Eas Lawn Care and Construction

Alpine Property Management is committed to providing safe and livable homes for our tenants The incessant rainfall over the weekend caused thousands of basements to flood across Indianapolis Given the unseasonably high rainfall and severity, Alpine has been working non-stop to resolve both the water and HVAC issues (caused by water getting into basements where the mechanicals are often located).Please see attached lease, particularly Page The highlighted section shows the verbiage where basements are considered non-livable space, and therefore Alpine is not held responsible for any damage to tenant personal items Alpine regrets any personal property loss by the tenants This is why we advise NOT storing personal belongings in basements.Our emergency maintenance staff was in constant contact with the tenant over the weekend With the rainwater coming in as quickly as it was, we had to wait until the rainwater stopped falling before we could remedy the basement flooding issues It does not good to instantly pump water out of a flooded, unfinished basement if the rainwater is currently coming in from the ground I have several screenshots of aggressive and threatening text messages from the tenant while Alpine was in contact about the basement water issue We do, however, appreciate the tenant's quick actions on his end while the water was coming into the basement from the heavy rainfall over the weekend.The HVAC repair man is scheduling an appointment with the tenant today and will get there ASAP to fix the air conditioner We want to get these issues taken care of ASAP, but we are addressing hundreds of maintenance calls regarding water issues It is a high priority to get this fixed ASAP.Before the tenant moved in, we installed a newly refurbished refrigerator from [redacted] ***'s appliances There was a problem on 8/with the fridge [redacted] ***'s went to the home to address the issue It was fixed Then on 8/15, there was another issue with this same refrigerator [redacted] ***'s went back a 2nd time to repair Yesterday (8/30), the tenant reported that there was an issue with the refrigerator again Once again, we have dispatched [redacted] ***'s to repair While we cannot control when there are breakdowns, we can control how quickly we dispatch the repair order.In conclusion, we regret the inconvenience experienced by the tenantincluding loss of personal property stored in the unfinished basement We have been working around the clock to resolve these issues in a timely manner

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have made complaints about this issue since May 2015, and they have only repaired some of the damage inside the home.The roof has not been properly repaired,and several wall wars still soaked from repeated leaks.Regards, [redacted] ***

As stated with in our previous response, For years since the complex has been occupied, we received no communication or letters from [redacted] regarding the gravel lot Two years No issues or communication otherwise whatsoever Ever since the owner who contracts us to manage the complex purchased the property (years ago), we all were in agreement where we thought the property line was.Regarding the citations from Marion County regarding the dumpster, the ONLY citation ever communicated to us about the dumpster was the fact that for the first week or two of tenant occupancy at the complex, the dumpster did not have a fence around it Once we received communication about the fence, we erected the fence immediately After doing so, we received ZERO citations or complaints in TWO YEARS from [redacted] , the City of Indianapolis, Marion County, [redacted] (dumpster owner), etc It is interesting that the tenant seems to think he knows all about the (false) history of citations and complaints when he's only lived there for a little over months Alpine has been managing the complex for years (including original construction rehab) Even if there were additional citations received, [redacted] NEVER sent them to Alpine If [redacted] received citations, why would they not, at the very least, send them to Alpine?The decision to offer to purchase or rent the lot was done purely based on the tight time frame [redacted] gave us before they erected the fence As stated in our original response, the time frame given to us by [redacted] would not allow enough time for us to conduct a survey to either dispute or agree with [redacted] 's idea of where the property line was We had almost no other choice since [redacted] was unwilling to budge on the timeline of fence erection or provide us with a copy of the survey they had conducted As stated before, Alpine even offered to purchase a copy of the survey from [redacted] That request was denied.As far as the pool goes, that was erected by one of the tenants in the complex over a holiday weekend WITHOUT ALPINE'S PERMISSION Once we found out about the pool, we had the pool taken down immediately Please see attached picture To equate Alpine Property Management to the rogue actions of one tenant is ridiculous.Alpine Property Management does not advertise for lease the properties that it manages, so it is not possible for us to advertise "Off-Street" parking at this location Alpine Leasing is a separate company (independent from Alpine Property Management) We will call the operator of that company and have him take a look at his marketing and make any needed modifications.Sincerely,Alpine Property Management

Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ Contact Name and Title: Chris [redacted] Contact Phone: XXX-XXX-XXXX During the delivery process the customer signs a delivery sheet that the vehicle is in its proper state We received a phone call from the customer the day after delivery to let us know they had a scratch and a dent in their jeepWe picked the vehicle up from the customers place of employment and had an outside vendor remove the dent and we touched up the scratch with toupaintWe then delivered the vehicle back to the customerThe customer told us that they thought we were repainting the area that was scratched rather than just touching it up as we had explained to them that we would doCustomer satisfaction is very important to me and we will do what is necessary to fix the scratch We have scheduled an appointment for Monday, October 19th for the scratch to be fixed We contacted Mr [redacted] on October 13th and he stated he would have Mrs [redacted] call us back to verify that appointment day would work for her I will be checking up on this situation until it's corrected Thank you for bringing this matter to my attention Sincerely, Chris [redacted] , Dealer Principle, [redacted] Chrysler Jeep Dodge OFFER: Please verify with us that Monday October 19th works for you to have your vehicle repairedWe have a tentative appointment scheduled with a paint repair company pending your verification We will also provide you a loaner vehicle to drive for the day if needed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unfortunately I work all day that day I just started a new job and it's very hard for me to leave at this point in time I may be able to drop it off the night before, but it has to later in the week Final Consumer Response / [redacted] (4200, 11, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do accept the above offer, but want to wait to see if the body shop repairs my vehicle appropriately before resolving this matter Final Business Response / [redacted] (4000, 13, 2015/10/27) */ Contact Name and Title: Shirley ***, Office Manager Please contact us so that we can schedule your vehicle to be repaired We have not heard from you since our original conversation with your husband on October 13th OFFER:

The tenant did pay the back-rent owed, so they are "Current" on rent As soon as the back money came in, we sent out the work order for the garbage disposal That should be fixed very soon appointment with the tenant permitting As stated in the previous response, Alpine Property Management will work with tenants to handle issues that come up when rent is paid current.As far as responding to any of what the tenant wrote in the 2nd half of the first paragraph of his response back regarding the area, quality, etc .of the home, please see the attached email This was the initial email that our office received on Friday, Oct about this situation written by the tenant As you can see in the first sentence of the 3rd paragraph (highlighted area), the tenant seems to be very happy about the property ("beautiful"), location ("wonderful"), neighbors ("sweet and generous") After reading his reply with the slanderous remarks about the home itself, the area, Alpine, we were confused In direct communication to us, he was very positive about the home, area, etc Yet to a 3rd party, the home, area, and Alpine were "dragged through the mud" by the tenant Why are the stories conflicting?Regardless, going back and forth in this medium does not solve anything Please call our office (317-924-0810) for any rent related questions Please call our Maintenance Line (317-716-9893) for any maintenance issues that come up We are looking forward to working with you to maximize your living experience with Alpine Property Management.Thanks!Alpine Property Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10721193, and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The company said that they are getting the roof fixed and the roofer that was sent to my home on Friday July 17th told me he has submitted pictures and proof that we need a new roof times But in the five times he has submitted the pictures to the company my roof has still not been fixedI am contacting a lawyer and the health department is coming to my home to inspect it Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.All of its a lie, I asked from the very beginning to be placed in a hotelI never received a responseHow can you say you've done everything in good faith when you left a family displaced for almost a week straight in the coldYou offered a hotel after you received a tracking number for the motor and knew that it would be in on the 9th of December You haven't called to apologize nor have you offered and compensation for what we have been through! On top of that you Alpine Management have not came and fixed any of the other problem that we have with the houseSo please do not speak of "Good Faith", or maybe that the "Christian" in you ! Then you offered me space heaters the day before the motor was supposed to arrive! With a 1, 3,6,7,9,year olds in the house you offered me the worst space heaters in America! Then brought them at 10:pmAnd I guess that makes it ok! Regards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.We weren't compensated for anything so whatever Nothing got resolved! As I stated a month agoAlpines customer service is horrible and the don't truly care about their tenantsNo need to go back and forth! They feel as if they were right in the situation so the next time I will get it fixed myself and get reimbursed because never again will my children go that long with out a heat! And by the way who rents a 4bedroom for one individualThe agent I dealt with knew I had children and he looked over the application before I put it in so stop trying to make someone look bad with the fact remains, that Alpine left their tenants in a house for almost a week with no heat! Period end of discussion!Regards, [redacted] ***

