East Coast Storage Equipment Company

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We have reached an agreement with [redacted] and [redacted] said that she'd relay that information to youWe are making paymentsSomeone please contact me about this ASAP

*** I just contacted [redacted] from [redacted] via email at 3:PM and stated exactly what was requestedI hope this resolves the issue and I do apologize for any inconvenienceHappy new year! Thanks, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] ATTN: [redacted] I am rejecting this response because: I am faxing over a series of emails dating from March - July in which East Coast Storage Equipment (ECSE) over and over again promised us to pay our check tomorrow, next week, information on Monday and so forth It was not until I stated we would be filing complaints against their company that we heard "check is in the mail" Same thing they are telling your organization We were required to wire transfer funds to their business We requested that they also wire transfer the reimbursement to our account This is a common procedure for their type business and we were even asked for our bank account information However, they stated they "missed" the wire transfer because check was already cut and in mail We no longer believe anything they are telling us They have never honored their promises including having the materials they billed us for in the first place We believe that they know that we are an out-of-state client and it is more difficult for us to take them to court than someone from NJ Our hope is that we not only get the funds that everyone is agreement is owed to us; but, also help warn any future out-of-state clients that purchase from them they take the chance their funds will be kept I very much appreciate the help your organization is providing because I have run out of ideas on how to deal with ECSE Please let me know if you have any questions I can be reached at [redacted] Regards, [redacted] ***

[redacted] I just contacted [redacted] from [redacted] via email at 3:PM and stated exactly what was requestedI hope this resolves the issue and I do apologize for any inconvenienceHappy new year! Thanks, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThanks goes to only [redacted] at East Coast Storage--he's the only one who was actually willing to help me [redacted] ***

Complaint: ***
I am rejecting this response because:
We have never received a check. This has been told on multiple occasions. We are all in agreement on the amount owed, we have been asking for payment, for what reason would we not cash the check?? If East Coast Storage Equipment is adamant that a check has been mailed, they should be able to see that it has not cleared their bank. I would like to suggest that they stop payment on the check and do a wire transfer as we have always requested. They already have our information. I am more than willing to pay the $stop payment fee on the check if they will follow through with a wire transfer directly to our account so we do not have to worry about "lost in the mail"
Thank you again for your part in resolving this matter
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I was never offered the option of cancelling the orderI was continuously told that the product was on the floor and they were waiting on the carrierMr*** told me every time that I spoke with him that a credit was comingHe never once stated that there was a possibility that a credit would not be issuedHe even asked me to send him an e-mail regarding the credit and he would take care of it immediatelyThe last 3-times I called him he always stated that he would get back with me and never didI have never spoken with Mr*** regarding this subjectIf he was aware of this issue why did it take me contacting the Revdex.com to get a response from him?At this time I am tired of trying to get my money from them due to their poor service and handling of this issueI just want it documented for the record and question the "A+" rating which lead me to use them in the first place
Regards,
*** ***

Ok, I see that the resolution was rejectedDoes this mean that the check was received and not cashed? Would like an answer before moving forward

***:We delivered everything as promised and although we were late with the order, we gave you the option to cancel when it got delayed*** *** only said that he'd speak to the office to see if there was anything that could be done with the freight chargeAt this point there's nothing
we can do but offer you a full refund if you want to return the rack.We do apologize for the inconvenience. Thanks,*** ***

We agree to the disputed amount and have sent a refund to reflect the material not received

Complaint: ***
ATTN: *** ***
I am rejecting this response because:
I am faxing over a series of emails dating from March - July in which East
Coast Storage Equipment (ECSE) over and over again promised us to pay our check tomorrow, next week, information on Monday and so forth. It was not until I stated we would be filing complaints against their company that we heard "check is in the mail". Same thing they are telling your organization. We were required to wire transfer funds to their business. We requested that they also wire transfer the reimbursement to our account. This is a common procedure for their type business and we were even asked for our bank account information. However, they stated they "missed" the wire transfer because check was already cut and in mail. We no longer believe anything they are telling us. They have never honored their promises including having the materials they billed us for in the first place. We believe that they know that we are an out-of-state client and it is more difficult for us to take them to court than someone from NJ
Our hope is that we not only get the funds that everyone is agreement is owed to us; but, also help warn any future out-of-state clients that purchase from them they take the chance their funds will be kept. I very much appreciate the help your organization is providing because I have run out of ideas on how to deal with ECSE. Please let me know if you have any questions. I can be reached at ***
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I WISH I COULD BELIEVE THIS BUISNESSWHEN I PURCHASED FROM THEMHE SAID I WILL HAVE MY ITEMS % I HAVE STILL NEVER RECIEVED WHAT HE KEEPS PROMISINGEVERY TIME HE SAID HE WAS GOING TO DELIVERHE ALWAYS MADE AN ECUSE WHY HE COULD NOTFINALLY HE SAID HE WAS FILLING BANKRUPTCYWHY HE TAKE MY MONEY IF HE WAS DOING THISHE DOES NOT PUT US UNDER BANKRUPTCY FOR A REASONALL I WANT IS MY MONEY OR A DELIVERY DATE WHEN I CAN GET MY PRODUCTPLEASEI PAID HIM IN THE MANNER HE ASKEDNOW I NEED MY ITEMSI NEED TO KNOW WHENI NEED A COMMITMENTHE DOES NOT HAVE MY BEAMSHE IS LIEINGIF HE HAS THEMI WOULD LOVE TO HAVE THEM MYSELFASK HIM WHEN WILL I GET WHAT I PAID FORWHEN WILL HE DELIVER MY BEAMSI NEED A DATE AND TIME
Regards,
*** ***

We have been willing to accept return of goods that were shipped wrong and have asked verbally and via E-mail for address/location
information for pick up the uprights that will be made after refund payment is confirmedPlease ask the to supply this information so we can schedule refund & pick upThank You

Once necessary dispute agreement is composed and finalized by our corporate attorney we will deliver the balance of the beams
This should take place Next week and we should be able to confirm delivery day sometime on Monday 11/10/
We will send *** an e-mail regarding the above

We have reached an agreement with [redacted] and [redacted] said that she'd relay that information to you. We are making payments. Someone please contact me about this ASAP.

[redacted]
 
I just contacted [redacted] from [redacted] via email at 3:53 PM and stated exactly what was requested. I hope this resolves the issue and I do apologize for any inconvenience. Happy new year!
 
Thanks,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Yes he called me today and was calling me names and threatened me. I will make a police report if he does again. There was a typo in address and amount of beams. Correct address is [redacted]. The correct amount of beams is 1500. Why he sells what he don't have? Just give me my product please. Please.(This was a type error. I try to call to correct but there was no answer this morning. I called before house of operation.) He told me 2 days ago about bankruptcy. Our Lawyer now is looking at his bankruptcy case. He is a dishonest person. Many lawsuits he id filling against. All I want is my beams. He said they are there at his location. I will pick them up. But now he say they are not there. We gave 23,000 Dollars to this guy who does not run his business honestly. He knew he was going to keep our 23,000 Dollars and do nothing. I have many phone records of me calling him about deliveries he never sent to us. Always made excuses. Finally two days ago he say he is under bankruptcy. We are not listed under his case. So please get our money back or our beams. Do not have him call me again. I now do not feel comfortable him threatening me. He can email me on where to get my beams, or email me where to send my money. This is no way to earn money by stealing it from someone who works hard for it. Please Revdex.com help me by this guy doing fair business and give me my beams or money. He has no intention to do so. ONLY TO MAKE EXCUSES TO DELAY! 
Thanks for your time.
Regards,
[redacted]