E. Stanley Paving

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They sent pictures of after it was fixedI need pictures of before it was fixed and the mold to show the roofers the damage it causedI know they have those as they originally showed them to meI sent a response to their email with the pictures on Tuesday I also left a phone message today with Joe asking for the correct picturesSo far I have not heard anything from them
Regards,
*** ***

I agree with the complaint, I just haven't got there to take care of it Hopefully, the next couple of days

*** *** only sends Delta the customer informationName address and phone numberWhen speaking to this customer we were not able to get very many words in edgewiseThe customer kept stating he does not care what we were saying and regardless of our proof, he was the customer and he is right no matter whatAgain, we have a signed contract and a legally binding phone sale

The preventative maintenance programs are at a prorated amount, if a refund is provided or requestedDelta Mechanical has filed for Chapter Bankrupcty making this a pre petition obligationShould the customer feel he is owed more than his contract states and allows, they can file a claim with
the bankruptcy court

We have made contact with the customer and apologized for the delay on sending the picturesOur technician was issued a new tablet and the pictures taken were on his previous tabletWe have recovered the pictures and have forwarded to the customer.Thank you,

When I called the first time I asked if you took this card the rep said yes I explained I had a Home Depot card as well but did not have enough on it to cover that is why I would be using the other cardSo after all the problems after that you gave a 20%discount when it was time to pay you guys changed your mind and said you could not take that payment typeI would not went though you guys in the beginning if you did not take itNow you put me in a financial situation because you liedDo you guys just tell tell your clients you take that type of payment and after things our done tell them you don't I called to talk with the owners tony or Susie and the manager would never transfer me.I stated I would pay dollars do to the financial place you guys put meThis is so unfortunate I've called yesterday 11/left another message for the manager to call so I can make a payment and she still has not calledWere is your understanding to were you left things with me

We apologize for the inconvenienceThe card has since been refunded in full

Response taken over the phone: I have inspected the job and don't see anything wrong with the seal job I have offered him a full refund That offer still stands

We will not be refunding the entire purchase amount. There are no issues with the product and or installation. We will reach out to the customer to schedule a routine PMP.

Consumer response taken by phone:  The business contacted me, refunded what was due, apologized and agreed to come back next Spring to finish the job.

We have addressed the installation items and our team is working to make sure the customer is satisfied. We apologize for an inconveniences that the customer incurred during the installation. Thank you,

This matter has been turned in to [redacted] Customer Care. We have offered to repair all the damage but the customer has still not allowed us to come out and do this. Should the customer want the corrections done, she will need to call [redacted] Customer Care to discuss.

We have been in touch with the customer and the final inspection is set for July 16th and all should be resolved concerning the Heating and Cooling installation.Thank you,

We have had the opportunity to discuss the concerns and have offered an extended maintenance contract to compensate for the delay in the permit package arriving. We also show the project has passed inspection and have not been able to establish what items the inspector did not like especially being...

that it had passed all inspection codes. We will follow up with municipality to address as well.Thank you,

We have been in communication with this customer and we went out last week and repaired the failed existing duct for the customer at no additional charge. We hope the customer is satisfied at this time with the services provided.
 
Thank you,

We would be more than happy to service this customer but unfortunately we are no longer servicing this market. If we had technicians available we would have most certainly set up a tune up for them We regrettably cannot assist at this time.
 
Thank you,

The consumer called to say the refund was dropped of today.

The customer agreed to the 6 year and did not mention the 12 year in the entire recorded sales call. Not only was the 12 year not mentioned in the sales call, the 6 year was accepted and mentioned multiple times to the customer. We apologize for the inconvenience. Ultimately, we have a recorded...

phone call agreeing to a 6 year warranty unit and a signed contract with the same. Delta and [redacted] offered a gift card, in good faith, to resolve the matter but the customer refused. We recommend the customer accept the gift cards or pay the $189 plus the difference in the tank to have a 12 year unit installed.

Unfortunately, the Home Depot does not accept the method of payment. The customer may request a higher limit to cover the additional cost or provide different forms of payment. We can split the bill on several cards.

After installation the customer called in stating that the hot water heater was not producing hot water fast enough. The claim was around 5minutes. We sent out a tech who verified that the customers water took only 1 minute to get to the furthest fixture. This is normal in a home this...

size and for the already existing water in the lines to drain out and be replaced with the hot water that the tank is replacing. Navien confirmed this.The customer stated she did not want to take any time off work so we scheduled our field supervisor and two techs (all who were supposed to be off in observance of Labor Day) to accommodate this request. We had gone out there fully prepared and ready to take care of the grease stains (plumbers putty) and fix the baseboard that had to be removed due to the t&P requirement of having to be no more than 6" above the ground. The customer refused to let our technician do any corrections. We offered to install valves at the top of the unit, which are not necessary because there are already 2 code compliant ball valves at the bottom of the unit. We also offered to have the inspection done the same day, that way the city official could speak to the customer and try to ease her concerns, as well as have the inspection done. This was to avoid the customer taking any further time off work. The customer refused to allow this to happen. Delta Mechanical has been more than accommodating to this customers requests and already tried to fix them, but the customer refused. At this point, there is no justification in refunding an entire $5000 dollar job for damage that would amount in a total of $50 to correct. Should the customer feel the unit was not marketed properly, we suggest her efforts be put in place to go after Navien directly.