Alpine Property Management contracted a roofing company to repair the roof/shingles/decking/chimney/interior drywall and ceiling/paint The contractor was paid $1,to complete the repair Alpine Property Management has received no further maintenance calls from this tenant about this issue or any others at the property I have attached a copy of the completed invoice Also, the tenant does owe $in back rent.Alpine Property Management is committed to resolving any issues that arise at the properties for which it manages I am not sure what is not satisfactory about the roof situation since the roof repair/interior work has been completed, and we've received no further calls from the tenant

Alpine Property Management has taken the appropriate actions to remedy this situation On 11/22, the tenant called our maintenance line to report that the furnace was not working We sent an HVAC technician to the home to repair the furnace The HVAC technician noted that the furnace was an older model, but he was able to repair the furnace to get it going and working properly On 11/30, the tenant called back to report that the furnace was not working Again, the same HVAC technician went there, noted that the furnace was older, and got the furnace going once again On 12/2, the tenant called back to report that the furnace was not working This time, we sent a different HVAC tech to the home to see if he could have any lucking in reparing the furnace The new HVAC tech also reported that the furnace was an older model Her performed the same repair as the previous tech, and got the furnace up and running again He recommended that we replace the blower motor as that was the cause of the issue Since this furnace is an older model, no HVAC supply shops currently carry that model of blower motor "in-stock" The tech had to "special order" the correct blower motor from the factory In fact, the factory had to "hand-make" the blower motor as that model was no longer in production Since the part needed to be special ordered, it would not arrive until 12/or 12/ Once the blower motor part arrives, the HVAC tech will install same day When the HVAC tech left the property on 12/2, the furnace was running correctly, albeit a bit noisy Alpine received no phone calls from the tenant from 12/to 12/(including none to our 24/emergency maintenance line over the weekend) reporting that the furnace was not working On 12/7, the tenant came into our office to report that the furnace was not working We let him know, once again like the HVAC tech did while he was at the property, that the special order part was being made, and would be installed as soon as the part arrived To accommodate the tenant for the short period of time until the part arrives, Alpine had a contractor drop off space heaters that same night to hold them over temporarily If the part does not arrive today (12/8), Alpine will provide the tenant with money to pay for a hotel room for the night since the part is scheduled to arrive on 12/at the latest This is in addition to the space heaters Alpine already provided to the tenant to hold them over temporarily As you can see, Alpine has made multiple, good-faith efforts to remedy the situation quickly and take care of the tenant's temporary inconvenience While we cannot control the age of an existing furnace, how long it takes to special-make a part for the furnace, etc, we can control the steps taken to fix the situation, and we have done so Thanks, Alpine Property Management

Alpine Property Management is committed to providing safe and functioning housing for our tenants This work order was called in late yesterday afternoon Before that work order yesterday, we had not received a call from that tenant for nearly two months We have addressed EVERY work order she's called in Like everyone around the city, we are battling high water tables and water in basements due to the recent amounts of rainfall received We have taken numerous, similar calls in the last hours at other homes around the city We have a plumber en route now to get the water out from her basement We are still within the 24-hour turn window for emergency work order fulfillment We have been in communication with the tenant and are committed to resolving this matter ASAP While we cannot control the crazy amount of rain we've had, we can control how quickly we tackle these issues

Alpine Property Management has reached out to the tenant to request a picture of the "red tag" left by the Citizen's Energy Tech to see what the exact issues are, if any remain We have received no picture from the tenant We followed up today (11/20) with a phone call to the tenant The tenant said he/she would send over the picture, but nothing has been sent We stand by the fact that we've reached out the tenant, made a good-faith effort to complete a full diagnostic of the furnace system, found no gas leaks, etc We are committed to making any and all repairs, but we need the tenant to call Citizen's to return to the property to turn on gas services We have no evidence to show that the tenant has done so after the original request was put in.We need the tenant's cooperation by him/her calling Citizen's Energy to come back to the property We remain committed to helping the tenant any way that we can

Alpine Property Management gladly returns full or portions of tenant security deposits when appropriate Please see attached documents The first is the mini rehab scope of work needed after the tenant moved out, and the second is a scanned copy of the tenant lease agreement As
you can see, there was over $in work needed to restore the home to rent-ready condition suitable for the next tenant
As part of this scope of work, you can see where we had to clean and treat several rooms of carpet for pet smell and dirt Please see SECTION of the attached lease regarding pets The tenant was in violation of her lease by having pet(s) at the home even though her lease was clearly marked as "May Not" have pets Also, no pet deposit was paid
In addition, you can see that the tenant's security deposit was $NOT the $stated This is found in the first paragraph of the lease agreement
Since the tenant violated her lease by having pet(s) inside the home AND contributed to a needed mini rehab scope of work exceeding well above the paid $350, Alpine determined that no security deposit refund was appropriate
Sincerely,
Alpine Property Management

