addressed to the wrong entity. Wellquest International, Inc. (“the Business”) is the supplier of the Nu Brilliance product. Please remove this complaint from the file of E. Mishan & Sons, Inc.

Review: I ordered this item on 1/**/15 through the gotham steel website. as of today (12/**/15) it still has not shipped.Desired Settlement: delivery of order

Consumer

Response:

I have spoken with a customer service rep who has assured me that I will receive the item sometime in January. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased the big boss juicer late last year. It broke rather quickly, in November . I called and they said they would send me a new one, at which point I am then to return the broken one. This was a groupon purchase and groupon told me I had to deal directly with them. Months went by with no juicer. I called again and was then told to return the broken juicer first and then would receive the new one. I never got it. I called again. They said yes they had (i sent it by traceable means so as not to add to the problem.) They would send me the new one. Never happened. I called two weeks later, they said I needed to speak with [redacted] who is in charge. They also told me they no longer made the juicer but each person I spoke with gave me a different story. [redacted] ignored my email for a month but finally replied that it would be sent but refused to answer my questions about whether it was even made anymore since I was told by them at one point it was discontinued . She couldnt tell me when it would ship or a tracking number. She basically wrote me back in large caps with no punctuation. She is the [redacted] and clearly wanted me to go away. Its been 8 months with no juicer and outright lies and horrible customer service. I just want my juicer. Frankly, why does [redacted] have this job? I just want a refund or my juicer. They should not even be in businessDesired Settlement: I want my refund and to never deal with them again.

Business

Response:

A refund has been provided to this customer. Please close you file and consider the matter resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becau

because

I am still waiting for a full refund of $180.18. I was told that the check would be mailed out today by [redacted] and [redacted] Once I have received this check and it has been cleared by the bank I will respond to the Revdex.com immediately. To me, this matter is still very much UNresolved.

Thank you,

]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased four (4) IONIC MAXX Devices on 08-**-2013. None of them worked; and they were all returned on 09-**-2013 with a request for refund of my $69.54 Payment. In spite of that letter and a follow-up on November [redacted], 2013 I have received neither a refund or a reply. The Devices,when plugged in gave off a loud buzzing sound and a strong odor like melting insulation.Desired Settlement: This has been pending since 09-**-2013. Iant a full refund without further delay.

Business

Response:

Without prejudice, and any admission of liability, the business has provided a refund to the consumer. Please consider this matter resolved and close your file.

Review: I purchased a big boss oiless fryer back in February of this year. It started making noises only two months after it had been used so I called and requested a new one. I waited for a no the and called them back only for them to say they never put in an order to replace the first one. So again I went through the process of ordering a replacement. They didn't give me a tracking number and here it is three weeks later I am still waiting on something that should have been here four days ago.Desired Settlement: I want my replacement here if not I at least want my refund of the purchase price.

Business

Response:

Dear Sir/Madam:

A replacement product has been shipped to the customer. Please consider the matter resolved and close your file.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a Emson Smoker for$249.00 plus tax and the lid is damaged and the unit will not work at all controls dead the store we bought it from told us to contact the manufacture and we did we have called and emailed [redacted] Ramos Supervisor of Customer Service at [redacted] Toll [redacted].com for months all we want is a new smoker or our money back I have a 100% guarantee certificate that came in with our cooker .Thank You [redacted]Desired Settlement: new smoker or our money back

Business

Response:

Dear Sir/Madam:

Without conceding any liability or admission of any truth of the allegations, the business has shipped another unit of the product at issue to the customer.

It is requested that Revdex.com consider this matter resolved and close its file.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I am very happy to the way this company responded. Thank you for your fast action.

Sincerely,

Review: I ordered bamboo magic pillows that were falsely advertised on television an online. When I received the pillows they were stuffed with actual garbage including sharp objects that could poke my eyes out (pieces of wood, plastic, and industrial staples to be specific) ! The lady named Jasmine received all of my video evidence of the product I received and she assured me I'd receive a refund. I have been waiting over 5 months for the refund and now she proceeded to advise me that she will not issue the refund.Desired Settlement: I want a full refund an do not wish to do business with this company further.

Business

Response:

Without prejudice, and without any admission of the facts alleged in the complaint, the Business has provided a refund to the customer. Please update your records to indicate that the matter has been resolved and close your file upon receiving confirmation from the customer. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have NOT received a refund!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased an Emson five quart smoker/pressure cooker online on December *, 2012. The cooker came with a two year warranty. The cooker failed with an error code in the digital cooking timer window. The error was E2. At the time, the cooker was only 4 months old. I contacted the company by phone and was instructed to send it to :[redacted]. I sent it UPS and the package was signed for by "[redacted]" at 12:12 PM on 5/** 2013. On June [redacted] I contacted the co. via email because I had not heard anything about the cooker. On June [redacted], Supervisor of customer Service, responded and said to send her my name and address and she would make sure I was sent a replacement. As of the ** of June still no replacement so I sent a follow-up email asking when I would get my smoker. As of today July *, I still have no reply to the last email and no replacement smoker. In conclusion, the company has had my smoker since May **... Todays date is July *.Desired Settlement: I would like to have the smoker replaced.

Business

Response:

Dear Sir/Madam:

A replacement product has been shipped to the customer. Thus, we kindly ask that Revdex.com consider the matter as resolved and close its file.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,