E. Stanley Paving

We have reached out to the homeowner and resolved with a mutual agreement on compensationWe apologize for the inconvenience and for this issue going as unresolved until now

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.HVAC Installation still needs to pass county electrical and mechanical inspections (failed once already)Delta has not contacted me regarding these mandatory final inspectionsInstallation began 6/3/ Regards, [redacted]

Due to the [redacted] policies and fine print, this customer is not due a refund

Thank you for providing feedback on your installationThe issues since the installation have been resolvedWe have also addressed the concerns regarding the technicianWe value every customer's opinion and take the feedback provided to better our organization

Angle stops are always where the water is turned offUnfortunately, this customer had a bad angle stopWhen he went to turn it off, it started to leak, because it was previously brokenHe went to the main to turn that off but that was also brokenIf there is ever an issue with a main, the city owns itWe must notify the homeowner to contact the city as they are the only ones that are able to turn it offWe apologize for the inconvenience

We have been in communication with this customer and we went out last week and repaired the failed existing duct for the customer at no additional chargeWe hope the customer is satisfied at this time with the services provided Thank you,

Delta Mechanical, Inc will not be able to offer a full refund. We will be calling the customer to discuss a gift certificate to Home Depot in the amount of $25 for the inconvenience of rescheduling. The $99 installation fee has been the same installation fee since Home Depot started offering... installations. The price is set by Home Depot. We apologize if there was confusion on the pricing from a Home Depot employee.

Hello,Several voicemails and e-mails have been unreturned for this customerThis customer had Customer Care with [redacted] involved and our response to them to close the case were as follows: "This is a skilled trade and the price quoted for the venting was at an already extremely discounted price for the work that needed to be doneDelta does not charge by the hour, but by the jobWe are only able to give basic quotes over the phone for installations, in the end, the technician on site is the one that verifies what needs to be doneAll homes have their own unique venting and most homes venting is no longer under current day plumbing codeThese are unfortunately issues that we are unable to determine over the phoneWe are legally bound to pull permits on every single installation and we will not do an installation if we know that it will not pass codeThe customer is given the options and pricing on what needs to be done to pass inspectionOnly when the customer agrees, do we proceed with the installationAs the customer said, the job was a very well done job and the installer knew exactly what needed to be done to get it installed up to code.We will be offering the customer a gift certificate to [redacted] for the issues in scheduling and the delay in getting the unit installed.If the customer feels that the price was too high, he is more than welcome to submit a quote from a competitor for a price matchWe know the going rate for plumbers in [redacted] and can guarantee our price to be several hundreds of dollars less than any competitor

Our installation kits do not include an expansion tankThe expansion tank is an additional $charge that the customer was not charged forThe itemized bill has been sent to the store and customer for referenceThe customer is refusing to allow Delta to come out and install the expansion tank free of chargeThe customer has been explained by Home Depot and Delta that hiring someone else to make the corrections will void the labor warranty Delta Mechanical is trying to correct the failed inspection but at this point, the customer is not allowing us into the home to install an expansion tank at no charge to the customer

Delta Mechanical no longer offers HVAC servicesWe apologize for the inconvenienceStandard labor warranty is year and year parts depending on manufacturerThis unit was installed years ago and is no longer under labor warranty

Delta Mechanical no longer does HVAC and has filed for Chapter bankruptcyThe customer is not due a total refund of the HVAC cost because of the lack of warrantyShould he feel he is, he can submit a claim to the bankruptcy court, however, he will need to show proof that he has incurred cost
from a monetary value and this has not occurred due to just a Preventative Maintenance Plan

Delta Mechanical is not in control over the actions of a city inspectorWe do apologize for any inconvenience that this has causedThe inspector is requesting the customers chimney be lined for the safety of his home because the current chimney is in an unsafe conditionThis is not something that
Delta Mechanical was contracted to doUnfortunately, we are unable to offer this service for freeThe original quote was $for the chimney to be tile lined and we then offered the customer a discounted price because he had expressed that he was unable to afford thisWe offered a payment plan and/or a Home Depot card as an option to the customerHe became irate and began cursing at the customer service rep and then proceeded to hang up after screaming obscenities about the city inspectorThe offer does still stand that the work can be done at a discounted rateThis was a pre existing condition to the home that Delta Mechanical was unaware of and is not liable forThe city inspector is demanding this because the current chimney is unsafe for the customer's homeWe advise the customer pay to get the corrections done as soon as possible before the chimney further deteriorates and becomes a bigger life safety issue

We do not have a copy of the customers original contract, however, here is a copy of a blank oneAs we have since filed for Chapter bankrupcty and all of our documents are no longer available to usHowever, here is a copy of a blank one. Thank you,Suzy K***VP, Plumbing Operations

They have not produced this recording for me or *** *** to listen to They recieved the order from *** *** or they wouldn't have call us

This complaint can be divided into two issues1) What exactly is the $Installation Kit? Why is this being charged in addition to the $water heater installation fee? During the installation I observed no kit being usedI spoke with the Service Manager who explained that the $charge was actually a charge for the expansion tank which was not installed2) Delta has been very unprofessional in their handling of this situationThe company does not return phone calls or emails which has led to getting 3rd parties involved in this dispute

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,

Consumer notified Revdex.com, the business did not show up to do the work as promised

We have tried contacting the customerWe are requesting that the customer contact their home owners insurance for correct investigationWe do honor all of our warranty workDelta policy is to charge a $assessment feeIf it is found to be the fault of labor, the $is refundedThe work is
then corrected at no charge to the customer

Upon speaking with Delta Mechanical, we explained that we did not want a refund. We only wanted the service that we paid for which is a tune up. Their service worker explained to us that their company would schedule an appointment to come out and do the tune up and this service never happened. Once again we do not wish for a refund only the tune up that we paid for in advance. The manager said they could no longer help us because we are no longer in their service area anyway

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business responded that they would refund my money I did agree to this to resolve the complaint It has been over weeks and I do not have my refund
Regards,
*** ***