Eastbay

Review: During the 2014 World Cup, Eastbay conducted a social media contest on instagram. They would post a picture of a pair of cleats and the games that were being held the day the picture was posted. People were then supposed to comment a said amount of players wearing the cleats pictured and then once all the games had ended that day, the company went through everyone that commented and chose a winner for the cleats pictured. This occurred several times throughout the tournament. I was notified I won a pair of Nike Magista Obras on July 2, 2014. I then submitted the information asked for which was my full name, shipping address, and preferred size of the cleats. All winners were to reply by July 9, 2014 or their prize would be forfeited to someone else since. I was then told that the cleats were to be shipped out during the week of July 14, 2014. It is now August 6, 2014 and the cleats have yet to arrive and I have not heard from the company about them even being shipped.Desired Settlement: I wish that these cleats be delivered. You cannot run a contest and then not follow through and not deliver the prizes to the winning contestants.

Business

Response:

August 6,

2014

Review: They messed on my orders and refunds they will not make it right after calling them and emailing them several timesDesired Settlement: Refund $337.62! Was supposed to be redun with the following order:

Nike dubzero men's in Grey

Nike air max in charcoal/grey #[redacted]

ello!!!!

I am out of a pair of Jordan's dub zero shoes as shown below as well the items below they promised to s ms due to the screw up if your [redacted] said that. You as a company need to make it right. I am giving you the chance to do so. I am a single father bought those items that are missing for his birthday on April 8th. These items were ordered in plenty of time just give my stuff and I'll make my son happy. It's his 18th I have already have had to replace one!!!!

This needs to be taken care of and sent out before I file a claim with my bank and the Revdex.com!!! Right away someone needs to call me [redacted]!

That's not what I was told. They sent it out as replacement but never refunded me for the second order. And I was told by the Mgr that I had to go repurchase those items 45 miles away and payed double for both orders. So basically you screwed up 3 orders. And offered when I was ready went stock was replenished. He said who was the [redacted] of where I called. He the promised he would refund the order replace the shoes both size 10 1/2. You can see below the 2 charges were supposed to be refunded. $371.42 was supposed to be refunded as you see the charge below. That's first and foremost. Secondly I was promised a re shipment of these size 10.5 for a pair of Jordan's this color and these Nike air max as seen belo. Lastly I was told that I was getting a $215 gift card I am assuming that's where you got 15$ from. These are the facts undisputed they shipped it to the wrong address. They were late but most importantly they did not show up. That's why I reached out to you guys the guy told me he placed the order to the right address which is my place of business. You have not made good so I expect not to be treated like a second rate shopper this what the manger stated. Correction address is why this my account has been costing me charges everyday of 35.00$ address and items are item 4827001 quantity 1 and item 9501010 x 3 with one black and anthracite/ black and dark grey heather black color. Item #

Jordan Retro 4 Stencil Shorts - Men's

Dark Grey/Black

Product #: 42587021

Jordan Flight Printed Shorts - Men's

White/Charcoal

Product #: 42244100

Price: $49.99 size large

Jordan Jumpman Dri-Fit T-Shirt - Men's

White/Black

Product #: 52309101

Price: $29.99

Now: $19.99 in white and Black size xl

Nike Team Tech Stripe Polo - Men's

Pure Platinum/Anthracite

Product #: 35685015

Price: $59.99

Now: $49.99 in white and black xl

Jordan Retro 11 Sneaker+ Socks

Black/Dark Grey/Gym Red

Product #: 31711012

Price: $15.99

Now: $12.99

Jordan Air Sneaker+ Socks - Adult

Black/White

Product #: 31714012

Price: $17.99

Now: $15.99 and lastly

Eastbay EVAPOR Long Sleeve Compression Crew - Men's

Black

Product #: 6842102

Price: $24.99

Now: $17.99 black times 2 and dark gray 1 this would be in lieu of the gift card. I run a little league we get all our stuff from you for multiple sports I would hate for you to lose my business. I want it expedited overnight shipping. The bank statement is below to show proof of the amounts that were to be refunded. And list of product to send out. I will go to the Revdex.com and show them all the proof and email strings and phone calls that were recorded its time to make it right!

