E-Z Beep

We are very sorry to hear of your issue. Please contact us at 952-832-to discuss further.Thank you

consumer has stated that no one has reached out to her directly and is still waiting on someone to address her concerns

I am rejecting this response because: YOUR RESPONSE IS CONTEMPTIBLE.   How hard is it for Holiday StationStore to review its video recording at their TINY store in the Mall of America for the time frame of 07:35 AM through 8:00 AM.  I wrongly thought that Holiday StationStore involvement in this whole scene was after the fact but in retrospect,  this was nothing more than kabuki theater between the store manager and the MOA officer.  I gave you a very detailed description of myself, the time period and my where about in the store during my visit.  This happened in the early morning hours when Mall of American had very few visitor, with there  also being very few visitors in the Holiday StationStore.  DID YOU ACTUALLY WATCH THE STORE RECORDING FOR THE BARELY 25 MINUTES TIME FRAME AND YET MAKE THIS COMMENT OR DID CHOOSE NOT TO WATCH THE STORE RECORDING AND YET MAKE THIS COMMENT.  I would not surprise if the very employee that sigh continuously while I made the complaint is the same person responding here.  It is not illegal or inconvenient  for MOA Holiday StationStore to review it own surveillance recording.

Initial Business Response /* (1000, 8, 2015/10/27) */
I'm sorry to hear of this issue. Spoke with the DNR, it is the [redacted]s responsibility to know what license, what color area, timing and what weapon they are using. It is not the agents responsibility to advise hunters, it is the hunters choice...

as to which area and what type of license they are purchasing. If the license would have been brought back within 24 hours, the DNR would have voided the license and issued new ones. Since they were brought back 7 days later, the DNR would not and will not void the license or issue a refund. The license does state "non-refundable". If the DNR will not issue a refund and void the license, Holiday will not be able to issue a refund.
Initial Consumer Rebuttal /* (3000, 10, 2015/11/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did communicate EXACTLY what license I needed. I communicated it 6 times. Because she was not properly trained to understand the machine or how to issue the license, or even what license I was telling her about, she gave me the wrong one. Instead of issuing me what I asked for, She issued me a completely useless license. She issued me management license for a zone that does not allow management hunting. Zone 127 is not a management zone, so how is it even possible to issue a management license for that zone? Sure is convenient for Holiday to continue line their pockets while their employees make careless mistakes at the expense of others. I will do everything in my power to make sure this business loses their license machine. What a joke!
Final Business Response /* (4000, 12, 2015/11/12) */
Responded to customer privately to settle. The store tried contacting the DNR to see what could be done as did the Corporate Office. DNR refused to issue refund since it was over 24 hours. The customer waited 1 week to return with the license. This is a DNR decision not to issue a refund. They cannot void the license. Customer received the same license as in past years per DNR.

I am rejecting this response...

because:I was being threatened with arrest, jail time and tens of thousands of dollars in fines. So no, I did not check the back of the card. And because there is a secondary step to activate said cards, a verbal communication, especially for a large sum, should be disclosed. Furthermore, if the company had been diligent on getting back to me in a timely manner I would not be so dissatisfied with the company. However, it took nearly a full week of constant outreach on my end to get this answer. Poor communication all around.

Initial Business Response /* (1000, 5, 2016/01/25) */
This claim was denied due to the customer backed into a pole that is there to protect our equipment from being hit. Customer backed up her own vehicle without a Holiday employee directing her. Drivers should be in control of their own...

vehicles. Holiday is not responsible for any damages due to the customer turning too soon and hitting our pole.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 7, 2015/12/09) */
Sorry for the inconvenience. There is no "law" that requires merchants to process chip card transaction at this time. This is why the cards still have a strip on the back. Holiday is working with its vendors to enable the chip process. ...

