Earthscooters.com

Customer already downloaded the forms from the account and hence not eligible for the refund Please find the download history of the customer attached

Order of the customer is already available under the Divorce Forms sectionWe already notified the customer that the papers are already available in the account under divorce forms sectionWe also asked the customer if she wants us to email the papers but we receive no response from the customer Customer is not eligible for the refund because order was already completed

hello, I have responded back to them, told them that the courts said you have to have the states web address at the bottom of every page of the documents or the judge would not accept them, its in the courts records for filing, thank you [redacted] *** Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11821723, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, William Magee

Dear CustomerYour papers are already available in your account under "Divorce Forms" sectionWe notified you long time back as well that your completed forms are uploaded in your accountBecause your order was completed you are not eligible for the refundPlease do let us know if we can do anything for you

Customer was already refunded as per our refund policyReceipt of the refund is attached

Sorry for the delayWe contacted the bank to release your funds as soon as possibleCustomer should receive the funds back in 2-working days

If it is possible to withdraw the complaint, then please do so, as the matter has finally been resolvedThanks [redacted] ***

Customer applied for the refund and the reason provided us was "I did the interview then talked with online chat to find out that I still have to file through the courthouseI was under the impression that I pay you guys and fill out the forms he signs and then we are doneI would like a refund as I didn't use any of your forms and I just now submitted them! " Its clear from the refund request from the customer that forms are not rejected by the court Our policy says " we are happy to issue the refund if court rejects the papers"In this case customer is not eligible for the refund as per the signed refund policy by the customerDocuments Attached : - Refund Request From The Customer.- Refund Policy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] this operation is nothing but a ripoff there's no goowill on their part ,whereelse are you required to pay for a product without any checks and balances,had I been told that the 100% money back guarantee was no good I certainly would have sought a more legitimate outfit , I was charged for something I didnt receive and now they're hiding behind semantics rhere was no service therefore no need to process anything further my refund was promised within3-days and yet they went ahead on the 3rd day to debit my account when there was no need to Regards, [redacted]

We ship the papers to the customer after the proper confirmation from the customerCustomer reviewed all the papers gave us the confirmation and we shipped the papersAccording to the customer , court rejected the papersAccording to our refund policy we will issue the full refund to the customer if customer send us the court rejection letterWe contacted the customer numerous time for the court rejection letter but customer is not ready to send us the rejection letter.We are still waiting a court rejection letter from the customer so that we can issue the refund

Customer applied for our "New Jersey Divorce Papers" and paid for the sameWe charge $for preparing the papers and all other extra services are optional not mandatoryCustomer wanted us to ship the papers because customer was not having any option for printing the papersWe informed the customer that we charge $for optional shippingCustomer paid for $extra for shipping We received satisfaction confirmation email from the customer that is why we shipped the papers to the customer.Its clearly written on the website under FAQ section that we prepare the papers , we do not file the papers and customers has to pay a court filing fees directly to the courtUnder the Terms of Services contract signed by the customer its clearly written that there will be a court filing fees which customers has to pay directly to the courtNothing was hidden from the customer and customer gave us the approval and satisfaction before shipmentCustomer is not eligible for the refund as the papers are not rejected by the court

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] January 18, It’s clear that SS Solutions LLC did not read my complaintI never stated that I paid a $rush order service fee, nor am I disputing said feeI stated that the service provided was not provided within the timeframe originally given and the website is misleadingI can provide transcript conversations, if necessary

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThis business is a scam...they can't correct paperwork they screwed up on in so many ways...the paperwork was so bad that we needed to get professional help...woman at the court house says she's never seen such a mess...we've had to make court revisions again...they have created such a mess for us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Because they took MUCH longer to get my papers back to me then they had stated, I ended up going elsewhere as I never knew if I was going to get them or notSo, yes, they eventually got them to me, but it was not when I was told and there was zero communication from them while I was waitingI believe that this deserves a refund, because I was left in the dark and had to take appropriate actionTheir website says "money back guarantee", which is apparently misleading

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I paid to have the documents MAILED to me not DOWNLOADED which was and extra $ I was supposed to download the documents, review them for errors, contact them to let them know what had to be corrected, and THEN they were to MAIL the documents to me I called when I downloaded the documents because I immediately found errors The person told me to wait till I went through the entire package Once I did, I was really confused I didn't know what I was supposed to do I even had my ex-husband to be look through the documents to see if he could figure out what we were suppose to do He said he had no idea From the looks of it, we still had to go to a lawyer That's why I took this no further and asked for my refund Regards, [redacted] ***

Customer applied for our services on 05-16-11:16:PM and completed the entire online interview on Interview Completion Date: 05-16-10:21:PMWe completed the order of the customer on the same day and papers were automatically prepared based on the answers provided to us during the online interview.All the forms are available in the account of the customer and customer can access the forms at any time.We are PCI/DSS and Trustwave approvedWe do not share the information to the third party and the information can only be accessed either by the customer or by the case worker only when customer wants us to change the informationAll the information on our servers are encrypted and nobody can access the informationCustomer security is the first priority for us and we never compromise the information

Customer paid for our services on 09/05/ and we completed the order on the same dayWe received several requests from the customer to update the papers which we completed on time and after we received the satisfaction from the customer we shipped the papers.Customer is not eligible for the refund because customer reviewed the papers several times and gave us the confirmation to ship the papers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept their response but it seems as though I have no choiceThey can see my paperwork has never been filed, I have no confidence what was printed is all I need to fileBut they are big and I am small so they will keep my money and I will have to figure out how to afford to go elsewhere to have my papers drawn up Regards, [redacted]

We received your order on 02-25-and we completed your order on timeWe received your refund request that your forms were rejected by the courtAccording to our refund policy , if the court rejects the your forms than you are eligible for a full refund, but you have to send us the rejection letter from the courtCourts always issue a rejection letter at the time the forms are rejectedWe notified you that we needed a rejection letter, but have never received rejection letter from youWe did receive a letter from you stating that you NEVER filed the papers with the courtSince you have never filed the forms with the court, your forms have not been rejected by the courtYou also stated that you hired an attorney for your divorce case , our refund policy is very clear that if you decide to hire an attorney than you are not eligible for refund.We are a PCI/DSS compliant and Trust wave approved merchant , which means that we will never share your information to the third party If you want us to delete all your information than kindly send us an email from your registered email requesting that you want us to delete all your information and we are more than happy to remove all your data.At this time you do not have a valid reason for a refundPlease file your forms with the court and if they are rejected send us a valid rejection letter and we will issue your refund right away

We received a request from the customer to ship copies of the papersWe shipped the papers to the customer upon prior approval from the customerCustomer initiated the refund request on 10-22-and the reason of the refund was "Court rejected the papers"We replied to the customer on 12-23-that according to our refund policy we need the court rejection letter but after asking several times we receive no rejection letter from the customerCustomer told us that she will not send any rejection letter and want us to refund the money without any proofWe contacted the customer times but receive no rejection letterWe are still waiting for the rejection letter so that we can issue the refund