Business

Response:

March 30, 2015

Review: I placed on order with Eastbay on Transaction ID [redacted] for the total of $88.28 paid via my Pay Pal credit account on 9/8/15. I have a My Choice account with UPS and I received notification from UPS that it schedule to deliver on 9/15/15. On the top of the Notification and per my request that this delivery states "A Signature is required for package delivery". On 9/15/15 my mother in law had to leave to pick up my daughter between 2:45 pm to 3:40 pm from school. Upon their return they noticed a UPS note that the delivery was made and left at the front door. But there was no package at the door. My wife Michele called UPS and they immediately opened up a case and would follow up within the next 10 days. She also called Eastbay as UPS is the delivery service they contracted out for this delivery. She explained what had happened and let Wes with Eastbay know that UPS stated that Eastbay does not require a signature for this delivery that is why it was left at the door. Wes at Eastbay said that there is nothing that they can do as once it leave the warehouse Eastbay is no longer responsible. He said that if Eastbay had to replace or refund every time someone stated that they didn't get a package that they would lose money. He showed no empathy and acted as if its not Eastbay problem anymore. He made my wife feel like she was making a false report. She asked what about us as a consumer, we have to continue to pay for goods that were never received by a person and left at the door without a signature. It not fair that Eastbay does not require a signature for any of their deliveries and no where on their website can we request this upon delivery. I have a MY Choice account with UPS requiring a signature for all packages and have the email from UPS stating that for this delivery and still both UPS and Eastbay are going back and forth blaming the other. In the mean time we had NO volleyball shoes for our daughter and had still pay for them. After calling Eastbay after the 10 day investigation they stated that UPS's GPS showed they were at our house and the driver stated that the package was left at the door (WITHOUT A SIGNATURE). I'm sure they were at my house as there was a UPS notification left but there was no package at my door. They said that they cannot and will not replace the shoes or give us a refund. Eastbay contracted UPS as their delivery service. Its not fair and had never dealt with a company that has "I DON'T CARE ATTITUDE and I will never purchase from Eastbay/Footlocker again.Desired Settlement: I want Eastbay to take responsibility for a failed delivery as this is their contracted delivery service. I would like to see Eastbay take a more CUSTOMER SERVICE ATTIDUDE and actually care and offer a solution for their consumer.

Business

Response:

RevDex.com of Wisconsin Attn:

[redacted] RE: Complaint # [redacted] – [redacted] Dear [redacted],I

received your correspondence and reviewed the information in Mr. [redacted]’s

account. I sincerely apologize for the

problems he had with delivery of his recent order.UPS

offers signature required as a feature of membership in their My Choice

program, but it is not a feature that Eastbay currently offers to customers. The only time a signature is required on one

of our shipments is if the UPS driver does not feel comfortable leaving the

package or if the customer’s shipping zip code requires signatures.As

our claims department informed Mr. [redacted], UPS has denied our claim request

because they confirmed the package was delivered. As Mr. [redacted] is stating that his My Choice

account dictates a signature is required for all of his shipments, he should

file a lost package claim directly with UPS regarding his package to request a

refund. Even though Eastbay doesn’t

require a signature for delivery, UPS should have made this a requirement per

Mr. [redacted]’s My Choice account specifications. If UPS has any further questions or concerns about his shipment, they

are welcome to contact our claims department directly for assistance. Thank you for your time. [redacted] EastbayTell us why here...

Consumer

Response:

Submitted a 2nd claim already with UPS in early October. My wife called them on 11/02 as we have not heard from them. Was told by rep. Allanis that the 2nd claim was approved and a Check was mailed back to Footlocker Inc. on 10/12 for the full claim amount in question. She said I will need to contact Eastbay and follow up with them. My wife then called back Eastbay with her findings and was told by the supervisor Teresa that they have only notes stating the original claim was denied and we need to contact UPS. She explained that she did and asks if we could do a 3 way call with UPS. She said the UPS will need to call Eastbay Claimed Dept and they can not call them. But they didn't have a claims department number to give to her. Frustrated with the lack of help on Eastbay's part, she called UPS again and a Supervisor will try to contact Eastbay and it does show the 2nd claim was reimbursed to Footlocker Inc. We would just like some help in this situation.

