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Easterns Automotive Group

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Reviews Used Car Dealers Easterns Automotive Group

Easterns Automotive Group Reviews (63)

Horrible customer service all around. Even the customer service manager, Danny is insensitive and unaccomodating. They are a bunch of crooks.

After 7 weeks of driving a car, after 7 weeks of communicating EVERYTHING VIA TEXT, this company sneaks and tows my car with no warning. O had to wake up and figure out how my children were getting to school and how I was getting to work.They put me in a car without the bank financing the loan. Without explaining anything to me, they requested I come in and re-sign paper work. Never at any point did they request or suggest to bring the car back. When I didnt come in, (due to the fact that I was sick with the flu) they sent a tow company to pick up my car! Why wouldnt uou communicate the urgency to bring the car in via text and every other form of communication we have used. They (Tony and Tim Atkins)then told me I was responsible and the tow fee would be taken out of MY deposit! I asked to speak to Tim Atkins's boss and he told me he doesnt have one and he makes the decisions and he is deciding to make me pay because 'someone has to pay for it' he offered to give me an email to write to that he later admitted would come directly to him and he would forward it to his attorney to 'deal with me'. I sent this corporate person (tim) text messages to show Tony nor Jesus ever communicated that I needed to bring it in and he still sided with the liars at the dealership. After a long talk about why I shouldnt pay for this fee, he agreed to call the tow truck company and have them waive it. Tim also failed at this, he said they would take off half and they didnt do that! The fee was $390 and they only took off $140, still shorting me money. They are not a respectable business and their reviews should not be trusted! They pay people in gas cards to write positive things. This is the worst company and experience I have ever dealt with. Please be careful when dealing with them. And also know that the deposit they say you HAVE TO GIVE goes right in their pocket and thats all they care about!

Robert B[redacted] listen to his customer. He uses all his resources to get a car. He is a great saleperson.

We are in rcpt of the complaint from [redacted]
mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">thank you.  After looking into this matter it is my understanding that issue has been resolved to the satisfaction of the customer.

Thank You for bringing this response to our attention.  We acknowledge that the customer feels she has not received good customer service and we are investing that internaly with the management team and salesman.  I have spoken with the General Manager and he is willing to allow the customer to unwind the sale if so desired.  It is my understanding that as a goodwill gesture, Easterns has made all of the repairs to the vehicle, in addition, we provided a loaner car as transportation while repairs were being made.  We feel we have made sufficient efforts to resolve this matter therefore our position remains.  Thank you for your time.

Robert B[redacted] listen to his customer. He uses all his resources to get a car. He is a great saleperson.

Review: I purchased a used vehicle from Easterns Automotive's location in Hyattsville, Maryland on April 28, 2014. On May 6, 2014, the vehicle broke down and had to be towed to a [redacted] dealership. Easterns agreed to repair the vehicle at no cost to me. However, I later learn I would have to pay to have the vehicle towed to a repair shop and pay for a diagnostics test which was performed at the [redacted] dealership. The tow cost $88 and the diagnostics test cost $115.95. Easterns' general sales manager, Tim A[redacted], told me I would be reimbursed. He asked me to email him the receipts for both services and he would send them to the proper channels so I could receive a check. I did that on May 23, 2014 and never received a refund.Desired Settlement: I want to be reimbursed for the costs I paid out of pocket for a vehicle that broke down one week after I purchased it. I'm still owed $203.95.

Business

Response:

We apologize for the inconvienence to our customer. I have placed a tracer on the refund check and it had not been cashed so we placed a stop payment on it and reissued a new one. it was mailed out today 07/29/2014. Please, if you do not rcv the new check in 5 business days, contact me at the Corp office and I will get it taken care of immediately. Thank you.

