Eas Lawn Care and Construction

Initial Business Response /* (1000, 5, 2015/10/14) */
Contact Name and Title: Chris ***
Contact Phone: XXX-XXX-XXXX
During the delivery process the customer signs a delivery sheet that the vehicle is in its proper state We received a phone call from the customer the day after delivery to let
us know they had a scratch and a dent in their jeepWe picked the vehicle up from the customers place of employment and had an outside vendor remove the dent and we touched up the scratch with toupaintWe then delivered the vehicle back to the customerThe customer told us that they thought we were repainting the area that was scratched rather than just touching it up as we had explained to them that we would doCustomer satisfaction is very important to me and we will do what is necessary to fix the scratch We have scheduled an appointment for Monday, October 19th for the scratch to be fixed We contacted Mr*** on October 13th and he stated he would have Mrs*** call us back to verify that appointment day would work for her I will be checking up on this situation until it's corrected Thank you for bringing this matter to my attention Sincerely, Chris ***, Dealer Principle, *** Chrysler Jeep Dodge
OFFER:
Please verify with us that Monday October 19th works for you to have your vehicle repairedWe have a tentative appointment scheduled with a paint repair company pending your verification We will also provide you a loaner vehicle to drive for the day if needed
Initial Consumer Rebuttal /* (3000, 7, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately I work all day that day I just started a new job and it's very hard for me to leave at this point in time I may be able to drop it off the night before, but it has to later in the week
Final Consumer Response /* (4200, 11, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do accept the above offer, but want to wait to see if the body shop repairs my vehicle appropriately before resolving this matter
Final Business Response /* (4000, 13, 2015/10/27) */
Contact Name and Title: Shirley ***, Office Manager
Please contact us so that we can schedule your vehicle to be repaired We have not heard from you since our original conversation with your husband on October 13th
OFFER:

Alpine Property Management is committed to providing safe and clean homes for our tenants. I believe this whole ordeal was a miscommunication. When we received the call from the tenant reporting an extremely hot home even while the Central A/C system was running, we sent an HVAC Tech to
the property to inspect the A/C System. When the HVAC Tech examined the system, he found it to be working properly.Since the A/C system was working properly, the HVAC tech tried to find the source of why the home was not cooling sufficiently. He felt that adding additional insulation in the attic would solve the problem. Since he is an HVAC tech and not a general contractor, he does not do insulation installation. That HVAC tech would not install insulation, but another independent contractor Alpine that Alpine would send could do so. Perhaps the tenant (or the HVAC tech) mistakenly understood that nothing would be done. Alpine will send someone to install the insulation in the attic, just not that HVAC tech that was there that day.I called the mother of the primary tenant and spoke to her yesterday. I let her know that a general contractor would be calling her this week to setup an appointment to add additional insulation in the attic. This issue will get taken care of properly.Alpine Property Management

Alpine Property Management is committed to providing safe and livable housing for our tenants This whole ordeal is a huge misunderstanding stemming from a miscommunication by a 3rd-party leasing agency who originally rented the home The major issues have been remedied (only a few small
punchout items remain and are scheduled with the tenant for early next week) and rent credits have been awarded for the time the tenant was having some maintenance issues PLUS an additional week in a good faith effort to help "bury the hatchet". Since Alpine Property Management company is in charge of screening and approving tenants, it would be a conflict of interest on our end if we are also responsible for sourcing them This is why we use 3rd-party leasing companies to source tenants that Alpine screens and qualifies. This particular home underwent an extensive rehab in the early months of The rehab finished up in the first week of April At that time, temperatures were still dipping into the 20's at night (below freezing) To protect the structural integrity of the home and to 100% prevent any freeze breaks from happening, we "winterized" the home at that time When we winterize the home, the licensed plumber shuts off the water supply to the home, blows all remaining water from the supply lines, drains the water heater, pours anti-freeze down the drains, and flips off the breakers to the water heater (and unhooks the electrical wire to the water heater) Basically, we remove any threat of freeze breaks by eradicating all water inside the home. The additional steps to flip off the water heater breakers (and unhook the electrical wire to the water heater) are done so to prevent an inexperienced tenant from "frying" the heating elements in the water heater once the tenant moves in and the water supply is restored into the home When our licensed plumber "winterizes" a home, he tapes WINTERIZATION NOTICES at every toilet, sink, bathtub, washerbox, etcletting the tenants know that this house has been winterized and to call him (his phone number is listed on the notice) so that he can come safely turn the water supply back on and properly power up the water heater without frying the elements. The tenant moved into the home in early May The tenant signed the lease with a representative of the 3rd-Party leasing company That 3rd Party Leasing company recently hired a new employee that was conducting the lease signing The tenants remembered the WINTERIZATION NOTICES posted around the home, so they asked this employee if they needed to call the plumber to unwinterize the home The inexperienced, new employee (thinking "It is early May, it is Degrees outside, surely a house would NOT be still winterized") INCORRECTLY told the tenants to disregard the winterization notices posted around the house. So when the tenants moved in, they had no water, no power to the water heater OR oven, unhooked dishwasher, etc All because the home had not been properly unwinterized by our licensed plumber To add to the issues, there was also an issue with the overall power supply with the IPL electric meter provided by IPL. As soon as we figured out what happened, we sent guys over to fix the issues, get the water (including hot water) working, and electricity functioning properly IPL came that day to fix the problem on their end. We sat down with *** (one of the tenants) yesterday in the office to go over everything We agreed upon a corrective plan of action, rent credit, and communication method As mentioned above, all the major items have been addressed, the rent credit was agreed upon, and *** and Alpine have been in constant communication. Even though the ordeal was not directly Alpine's fault, we have taken quick, decisive action to fairly remedy the situation with the tenant

