Eastbay

Review: I purchased some items online recently and input a Shipping address that was different from my Billing address. The item ended up going to my Billing address. I called customer support and first thing was greeted with a disgruntled attitude. I am guessing that have tons of internal issues which translate to customer issues. I explained my situation and in most cases a "call tag" or a shipping label would have been sent to easily resolved this minor issue, but they had to transfer me to a "resolution rep". This "resolution rep" greeted me with even more of a bad attitude right away, already saying she could do nothing for me. I explain this was in no way my fault and something should be done to rectify it. She just went on say "No, contact someone at the address it shipped to". She said this without even asking if I was at this address, which I was. I am buy this item as a gift for someone, but at this rate, I guess not.Desired Settlement: Resend the items to the correct address.

Business

Response:

May 6, 2016 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], I received your correspondence and would like to address Mr. [redacted]’s concerns regarding his recent order and conversations with our customer service staff. When a customer pays with PayPal, as Mr. [redacted] did, the shipping address will always default to the main address PayPal has on file for the customer. During checkout, the customer is directed to the PayPal site where the shipping address is chosen, and then checkout is completed back on the Eastbay website. The shipping address is the address the customer chooses with PayPal; this is PayPal’s process anytime they are used as a payment method. In regards to Mr. [redacted]’s concerns about the resolution specialist who assisted him, I have forwarded a copy of his complaint to her manager for follow-up. Information on any further action that may be taken is confidential but I can assure Mr. [redacted] that customer service is our top priority and we take these types of concerns very seriously. As his order has been delivered to the address PayPal provided to us for shipping, we are not able to do anything more for Mr. [redacted] regarding his order. If he does not wish to keep it, he is welcome to return it using the prepaid return label and we would be more than happy to waive the $6.99 return shipping fee. Thank you for your time. [redacted] Customer Care Supervisor Eastbay

Consumer

Response:

If I can give eastbay zero start I will do so

This was the worst online company I have ever dealt with, they charge extremely high return cost even the shoes doesn't fit on you. It's such a joke. DON'T buy any stuff from eastbay.com

Review: On March 15th, ordered a pair of Nike Turbo Shox from Eastbay for my brother who was unable to find them after going to several stores. I sent my brother a photo of the shoe and he informed me that that was not what he wanted. I called Eastbay right back (within 30 minutes) to cancel and was told that once an order was placed, you could not cancel. Spoke to a Supervisor who informed me that they would call the warehouse in the morning and stop the order an that someone would call me back. Well no one ever called me, so when I got home this evening I called Eastbay and the informed me that the order had shipped.I have been ordering online for over 30 years and have never had a problem until I ordered from Eastbay.Desired Settlement: Credit my credit card. Should never have been charged.

Business

Response:

March 19, 2015

Review: I had purchased an item online and needed to cancel it because it was an error. I called within and hour and a half and they refused to cancel my order saying it was already processed. I asked to speak to a manager and was still told they could not cancel the order.Desired Settlement: I want my return shipping paid for because they refused to cancel my order.

Business

Response:

November 21, 2013

Review: I have contacted eastbay numerous times over the past two weeks to make a return. They have been telling me that they have sent a return label and refund but I have yet to receive either. The customer service reps are always rude and it's almost like they refuse to send me a return label and my refund. I have contacted PayPal and notified them also because my payment was through them.Desired Settlement: I would like a full refund and an apology from eastbay for this

Business

Response:

November 16,

2015RevDex.com of Wisconsin [redacted]

RE: Complaint # [redacted] – [redacted] Dear [redacted],I received

your correspondence and reviewed the information in Mr. [redacted]’s account. I sincerely apologize for the inconvenience he

has experienced with our company while trying to make his return.His account

shows that his account has been placed with [redacted], a resolution specialist who

provided the PayPal confirmation number for his refund and confirmed that he

received a return label on 11/13/15. At

this time all Mr. [redacted] needs to do is send the item back and his account will be

updated.Again, I am

very sorry that he had such a poor experience with us. We greatly appreciate his patronage and look forward

to giving him a better experience in the future. Thank you for your time. [redacted] Eastbay

Review: I ordered a pair of Special release shoes from Eastbay, a company I am not only a loyalty club member at, but more over spend a decent amount of money at annually, and the product I received was damaged. The shipping container was in good shape, and had no issues, however, when opening the box, the shoe box itself (for shoe releases like this, the shoebox has significant value associated with it, both in monetary and sentimental form for those who collect shoes) had significant damages, it appeared that someone dropped it, stepped on it and or it got smashed somewhere. The shoes themselves appear to not be damaged, however this has yet to be determined 100%.