Alpine Property Management received a call from the tenant on 10/stating that Citizen's Energy had shut off the gas supply to the home due to a Carbon Monoxide leak. We sent an HVAC tech to the home to inspect the system (brand new High Efficiency gas furnace installed 1/27/15). The
HVAC tech completed a full inspection of the furnace, took apart all the gas lines, and re-sealed all the joints. After the entire system and gas lines were inspected, taken apart, and put back together, the HVAC tech "pressure-tested" the lines to see if there were any leaks. The HVAC system passed that pressure test (no leaks were found). The HVAC tech communicated to the tenant that he found no defects with the system, and the tenant needed to call Citizen's Energy back to turn gas services back on. This was re-iterated by a member of our maintenance team to the tenant.Since the gas services were already in the tenants name, the tenant needs to call Citizen's Energy back to the property to turn the gas services on. Per the lease agreement, all the utilities are in the tenant's name. If Citizen's Energy were to go back to the home to turn on gas services and find another problem or issue, Alpine would be happy to send an HVAC tech back out to address any Citizen's Energy concerns. But we need the tenant to call Citizen's back (after Citizen's initial 10/visit) to have them come back out to turn gas on. Thanks,Alpine Property Management

Alpine Property Management is committed to providing safe and clean rental houses for our tenants. Every maintenance issue that the tenant has called in since she's moved in has been sent out and addressed. The owner of the home has spent over $2,fixing all issues that have arisen.As
far as the roof issue, when the tenant initially called the work order in, we sent one of our normal, independent maintenance contractors to address the issue. Since it was an exterior issue, no appointment with the tenant was required. When we followed up with the independent contractor to inquire about the status of the repair, he confirmed it was complete and sent invoices for the work. The owner of the home paid over $to the original independent contractor to fix that particular roof issue. Every time we asked the contractor for finished pictures, he had an excuse as to why he didn't have them on him, but would send them over as soon as he got them. We never had a problem with this contractor before, and in fact, he was one of our most reliable independent contractors. However, after the tenant called back in to say that the roof was still leaking, we sent another contractor to the property to inspect. Upon the inspection, it was determined that nothing had been done, and the original contractor was lying to us. We promptly fired him, and reassigned the work order for the roof to another independent contractor. That work is being completed ASAP.Alpine Property Management apologizes for the delay in getting the roof issue fixed. We were duped by the original independent contractor, and have taken every step to remediate the situation for all parties involved.We have been working with the tenant every step of the way. The tenant still owes July rent, even though that was due on July 10th. As far as the tenant's interaction with the Alpine Staff, we contest what the tenant is saying about the rude communication from the Alpine Staff. Alpine Property Management Staff maintains professional and courteous demeanors at all times while on the phone with our tenants. Both employees mentioned in the tenant's write up felt that the tenant was the one that was aggressive and hostile on the phone

