East Coast Storage Equipment Company

I believe my previous response was premature. I thought I had all the facts, but I didn't. [redacted] and I have agreed to split the freight. I sent out a check for $250 yesterday and [redacted] is going to respond after receiving the check.
 
[redacted]: I'm glad we could work this out and I apologize. Have a great weekend.
 
Thanks,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks goes to only [redacted] at East Coast Storage--he's the only one who was actually willing to help me.
[redacted]
[redacted]

Hello,
We have advised [redacted] that you were billed incorrectly,
Thanks

Complaint: [redacted]
I am rejecting this response because:
As I stated on the phone, an arrangement was made for ESCE to pay biweekly starting September 29th by wire transfer with payment in full by November 15th.  We sent a Promissory Note for Mr. [redacted] to sign to agree to the arrangement; however, to date we have not received either the first payment, signed Promissory Note, nor any communication from Mr. [redacted].  On my e-mail to Mr. [redacted], I stated that we need to stay in communication on the payments and we have not heard anything.  We are still willing to accept bi-weekly payments by wire transfer and work with them; however, Mr. [redacted] needs to start to communicate and follow through on what has been promised.  We no longer believe what he tells us so the only thing that will change things is for payments to be made.  If ECSE starts making payments then I will immediately let you know so we can adjust the closing of the complaint until this is resolved.  If bi-weekly payments are not made and reimbursement is not paid in full by November 15th, then we will be contacting Consumer Affairs to try to locate a lawyer in New Jersey to take this to the next level.
Regards,
[redacted]

[redacted]:We delivered everything as promised and although we were late with the order, we gave you the option to cancel when it got delayed. [redacted] only said that he'd speak to the office to see if there was anything that could be done with the freight charge. At this point there's nothing we can do...

but offer you a full refund if you want to return the rack.We do apologize for the inconvenience. Thanks,[redacted]

[redacted] from [redacted] is not being honest as he only ordered 1,500 beams and paid for 1,500 beams as per the Invoice. We did deliver 750 beams that he installed in his warehouse.
Unfortunetly we did file for reorganization and that process has delayed the delivery of the balance of the 750...

beams.
[redacted] was made aware of the filing as I was honest and did inform him that we would still deliver these beams to him but this would be delayed do to the circumstnces that occured subsequent his order.
Although this type of harassement is illegal based on our situation and the fact that I did inform [redacted] of these details I will still try to work with [redacted] and [redacted] to resolve.
I will need [redacted] to disclose the true facts of the transaction including the amount of beams ordered and the actual amount of material that is due.
The original Invoice should be able to help [redacted] recall exactly what is due.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution is satisfactory to me.
Regards,

We do apologize for the inconvenience and our inability to fill the order as planned. I'd like to request that we split up your refund into payments.Thanks,[redacted]

[redacted] I just contacted [redacted] from [redacted] via email at 3:53 PM and stated exactly what was requested. I hope this resolves the issue and I do apologize for any inconvenience. Happy new year! Thanks,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
ATTN:  [redacted]
I am rejecting this response because:
I am faxing over a series of emails dating from March 2014 - July 2014 in which East Coast Storage Equipment (ECSE)...

over and over again promised us to pay our check tomorrow, next week, information on Monday and so forth.  It was not until I stated we would be filing complaints against their company that we heard "check is in the mail".  Same thing they are telling your organization.  We were required to wire transfer funds to their business.  We requested that they also wire transfer the reimbursement to our account.  This is a common procedure for their type business and we were even asked for our bank account information.  However, they stated they "missed" the wire transfer because check was already cut and in mail.  We no longer believe anything they are telling us.  They have never honored their promises including having the materials they billed us for in the first place.  We believe that they know that we are an out-of-state client and it is more difficult for us to take them to court than someone from NJ.
Our hope is that we not only get the funds that everyone is agreement is owed to us; but, also help warn any future out-of-state clients that purchase from them they take the chance their funds will be kept.  I very much appreciate the help your organization is providing because I have run out of ideas on how to deal with ECSE.  Please let me know if you have any questions.  I can be reached at [redacted].
 