I contacted Eastbay twice regarding this, once via chat and second via phone, both with the same outcome. They do not replace boxes nor does that count as a defect. I then proceeded to contact Nike directly regarding the issue, and they directed me back to Eastbay as they were the reseller that handled the order.

Eastbay has generally always exceeded my expectations, and are a great representation of the state I live in as they are a Wisconsin based company, however, this case was a shame, as I am sure many of their employees know that Releases such as Retro Jordan releases, are expensive, hard to get, and the box is very much a part of the purchase.

Product damage images are available upon request.Desired Settlement: I understand that collectable shoes come with those who scam to try and get free replacements, I am not trying to do this, I simply would like them to acknowledge the issue, address it accordingly and not disregard the claim as something they cannot address. The pair of shoes after tax cost well over$200, and they cannot be simply exchanged or returned and purchased elsewhere as they are sold out. With that, I would like them to atleast mend this bad transaction, as like I have said before, they have always had standout service, and this time around, I am very disappointed, in not only the transaction, but more over their handling of the issues. If they are unable to get a new product and or box, then the very least they can do is compensate for this, as it was clearly shipped damaged, rather than being damaged in shipping.

Business

Response:

April

15, 2015

Review: I've been registered with footlocker VIP since march and haven't received my first coupon yet to receive $10 off. I've called several times and the reps will say they will send it out but I haven't received it. It's been 5 months and I still didn't get my joining coupon. If they will fasley mislead customers then I won't shop here or with any footlocker affiliates.Desired Settlement: They need to resend my $10 off and add a gift card for the inconvenience

Business

Response:

August 5, 2013

Review: Tracking Number: [redacted]Cr: [redacted]Order Number: [redacted]Shipping Date: 12/29/2014Ship Method: Standard ShippingDate/TimeActivity Location12/31/2014 - Wednesday8:53 pmIn transit[redacted]1:39 amDeparted FedEx locationThis package has been lost and kiddsfooklocker has not taken any action to see that I receive the shoes or my $70.35 back ? Delivery date by FEDEX was 01/03/2015 ?Desired Settlement: Receive my $70.35 refunded or shoes replaced which ever is fastest.

Business

Response:

January 6, 2015

Review: I was lied to and persuaded by [redacted] my sales rep to make a order she could not deliver on time as she promised there was a high level of unprofessionalism no communication. Poor Business Practices. Saving Our Sons Warriors Basketball Club spent over $900 for jerseys they dont have and dont know the status of. Tyler and Renee were very helpful but their was a 3rd Rep whose attitude was not professional at all.Desired Settlement: Fulfill order by March 18th 2016 &

Sponsorship & Donations for Saving Our Sons Warriors

NEED HELP GETTING KIDS SHOES & ACTIVE FAITH BACKPACKS: 2 WAYS 2 GIVE DIRECT DEPOSIT REGIONS BANK OR GO FUND ME!!!!!

12-KD Trey 5 III ($79.99)

Product#49377606

Saving Our Sons Warriors Basketball Club

Go Fund Me Please tap to donate- http[redacted]

Business

Response:

March 15, 2016 Revdex.com of Wisconsin Attn: [redacted] Juedes 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] Dear [redacted], I received your correspondence and reviewed the information in Mr. [redacted]’s complaint. I appreciate him bringing his concerns to our attention so we could look into them further. I forwarded Mr. [redacted]’s complaint to our team sales department and requested more information from [redacted] and her supervisor, Tyler. When Mr. [redacted] spoke with [redacted], a quality assurance agent was monitoring the call. She confirmed that [redacted] gave accurate information about our decoration process to the customer. He did not provide [redacted] the custom logo for the order until 3/8, which caused a delay in getting the artwork produced. Once the artwork was given to [redacted] she submitted it to our art team and it was produced within our normal 24-72 hour turnaround time. Both [redacted] and the quality assurance agent confirmed that [redacted] never promised or guaranteed a delivery time to Mr. [redacted]. They did state that he was not pleased with her responses and requested to speak with leadership, who provided him with the same information. Mr. [redacted]’s account notes, which were documented following his calls, state that he was advised that decorated orders can take 3 weeks or longer to receive, and that we could not guarantee an in-hand date of 3/18. Thank you for your time. [redacted] Customer Care Supervisor Eastbay/Foot Locker