Business

Response:

November

10, 2015[redacted] RE: Complaint # [redacted] – [redacted] Dear [redacted],I

reviewed the additional information Mr. [redacted] provided and viewed his account

again. We do not show any record of

being reimbursed by UPS for this order. As a courtesy to resolve this issue I have requested that PayPal refund

Mr. [redacted] $88.28 for the order. He should

be advised, however, that we will not refund for future lost package claims if

UPS shows proof of delivery and denies the claim on the package. Thank you for your time. [redacted] Eastbay

Review: On 10/21/2015 @ 9:51am I contacted Eastbay, Inc., customer services line because I ordered a product on 10/13/2015 and UPS delivery company told me that they product was not physically there, although the system I looked up said it was. UPS instructed me to contact the seller (Eastbay, Inc.) directly to have to put a trace on the product. I contacted Eastbay, Inc's customer services line and spoke to a representative named [redacted]. He told me that since the item I ordered was due to arrive in 5-6 business days, he told me to wait until Friday to call them back and they would trace the item then. I explained that I have been a valued customer with Eastbay for over a decade and would like them to trace my product immediately. He told me that he would speak to a supervisor. He then told me that the supervisor declined my request to trace the item I purchased due to the 5-6 days window. I then requested to speak to a supervisor. When I spoke to the supervisor ([redacted]), she told me that due to policy that she could not put a trace on the item immediately and I would have to wait until Friday. I explained that I have left work on two occasions to pick up this product with no results. I also explained that I have no control over the delivery company Eastbay uses and UPS asked me to contact Eastbay directly for the trace. In addition, the supervisor told me that the policy was in place to wait the 5-7 business days before the trace. I asked for copies of that policy and the supervisor told me that she did not know where the policy was. That aggravated me and I basically said thanks for your time. The supervisor quoted a policy that was not posted on the original ordering site and was not able to provide me a copy of the policy because, "she did not know where it was"?Desired Settlement: I am requesting that my merchandise be traced immidiately so I can receive the product I ordered

Business

Response:

October

22, 2015[redacted] RE: Complaint # [redacted] – [redacted] Dear [redacted],I

received your correspondence and reviewed the information in Mr. [redacted]’s

account. I apologize for any inconvenience

he experienced while trying to resolve this situation with our staff. Our standard delivery time is 5-6 business

days and our shippers require that we allow this timeframe to fully expire

before they will begin investigating a package as lost. It doesn’t appear this was fully explained to

Mr. [redacted] when he contacted us, as it is not an Eastbay-specific policy.Technically

tomorrow is the 7th business day but I have started a delivery

investigation with UPS on Mr. [redacted]’s package on our end to hopefully speed up

the process for him. He will receive an

e-mail within 24 hours and UPS asks us to allow up to 10 business days for them

to complete their investigation. Thank you for your time. [redacted] Eastbay

Consumer

Response:

Review: I ordered a mid-low basetball shoe from Eastbay. I have always glanced at Eastbay for most of my adult life. I needed some basketball shoes for an upcoming faculty vs. student basketball shoes. I decided to order from Eastbay out of convenience and it was my first time. I found what I wanted so I made the order.

My package finally came and I opened it only to be surprised. I had the wrong shoes. I immediately called Eastbay back and I talked to [redacted] and she told her the dilemma. I was on the internet all ready and I found some basketball shoes I liked. She told me she could only do $10 over my initial price. I told her if I could talk to her supervisor.

The supervisor took my complaint. I told her I wanted a mid-low basketball shoe. She told me she could do $20 over my initial price. She told me I would have to pay an additional $30. This was more money over my budget. I told her no. I asked her if she ever played basketball and she said no. I told her if you played basketball you would understand. She told me I am sorry for your problem but I will not reduced the price anymore. I told her this was an unfortunate thing because I will not buy from Eastbay anymore.

I like your catalogues but as I read more Revdex.com feedback it appears your customer service is below subpar. As a [redacted], I have to worked with difficult people. I have to resolve the issue. The supervisor failed to do this. I guess I will have to take my business (along with my family) to another company/business.Desired Settlement: I would like to have a Nike mid-low (black and white or black and blue with some white, size mens 11) product # 0909004 shipped to me at no price. I need basketball shoe right away. Thank you!