Alpine Property Management is committed to providing safe and livable homes for our tenants The incessant rainfall over the weekend caused thousands of basements to flood across Indianapolis Given the unseasonably high rainfall and severity, Alpine has been working non-stop to resolve
both the water and HVAC issues (caused by water getting into basements where the mechanicals are often located).Please see attached lease, particularly Page The highlighted section shows the verbiage where basements are considered non-livable space, and therefore Alpine is not held responsible for any damage to tenant personal items Alpine regrets any personal property loss by the tenants This is why we advise NOT storing personal belongings in basements.Our emergency maintenance staff was in constant contact with the tenant over the weekend With the rainwater coming in as quickly as it was, we had to wait until the rainwater stopped falling before we could remedy the basement flooding issues It does not good to instantly pump water out of a flooded, unfinished basement if the rainwater is currently coming in from the ground I have several screenshots of aggressive and threatening text messages from the tenant while Alpine was in contact about the basement water issue We do, however, appreciate the tenant's quick actions on his end while the water was coming into the basement from the heavy rainfall over the weekend.The HVAC repair man is scheduling an appointment with the tenant today and will get there ASAP to fix the air conditioner We want to get these issues taken care of ASAP, but we are addressing hundreds of maintenance calls regarding water issues It is a high priority to get this fixed ASAP.Before the tenant moved in, we installed a newly refurbished refrigerator from *** ***'s appliances There was a problem on 8/with the fridge *** ***'s went to the home to address the issue It was fixed Then on 8/15, there was another issue with this same refrigerator *** ***'s went back a 2nd time to repair Yesterday (8/30), the tenant reported that there was an issue with the refrigerator again Once again, we have dispatched *** ***'s to repair While we cannot control when there are breakdowns, we can control how quickly we dispatch the repair order.In conclusion, we regret the inconvenience experienced by the tenantincluding loss of personal property stored in the unfinished basement We have been working around the clock to resolve these issues in a timely manner

Revdex.com:You will admit to me contacting you but only once? Regardless I was not informed by hand of back rentIf I was then I should have signed something and been able to establish why I am not paying rentNo contacts were made or attempted dispite the lies k am being fedThese are aligations and are your companyy persistant in giving such excusesI do not accept excuses alpine then need to talk with lease because it was them who said alpine would manage my propertyIf my definitions are current manage means to maintain or something along the lines of that and maintain is not what you are soingYou will not keep me nor will you recieve any business from us or friendsThese business practices will be forever remembered and in doing so will be recalled ritually to insure no further customers come from me or familyThis business will not last in todays technologically advancing worldI have not been contacted dispite what this business saysOnly late rent notifications I have recieved are via mailI also am current on my rent and am anticipating a call from said company informing me of the land lords situation on the propertyKnowing the way we have been treated I do not think we will recieve our deposit back because of the "as is" condition they rented the house to me inWe live in the ghetto and my house definitely shows itI feel sorry for the neighbors house because their house is beautiful and our house has gutters falling off and the porch is dry rottingIf the company was managing then these problems would be managed
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Alpine Property Management is committed to providing safe rental homes to our tenants. We jumped all over the issue as soon as we received the maintenance call. The power lines that hookup to the home are the responsibility of IPL. We cannot touch them as those lines belong to the
power company. We contacted IPL as soon as we discovered that the electrical supply lines to the home became disconnected for IPL to come hook the lines back up to the home. Any delay would have been caused by IPL, not Alpine. From the attached picture, you can see these have been properly connected back to the home.As far as the fire in the electrical outlet, please see attached picture. The fire was caused by the tenant "overloading" the outlet with an unapproved 6-prong accessory plug into a outlet. We repaired and fixed the electrical damaged caused by the outlet being overloaded as soon as we received word of the issue.The important thing is that the issue has been resolved in a timely manner, regardless of who's fault and/or responsibility each facet of the issue was

