Eas Lawn Care and Construction

Alpine Property Management has reached out to the tenant to request a picture of the "red tag" left by the Citizen's Energy Tech to see what the exact issues are, if any remain.  We have received no picture from the tenant.  We followed up today (11/20) with a phone call to the tenant.  The tenant said he/she would send over the picture, but nothing has been sent.  We stand by the fact that we've reached out the tenant, made a good-faith effort to complete a full diagnostic of the furnace system, found no gas leaks, etc.  We are committed to making any and all repairs, but we need the tenant to call Citizen's to return to the property to turn on gas services.  We have no evidence to show that the tenant has done so after the original request was put in.We need the tenant's cooperation by him/her calling Citizen's Energy to come back to the property.  We remain committed to helping the tenant any way that we can.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We weren't compensated for anything so whatever . Nothing got resolved! As I stated a month ago. Alpines customer service is horrible and the don't truly care about their tenants. No need to go back and forth! They feel as if they were right in the situation so the next time I will get it fixed myself and get reimbursed because never again will my children go that long with out a heat! And by the way who rents a 4bedroom for one individual. The agent I dealt with knew I had children and he looked over the application before I put it in so stop trying to make someone look bad with the fact remains, that Alpine left their tenants in a house for almost a week with no heat! Period end of discussion!Regards,[redacted]

Alpine Property Management contracted a roofing company to repair the roof/shingles/decking/chimney/interior drywall and ceiling/paint.  The contractor was paid $1,200 to complete the repair.  Alpine Property Management has received no further maintenance calls from this tenant about this issue or any others at the property.  I have attached a copy of the completed invoice.  Also, the tenant does owe $216.43 in back rent.Alpine Property Management is committed to resolving any issues that arise at the properties for which it manages.  I am not sure what is not satisfactory about the roof situation since the roof repair/interior work has been completed, and we've received no further calls from the tenant.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.All of its a lie, I asked from the very beginning to be placed in a hotel. I never received a response. How can you say you've done everything in good faith when you left a family displaced for almost a week straight in the cold. You offered a hotel after you received a tracking number for the motor and knew that it would be in on the 9th of December . You haven't called to apologize nor have you offered and compensation for what we have been through! On top of that you Alpine Management have not came and fixed any of the other problem that we have with the house. So please do not speak of "Good Faith", or maybe that the "Christian" in you ! Then you offered me space heaters the day before the motor was supposed to arrive! With a 1, 3,6,7,9,11 year olds in the house you offered me the worst space heaters in America! Then brought them at 10:15 pm. And I guess that makes it ok! Regards,[redacted]