I placed an order through team services online on November 6th, hoping that would leave plenty of time to receive this item for my son for Christmas. I received an email stating the item was on back-order two weeks from the date ordered. I called and they stated that the item was two weeks from the date that my sons high school baseball team closed their online store orders which was November 20th. I made a phone call and was transferred to team services, they transferred me back to the same department, after waiting over an hour to talk to someone, I finally talked to a customer service agent at team services and they assured me the item would arrive before Christmas and should be shipping the first or second week of December. I called again on December 9th to check again and the customer service agent tells me the items wont be completed until December 20th and ship by December 23rd. I have now received an email and talked to two different customers service agents and gotten three different answers. The customer agent today told me I could get a refund if I wanted and that is not what I want, I want eastbay to make right with their services. The agent is going to refund the shipping cost but that doesn't really help, when myself and my mother ordered items for my son for Christmas. The agent is also checking to see if our items can be expedited, but wasn't sure if he could help with this at all. I would like eastbay to review their procedures of communication and in the future if you don't have an item or have it ready by the date you say, you should keep your customers informed or put a date that you have to order by in order to receive it in a timely manner. I am thoroughly frustrated with this company and I don't think I would ever order from them again which is too bad, because I have 5 kids that are all involved with team sports and I like to order or shop from stores and businesses in Wisconsin whenever possible. I would definitely never recommend them to anyone else.

Review: I purchased goods using my bank account (debit card), I was not satisfied with the order upon receipt. I sent an email to Eastbay asking about the cheapest way to make a return. Instead of telling me the cheapest way to make a return, they sent me replacement shoes and an email with a prepaid UPS label. I needed to return almost everything I bought, the UPS label was for only 1 item. I did not request a replacement for shoes. I was forced to pay out of pocket in order to return the items. After Eastbay received my return they sent me an intimidating email. They processed 1 exchange for a pair of shorts and a refund for the other goods. They failed to send me an email regarding the refund amount. They just sent me information on the exchange. I then called Eastbay twice to try and figure out why I did not receive an email regarding the refund amount. Nobody could tell me why. They sent me an email stating they will let me know via email the refund amount, but they have not let me know. I was told over the phone my refund is "$213.05" this amount is incorrect. My refund should be much higher than that amount. After speaking to another Eastbay employee, I was then told the amount is closer to 260 dollars. I have not received any formal statement about my return. Eastbay has told me they will send me an email regarding my return, they have not. I talked to someone again the next day and they told me my refund is back down to 213.05 USD. This is not the correct amount. Still no email, still no refund. I shouldn't have to chase down employees and managers to resolve this issue.Desired Settlement: Apologise for the intimidating email.

Don't/ Stop send(ing) customers emails regarding your policies and how much you appreciate our (consumers) business, when you can not live up to the emails you send.

Correct the refund amount. Refund my money and stop holding on to it.

Contact me properly and address the issue.

Stop sending me "junk mail" I never asked to receive mail from you.

Business

Response:

April

2, 2015

RE:

Case #[redacted]

Dear [redacted],

I have received your correspondence and reviewed the

information in Mr. [redacted]’s account. I

appreciate him contacting us about this situation and I am more than happy to

address his concerns.

When Mr. [redacted] contacted our eCustomer Care department on

2/24/15 stating we sent him the wrong item, we sent a no-charge replacement

order for the correct item as a courtesy and a follow-up e-mail alerting him we

had done so. Typically our customers prefer

this resolution and I apologize that it is not what Mr. [redacted] wanted.

The follow-up e-mail he received is automatically

generated when a no-charge order has been sent and the original order hasn’t

been received back within the normal shipping timeframe. We send it as a reminder to customers who

have received a no-charge so they are aware we haven’t yet received their

return.

In regards to his refund, the most updated notes in his

account (from 3/29/15) indicate that an additional refund for $26.28 was issued

back to his card. According to our

records, this was the amount that was still outstanding from his return and he

has been fully refunded.

I apologize for any inconvenience or frustration this

situation may have caused. I will pass

Mr. [redacted]’s feedback along to our eCC and investigation departments along with a

suggestion that they discuss available options with future customers prior to

placing a no-charge order. Again, we do

this automatically as a courtesy for customers who have been inconvenienced with

a wrong or defective item, but obviously it exacerbated the situation for Mr.

[redacted].

I have documented all information in his account. If he has any further questions or concerns,

he is welcome to contact us at any time.

Thank

you.