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never claimed to nor will I ever know everything. I simply do not agree with the way Alpine Property Management has addressed this situation. Prior to filing my complaint, I contacted Alpine Property Management as well as representatives from ***I also accessed the public records of *** and *** *** ***
I obviously can’t speak for either company or how business was handled in the pastWhat I can definitively say is that *** owns *** ***; Alpine Property Management does notThe parking lot residents at *** *** were encouraged to use is actually located on part if not entirely on the lot at *** ***. I was led to believe the parking lot was part of the apartments at *** ***I no longer have the ability to park there and Alpine Property Management has done nothing to rectify the situation in the meantimeRegardless of whatever negations may or may not be going on, it would be the right and honorable gesture to adjust rent in accordance to the new reality each resident at *** *** now faces
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

As stated in the previous response, every time the furnace stopped working and we received a maintenance call, we sent an HVAC technician to either get the furnace going or to replace the blower motor to provide a permanent fix to the furnace going forward As was stated in the previous response, the blower motor part did arrive on 12/9, and the installation was same-day The furnace is working properly, and we've received no other furnace issue calls from the tenant since then
As far as the space heaters provided by Alpine, when the HVAC technician completed his blower motor replacement, he brought the space heaters back to our office We plugged them in and tested them to make sure They worked just fine While they do not substitute the permanent heating power of a central furnace, they were adequate for temporary heat for the couple of days while the part was being shipped Both the stove and water heater were unaffected by the furnace issue during this time period
We also reviewed the tenant's original application In the blanks on the application for the applicant to fill out the number and ages of the dependents that will reside at the house, nothing was filled in We will update our records as this as the number (or any) children living at the home was not disclosed by the tenant previously
Sincerely,
Alpine Property Management

Alpine Property Management is committed to handling any any all maintenance issues in a timely manner On 1/18/16, we received a call for no heat We sent a HVAC technician out to the property to fix the issue He adjusted the pressure switch in the furnace, and the heat was
kicking out properly Please see attached invoice
On 2/14/16, we received another call for no heat We sent a different HVAC technician to the property to fix the furnace He fixed the furnace that time as well I do not have the completed invoice back from this HVAC technician as he turns his invoices in every other week
Regarding the water, this property is one half of a duplex Each unit has separate gas and electric meters, but the water is shared As you can see in the attached email, this property was sold on Monday (2/22) Since the water services were shared between both units of the duplex, water services were in Alpine's name However, once the property sold, we no longer managed the property We gave the new buyer ample time to transfer the water services (hours) into his/her name It would not be reasonable for Alpine to keep water services in our name for a property we no longer had an agreement to manage
Sincerely,
Alpine Property Management

Alpine Property Management stands behind our original explanation As referenced, I've attached screenshots of text communication between the tenant and our maintenance staff while the basement was still flooded during the torrential downpour two weekends ago (it is not flooded anymore) As stated prior, this is why we do put the clause in our leases about unfinished basements being non-livable spaces and that tenants can store personal belongings down there at their own risk.The picture of the basement was taken during the flooding period The AC was fixed last week, and a new refrigerator has been installed We regret the inconvenience occurred and are open to discussing some rent credits for the lost food The tenant can call our office and we'd be happy to discuss.As far as the sump pump, the sump pump worked fine for the entire month of August (during rainfall) except during the weekend of torrential downpour when thousands of basements/streets/houses flooded As stated prior, this was a crazy period of time that we handled as best as possible We prioritized the emergencies first then handled the non-emergency items We appreciate the tenant's proactive action taken to minimize damage.We look forward to resolving this issue and maintaining a safe and livable home for our tenant

