East Coast Storage Equipment Company

Review: We purchased shelving units from East Coast Storage Equipment Co., Inc. on 6/25/14 for $1,922. $400 of that was for prepaid freight charges. We received our items and installed them in our warehouse. The shelving racks are great and we are very happy with the product. However, we are receiving a $600 bill from [redacted] (the freight company) for freight charges. I called [redacted] and explained that we prepaid East Coast Storage for the freight charges. The rep from [redacted] said that the bill of lading wasn’t correctly filled out by East Coast Storage.

I spoke to [redacted], [redacted] and [redacted] at East Coast Storage and they all assured me that they would take care of this promptly. They have not taken care of anything, because we are now receiving collection notices for freight charges that should have been paid by East Coast Storage.

On 11/12/15, I spoke to [redacted] at [redacted] and she said that all East Coast Storage needs to do is send them ([redacted] an email stating that East Coast Storage is responsible for the freight charges, not [redacted] Mechanical, Inc. because the bill of lading wasn’t correctly filled out by East Coast Storage. This email has not been sent yet, and I have tried to contact East Coast Storage several times since November, but no one has returned my calls--EVER!Desired Settlement: To resolve this issue, all East Coast Storage has to do is send [redacted] Greenawalt at [redacted] ([redacted]) an email stating that East Coast Storage is responsible for the freight charges, not [redacted] Mechanical, Inc. because the bill of lading wasn’t correctly filled out by East Coast Storage. That's it.

It would be nice if someone at East Coast would return my phone calls, but all I need them to do is send the email to [redacted]. Every time I call East Coast, I get the run around by either [redacted] or [redacted].

Business

Response:

Hello,We have advised [redacted] that you were billed incorrectly,Thanks

Business

Response:

[redacted] I just contacted [redacted] from [redacted] via email at 3:53 PM and stated exactly what was requested. I hope this resolves the issue and I do apologize for any inconvenience. Happy new year! Thanks,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks goes to only [redacted] at East Coast Storage--he's the only one who was actually willing to help me.

Review: On Friday 2.25.2011 I paid $1284.00(1200 plus 84 in NJ state tax) for the following items: 10 each 12" shelving 10 each 12" shelf backing 30 each 12" shelves 10 each 15" shelving 10 each 15" shelf backing 30 each 15" Shelves 2 each Steel work tables During the delivery on Friday 2.25.2011 it was noted by the driver the tables($200 plus tax) was not in the shipment. I called [redacted] at [redacted], he noted their error and promised the tables would be delivered on Monday 2.28.2011. On Saturday 2.26.2011 during the shelf assembly process we realized the wrong 15" back panels were delivered. I called [redacted] again at [redacted]. He again acknowledge their mistake and promised the wright backs would also be delivered on Monday 2.28.2011. I waited until 3pm on Monday 2.28.2011 and called [redacted] again at [redacted]. He said they were busy and he would call me back shortly. [redacted] didnt call back on Monday 2.28.2011. I called [redacted] again at [redacted] back on Tuesday 3.1.2001. He once again assured me the missing/wrong items would be delivered on Tuesday 3.1.2011. I again waited until 3pm on Tuesday 3.1.2011. No delivery or call. I called again on Wednesday at 10am 3.2.2011 left voice message for [redacted] at [redacted]. Didnt get a response. I called back again 3pm on 3.2.2011 and left voice message for [redacted] at [redacted]. Didnt get a response. I called back again 5pm on 3.2.2011 again and talked to [redacted] at [redacted]. He told me they were really busy and would not get to until Friday 3.4.2011. Today is 3.14.2011, the missing paid items and wrong paid items. I have been taken advantage of. I would like my money back or my items. Regards DesiredSettlementID: Other (requires explanation) Product_Or_Service: Shelving and tables Order_Number: Not given Purchase_Price: 1284.00Desired Settlement: See Complaint Text