Unfortunately this will not be completely in place until 2017. Holiday is very concerned with security and is working with all involved to ensure this transition occurs in a timely and secure manner.
Initial Consumer Rebuttal /* (3000, 9, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There may not be a "law" that enforces this, however,it was addressed by Visa and MasterCard that the liability shift involving this was to occur on October 1st, 2015. Furthermore, should there be any theft or fraud, the responsibility would fall on the party who is the least EMV ready, i.e. your business. Should my card information be compromised because you failed to take this seriously and be ready at the time intended by Visa and MasterCard intended, it's MY MONEY that gets compromised initially which could leave me in dire straits until your company decided to reimburse me for the issues caused from your lack of keeping me and your own company secure from potential threats with credit card theft/fraud.
What I'm wondering is if you pay attention to the market at all. Target, a large MN company like yours', was hit with a large security breach in 2013 that led not only to a major issue with customers, but also a $67M fine from Visa! Go look for yourself at http://www.usatoday.com/story/money/2015/08/18/target-settles-visa-over-data-bre...⇄ /> In addition, the full repercussions could be a result of $1.1B in fines overall. See http://www.cnbc.com/2014/01/30/target-could-face-11b-in-fines-analyst.html
Not only would you expose your business to the same things by not following the recommendations by Visa and MasterCard, you also leave yourself open for many potential class action lawsuits from disgruntled customers for not taking the steps to provide your customers the security of taking cards in the most secure method available.
As far as your 2017 proposal goes, Visa and MasterCard only are allowing the extension of this to the fuel pumps, NOT the card readers you have within the store.
The initial warning of this transition was announced by Visa back in 2013 giving your company plenty of time to take the necessary steps to move into the new, more secure methods of taking credit card transactions by the October 1st, 2015 deadline.
The fact that you continue to dismiss how important this is, shows me that you do not care for the well being of your customers and their financial accounts that the cards are connected to, nor those customers' well being for data security.
The attached file shows more details, as provided by MasterCard on their website.

Hello.  I'm sorry to hear this. I did e-mail you personally as well.  I do need more information in order to get this addressed correctly.  Which location did this occur at?  What date and time did this occur?

I'm sorry to hear of this trouble.  Unfortunately, Holiday does not let anyone view or have video unless ordered by the Police Department or any other law enforcement (courts, etc.).  Sounds like Holiday did not press charges,  am I correct?  Sounds like the Rolaids were paid for...

and we thank you for your honesty.  If a police report was filed, they certainly can request a copy of the video.  I would recommend that you do file a police report if one has not been filed.   Unfortunately, this sounds like an issue with the MOA Security and not Holiday.  It may have happened in our store, but Holiday does not employ the MOA Security Officers.

We are very sorry to hear of this incident.  The claim was forwarded to Circle K  and Holly has made several attempts to contact [redacted].  [redacted] has returned calls and left voice messages as well.  Holly has forwarded the claim to Travelers Insurance and they have made several...

attempts to contact [redacted], they have left voice messages and have sent a letter by US mail with no response back.  We recommend [redacted] contact Travelers Insurance at ###-###-#### or e-mail at [redacted]@travelers.com and please reference the claim #[redacted].We hope that you are feeling better soon.