Regards,
[redacted]

Hello,We have advised [redacted] that you were billed incorrectly,Thanks

Complaint: [redacted]
I am rejecting this response because:I was never offered the option of cancelling the order. I was continuously told that the product was on the floor and they were waiting on the carrier. Mr. [redacted] told me every time that I spoke with him that a credit was coming. He never once stated that there was a possibility that a credit would not be issued. He even asked me to send him an e-mail regarding the credit and he would take care of it immediately. The last 3-4 times I called him he always stated that he would get back with me and never did. I have never spoken with Mr. [redacted] regarding this subject. If he was aware of this issue why did it take me contacting the Revdex.com to get a response from him?
At this time I am tired of trying to get my money from them due to their poor service and handling of this issue. I just want it documented for the record and question the "A+" rating which lead me to use them in the first place.
Regards,
[redacted]

Although the Company had filed for Ch11 reorganization we will still honor the the purchase order and not list the customer as a creditor.
His response is not exactly true however we understand his frustration and will work with the customer to resolve the missing beams in the order.
Thank you.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks goes to only [redacted] at East Coast Storage--he's the only one who was actually willing to help me.
[redacted]
[redacted]

I believe my previous response was premature. I thought I had all the facts, but I didn't. [redacted] and I have agreed to split the freight. I sent out a check for $250 yesterday and [redacted] is going to respond after receiving the check. [redacted]: I'm glad we could work this out and I apologize. Have a great weekend. Thanks,[redacted]

Review: Vendor cashed our $9000 check (50% down) for used shelves on July 25, 2014 and as of today September 15, 2014, has not shipped them. These were used shelves so there was no production lead-time. We made repeated attempts to call, email and write the vendor to understand the issue and get commitment to ship. The vendor continually told us they would be shipping on a certain date and then never did. We have asked for a refund on August 22 and subsequent dates after that as we needed to buy shelves and would have to buy from another vendor. Last conversation with [redacted], the Chief Principal of the company was on Friday, September 5, at which time John said he would either ship or send us a refund in the next couple of days but we have not seen either. We have moved forward with another company but would like our $9000 returned.Desired Settlement: We would like our $9000 returned as soon as possible.

Business

Response:

We do apologize for the inconvenience and our inability to fill the order as planned. I'd like to request that we split up your refund into payments.Thanks,[redacted]

Review: We paid for beams for our racking in our warehouse. We paid for 3000 120" Beams. Around $23,000.00 Sent by Bank Wire transfer. [redacted] kept making excuses why product not delivered. Around 1 month of excuses. Yesterday (10-08-2014) [redacted] told me on phone he was under Bankruptcy. Before this he told me he had my beams at his compa[redacted] Now he say he don't have. I need my money back please. HE WILL NOT TELL ME WHO THE LAWYER IS OR WHEN HE FILED BANKUPTCY. HE DID SAY AT ONE POINT HE PAID FOR MY BEAMS AND HE HAD THEM. [redacted] IS TELLING TOO MANY LIES. HIS RATING IS A GOOD RAITING FROM Revdex.com. THAT IS WHY I TRUSTED HIM. PLEASE DO SOMETHING ABOUT THIS COMPANY TAKING MY MONEY FOR NOTHING. IT IS VERY HARD TO MAKE MONEY TODAY.Desired Settlement: I NEED MY MONEY BACK PLEASE.

Business

Response:

[redacted] from [redacted] is not being honest as he only ordered 1,500 beams and paid for 1,500 beams as per the Invoice. We did deliver 750 beams that he installed in his warehouse.

Unfortunetly we did file for reorganization and that process has delayed the delivery of the balance of the 750 beams.

[redacted] was made aware of the filing as I was honest and did inform him that we would still deliver these beams to him but this would be delayed do to the circumstnces that occured subsequent his order.

Although this type of harassement is illegal based on our situation and the fact that I did inform [redacted] of these details I will still try to work with [redacted] and [redacted] to resolve.

