Earthscooters.com

Customer paid for our regular service for which we charge $We completed the order on time and customer downloaded the forms from the accountCustomer never paid for our optional rush order service for which we charge $Customer is not eligible for the refund as customer never paid
for the rush order $

We received the confirmation from the customer on 02-17-to ship the papersDuring the weekends our shipping team do not work so we shipped the papers to the customer on 02-22-and customer received the order on 02-24-. Proof of Delivery
- ***We has a conversation with the customer and come to know that the court approved the papers and customer is not eligible for the refundConversation with one of our representative is attached below : [17:33:04]***: Dear *** ***, thank you for contacting us! How may I help you?[17:34:24]*** ***: Yes ma'am...I spoke with one of your representatives earlier today regarding my final decree of divorce...as it turns out I do have my copy of the final decreeApparently the judge overlooked it in all the papersJust wanted to let you know that my issue is resolvedThank you for the assistance.[17:35:24]***: Perfect, I am really glad to hear that! Is there anything else I might help you with today?[17:36:01]*** ***: No ma'amI think that covers it.[17:36:14]***: Thank you and have a wonderful day .[17:36:20]*** ***: you too

Customer paid for our services on 02-27-02:52:PM and completed the entire divorce interview on the same dayThe order of the customer was completed on the same day and uploaded in the account of the customer under Divorce Forms sectionWe have a confirm shipping button available in
the accountCustomer has to download and review entire order before giving us the confirmation for shippingWe received no confirmation from customer side that customer do not want any changes on the papersWe are still waiting for customer confirmation so that we can ship the papers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
my husband applied for a divorce without my knowledge and used my email and credit cardWhen I was notified by your company by email I checked my bank account to find a charge that I did not authorize I got the user id and password that was used to access the company web site and placed a dispute with said company this was done from my computer at my home where I liveWe did not live together when this was taken placeOnce speaking with staff that was no help in the matter and not giving my money back I contacted my bank and cancelled the card ASAP
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowtheir online process DOES NOT state the review delay of 3-business days until AFTER lament is rendered, therefore, I would NOT have purchased their services if I had known that before submitting payment .Their business structure and practice is such that; they deceive the customer with no intention of providing a reputable service
Regards,

Customer already downloaded the entire order from the website which shows that services has been rendered and customer is not eligible for the refund

Customer downloaded the forms from the website on several occasions which shows that customer was using our forms whenever its required by the customerIf the forms are not correct than customer can always send us the update request from the systemWe never received any request from the customer
which shows that order was neither defective nor damagedIf still court rejected the forms than customer can send us the court rejection letter and claim a full refundWe already notified the same thing to the customer

We prepare the papers based on the answers provided to us during the online interviewDuring the registration our system check the residency requirement not the grounds for the divorceHowever customer can check all the laws, rules and regulation of the state on the websiteWe have state specific
pages on the website which has laws related to that particular stateIt is always recommended that you check all the laws before applyingIt is clearly written on the website that we do not provide any legal adviceGrounds for the divorce are the part of the online interview and customer completed the entire online interviewWe completed the papers on the basis of the answers provided to usCustomer papers are not yet rejected by the court and customer was not eligible for the refund as customer already downloaded the entire order from the websiteHence the services have been rendered

Customer applied for our services on 04-09-09:16:AM and completed the entire process on 04-18-06:07:PMWe notified the customer when the order was ready and customer successfully downloaded the entire order from the website. This order was already completed and proof
of downloading is attached.Customer is not eligible for the refund as services has been rendered

We do provide 100% money back in case when court rejects the papersIn this case court never rejected the papers and the refund doesn't fall under the 100% court approval guarantee. We have our Refund Policy clearly available on the website which any customer can access before the payment. We follow our refund policy very seriously and strictly we initiated the refund on timeCustomer was not eligible for the full refund and we refunded the customer as per our refund policy

Customer paid for the services on 02-10-2017 and we completed the order on the same day. Customer downloaded the entire order from the system on the same day 02-10-2017. Customer is not eligible for the refund as this order has been completed.Order Downloading History File...

DownloadedIP AddressDownload Date/[redacted]

This order was already completed on time and notification was sent to the customer that the forms are already available in the account of the customer. Customer is not eligible for the refund because customer already received the form.Proof of order completion notification is already attached.

Customer paid for our services on 04-10-2017 11:46:37 AM and completed the divorce interview on Interview Completion Date: 04-10-2017 12:23:50 PM . So it took only 45 minutes to complete everything on the system not 2 hours. 
Order was completed instantly and customer...

downloaded all the forms same day. On 04-10-2017 customer had 4 conversation with our chat representative and every  time our representative answered the customer promptly with the satisfactory response. Every time customer gave us rating 5 out of 5 for our support. Proof attached with this response. 
Customer paid $19.99 for the shipping and for shipping we need confirmation from the customer that customer need no changes on the forms but we received no confirmation from the customer. We notified the customer that we can refund $19.99 if customer do not require shipping and wants to print the papers by herself but still no response.
According to our refund policy and the contract signed by the customer " We will issue full refund if court rejects the papers " but in this case court never rejected the papers. 
Customer already downloaded the forms and rendered the services. It is entirely upto the customer whether she wants to file the papers or not. Please read the disclaimer part of the contract. Copy of the signed agreement attached.

Customer paid for our services on 11-20-2017 and according to the type of the case we notified the customer that it will take 3-10 business days to complete her case. We completed her case on 12-01-2017 ( in 8 working days) and notified the customer. Customer downloaded the forms on 12-01-2017...

and 12-05-2017 and rendered the services. Hence customer is not eligible for the refund.

Every court has a different requirement. We prepare the papers which most of the court approve. If your court require one or two documents extra than you can always ask us to include the form which your court asks you to file. We already uploaded the required forms by the customer court on the same...

day and customer re downloaded the entire order again from the website. Customer forms are not rejected by the court so customer is not eligible for the refund.

Please send us all the chat transcripts and we will investigate everything.

Customer paid for our divorce papers. We completed the papers before time and as per the information provided to us during the interview. After the completion of the order we sent an email notification to the customer to review the papers carefully and if any changes required than let us know we...

will update the papers. Customer reviewed the order and gave us the confirmation to ship the papers. We ship the papers to the customer after the satisfaction received from the customer. Customer is not eligible for the refund.

Dear CustomerYour papers are already available in your account under "Divorce Forms" section. We notified you long time back as well that your completed forms are uploaded in your account. Because your order was completed you are not eligible for the refund. Please do let us know if we can...

do anything for you .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Once again, this business provides a vague disconnected response that does not directly address the compliant at hand which is not acceptable.  My complaint was not about the court rejecting the forms if they actually read my note.  They continue to avoid the issue of the significant lag with timing, the errors on the forms and the fact that the forms were never used or filed with the court due to these issues.  They state satisfaction guaranteed with their products and I am highly unsatisified to the point where I had to use a different service to complete this task because they could not deliver the basic data and forms in the beginning.What is the next step in this process or do I need to continue to escalate this issue in a different manner?  The way in which they are handling this and avoiding the issue to avoid refunding the service is highly unethical.
Regards,
[redacted]