I am rejecting this response because:
"Fuel reports were pulled and found no contaminates in the fuel.  Spoke with the store and there have not received any other complaints.  We ran our electronic hourly/daily testing and found zero contaminates."-This was done over a week after the issue happened. So there is no way for them to prove they tested the actual gas that was in my car. Are you saying that it is not possible a person who lives in ND and never allows their car to get very empty for fear of freezing may not have purchased a few gallons of contaminated gas to fill their tank, but had enough good gas to not notice any issues. My car did almost exactly this, it made it home but then driven again a few days later was no longer able to start. "We do have a copy of the receipt which shows customer put 7.38 gallons of Premium on 1/9/17 in a 2015 Jeep Renegade, which has a 13.5 gallon gas tank.  The receipt from the shop does indicated “contaminated fuel, possible diesel”." There is no way diesel could have been in my car other than to come from your pump, which you just stated we used and paid for the premium gas. I will discuss further down how this can be true.  "but since the vehicle was just purchased prior to this time, Holiday cannot say what was in the tank previously." - This statement is completely invalid and irrelevant. The person responding should get their facts straight as I am, and have been, the ONLY owner of this vehicle. It was purchased brand new. We did also tell them, more than once that the only gas in the car was from this station. Even when we take trips we always search out Holiday stations to fill our tanks as this is supposedly a "top tier" gas station.  My car had an issue the week prior (due to condensation and idle times in the below freezing weather conditions my exhaust had frozen).  My car was at the Jeep dealership here in town being thawed out and repaired and had a full inspection (no gas issue noted) We picked my car up that Monday and immediately drove to this gas location.  I wanted to fill my tank as it was slightly under half empty (as noted) and I was worried with the cold temperatures my gas lines may freeze or have further issues due to the cold. My car was then driven less than a few miles to my home and garaged. I do not use gas very fast as I work and live in the same complex and frequently walk to work. If you notice I have attached further proof that we buy gas from your location and you will see multiple purchases previous to this date, further indication that the gas came from your location no matter what date you want to look at. I cannot pin point the date that the gas already in the tank was previously put into my car as it was at the dealership for a few days, but I can GUARANTEE it was from your location. How do you then explain no gas issue noted Monday at the dealership, proof we filled that very day at your location, and by Thursday a car that won't start due to bad or contaminated gas?You are more than welcome to call the Jeep dealership here in town (We worked with Matt on both occasions my car was in) to discuss the previous condition of my car hours before gas from your location was put into the car. If you notice on the invoices we DO NOT fill up anywhere other than Holiday and a majority of the time it is ONLY your location. If you have further questions or need further documentation do not hesitate to ask.

Holiday is testing the sample from the customer against a sample from our store location tank.  Findings will be forwarded to customer.  Holiday does want to stress that there were no other complaints and we did sell over 200 gallons of Premium on the date the customer is claiming to of had an issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I wrote to Holiday...

Stationstores via a certified letter on May 16, 2016. My letter was a final demand prior to initiating a lawsuit. My letter contained a full factual narrative of what had happened, a copy of that lawsuit I intended to file should Holiday ignore the demand, as well as my complaints to the Revdex.com, the Minnesota Department of Commerce, and a detailed listing of my expenses substantiated by receipts from VW. Holiday Stationstores, Inc., replied to me on the 28th of May with a letter. The company issued me a check for the full amount of my damages. In addition, there was a letter apologizing for the bad fuel and included a $75 gift card as well as some Holiday store coupons for any inconvenience I experienced. In light of Holiday satisfying my claim of damages, and offering to compensate me for my time and effort, I consider the matter resolved.

Initial Business Response /* (1000, 5, 2015/05/15) */
Holiday immediately went out and staked the tank, found no water. We looked at our electronic reports, found no water. We took a sample of the fuel from the tank, no separation and no water found. [redacted] went out to take another...

sample from the bottom of the tank, again, no water or separation of the fuel. Customer did not receive water in the fuel from this location.

Holiday is very sorry to hear of this issue.  We are sorry, no refund is owed at this time.  On the back of each of the cards in the Terms and Condi5tions it does state no refunds or exchanges, please see attached. Again, we are very sorry for this issue.

Initial Business Response /* (1000, 5, 2015/11/20) */
Spoke with the Manager and the District Manager regarding this issue. The customer came in and asked for the money order. The associate working at the time gave the customer the money order and his $200.00 cash back to him. The store canceled...

the money order due to the store did not get paid for this money order. This was captured at the time on video and was very clear that this was the case. Drawers were re-counted and they were not off. This video was 7 months ago, and it is no longer available in the system to view. The customer did receive the cash back. No refund is owed.

Initial Business Response /* (1000, 14, 2015/11/19) */
Left voice message for customer today at 8:27AM to get more information to look up transaction.
Initial Consumer Rebuttal /* (2000, 16, 2015/11/24) */
consumer called and stated the company has resolved the issue.

I am rejecting this response because:
Everything in their statement is false. They refuse to let me see the photos that were taken immediately after, or the video showing it happened. The car dealership did NOT say it was damaged prior to my visit to the car wash.The light is NOT attached to the door and has NOTHING to do with opening and shutting the tail gate.  Its just a case of big business  trying to Not to own up to their malfunctioning car wash.  I am telling the truth but they refuse to use evidence that will show I'm right.

Please disregard this complaint issue was taken care of.