Earthscooters.com

We received your order on 02-25-2016 and we completed your order on time. We received your refund request that your forms were rejected by the court. According to our refund policy , if the court rejects the your forms than you are eligible for a full refund, but you have to send us the rejection...

letter from the court. Courts always issue a rejection letter at the time the forms are rejected. We notified you that we needed a rejection letter, but have never received rejection letter from you. We did receive a letter from you stating that you NEVER filed the papers with the court. Since you have never filed the forms with the court, your forms have not been rejected by the court. You also stated that you hired an attorney for your divorce case , our refund policy is very clear that if you decide to hire an attorney than you are not eligible for refund.We are a PCI/DSS compliant and Trust wave approved merchant , which means that we will never share your information to the third party . If you want us to delete all your information than kindly send us an email from your registered email requesting that you want us to delete all your information and we are more than happy to remove all your data.At this time you do not have a valid reason for a refund. Please file your forms with the court and if they are rejected send us a valid rejection letter and we will issue your refund right away.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
[redacted]

Order of the customer is already available under the Divorce Forms section. We already notified the customer that the papers are already available in the account under divorce forms section. We also asked the customer if she wants us to email the papers but we receive no response from the...

customer. 
Customer is not eligible for the refund because order was already completed.

We received no update request from the customer. We shipped the papers to the customer after proper confirmation from the customer. If customer needs any changes on the papers than can send us the request and we will update the papers free of cost. We do not charge for the changes.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] this operation is nothing but a ripoff there's no goowill on their part ,whereelse are you required to pay for a product without any checks and balances,had I been told that the 100% money back guarantee was no good I certainly would have sought a more legitimate outfit , I was charged for something I didnt receive and now they're hiding behind semantics rhere was no service therefore no need to process anything further my refund was promised within3-5 days and yet they went ahead on the 3rd day to debit my account when there was no need to
Regards,
[redacted]

Customer applied for our "New Jersey Divorce Papers" and paid for the same. We charge $139.00 for preparing the papers and all other extra services are optional not mandatory. Customer wanted us to ship the papers because customer was not having any option for printing the papers. We informed the...

customer that we charge $15.00 for optional shipping. Customer paid for $15.00 extra for shipping . We received satisfaction confirmation email from the customer that is why we shipped the papers to the customer.Its clearly written on the website under FAQ section that we prepare the papers , we do not file the papers and customers has to pay a court filing fees directly to the court. Under the Terms of Services contract signed by the customer its clearly written that there will be a court filing fees which customers has to pay directly to the court. Nothing was hidden from the customer and customer gave us the approval and satisfaction before shipment. Customer is not eligible for the refund as the papers are not rejected by the court.

According to the refund policy and contract between the company and the customer , it was clearly written in the contract that there will be no refund after the completion of the divorce interview because system automatically process the papers after the interview. Customer completed the...

divorce interview on 02-20-2017 01:43:29 AM and was not eligible for the refund. Copy of the contract and the interview completion report is attached as a proof. Regards  Get Divorce Papers

The forms were already available in the account of the customer under the "Divorce Forms" section. This order is already completed. Customer paid extra for the shipping but before we ship the papers we need a confirmation from the customer side that customer do not need any changes. The order...

was completed long time back and we already notified the customer on the registered email address. Customer is not eligible for the refund because forms are not rejected by the court.

Customer placed the order on 04-20-2016 and completed the entire online interview on the same day . On the basis of the answers the review process takes somewhere between 3-10 business days. We displayed the same message to the customer . We completed the order on 04-27-2016 in 5...

business days. We delivered the order as promised in just 5 business days and we notified the customer that the forms are ready for downloading. Customer was not eligible for the refund as per the refund policy .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

In the initial interview, they ask a series of questions and then determine if you are eligible for a divorce.  After the first series of questions, I received a response that I was eligible.  Never did I state that we had been separated for 12 months.  I was misled as I had chosen the grounds as abandonment and that clearly does not matter in the state of North Carolina.  The website should not show that you are eligible for a divorce when you are not.  That constitutes giving legal advice.

Like other companies Get Divorce Papers also provide extra services for extra cost which includes rush order, shipping, pet agreement, annulment, legal separation, QDRO etc but our base price is only $139.00.It is entirely up to the customers to go for the optional services or not. We only charged...

$139.00 and completed the order of the customer on 03-08-2017. Customer is not eligible for the refund as the order was already completed.

Customer paid for our services on 09/05/2017  and  we completed the order on the same day. We received several requests from the customer to update the papers which we  completed on time and after we received the satisfaction from the customer we shipped the papers.Customer...

is not eligible for the refund because customer reviewed the papers several times and gave us the confirmation to ship the papers.

The Client initiated the refund request on 04/08/2016 and according to the notification which we sent to the customer that you will receive a reply from the department in 3-7 business days .The refund was issued to the customer on 04/18/2016 (7th business day). We notified the customer that the...

refund was already issued and the email was sent on the same day to the customer on the registered email address.This complaint is already resolved.

Sorry for the delay. We contacted the bank to release your funds as soon as possible. Customer should receive the funds back in 2-3 working days.

Customer paid the payments 2 times by pressing the payment button multiple times on 08/08/2016. When we find out that its a case of a duplicate transaction we refunded the duplicate transaction on 08/09/2016 . Transaction id for the duplicate refunded transaction was 20111118474 .We sent...

account access details to the customer on 08/10/2016 2 times. We are more than happy to refund the amount to the customer as customer didn't completed anything on the system.We are issuing the refund to the customer today 08/13/2016 customer will have the funds in the account in 2-5 business days . Transaction id for the refunded transaction - Transaction ID: 20124833590

We received several update requests from the customer and every time we updated the forms on time. Customer even downloaded the entire forms multiple times from the system and received the order. Hence services have been rendered. We do not charge for the update requests and customer can send us...

more request and we are more than happy to update the papers and change the information on the papers. At this time customer is not eligible for the refund because court has not rejected the papers. We are more than happy to make any number of changes for the customer free of cost.Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company refused to contact me to try and make the situation right, and have not responded to seven email and three voice messages. I did not receive a copy of the terms and conditions prior to beginning the required interview, and I certainly did not use their product - I immediately requested a refund. These people are scavengers who are feeding off misery.
Regards,
[redacted]

hello, I have responded back to them, told them that the courts said you have to have the states web address at the bottom of every page of the documents or the judge would not accept them, its in the courts records for filing, thank you [redacted]     Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11821723, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
William Magee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Because they took MUCH longer to get my papers back to me then they had stated, I ended up going elsewhere as I never knew if I was going to get them or not. So, yes, they eventually got them to me, but it was not when I was told and there was zero communication from them while I was waiting. I believe that this deserves a refund, because I was left in the dark and had to take appropriate action. Their website says "money back guarantee", which is apparently misleading.

Customer already downloaded the forms from the account and hence not eligible for the refund.
Please find the download history of the customer attached.