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: East Coast Storage Equipment (ecse) stated they had a product we needed on their website. Our Director or Procurement called and confirmed product and stated we wanted the materials. They invoiced us a total of $7398.00 for the products ordered. We wire transferred them the funds per their instructions. We only received partial shipment of products. We were informed they did not have all the products promised. They owe us a reimbursement of $5,598.00. This took place on March 4, 2014. Since then we have many e-mails were we were promised a reimbursement check "next week". Of course it never came. We contacted the Director, [redacted] and he promised a refund. Our lawyer called the company and no response. We pulled information from the SCC and contacted the name listed [redacted] and he of course stated that a check was mailed on 6/20/14. Again it was not true. We feel they know we are out-of-state and it would be too costly to take to court so they have repeatedly misrepresented themselves in first stating they had a product we paid for, and second by repeatedly telling us they have mailed our reimbursement check. We have everything in writing on our end. It is a concern of our that this is a way for them to make extra money.Desired Settlement: We would like a wire transfer to our account for the agreed amount of $5,598.00 per the wire transfer information that has been provided to East Coast Storage Equipment on multiple occasions. We are deeply concerned on the amount of lies told to us and we do not want other companies to go through what we are going through. It is common practice to pay cash in advance for used materials with companies such as ecse ; however, we have always received product or immediate refund if things did not work out. This has been going on for 4 months with no end in sight.

Business

Response:

We agree to the disputed amount and have sent a refund to reflect the material not received.

Consumer

Response:

Review: [redacted]

ATTN: [redacted]

I am rejecting this response because:

I am faxing over a series of emails dating from March 2014 - July 2014 in which East Coast Storage Equipment (ECSE) over and over again promised us to pay our check tomorrow, next week, information on Monday and so forth. It was not until I stated we would be filing complaints against their company that we heard "check is in the mail". Same thing they are telling your organization. We were required to wire transfer funds to their business. We requested that they also wire transfer the reimbursement to our account. This is a common procedure for their type business and we were even asked for our bank account information. However, they stated they "missed" the wire transfer because check was already cut and in mail. We no longer believe anything they are telling us. They have never honored their promises including having the materials they billed us for in the first place. We believe that they know that we are an out-of-state client and it is more difficult for us to take them to court than someone from NJ.

Our hope is that we not only get the funds that everyone is agreement is owed to us; but, also help warn any future out-of-state clients that purchase from them they take the chance their funds will be kept. I very much appreciate the help your organization is providing because I have run out of ideas on how to deal with ECSE. Please let me know if you have any questions. I can be reached at [redacted].

Regards,

Business

Response:

Ok, I see that the resolution was rejected. Does this mean that the check was received and not cashed? Would like an answer before moving forward.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

We have never received a check. This has been told on multiple occasions. We are all in agreement on the amount owed, we have been asking for payment, for what reason would we not cash the check?? If East Coast Storage Equipment is adamant that a check has been mailed, they should be able to see that it has not cleared their bank. I would like to suggest that they stop payment on the check and do a wire transfer as we have always requested. They already have our information. I am more than willing to pay the $25 stop payment fee on the check if they will follow through with a wire transfer directly to our account so we do not have to worry about "lost in the mail".

Thank you again for your part in resolving this matter.

Regards,

Business

Response:

We have reached an agreement with [redacted] and [redacted] said that she'd relay that information to you. We are making payments. Someone please contact me about this ASAP.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

As I stated on the phone, an arrangement was made for ESCE to pay biweekly starting September 29th by wire transfer with payment in full by November 15th. We sent a Promissory Note for Mr. [redacted] to sign to agree to the arrangement; however, to date we have not received either the first payment, signed Promissory Note, nor any communication from Mr. [redacted]. On my e-mail to Mr. [redacted], I stated that we need to stay in communication on the payments and we have not heard anything. We are still willing to accept bi-weekly payments by wire transfer and work with them; however, Mr. [redacted] needs to start to communicate and follow through on what has been promised. We no longer believe what he tells us so the only thing that will change things is for payments to be made. If ECSE starts making payments then I will immediately let you know so we can adjust the closing of the complaint until this is resolved. If bi-weekly payments are not made and reimbursement is not paid in full by November 15th, then we will be contacting Consumer Affairs to try to locate a lawyer in New Jersey to take this to the next level.

Regards,