E-Z Beep

Hello I'm sorry to hear thisI did e-mail you personally as well I do need more information in order to get this addressed correctly Which location did this occur at? What date and time did this occur?

We are very sorry to hear of this incident The claim was forwarded to Circle K and Holly has made several attempts to contact *** [redacted] has returned calls and left voice messages as well Holly has forwarded the claim to Travelers Insurance and they have made several attempts to contact ***, they have left voice messages and have sent a letter by US mail with no response back We recommend [redacted] contact Travelers Insurance at ###-###-#### or e-mail at [redacted] @travelers.com and please reference the claim # [redacted] .We hope that you are feeling better soon

Initial Business Response / [redacted] (1000, 14, 2015/11/19) */ Left voice message for customer today at 8:27AM to get more information to look up transaction Initial Consumer Rebuttal / [redacted] (2000, 16, 2015/11/24) */ consumer called and stated the company has resolved the issue

Holly from Circle K has spoken with the customer is waiting for an estimate from the customer

Initial Business Response / [redacted] (1000, 7, 2015/12/09) */ Sorry for the inconvenienceThere is no "law" that requires merchants to process chip card transaction at this timeThis is why the cards still have a strip on the backHoliday is working with its vendors to enable the chip process Unfortunately this will not be completely in place until Holiday is very concerned with security and is working with all involved to ensure this transition occurs in a timely and secure manner Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) There may not be a "law" that enforces this, however,it was addressed by Visa and MasterCard that the liability shift involving this was to occur on October 1st, Furthermore, should there be any theft or fraud, the responsibility would fall on the party who is the least EMV ready, i.eyour businessShould my card information be compromised because you failed to take this seriously and be ready at the time intended by Visa and MasterCard intended, it's MY MONEY that gets compromised initially which could leave me in dire straits until your company decided to reimburse me for the issues caused from your lack of keeping me and your own company secure from potential threats with credit card theft/fraud What I'm wondering is if you pay attention to the market at allTarget, a large MN company like yours', was hit with a large security breach in that led not only to a major issue with customers, but also a $67M fine from Visa! Go look for yourself at http://www.usatoday.com/story/money/2015/08/18/target-settles-visa-over-data-bre...⇄ In addition, the full repercussions could be a result of $1.1B in fines overallSee http://www.cnbc.com/2014/01/30/target-could-face-11b-in-fines-analyst.html Not only would you expose your business to the same things by not following the recommendations by Visa and MasterCard, you also leave yourself open for many potential class action lawsuits from disgruntled customers for not taking the steps to provide your customers the security of taking cards in the most secure method available As far as your proposal goes, Visa and MasterCard only are allowing the extension of this to the fuel pumps, NOT the card readers you have within the store The initial warning of this transition was announced by Visa back in giving your company plenty of time to take the necessary steps to move into the new, more secure methods of taking credit card transactions by the October 1st, deadline The fact that you continue to dismiss how important this is, shows me that you do not care for the well being of your customers and their financial accounts that the cards are connected to, nor those customers' well being for data security The attached file shows more details, as provided by MasterCard on their website

I spoke with the customer and she states that the car started shaking and making a noise as if it was going kill It is a Mazda 2, silver in color She states that she spoke with her father and he is the one that told her that "Holiday puts water in our fuel" This is an incorrect statement She stated that he had an issue 4-years ago, he no longer drives Customer continued to drive vehicle to work and it never killed on her I asked her to take the vehicle in and that we would be speaking with the shop Customer will call with the shop information in the morning for us to speak to.We have an extensive monitoring system in our tanks and zero water is showing up on these readings We have not had any other complaints The tank was physically staked and zero water is showing on this either We will need to wait for a mechanic to find out the issue with the vehicle

Initial Business Response / [redacted] (1000, 8, 2015/10/27) */ I'm sorry to hear of this issueSpoke with the DNR, it is the [redacted] s responsibility to know what license, what color area, timing and what weapon they are usingIt is not the agents responsibility to advise hunters, it is the hunters choice as to which area and what type of license they are purchasingIf the license would have been brought back within hours, the DNR would have voided the license and issued new onesSince they were brought back days later, the DNR would not and will not void the license or issue a refundThe license does state "non-refundable"If the DNR will not issue a refund and void the license, Holiday will not be able to issue a refund Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/11/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did communicate EXACTLY what license I neededI communicated it timesBecause she was not properly trained to understand the machine or how to issue the license, or even what license I was telling her about, she gave me the wrong oneInstead of issuing me what I asked for, She issued me a completely useless licenseShe issued me management license for a zone that does not allow management huntingZone is not a management zone, so how is it even possible to issue a management license for that zone? Sure is convenient for Holiday to continue line their pockets while their employees make careless mistakes at the expense of othersI will do everything in my power to make sure this business loses their license machineWhat a joke! Final Business Response / [redacted] (4000, 12, 2015/11/12) */ Responded to customer privately to settleThe store tried contacting the DNR to see what could be done as did the Corporate OfficeDNR refused to issue refund since it was over hoursThe customer waited week to return with the licenseThis is a DNR decision not to issue a refundThey cannot void the licenseCustomer received the same license as in past years per DNR

