Eagle Eye Construction

Complaint: [redacted]
I am rejecting this response because:
I still have not received a call or email from H-E-B.I have checked my spam as well.Please respond with the direct extension and number to call here since it seems other methods of contact is not workingI believe that if this is to be published by Revdex.com, the direct extension and numbers will be redacted. 
Regards,
[redacted]

We are reaching out to Mr. [redacted] regarding his experience at one of our H-E-B stores. To discuss satisfactory resolution.

I spoke with our Gen. Mgr. of  this particular Central Market and he remembers specifically talking to Ms. [redacted] and offering a resolution which Ms. [redacted] agreed to ( dinner on us value of $50 ).  Ms. [redacted] was to return to his store on a Saturday as she had mentioned living in Katy...

and only coming in to shop on Saturdays.  Our Gen Mgr. hasn’t heard from her since, hence the reason for the lack of resolution.Our CM General Manager did not agree to $100 nor will we here in Customer Relations.

Called Ms. [redacted] on daytime number listed but had to leave a vm.  Will update once I have had a conversation with customer. Thank you

My apologies to Mr. [redacted] that a follow up hasn't occurred as this should not be the case. I will personally be in contact soon to discuss a resolution.

We have researched the buy Dreft receive Pamper wipes free promotion and will be reaching out to Mr. [redacted] ASAP, at which time I will be offering our apologies as well as discussing satisfactory resolution to Mr. [redacted]'s.

I’ve reached out to Ms. [redacted] and have left her a vm with my contact info.  I’d be happy to discuss her desired settlement statement as I have a few questions of my ownas to her interaction with what sounds to be one of my Customer Relations Representatives.I want nothing more than to...

make this right for her.Thank you,[redacted]

I'm currently working with our Risk Solutions Department to gather additional details on this situation and will follow up with customer ASAP.

Working w/HEB corporate GC team.  We will work to resolve this for Mr. [redacted] as requested in his desired resolution statement.

Store Leaders and I are working together to come to a resolution that would be a win, win for us all.We will be in contact with [redacted] ASAP to discuss desired resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Currently researching pricing issue in which customer describes. Once I gather correct price info and additional details I will contact customer to discus resolution.

In regards to Ms. [redacted], she contacted us on 7/13 regarding this very issue.  Below, you can see a report was made and she was contacted on 7/31 with a resolution.  She was offered a gift card and she was happy with that.

Our internal Quality Assurance Lab is currently in possession of this item for review. Mr. [redacted] is welcome to follow up with QA for a status update at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I did try to return her call but was unable to reach her.  However, I very much appreciate her trying to reach out to me regarding this issue.  The Customer Service Representative that I talked to 'at corporate' was indeed the one who told me she would be calling me back to let me know what the store said.  I called her twice that day and both times she stated she would call me back before she left work that day because we were bumping up against a three or four day holiday.  She never did.  I found that to be curious and unprofessional.  However, that being said the actual HEB Store's Manager [redacted], where the original incident occurred was very, very kind and did a wonderful job of both stating they were sorry for the poor service I received as well as let me know what they were doing in the future to prevent this from happening again.I have no further issues with this complaint and thank you very much for your concern and response to my complaint.
Regards,
[redacted]

As you can see, the concerns were shared with our Quality Assurance department for review and follow-up.  We are awaiting any added notes from that department.

I will work with store leaders and cashier and see to it that we use this as a training and coaching opportunity for this partner. I will also contact [redacted] to discuss resolution as stated in desired resolution statement.

Atmos Energy's legal department should've contacted customer by now.  All payments and fees incurred due to this error have been corrected and the customers account credited as it should've originally been.

Will be contacting customer to gather additional information so that we can address w/appropriate partners and store leaders as well as to discuss desired resolution.

We are researching this customers claims and will follow up with customer to resolve ASAP.