Alpine Property Management is committed to maintaining safe and clean homes for our tenants. As you can see in the attached tenant ledger for this property, the tenant currently OWES $1,in back rent (Full Months of Rent plus Late Fees) AND is in eviction status. As he did not
respond to our earlier back-rent letters (mailed AND hand delivered), we had to file eviction on the tenant due to lack of rent paid.Alpine Property Management logs every maintenance call we receive. We have no record of any maintenance requests from this tenant since 5/8/15.Since the garage is a detached garage, it currently does not have electricity running to it, nor did it have electricity when the home was leased to the tenant. Per Section of the attached lease, tenant agreed to take the property "As-Is" including the garage setup and componentry.Alpine Property Management does not "own" the houses that we manage. We have to seek approval from the owner regarding any and all non-emergency repairs/tenant requests. The tenants did request two AC Window Units from the owner. Since air-conditioning is not mandatory in the state of Indiana, the owner had the right to refuse the request, even though we strongly encouraged the owner to provide them. We cannot "force" the owner to comply with something that isn't a law or mandate.The tenant did reach out to us directly about these issues late last week. Our communication back to him was that if he got his rent paid current, we would then go back to the owner to see about power to the garage, etc. You cannot withhold rent due to maintenance issues in the state of Indiana.Once the tenant comes current in rent, we will revisit his requested repairs. We communicated that same message to him last week

Alpine Property Management received the attached "[redacted]" from [redacted] last Monday, November 23rd.  Alpine was completely blindsided by this letter both from a timing and execution standpoint.  We were under the impression that the gravel parking lot was laid on our side of the...

property line as this parking lot has been in existence for 2 YEARS with no communication from [redacted] as to otherwise.  I immediately contacted Brieanna from [redacted] back to follow up.My first comment to Brieanna from [redacted] was to reiterate that we will fully comply with property lines and get this resolved in a mutually beneficial manor.  There are 12 total apartment units at this complex, and given the proximity of the complex to [redacted], this was a benefit to that company as well given this complex provides them with a large customer base within walking distance to the store.  My second request was to allow us the time to conduct our own survey of the land OR purchase a copy of the survey that [redacted] conducted so that we are in total agreement on exactly where the property line is.  [redacted] denied our request to purchase a copy of the survey they conducted AND did not give us any time to commission our own survey before the fence would be erected.  Given the timing and the fact that it was the week of Thanksgiving, I did ask that our tenants be granted an extension to move their cars out of the lot.  It was not fair for our tenants (some of whom had already left town) to have to worry about their car being towed while they are celebrating Thanksgiving out of town.  Brieanna did grant me this request, so Alpine Property Management did proactively post notices on all cars in the lot AND on all doors asking our tenants to move their cars out of the lot for the time being while we worked this out with [redacted].  My last request was to inquire about the possibility of [redacted] selling or renting the lot to Alpine or one of our affiliated companies.  Brieanna asked me to submit formal LOI's, which we did (attached).Furthermore, Alpine had to work with [redacted] service to move the community dumpster located on the lot in question so that we could maintain trash service to the complex and keep it in a sanitary condition with regular pickup.  This was our first concern as the lack of a dumpster on the premises would jeopardize the cleanliness and sanitary condition of the complex.  We were able to work with [redacted] to move the dumpster to a new location this week so that regular trash pickup could be maintained.I completely understand the tenant's concern.  In fact, he came into our office earlier this week and we sat down to discuss.  I let him know exactly what we were attempting to do and coming up with a fair resolution was our top priority.  Alpine never "blew" any of this off.  11 out of the 12 tenants at the complex, while are somewhat inconvenienced with the lack of off street parking for the time being, completely understand the situation and have complied with our request.  It is important to note that there is ample on-street parking AND there is nothing in the lease regarding guaranteed off-street parking for the tenants at this complex.  In our opinion, [redacted] is unfairly acting without giving us the time to commission our own survey to verify the exact property line.  It would be one thing if we laid the gravel last week, and they sent us a notice contesting the property line.  This lot has been there for 2 YEARS with no issues/communication from [redacted] that a property line issue might be in question.As communicated to the tenant in our meeting at the Alpine office earlier this week, we are doing everything we can to remedy the issue in a fair manner with both [redacted] and our tenants.  We have asked for their patience while we sort this out.  This is a big undertaking and process, so instant results and remediation are not possible.  With my response, it is clear that Alpine is working hard to remedy the situation in a fair manner by exploring all possibilities.  There was no "hand-washing" by Alpine whatsoever. Sincerely,Alpine Property Management