Holiday was made aware of a possible fuel issue at one of our Grand Forks locations on 1/16/via a Facebook post and an e-mail to Customer ServiceCustomer was contacted via phoneFuel reports were pulled and found no contaminates in the fuel Spoke with the store and there have not received any other complaints We ran our electronic hourly/daily testing and found zero contaminates We do have a copy of the receipt which shows customer put gallons of Premium on 1/9/in a Jeep Renegade, which has a gallon gas tank The receipt from the shop does indicated “contaminated fuel, possible diesel” We do appreciate that the customer only uses Holiday fuel, but since the vehicle was just purchased prior to this time, Holiday cannot say what was in the tank previously At this time Holiday does not feel it necessary to test the sample from the customer due to all of our tests came back clearHoliday is not responsible for the repairs

Please disregard this complaint issue was taken care of

Holiday is testing the sample from the customer against a sample from our store location tank Findings will be forwarded to customer Holiday does want to stress that there were no other complaints and we did sell over gallons of Premium on the date the customer is claiming to of had an issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisactury to me The railing did the damage to my tire How do they know with out even looking at the tire? Something sharp in the railings ripped my tire I understand if they did a complete exam of the rails at that time and the tire, and with that info they concluded that they will not coverThey haven't seen the tire Something ripped my tire while in the car wash And they should at least look at the whole situation not just their side this so unfair and unethical

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 5, 2015/11/19) */
Tried contacting customerLeft a couple of voice messages, customer did return call, tried calling back and again received voice mail, left another message on 11/13/and have not heard back from customer

Holiday did a thorough review of the claim for Mr***. Holiday has concluded that the car wash did not malfunction or come in contact with Mr***'s vehicle to cause the light to be removed. Holiday is not responsible for the repair

Holiday is in response to Mr*** **'s e-mail that was sent on 11/17/at 5:52PM. We do apologize, our office hours are Monday-Friday 8:00AM-4:30PM. Mr**'s issues has been addressed this morning right away. The Unlimited Department did leave Mr** a voice message at 9:31AM
this morning. We understand that the wash has been down due to mechanical issues. Holiday will shut a wash down if there is a possibility that it could cause damage to a vehicle or not clean the vehicle, which was occurring in this case. When a customer purchases the Unlimited Wash Pass, the customer may use any of our 190+ locations. After review of Mr**'s account, he has washed at one of our other locations out of his washes since 11/11/16. Holiday certainly understands the frustration when the most convenient wash is down. Maintenance is there right now working on the issue. We have asked Mr** to call the Unlimited Department back to discuss this issue and what we can do to resolve this for him

Customer did pull into the wash, she did not hit either tire on the rail. The rail is covered with a covering so that it does not do any damage, which is in good condition, the track was clear of any material that would have caused a tire to go flat. The attendant did start sparing with
the pre-soak on the top of the vehicle, he did got to the back and he stopped and listened as the tire was deflating. The attendant did inform the customer of this. Holiday is not responsible for the damage. It was not caused by our equipment. Holiday is not saying that it did not happen in the wash, which it did, we are saying that it was not caused by the wash, or any malfunction of our equipment in any way. Holiday is not responsible for the flat tire or any repair or replacement of the tire

Business will be responding directly to the consumer todayFriday, March

I am very sorry. Our Credit Department did research this and they found that one $was accidentally put through as a debit. So, instead of being overcharged by one $30.12, Mr*** was overcharged by two of them. When this was discovered the Credit Deptput through two
credits for $30.12. Unfortunately, the system that this process through interpreted the two credits as one legit credit and one duplicate, so it didn't process the duplicate. The second credit was process on 10/13/which Mr*** should see back in his account within business days. We do apologize for this inconvenience

This location is a Franchise Location and they do take care of all their own claims. We did follow up with this location and the vendor that was repairing the lot did replace two tires for Mr***. Customer has been into the store location since the incident and he seems to be very
happy that this was taken care of for him

I left a message with a woman on 3/4/at 9:18AM. I have not received a call back. I have sent her out a letter and coupons apologizing for the issue