Alpine Property Management is committed to providing safe and clean homes to our tenants. With this July being the wettest July on record for the city of Indianapolis, we've had our hands full with an explosion of roof repairs, flooded basements, etc. We've done our best to prioritize
the emergencies (roofs caving in, completely flooded basements, etc.) ahead of small repairs. We completely understand the tenant's frustration, but we've done our best to handle every issue according to emergency level.We've been working with the Board of Health and Department of Code Enforcement closely regarding the flooded basement and roof leak issues. The Board of Health understands the severity of the amount of rain that has hit our city this summer, so they have temporarily suspended writing up flooded basements as a violation. They understand how much rain we've had.The roofers will be there this week to repair the roof and interior damage. I've confirmed with the roofing contractor doing the work.Alpine Property Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Alpine did send out HVAC personnel a second time because repairs after the first time failedWe could still smell gas in the house due to the leakHe stated that he tightened the lines on October 31, Afterwards, the gas company was called back out that same day to restore service but instead we were told that nothing had been repaired, that there were still leaks and that the oemissions also still remainedThey absolutely refused to reconnect the gas due to this obviously being dangerousI then received a call from the HVAC guy and told him that they refused to turn the gas back onHe got in contact with Alpine afterwards I received a phone call from maintenance telling me to schedule an appointment to have citizens gas meet up with their HVAC When my roommate and I called citizens gas to do as Alpine had instructed, we were told they could not legally assist us in telling the maintenance how to make corrections to the linesAfter that maintenance was notified that the gas company would not meet their HVAC personnel at the property over the phoneI also went down there in person and talked to the maintenance staff and told them the same information contained in this letter on November 9, Since my visit, no other efforts were made by maintenance to make any repairs to resolve these issues and the property still remains inhabitable due to these conditions.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have made complaints about this issue since May 2015, and they have only repaired some of the damage inside the home.The roof has not been properly repaired,and several wall wars still soaked from repeated leaks.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The texts were not in any way threatening I texted the number that called me Saturday, I had assumed business work would be conducted on business phones As a tenant, I have the right to discuss my frustrations and complaints in a non-offensive manner, which I did, albeit in an animated disposition If it would've been communicated to me that the number calling me was in fact a personal line, and not a company-owned one available for tenant-to-landlord communication, I would've respected those boundaries and routed my complaints and frustrations elsewhere My reasoning for contacting via text was that I had no other way to reach anyone about my potentially uninhabitable and dangerous living situation I have also saved all text messages and would be more than happy to provide these "threatening" messages to anyone who wishes to view them.Regardless of what the lease says about personal property in the basement, we are still due reimbursement for materials spent to fix sump pump and prevent further damage to the home, as well as reimbursement for food lost when the refrigerator had been broke The breaking of the fridge had been communicated on 8/with my multiple messages, not 8/like Alpine has retorted When I visited the office on 8/30 I have Maintenance Manager Kathryn R*** recorded on my phone saying she admitted the oversight of not getting the order in in a timely manner when I properly notified them on 8/ So it is absolutely not the case that the fridge was reported broken again on 8/30, we have had a working fridge for less time than a non-working one since moving in.You state the emergency maintenance team was in "constant contact" with me I have phone records, as do you, of only once having contact attempted towards me, on a personal, non-business associated line nonetheless Claiming you were in constant contact is absolutely not the case.As of 8/31/16, the AC has been fixed The contractor and I both ventured into the basement and he couldn't believe how poor of shape it was in Due to the flooding due to the incorrectly installed sump pump, water reached the ventilation ducting in the basement, soaking the majority of the unit and frying the board Due to no action or information from Alpine on the safefty of the situation I was not able to go as deep into the basement as before The contractor and I discovered still having standing water in the back of the basement by the air unit Still having standing water almost a week after reporting is unacceptable We now have mosquitoes in our basement as well as the potential for breathing in mold and mildew in the ducting being ventilated through our house I have recorded, verbal statements from the HVAC person stating these things as well.This is an image of our basement right before we fixed the sump pump, water was still rising, and would STILL be in the basement if it wasn't for our fast acting response to the situation While the AC was fixed by an HVAC professional, no one has yet to come survey and view anything flooding related As you can see, not only is the flooding very prominent, but plenty of exposed, hanging wires also had the potential to be underwater causing who-knows-what damage-wise, again, if it wasn't for us.Along with the sump pump not being set up correctly the lone basement window was boarded up poorly, which is how the basement flooded in the first place I have videos of the water coming in, and it's not natural or due solely to the "torrential downpour" While I've admitted previously that I understands basements get wet from time to time, when it's due to the landlord's error in providing a proper, functioning house, things are a little different This in addition to the sump pump being set up incorrectly leads to the basement flooding and potential damage throughout the home due to mold, mosquitoes, and anything else at the fault of Alpine, NOT due to strictly ground water.I have also linked to a clip of when the basement first started to flood, once again, as you can see, this is due to poor infrastructure, and not ground water.***While we do appreciate that our AC is now fixed, it does not change our living conditions and potential for harm This house has inherent problems that should've been addressed prior to our moving in We will be following up with the Indiana Board of Health as well to see if any other measures need to be taken on this property This basement, as well as any ducting or wiring needs completely redone as well as cleaned and inspected if we are to continue living in this unit
Regards,
*** ***

This tenant was evicted on 8/19/due to non payment of rent. At the time of eviction filing, she owed $1,in back rent. I have attached copies of the Rent Ledger and Eviction Writ. The court system wrote down the wrong property address for Ms***. We can send over a corrected Writ as soon as we receive from the law office