The tenant did pay the back-rent owed, so they are "Current" on rent.  As soon as the back money came in, we sent out the work order for the garbage disposal.  That should be fixed very soon appointment with the tenant permitting.  As stated in the previous response, Alpine Property Management will work with tenants to handle issues that come up when rent is paid current.As far as responding to any of what the tenant wrote in the 2nd half of the first paragraph of his response back regarding the area, quality, etc .of the home, please see the attached email.  This was the initial email that our office received on Friday, Oct 23 about this situation written by the tenant.  As you can see in the first sentence of the 3rd paragraph (highlighted area), the tenant seems to be very happy about the property ("beautiful"), location ("wonderful"), neighbors ("sweet and generous").  After reading his reply with the slanderous remarks about the home itself, the area, Alpine, we were confused.  In direct communication to us, he was very positive about the home, area, etc.  Yet to a 3rd party, the home, area, and Alpine were "dragged through the mud" by the tenant.  Why are the stories conflicting?Regardless, going back and forth in this medium does not solve anything.  Please call our office (317-924-0810) for any rent related questions.  Please call our Maintenance  Line (317-716-9893) for any maintenance issues that come up.  We are looking forward to working with you to maximize your living experience with Alpine Property Management.Thanks!Alpine Property Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10721193, and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company said that they are getting the roof fixed and the roofer that was sent to my home on Friday July 17th told me he has submitted pictures and proof that we need a new roof 5 times . But in the five times he has submitted the pictures to the company my roof has still not been fixed. I am contacting a lawyer and the health department is coming to my home to inspect it. 
Regards,
[redacted]

As stated with in our previous response, For 2 years since the complex has been occupied, we received no communication or letters from [redacted] regarding the gravel lot.  Two years.  No issues or communication otherwise whatsoever.  Ever since the owner who contracts us to manage the complex purchased the property (3 years ago), we all were in agreement where we thought the property line was.Regarding the citations from Marion County regarding the dumpster, the ONLY citation ever communicated to us about the dumpster was the fact that for the first week or two of tenant occupancy at the complex, the dumpster did not have a fence around it.  Once we received communication about the fence, we erected the fence immediately.  After doing so, we received ZERO citations or complaints in TWO YEARS from [redacted], the City of Indianapolis, Marion County, [redacted] (dumpster owner), etc.  It is interesting that the tenant seems to think he knows all about the (false) history of citations and complaints when he's only lived there for a little over 2 months.  Alpine has been managing the complex for 3 years (including original construction rehab).  Even if there were additional citations received, [redacted] NEVER sent them to Alpine.  If [redacted] received citations, why would they not, at the very least, send them to Alpine?The decision to offer to purchase or rent the lot was done purely based on the tight time frame [redacted] gave us before they erected the fence.  As stated in our original response, the time frame given to us by [redacted] would not allow enough time for us to conduct a survey to either dispute or agree with [redacted]'s idea of where the property line was.  We had almost no other choice since [redacted] was unwilling to budge on the timeline of fence erection or provide us with a copy of the survey they had conducted.  As stated before, Alpine even offered to purchase a copy of the survey from [redacted].  That request was denied.As far as the pool goes, that was erected by one of the tenants in the complex over a holiday weekend WITHOUT ALPINE'S PERMISSION.  Once we found out about the pool, we had the pool taken down immediately.  Please see attached picture.  To equate Alpine Property Management to the rogue actions of one tenant is ridiculous.Alpine Property Management does not advertise for lease the properties that it manages, so it is not possible for us to advertise "Off-Street" parking at this location.  Alpine Leasing is a separate company (independent from Alpine Property Management).  We will call the operator of that company and have him take a look at his marketing and make any needed modifications.Sincerely,Alpine Property Management

Ms. [redacted] has been one of our clients for years.  In 2014, her home became vacant after the tenant moved out.  In order to return the home to rent-ready condition suitable for the next tenant, we sent her a scope of work needing her approval and funding.  She did not respond....

 So, we subsequently reached out MULTIPLE times (see attached "Communication Attempt 1", "Communication Attempt 2", and "Communication Attempt 3" emails).  We could never get in touch with her for almost 2 years.  Without explicit owner approval and payment, we could not commence the work for liability reasons as the management company.When she finally did send payment (in May 2016), that amount only cut into her outstanding Accounts Receivable (A/R) owed.  Please see attached "Outstanding AR Owed" document. We tried to facilitate additional dialogue to explain the deficit owed and steps to resolve, but were unsuccessful like the previous times.She finally initiated conversation on Monday to follow up.  We engaged her yesterday, and are working non-stop with her to resolve this issue ASAP.  It appears to be a misunderstanding, but as you can see from the attached documentation and explanation, we did make several good-faith efforts to resolve this. Sincerely,Alpine Property Management