Eastbay

Consumer

Response:

I have reviewed the response made by the business in

reference to complaint ID [redacted], and find that this resolution is

unsatisfactory to me. The customer service representatives refused to

let me speak with a manager or supervisor. I had to continuously call

Eastbay and state my claim to no avail. I believe the recipient of my

letter missed the point. It’s not about receiving a pair of shoes.

It’s the trickle-down effect that took place after the

customer placed his order along with the complete lack of morality.

Not answering a simple email and taking it upon themselves to send me

a replacement item without my knowledge, was the start of their

destructive, deceptive, deceitful, negligence. Upon returning the items,

Eastbay could not confirm, nor deny which items they received from me. Eastbay

claimed they received some, but not all items, later claimed they received all

items, then made it ''clear'' to me that they refuted every pervious claim and

there were indeed missing items. Eastbay did insinuate I am not good at

math along with other numerous insinuations, when I was actually right from

start to finish. The errors were from their end and not from mine. Eastbay does

ignore the emails that I send, and they contradict statements made in their own

emails. They claim they will respond to your email in 1 day, or 2 days or 3

days, but they have not lived up to their word. They claimed that once they

receive the goods sent by myself, they would send an email with the refund

amount to my inbox. They claim, they claim... Unfortunately, Eastbay has not been held accountable

for their actions and they have failed to live up to their standards

and policies. After playing hide & seek (I was the seeker), phone tag

(I was the one making various calls), and cat & mouse (I was the cat), I

have received an amount that Eastbay previously owed me. Being

discriminated against and belittled, over funds that are rightfully yours is

something that should never ever happen. Their seemed to be other reasons

Eastbay put me through Hell, besides me wanting a refund. I am truly

heartbroken, and have lost all morale. There is no reason to address sending

a replacement item to a customer in a board meeting or

whatever about a replacement item you “intend” to discuss. In

order to satisfy the imagination of your make-believe interpretation of this

issue, you want to make it seem as if sending a replacement item to an

unknowledgeable customer is the basis of the issue and the root of the cause.

When in fact the claim form on the Revdex.com website was not easily accommodating to

a malpractice as complicated and sophisticated as the one masterminded by

Eastbay and experienced by myself. Again, it is the lack of communication,

ignoring the customer, ignoring emails, phone calls, online chats, and the

general concerns the customer has. As well as,

sending falsified statements via email to the inbox of your

customer. The mistreatment of your customer, when he made every effort to

address the situation properly, is saddening. Discriminating against your

customer and misleading him, is sickening and might as well be illegal. Revdex.com should really look further into the business

practices of Eastbay. Revdex.com needs to investigate this further. These types of

situations are avoidable and beyond unprofessional, time consuming, and

frightening. I was refunded the amount that was owed to me based on the items

I purchased. I was not, however; refunded for my time, and for

the intimidation on behalf of Eastbay. I wasn't refunded

for being bullied and treated as a thief. I wasn’t refunded for

being putdown and made to feel inferior. I wasn’t refunded for

being discriminated against. This was a really frightening experience. To make

matters worse, a refund is just a sincere apology. Eastbay failed to

acknowledge and admit their faults. It's very, very, very, saddening. Eastbay

made me feel less-than-human from the experience they purposefully put me

through. Regards, [redacted]

Review: I received my shoe order (25473645 last week; My daughter wore her cheer shoes to

2 practices. She had complained that one of the shoes was tighter than

the other. I didn't realize until tonight that one of the shoes is a

different size. One shoe is a size 13 and the other is a size 1.

I sent an e-mail to customer service last night and received a response this morning indicating that the shoes have to be in "like new" condition to be exchanged. Since she wore them to 2 practices, they can not be exchanged.

Please note that my daughter is 6 years old so it is hard for a 6 year old to determine that her shoes were 2 different sizes. I would assume that when I order shoes, they should both be the same size.Desired Settlement: I would like to exchange these shoes for 2 shoes of the same size.

Business

Response:

May 18, 2016 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], I received your correspondence and reviewed Ms. [redacted]’s concerns. I contacted her to apologize and confirm I am sending a no-charge replacement order for the correct item she ordered. She confirmed this is a satisfactory resolution and will mail the defective shoes back to our warehouse. Thank you for your time. [redacted] Customer Care Supervisor Eastbay