Business

Response:

March 27, 2014

Review: My son [redacted] order football cleats and gloves on 7/20/14 for $133.64. My credit card was charged $133.64 but never received the product. I have email their customer service department on 7/27/14 and they inform me that it was delivered and they will have delivery investigation department open a request to track the package. The assigned number is [redacted] and they suppose to call me. I email customer service department again on 7/29/14 that I still have not received call from the delivery investigation department and they said give them until the end of the day 7/30/14. I email them again on 7/31/14 informing them I want a refund and they inform me they can not give me a refund but the delivery investigation department is busy and they will forward my email to the department. Still have not heard anything from them as of today 8/1/14.Desired Settlement: I want a refund on my credit card $133.64

Business

Response:

August 1,

2014

Review: Hello, I purchased a pair of Retro Jordans 03/07/2015 at this location paying with debit. The shoes were too small for my son, therefore I wanted to return it. I took the shoes in the bag with the receipt, and they cashier decline to take them back. He indicated that they do not accept return on retro Jordans. I advised it was not on the receipt, and it was not disclosed at the time of the purchase. So the cashier would not return the shoes. I called the corporate number on the back of the receipt who indicated that the shoes can be return and the information the cashier provided we was incorrect. So basically they 1-800 number is indicating I will have to wait for a package to come in the mail to return the shoes. Then wait to get credited back. Just like I walked in the store and purchased the shoes. I should be able to return the shoes for a full refund. If they did not accept return on the retro Jordans it should be indicated on the receipt at the time of sale. The same person who sold the shoe is the same person who would not return it. I know it wasnt true I shop at many footlockers stores and Im very will know. They didnt accept the return because it will make their sales go down. This is something many footlocker in that area does.Desired Settlement: I would like to go to the store and get a refund back on my debit card asap.

Business

Response:

March 20, 2015

Review: My order was canceled because of an issue the seller had, and not me. Eastbay refused to tell me the reason for the problem, and did not contact me in a timely manner to inform me of the issue. As a result I am unable to acquire the product because it has sold out every place I could find that offered it.

The Jordan Retro 11 "72-10" released Saturday 12/12/2015 at 10 am at Eastbay.com and I completed placing my order within a few hours of that time. I received the confirmation email and believed everything was fine and I would receive my order. I checked several times for shipment conformation and and for days the website said that they were awaiting verification. Last night, 12/16/2015 after 11 pm I received an email saying that my order was canceled due to a verification issue. I called immediately to resolve the issue or to at least be given a reason as to why my order was canceled. They told me what I already knew, a verification issue, and recommended I call my bank. I called my bank and was told that they did verify the transaction and if there was an issue with payment Eastbay should have contacted them but never did. After calling back Eastbay (actually my 4th time calling and being placed on hold for a long time again) I was told that they knew that the issue wasn't my bank and that the issue was on their end, and that they reserve the right to cancel any order. Also that I agreed to that condition when I placed the order. I already knew about this policy and was not arguing against that right. I asked for a reason as to why they could not verify my order after my bank approved the transaction and I received the order confirmation email. The person I spoke with refused to give me a reason, claiming that it would break confidentiality. The product I ordered within a few hours of it being available on their site has sold out in my size, and on every other site I could find that offered it. Eastbay did not contact me or my bank to inform me of any verification problems until 5 days later at a late hour in an email. I contacted every store that I know that sold the product in my area and they are all sold out. I believe that I should have been contacted sooner, before Eastbay sold out so that I would have the opportunity to purchase the shoes elsewhere. I have been waiting most of this year for these shoes to release and had my heart set on them, but because of a lack of information and communication I am unable to acquire them.Desired Settlement: I believe that I deserve to know the reason for why I was inconvenienced. I also want the shoes in my size (US 14). At the time I placed my order Eastbay had the shoes in stock in my size. My bank approved the transaction, and I received order confirmation. I understand that acquiring the shoes at this point, when they have sold out in so many places is highly unlikely. But I don't think that I should just be ignored and told that there is absolutely nothing they can do for me. I think that I deserve some form of compensation, whether it be a sufficient discount on another product, or what have you. But ideally I want to receive my order.

