Eagle Eye Construction

Our internal Quality Assurance Lab is currently in possession of this item for reviewMr [redacted] is welcome to follow up with QA for a status update at ###-###-####

Called Ms [redacted] on daytime number listed but had to leave a vm Will update once I have had a conversation with customerThank you

Complaint: [redacted] I am rejecting this response because:I still have not heard from anyone, except to tell me that I had a refill ready that I did not order Regards, [redacted] ***

Store Leaders and I are working together to come to a resolution that would be a win, win for us all.We will be in contact with [redacted] ASAP to discuss desired resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Response: I believe I got the message as I have a voicemail but I will not be able to access it until the 1st of the month as that will be the day that I have minutes on my phoneSo I will respond promptly at that time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, so far at this timeThe currently has not been resolved, the message from Company only it working the issue to dateI still await a completed response Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I still have not received a call or email from H-E-B.I have checked my spam as well.Please respond with the direct extension and number to call here since it seems other methods of contact is not workingI believe that if this is to be published by Revdex.com, the direct extension and numbers will be redacted Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Currently working with the store on this, will be in touch with customer soon

We’ve attempted to contact Mr [redacted] but had to leave vm It seems there has been a misunderstandingOur digital coupon program is only available to use in stores not with online purchases.We have asked Mr [redacted] to contact us at his convenience at which time we will educate him on the program and see what else we might be able to do for him at this time

As you can see, the concerns were shared with our Quality Assurance department for review and follow-up We are awaiting any added notes from that department

I'm currently working with our Risk Solutions Department to gather additional details on this situation and will follow up with customer ASAP

So sorry for the delay in responding Rachel, looks like we logged a case for this customer on 9/when he called our call center He also send an email to us on 9/22, which on 9/we show the store responded on how they had resolved.A Netflix card was sent to him via Certified Mail on 9/27/along with a letter from the Leader at that store.Please let me know if we can further assist with this case.Thank you, [redacted] ***

Will be contacting customer to gather additional information so that we can address w/appropriate partners and store leaders as well as to discuss desired resolution

My apologies to Mr [redacted] that a follow up hasn't occurred as this should not be the caseI will personally be in contact soon to discuss a resolution

We are reaching out to Mr [redacted] regarding his experience at one of our H-E-B storesTo discuss satisfactory resolution

We will contact Ms [redacted] today and resolve this to customers satisfaction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We are working with our QA dept to research this concernWe will be reaching out to Ms [redacted] once research has been finalizedThank you for your patience

Atmos Energy's legal department should've contacted customer by now All payments and fees incurred due to this error have been corrected and the customers account credited as it should've originally been