Review: On October 5, 2013 I ordered a pair of shoes that was releasing that day. At the time I was sent an email saying that the product would be shipped out in 5-6 days. I called Eastbay on October 15th and was told that the item was still showing backordered for October 6th. I was persistent in explaining I had yet to receive the item, not notification that it had even been sent out. A manager was brought into the situation and I was then told the item is actually showing it wouldn't be in stock until November 1st. On October 29th, I was notified by my credit card company that a "suspected fraudulent charge" was attempted to be made on my account. It was from Eastbay. I approved my credit card company to complete the transaction. At this time, I called Eastbay and was told that the item was cancelled due to not being able to complete the charge, but there were two items left in stock in the size I wanted and that I could go a head with the purchase. I informed that lady I spoke with that I would like to go through with that transaction. She told me it was still being denied. I immediately called my credit card company and they informed me that everything was set up to where the transaction should go through. In the mean time I received an email stating that my transaction was accepted. I called back to Eastbay and a different person said that that was inaccurate, and that it was still showing cancelled. She then attempted to run the charge and she said it was successful. I then received another email saying it was denied. I called back several times, with the end result being told that my item was son hold and I would be receiving it within 5-6 days. Today, on November first, I received an email stating my order did not go through. I called and I was informed of the same information. By this time the product was sold out. I have waited approximately 27 days on an item that I was expecting to receive, with no success. I have never been so disappointed in a company, and the way this situation was handled.Desired Settlement: I feel that I should be compensated for this issue. I have been awaiting this product to give as a special gift for months. I waited for over an hour on the day the shoes came out in attempts to ensure the item was placed in my shopping cart. I wasn't told until weeks later that the item was never sent out due to being backordered. I was told several different things by several different people. I also received many inaccurate emails from the company. I wanted this item as a gift for my boyfriend for his birthday, but did not receive it in time. And due to the cost of the item, it was not a possibility to just go and buy another gift because I was expecting to be paying over $200 to Eastbay. I have never had an issue like this with a business. I am very disappointed with Eastbay. I have been a faithful customer at businesses such as Foot Locker, Foot Action, Champs, etc. I was referred to your company and hoped to have a good experience, but unfortunately that was not the case. I would still like to receive this item ASAP. I am tired of getting the run around.

Business

Response:

November 5, 2013

employees disrespectful behavior towards other employees continuous foul language and inappropriate behavior when asked if they hold meetings about professional conduct the reply was no when reported nothing was done.

I would NOT recommend this business any longer, to anyone. I have been a customer of Eastbay for many years, having difficulty finding shoes in my size, 15 mens. This last experience has been so negative I will never use them again. I will pay higher prices for even some semblance of Customer Service. I ordered two pairs of shoes, Nike running shoes and Reef Flip Flops. My order was completed and the email from them said it had processed. A few days later I received another email, saying that my order was being shipped out. I went to the shippers site, to see about an expected delivery date, and found that part of my order had not been shipped. When I contacted Eastbay, via instant message, I received no apology, no offer to replace what was not shipped and no resolution. I was told that the item, the Reef flip flops, was "out of stock" and there was no time frame for when it would be. I voice my dis-pleasure, asking why no one had bothered to contact me in any way, to let me know that was happening. I received no answer from the "Customer Service" worker. I did get an email the following day, letting me know I could get 10% off my next order. I received a box in todays mail, thinking it was my Nike Running shoes. Upon opening the box, I found it to contain Addidas Training shoes, in a size 10. Upon calling "Customer Service", I was initially told they would send out the correct order immediately, but after a few minutes, I was told that that shoe is "no longer in stock". Once again, instead of being notified by the company, half my order was cancelled, and the other half was COMPLETELY wrong! When I told the employee I was done, that I wanted to cancel the last half of the order and wanted a refund of my money, I was now told I will need to wait "up to three weeks" for that money to be returned to my account. They have no issue taking my money, but I have to wait nearly a month to get it back when they can't get an order correct. I will NEVER do business with Eastbay again. They have LOST a valued customer due to their own inability to due business in an appropriate way. Additionally, I will recommend to all those I previously sent to them, that they too no longer do business with Eastbay.