Business

Response:

February 16, 2016 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint # [redacted] Dear [redacted], I received your correspondence and reviewed the information in Mr. [redacted]’s complaint. As we discussed, this is listed as a second notice but we did not previously receive notification of this concern. Mr. [redacted]’s order was placed on 12/12/15 and was held for verification by our Payment Verification Department (PVD). The order was cancelled on 12/16/15 due to not passing verification and we notified Mr. [redacted] of the cancellation the same day. He contacted us on 12/17/15 requesting to know why the order was cancelled and was told at that time that it did not pass payment verification. On 12/30/15 we received a Bizrate comment from Mr. [redacted] regarding the reason for the cancellation and his request for compensation. We sent the following information: Response: Email To Customer - All orders are subject to payment verification and authorization prior to being processed to ship. Your order has been cancelled by our Payment Verification Department as your credit card was declined. There is no compensation for an order cancelled due to a declined payment. For any additional information regarding your payment, please contact our Payment Verification Department at ###-###-####. - eCC During the online order process and in the initial confirmation e-mail, our customers are informed that all orders are subject to payment verification. In addition, during high-demand releases such as this one, customers are also informed on the product page and during checkout that their item is not guaranteed until they receive a shipment confirmation. I apologize that we are not able to provide Mr. [redacted] with additional details regarding the cancellation of his order but as he is aware, our payment verification process is confidential company information that we are not able to release to customers. We do reserve the right to cancel any order and we do not issue compensation for declined payment situations. I apologize that he was not contacted sooner but we did contact him immediately when his order was cancelled. Unfortunately there is not a designated timeframe for payment verification as all orders and customer situations are different. Thank you for your time. [redacted] Customer Care Supervisor Eastbay

Eastbay advertised BBCOR bat as "in stock"and then when I got into the order process they showed it on:"backorder" but that it would be available the next day. I checked my account for a couple of days and they just kept extending the backorder. I called the service rep yesterday and after being on hold for quite awhile I was told that my credit card needed to be verified. She said she would do that and also offered me an upgrade on shipping. Then today my order was cancelled. I tried their online "chat" service and still had to wait 10 minutes to get a service rep. She told me that my order was cancelled because they could not verify my credit card but that their process was a secret so she could not tell me the reason it could not be verified. She "welcomed me to order again, although I might have the same problem. What a bunch of hogwash! I use my card all the time (and previously with Eastbay) and have never had a problem with verification. What a huge waste of time and what an unpleasant experience. I will not shop with with Eastbay again and I will make sure that I advise others not to do so as well.

Terrible business practices ... Very rude customer service ... Waited 45 mins 4 different times .. 2 times the hung up the phone on me ..! The other time the customer service person said they didn't have to give me any insight on what was going on with my order .. It's company policy !!! Doesn't state anything like that in the policy !!!the last time they left me on hold and didn't come back to the phone leaving me waiting for hours !!! This was all over a canceled order ... I received order confirmation and my cc was charged fully !!

Review: I purchase an item to be delivered to my home and completed the purchase with a credit card. Two days later, I received a confirmation email with a tracking number. The tracking number would never "track". The UPS tracking site said to wait up to 3 days for the package to track and if it still didn't show up in their system they recommended contacting the merchant, which I did. Eastbay assured me the package had shipped and it was just a problem with the tracking number. The package never arrived. I contacted Eastbay multiple times and evetually they agreed to open an investigation that would take up to 10 days. During this investigation period I was contacted on three occassions by UPS explaining they were attempting to track a package from Foot Locker. I explained that I had not placed any order with Foot Locker and that the missing item was from Eastbay and had never arrived. They asked that I check with all household members and neighbors in case it was delivered to nearby address. My address is clearly marked on my mailbox as well as on the home and I am the only address on my drive. I have not had any problems in the 4 years at this residence with USPS, UPS or FedEx regarding finding the home. I live on a major highway. Today I received an email that their investigation was completed but with no resolution as far as a refund. I have called them multiple times again to dispute their investigation and reassure them that I have NOT received the item. Each time I call I am transferred to multiple departments and evetually either disconnected or sent to voicemail. I have left a messege explaining I will settle for nothing less than a full refund as the product never arrived.Desired Settlement: I expect a full refund of $47.98.

