E-Z Beep

Holly from Circle K has spoken with the customer is waiting for an estimate from the customer.

I spoke with the customer and she states that the car started shaking and making a noise as if it was going kill.  It is a 2014 Mazda 2, silver in color.  She states that she spoke with her father and he is the one that told her that "Holiday puts water in our fuel".  This is an...

incorrect statement.  She stated that he had an issue 4-5 years ago, he no longer drives.  Customer continued to drive vehicle to work and it never killed on her.  I asked her to take the vehicle in and that we would be speaking with the shop .  Customer will call with the shop information in the morning for us to speak to.We have an extensive monitoring system in our tanks and zero water is showing up on these readings.  We have not had any other complaints.  The tank was physically staked and zero water is showing on this either.  We will need to wait for a mechanic to find out the issue with the vehicle.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisactury to me.  The railing did the damage to my tire.  How do they know with out even looking at the tire? Something sharp in the railings ripped my tire.  I understand if they did a complete exam of the rails at that time and the tire, and with that info they concluded that they will not cover. They haven't seen the tire.  Something ripped my tire while in the car wash.  And they should at least look at the whole situation not just their side.  this so unfair and unethical.

Holiday was made aware of a possible fuel issue at one of our Grand Forks locations on 1/16/17 via a Facebook post and an e-mail to Customer Service. Customer was contacted via phone. Fuel reports were pulled and found no contaminates in the fuel.  Spoke with the store and there have not...

received any other complaints.  We ran our electronic hourly/daily testing and found zero contaminates.  We do have a copy of the receipt which shows customer put 7.38 gallons of Premium on 1/9/17 in a 2015 Jeep Renegade, which has a 13.5 gallon gas tank.  The receipt from the shop does indicated “contaminated fuel, possible diesel”.  We do appreciate that the customer only uses Holiday fuel, but since the vehicle was just purchased prior to this time, Holiday cannot say what was in the tank previously.  At this time Holiday does not feel it necessary to test the sample from the customer due to all of our tests came back clear. Holiday is not responsible for the repairs.

The claim was denied due to this is a touch free wash.  Nothing ever touched the vehicle to cause the tail light to come out.  The repair shop was contactrf and they felt that this light was already damaged prior to entering the car wash.  They also mentioned that this type of light...

can come loose from being opened and closed all the time.  The car wash did not malfunction to cause this damage.  Holiday is not responsible for the repairs.

Hello Taylor. I have left Emily a voice message explaining that she did receive the refund back and it was captured on video of her receiving the refund.  I have not heard back from her.   On 7/1/16 at 6:06 Emily came in and purchased...

the Netspend card.  I have attached a picture of her purchasing and leaving the building.  On 7/2/16 the same person (Emily) arrives at the same stationstore at 12:53PM.  Stops as she enters the door, speaks to the associate and he does turn to get the refund and I have attached a copy of her receiving that refund.  Again, I have also included her face as she is leaving the building on 7/2/16.   I have the whole video of both days if needed.   Thank you! Kelly [redacted] Customer Service