Review: I purchased an online order on 8/16/15 for 226.00 in which, was not received. I called Eastbay on or around 8/24 to advise not received I spoke with [redacted] told me the order would be delivered 8/27 by the post office. I was shocked called back same day spoke with [redacted] he advised would be delivered 8/27 also. I then called back on 8/28 spoke with [redacted] who then advised an investigation was open someone would call me 8/28 of course I never heard from anyone. I called again 8/30 spoke to a manager [redacted] who then advised prior customer service representative refunded the wrong account. [redacted] assured me that I would receive a refund. I checked with my bank not to my surprise no refund. I then called back to wait in line over 23 minutes on 8/31 spoke to [redacted] who was clueless stating I would have to speak to [redacted] as no other manager would handle my issue. I called back again 9/1 spoke to [redacted] he remembered the conversation and advised the wrong account again was refunded and he would call me back on 9/1 of course, never heard from [redacted]. I called back 9/1 spoke to another clueless manager [redacted] who then stated because after I reported my item never received someone else made the same complaint several days later therefore, they have to do another investigation. When I spoke to [redacted] he told me then an investigation was being done then on 8/28 which, was on the wrong order. How is this my fault? Why should the customer have to pay for incompetent customer service representatives that made this mistake? As you can see I have been given false information and the runaround. When I told [redacted] I was filing this complaint she could careless. it very apparent this company is for quantity not quality and their reputation means nothing. [redacted] had the nerve to tell me that because I reported my package missing and several days later another report came in of a missing package it was suspicions. again, what does this have to do with me? Had you processed correctly in the beginning we would not be in this situation. I am very, very upset and angry that eastbay has not resolved my issue. Why should I have to call this company so many times? I have been getting the run around for several weeks which, is unacceptable and ridiculous. I would be more than happy to provide you all with a copy of phone records to show how many times I have called. eastbay states they record calls please pull those to verify the lies and false information I have been providd. Had this been a reputable company like [redacted] or [redacted]'s this issue would have been resolved quickly. I am requesting a full refund immediately.Desired Settlement: Refund Immediately

Business

Response:

September 10, 2015Revdex.comAttn: [redacted] RE: Complaint #[redacted] – [redacted] Dear [redacted],I received your correspondence and reviewed the information in Ms. [redacted]’ account. I sincerely apologize for the inconvenience she has experienced on her recent Eastbay order.In regards to the delivery investigations in this account, it does appear that the initial investigation was done on order #[redacted], which UPS confirmed was delivered on 8/26/15. A refund was issued back to the original credit card for that order.The investigation on order #[redacted] was initiated on 8/30/15 and we are currently working with UPS to determine the circumstances of that delivery, as they confirmed that it was successfully delivered on 8/24/15. We cannot determine the next steps until that investigation is completed, as it determines whether a refund will be issued. Investigations take up to 10 business days and the 10th day is 9/14/15 (delayed for one day due to the Labor Day holiday.)In regards to the refund that was processed for order #[redacted], we have made several attempts to contact the individual at the shipping address to discuss the shipment, but the phone is hung up immediately when we identify ourselves. We will continue to look into this situation to determine whether the refund was due or if the recipient did receive the package and the refund should be reversed.Again, I am very sorry for any conflicting information Ms. [redacted] may have received and that the initial investigation was completed on the wrong package. If UPS does confirm that order #[redacted] was not delivered, we would be happy to upgrade the shipping on a replacement order. I have documented this information in her account.Thank you for your time.[redacted]Eastbay

Consumer

Response:

We ordered a $259 baseball glove from eastbay December 4th as a Christmas gift. After getting a back order email, then another and another we still have not received the glove as of March 7th. When I called to ask about the status and what they could do for me for being so patient I was told they could cancel the order.

Review: We ordered an item from Eastbay, and when it was on backorder canceled the item with Eastbay.Months later we were charged for that same order. When I called, several customer service personnel confirmed it had been canceled, and their payment department reversed the charge. Now we have been sent to a collections company for this same canceled order.Desired Settlement: We would like to be removed from collections, and for Eastbay to honor the word of the multiple customer service people we spoke to who advised us the order has been canceled.

Business

Response:

May 27,

2015

Revdex.com of WisconsinAttn: [redacted]

RE: Complaint ID #[redacted] – [redacted]

Review: On Nov 25,2014,the customer service promised to refund me $ 479.93. But I haven't received yet.Desired Settlement: Honor his promise.

Business

Response:

January 27, 2015

Review: Eastbay is lying to APO customers about the method of shipping they are using. They are telling them they are using priority mail when they are in fact using parcel post. Instead of mail taking a week to get here, it is taking seven to eight weeks. When I contacted them about it, they completey ignored that portion of my email. Briefed me on how APO mail works when I am completely aware of how it works. I have lived here for six and a half years and well aware of how it works. Priority mail takes one week to arrive, parcel post takes six to eight weeks. They also ignored the order I contacted them about and brought up another order. The customer service rep was zero help.

I have pictures of the box and the email proving they said it was sent priority and it wasn't.Desired Settlement: Eastbay needs to be upfront about the method of shipping they are using and a refund would be nice. Charging me for priority mail when they did not ship priority mail is wrong.

Business

Response:

January 8, 2015