Business

Response:

Review: This is my second complaint against Eastbay. I initially requested $20 to make up for the gas and tolls I had to pay to replace the items that did not arrive in time for my son's tournament. Paypal agreed to give me the $20 towards the gas for the inconvenience and also emailed me a gift card for $25, which I don't plan on using, based on the terrible service I've received so far. I stated in my response to their offer that I would be returning ALL items from the order and requesting a full refund for the $103.95 I paid for the items. I received the $20 to cover my gas and the $25 emailed gift card. Once they received my items, I only received $83.95. When I called, I was told that Paypal had split up the refund and that they were going to credit me the $6.99 re-stocking fee that I was erroneously charged. After a week, I called them again and was told that they had sent $96.96 to Paypal the first time and $6.99 the second time and that I needed to allow them time to process it. Today I called, as I had not received any notice from Paypal regarding the remaining $20. When I spoke to the Eastbay customer service agent, he said that he was not sure where they got the figures that I was last quoted and he had a hard time calculating what was owed to me. I told him that if I paid $103.95 and received $83.95 then I am owed $20. He countered that there were several amounts credited to Paypal. He seemed as flustered as I was and asked what I wanted from them at this point. I told him that I want my $20. He said "let's see..."and the next thing I heard was a click. I then decided to call Paypal. They stated that since Eastbay had sent $20 (the money to cover my gas that I requested) and $83.95 that they were no longer obligated to act on the transaction. I asked if they break up refunds and was told that they do not. The representative told me that they send whatever the company initiates. She stated there had never been a $96.96 refund sent to me from Eastbay and that the payments I received are the only ones Eastbay sent. I am sick and tired of the lies.Desired Settlement: I would like Eastbay to mail me a refund check in the amount of $20 since Paypal contends that they are no longer involved in this transaction and also to expedite me receiving my funds. It should not take nearly two months for this to get resolved. It is nearly August and this started in June. No refund should take more than 30 days in this day and age.

Business

Response:

Review: On April 19, 2014 I order the 2 pair of the Jordan retro 5 size 17. I order the white, yellow, and royal blue. I also the black and grape color as well. I was informed that both pair will be on backorder until May 5, 2014. On April 25, 2014 I received an email stating that my jordan retro 5 black and grape color was cancelled due to credit card failing to authorize. I called Eastbay and they informed me that my size was no longer available. I questioned why I was not able to get my size if you guys just cancelled my order. The representative did not have an answer. I checked my credit card and there was no issue with it. I also questioned how was they able to process the other sneakers when they was on the same card. My bank also mentioned that there was no issue. This is not the first time Eastbay has done this to me. I understand that nothing is guarantee but I feel cheated. I feel this way because if Eastbay had my sneakers and they just cancelled the order I should have been able to still retrieve the sneakers with a different card.Desired Settlement: It is hard for me to get sneakers in a size 17. I would like the sneakers that I have order.

Business

Response:

Review: I ordered 8 pairs of shoes on my order.but the eastbay only shipped 1 pairs of shoes.I contact the customer service on eastbay,they tell me because I used a freight forwarding company for my order. so they shifting responsibility that I should contact the freight forwarding company,they only responsible for the delivery of the product?but if they didn't ever shipped the shoes,how can I contact the freight forwarding company?and the ups tracking number of my order is [redacted]? the package is only 2.6LBS?is that possible 8 pairs of shoes in one package is only 2.6LBS?Desired Settlement: if you had shipped all of the shoes,you should supply the other tracking number of the order?if you can't supply the other tracking number?so that indicate you didn't ever shipped the shoes?so that is your responsibility?you should refund it to me,no matter if I use or not use a freight forwarding company?

Business

Response:

December 1, 2014

Review: I returned my boots I purchased from Eastbay (Footlocker). Their customer service acknowledges I should have received a REFUND of $138.11. It's been seven weeks and I have NOT received my refund. I checked with my bank (PNC) and they verified no credit has been received by Eastbay.Desired Settlement: $138.11

Business

Response:

Review: I started receiving catalogs from this company, seemingly out of nowhere. I do not want their junk mail, which I consider to be an incredible waste of mail and resources, especially since I will not do business with them, now or in the future. I requested that they remove me from their mailing list on the 5th of April. They stated they cannot find my name and address on file. I gave them my catalog numbers, two exactly of which I had not yet thrown away, and told them that my cr was a 0. They got back to me and said that I have been removed from their mailing list, but today I found out different when I received yet another catalog from them, BUT with an updated cr implying they did make a change to my account... they updated it to keep sending me more. Please note the part in the e-mails about how "how you may get 1 - 2 catalogs" as "some catalogs may have been pre-labeled"... but this is a bold face lie as it's very clear on my catalog that they updated the cr, something that could have only happened after I contacted them, as my cr had previously been zero. If these catalogs were in fact pre-labeled, they would have shown my cr as 0.