I will need [redacted] to disclose the true facts of the transaction including the amount of beams ordered and the actual amount of material that is due.

The original Invoice should be able to help [redacted] recall exactly what is due.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Yes he called me today and was calling me names and threatened me. I will make a police report if he does again. There was a typo in address and amount of beams. Correct address is [redacted], [redacted], [redacted], [redacted]. The correct amount of beams is 1500. Why he sells what he don't have? Just give me my product please. Please.(This was a type error. I try to call to correct but there was no answer this morning. I called before house of operation.) He told me 2 days ago about bankruptcy. Our Lawyer now is looking at his bankruptcy case. He is a dishonest person. Many lawsuits he id filling against. All I want is my beams. He said they are there at his location. I will pick them up. But now he say they are not there. We gave 23,000 Dollars to this guy who does not run his business honestly. He knew he was going to keep our 23,000 Dollars and do nothing. I have many phone records of me calling him about deliveries he never sent to us. Always made excuses. Finally two days ago he say he is under bankruptcy. We are not listed under his case. So please get our money back or our beams. Do not have him call me again. I now do not feel comfortable him threatening me. He can email me on where to get my beams, or email me where to send my money. This is no way to earn money by stealing it from someone who works hard for it. Please Revdex.com help me by this guy doing fair business and give me my beams or money. He has no intention to do so. ONLY TO MAKE EXCUSES TO DELAY!

Thanks for your time.

Regards,

Business

Response:

Although the Company had filed for Ch11 reorganization we will still honor the the purchase order and not list the customer as a creditor.

His response is not exactly true however we understand his frustration and will work with the customer to resolve the missing beams in the order.

Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I WISH I COULD BELIEVE THIS BUISNESS. WHEN I PURCHASED FROM THEM. HE SAID I WILL HAVE MY ITEMS 100 % I HAVE STILL NEVER RECIEVED WHAT HE KEEPS PROMISING. EVERY TIME HE SAID HE WAS GOING TO DELIVER. HE ALWAYS MADE AN ECUSE WHY HE COULD NOT. FINALLY HE SAID HE WAS FILLING BANKRUPTCY. WHY HE TAKE MY MONEY IF HE WAS DOING THIS. HE DOES NOT PUT US UNDER BANKRUPTCY FOR A REASON. ALL I WANT IS MY MONEY OR A DELIVERY DATE WHEN I CAN GET MY PRODUCT. PLEASE. I PAID HIM IN THE MANNER HE ASKED. NOW I NEED MY ITEMS. I NEED TO KNOW WHEN. I NEED A COMMITMENT. HE DOES NOT HAVE MY BEAMS. HE IS LIEING. IF HE HAS THEM. I WOULD LOVE TO HAVE THEM MYSELF. ASK HIM WHEN WILL I GET WHAT I PAID FOR. WHEN WILL HE DELIVER MY BEAMS. I NEED A DATE AND TIME.

Regards,

Business

Response:

Once necessary dispute agreement is composed and finalized by our corporate attorney we will deliver the balance of the beams.

This should take place Next week and we should be able to confirm delivery day sometime on Monday 11/10/14.

We will send [redacted] an e-mail regarding the above.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 2-18-2014 we ordered (40) Rack Uprights, 48" deep x 144" tall on our purchase order number [redacted]. We had to prepay the order before it shipped out, with an overnight check for $13,688 of which $2,600 was for the above items. When the materials arrived, there were only (32) Rack Uprights and the size was 48" deep x 120" tall. This was not what I ordered and it was not accepted by my customer. I had to turn around and order replacements from another company out of Indiana and pay them. I have been asking for a refund since the end February 2014. [redacted] promised the check was mailed on April 7, 2014 and we have not seen it yet. He no longer answers our calls or emails.Desired Settlement: Send a check for $2,600 for the incorrect product. We will absorb the cost for the freight.

Business

Response:

We have been willing to accept return of goods that were shipped wrong and have asked verbally and via E-mail for address/location information for pick up the 32 uprights that will be made after refund payment is confirmed. Please ask the to supply this information so we can schedule refund & pick up. Thank You.