Alpine Property Management has taken the appropriate actions to remedy this situation.  On 11/22, the tenant called our maintenance line to report that the furnace was not working.  We sent an HVAC technician to the home to repair the furnace.  The HVAC technician noted that the...

furnace was an older model, but he was able to repair the furnace to get it going and working properly.  On 11/30, the tenant called back to report that the furnace was not working.  Again, the same HVAC technician went there, noted that the furnace was older, and got the furnace going once again.
On 12/2, the tenant called back to report that the furnace was not working.  This time, we sent a different HVAC tech to the home to see if he could have any lucking in reparing the furnace.  The new HVAC tech also reported that the furnace was an older model.  Her performed the same repair as the previous tech, and got the furnace up and running again.  He recommended that we replace the blower motor as that was the cause of the issue.  Since this furnace is an older model, no HVAC supply shops currently carry that model of blower motor "in-stock".  The tech had to "special order" the correct blower motor from the factory.  In fact, the factory had to "hand-make" the blower motor as that model was no longer in production.  Since the part needed to be special ordered, it would not arrive until 12/8 or 12/9.  Once the blower motor part arrives, the HVAC tech will install same day.  When the HVAC tech left the property on 12/2, the furnace was running correctly, albeit a bit noisy.
Alpine received no phone calls from the tenant from 12/3 to 12/6 (including none to our 24/7 emergency maintenance line over the weekend) reporting that the furnace was not working.  On 12/7, the tenant came into our office to report that the furnace was not working.  We let him know, once again like the HVAC tech did while he was at the property, that the special order part was being made, and would be installed as soon as the part arrived.  To accommodate the tenant for the short period of time until the part arrives, Alpine had a contractor drop off space heaters that same night to hold them over temporarily.
If the part does not arrive today (12/8), Alpine will provide the tenant with money to pay for a hotel room for the night since the part is scheduled to arrive on 12/9 at the latest.  This is in addition to the space heaters Alpine already provided to the tenant to hold them over temporarily.
As you can see, Alpine has made multiple, good-faith efforts to remedy the situation quickly and take care of the tenant's temporary inconvenience.  While we cannot control the age of an existing furnace, how long it takes to special-make a part for the furnace, etc, we can control the steps taken to fix the situation, and we have done so.
Thanks,
Alpine Property Management

Alpine Property Management is committed to providing safe and functioning housing for our tenants.  This work order was called in late yesterday afternoon.  Before that work order yesterday, we had not received a call from that tenant for nearly two months.  We have addressed EVERY...

work order she's called in.  Like everyone around the city, we are battling high water tables and water in basements due to the recent amounts of rainfall received.  We have taken numerous, similar calls in the last 24 hours at other homes around the city.  We have a plumber en route now to get the water out from her basement.  We are still within the 24-hour turn window for emergency work order fulfillment.  We have been in communication with the tenant and are committed to resolving this matter ASAP.  While we cannot control the crazy amount of rain we've had, we can control how quickly we tackle these issues.

Alpine Property Management is committed to providing safe and clean homes for our tenants.  In order to achieve that goal, we keep detailed records of any and all maintenance issues.The tenant moved into the home 9/9/16.  Please see attached "Flea Work Order".  As you can see, the...

tenant reported fleas on 11/2/16, which is nearly 2 full months after they moved in.  If there were fleas inside the property when the tenant moved in, we would have received a phone call within the first week.  I am not sure how it would be Alpine's fault if the tenant reported fleas almost 2 months after moving in.  Regardless, we have sent the work order to an exterminator.  To insinuate that Alpine has been negligent or dismissive of any fleas is a complete lie.We handled the AC unit work order immediately after it was received.  Please see "Central AC Repair" attachment.  We cannot control when things break, but we control how quickly we fix them.  And we did so in this case.  To suggest that we've let a Central AC issue linger is completely untrue.I have checked every maintenance work order that this tenant has submitted.  NOTHING has ever been reported about mold.  The only reoccurring issue we've been having is an issue with one of the toilets.  We've snaked the toilet to clear, replaced the toilet, and are now installing an injector pump to help with the drainage since the toilet sits in the bottom story of a bi-level home.  The home does have 2 bathrooms, so the tenants have been able to use the restroom during the repairs process.  We've been working to solve the issue in a timely manner.  I called the plumber who has been dealing with the toilet issue to inquire about any mold.  The plumber said he has NEVER seen any mold OR has the tenant told him about any mold.  And he has been over to  the house numerous times.