I have included the e-mails:

-------------------------------

From [redacted]:

Please remove me from your mailing list, as I do not want to receive your catalogs and I never signed up to receive them in the first place. I try to be very conscious about waste, and it's offensive that you're sending these to me just to be thrown away.

(this line contained my full name)

(this line contained my full address)

-------------------------------

Hello [redacted],

Thank you for your email.

I am having troubles locating an account using the information you have

provided. Can you please respond with the customer# and catalog# found

on the back of a recent catalog, so that we may have your name and

address removed from our mailing list?

Please let us know if we can assist you further.

Sincerely,

[redacted] D.

Social Media Rep.

For the best customer service, please reply with email history.

-------------------------------

From [redacted]:

I am very displeased that you cannot find me in your information, but manage to send me constant catalogs. My cr on the catalogs is 0... the last two catalogs I received were catalogs 6174714656 and 6151236533.

-------------------------------

Hello [redacted],

Thank you for your email.

We apologize for the inconvenience, and thank you for providing us with

the catalog numbers. I have unsubscribed the address you have requested

from our catalog mailing list. Please note that you may receive 1-2 more

catalogs while this request is processed as there may have been catalogs

pre labeled to be efficiently delivered before your request for

non-subscription. You can always still place orders online or by phone

at 1.800.628.6301.

Please let us know if we can assist you further.

Sincerely,

[redacted] B.

Social Media Rep

-------------------------------

From [redacted]:

Thank youDesired Settlement: They stop mailing me their catalog.

Business

Response:

May 4, 2016 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], I received your correspondence and reviewed the information that Mr. [redacted] provided. I sincerely apologize he is having such a difficult time getting his information removed from our mailing list despite multiple requests. I have sent notice of this matter to our circulation manager with a request for immediate removal of Mr. [redacted]’s address from any and all of our mailing lists. He is aware this is an urgent request and will handle it as such. This will ensure no new catalogs will be printed with Mr. [redacted]’s address; however, I am not able to pull any catalogs already printed with his information that may be in the process of going out. I do apologize for this as I definitely share his frustration of receiving unwanted mail and catalogs. If there is anything more I can do, Mr. [redacted] is welcome to contact me directly at [redacted] and I’ll be happy to assist. Thank you for your time. [redacted] Customer Care Supervisor Eastbay

Review: I ordered merchandise from Eastbay, the merchandise was shipped to an address I used with Eastbay in 2009 (since 2009 I have had multiple orders with Eastbay that have shipped to the correct address). I contacted Eastbay to correct the issue, Eastbay instructed me to file a claim with the delivery agent (USPS), I contacted the USPS and was told that Eastbay had to initiate the claim as they were the shipper. Eastbay responded:

Dear [redacted],

Thank you for your email.

We will not be filing a claim for this order as it was shipped to the address that you provided when ordering.

Please let us know if we can assist you further.

Sincerely,

[redacted].

eCustomer Care

Essentially, Eastbay has charged me for merchandise I will never receive. The value of the merchandise is $112.Desired Settlement: I will accept any of the following:

Refund to the credit card used to purchase the merchandise.

Store credit.

Delivery of the merchandise.

Business

Response:

December 1, 2014

Review: I purchased a pair of shoes for my son and never received the shoes my order number is 49044744 the post office said that they left the shoes outside my house but I never received them so I want my money backDesired Settlement: Just give me my money back

Business

Response:

Review: Hi on 9/3/2013 I place an order on eastbay.com for some shoes and two weeks later I go back on the site and the shoe was on sale so I call eastbay speak to customer service they told return the shoe and they will give me a full refund back witch I did they did not give a refund or credit I call them again they telling me that I have to send the shoes back again and bing rude customer service telling just do what she say so she can't help me I think they need to work on they customer serviceDesired Settlement: I need to get the shoes and my credit of the defiance

Business

Response:

November 17, 2013

This company was horrible!! All the items I ordered came and were the wrong sizes. Then they charge you an outrageous price for shipping and the charge you again to ship back and none of shipping is refunded boo bad business in my book. To top it off the customer service reps have no knowledge about anything and were useless. I would never order from here again nor will I recommend this company to anyone. Who wants to order items and when unsatisfied you only get back 1/2 your money.