Cindi G[redacted] ###-###-####

Review: On March 14th 2014, I went into this business to purchase a used vehicle. I told the salesman [redacted] I had credit issues, he said "no problem", he ran my credit and got me approved, I said "Ok let's go pick out a vehicle", his response to me was, "your car is on the way", I said "I can't pick out my own car" he said, "Oh you are really going to like this car", so I waited for 3+ hours, finally the car arrives and it is a [redacted], I told [redacted] "that's not my car because I don't want a [redacted]", his response "WELL IF YOU DON'T TAKE THIS CAR YOU WILL NOT GET FINANCED", (THE COST OF THIS 2009 [redacted] WITH 27099 MILES WAS $21,750.00). I informed him "maintenance on this was way too high and I could not afford it", he said "you can afford it because you have been financed and maintenance was not high". Reluctanly I agreed to purchase the car because I needed a car to get back and forth, I asked [redacted] "had the car been in an accident" his reply was "NO", then I asked for the [redacted] report, his response was 'I'LL GET IT FOR YOU", then I was rushed into the finance office to fill out all the paperwork. I NEVER RECIEVED THE [redacted] REPORT, if I had seen it before I filled out the paperwork I would HAVE NEVER NEVER BOUGHT THIS VEHICLE. I tryed to trade it in and was given a qoute of $12,000.00, I got the [redacted] report and it showed that the vehicle "HAD BEEN IN AN ACCIDENT WITH MAJOR DAMAGE TO THE FRONT END WITH MULTIPLE AIR BAG DEPLOYMENTS. This car is not worth what I paid for, and now I'm unable to get out of it with anybody because there is a $10,000 overage. I feel that [redacted] AND EASTERNS AUTOMOTIVE GROUP took advantange of single older female who came in alone and sold me a LEMON FROM THE [redacted] VA STORE, AND THERE WERE OTHER [redacted]'s ON THE LOT IN [redacted]Desired Settlement: I would like for them to take the car back and give me back my $1,000 I put down in a check or let me pick out a car that I can afford and not be forced to take a car I cannot afford.

Business

Response:

Dear [redacted]:This is a response to the aforementioned complaint.Please be advised that we were not made aware of the situation and would like to thank you for bringing it to our attention.We have been in contact with the customer and attempting resolution.We will update you as soon as the matter has been resolved. Thank you again for your assistance in this matter.

7 Day Exchange Policy is very misleading!!!
I purchased a car from Easters in Laurel, MD. While driving home the check engine light came on. Easterns’ was closing as we were leaving so I had to wait until the morning to let them know that the car I just purchased check engine light came on. My intentions was to bring the car back the next day and have them check it out. That morning I sent the salesmen Juan T., an email and my husband called and spoke with Danny N., who told him to bring the car back on Monday and they will send it to the shop. That was very odd to me since we had just purchased the night before. I called Danny N., back myself and told him that Monday wasn’t good for me so he said bring it on Sunday and they would give me a loaner since Monday was the soonest they could get the car to the shop. Sunday we took the car back and Danny N., wasn’t there but another gentleman was able to provide us with a loaner and the car. The paperwork I was given said that the car would be ready on Tuesday. Monday I called Danny N. and asked him what would be the procedure if I decided to exchange that car for a similar car. He said he would have to check with his finance manager and call me back. I never received a call back. On that Tuesday again I called and spoke with Danny N., he said he would check on the car, I told him that I wanted to know what I needed to do if I wanted a similar car and he said he would have to check with his finance manager and call me back after their meeting. Again no call back, so I called him back when I was leaving work and he stated he had just gotten back from a meeting and the finance guy wasn’t available but he would check with him when he got a chance and call me back later that day (still no call back). On to Wednesday, I called Danny N., and before I could ask him about the financing he told me that the car was still in the shop and he would call to get a status. I said I was considering exchanging it for same car but a year younger. He stated that my financing was approved and that I would have to refinance the car in order to exchange it for the similar car. Keep in mind I didn’t even have the initial car for a good hour before the check engine light came on. I asked him about the 7 day exchange policy since I was still within the timeframe and he said that since I was approved that didn’t apply to me and I would have to come in and speak to his manager. When reading the 7 day exchange policy nowhere does it say doesn’t apply if you were approve for financing! It reads “if you are dissatisfied with your purchase, we give you a one-time option to exchange the Car within 7 calendar days of the date of this Order for any other car then existing in our inventory (“Replacement Car”).” I clearly fall into this category since the car I purchased presented a problem as soon as I got it home. The finance manager Vinny started talking about restocking fees & financing already being approved. He said that he would have to send a note up to corporate to see what they could do and may be able to waive the restocking fees. The finance manager called my husband two days later and told him that if I wanted the other car I would have to pay $3500 more and the interest rate was going to increase. This is crazy. I purchased a car that presented an issue as soon as I bought it and was still being repaired and I was within the 7 day exchange policy timeframe. I am very disgusted with the way this whole situation is being handled. Why have a 7 day exchanged policy if you are not able to make an exchange within 7 days. I think the exchange policy would’ve been the right thing to do especially since I was still within my 7 day timeframe. Three weeks later the car was still in the shop and I found out it has a timing chain issue. Easterns’ called me yesterday to say the car has been repaired and ready. The refused to honor their 7 day exchange policy. Anyone in their right mind would not want a vehicle with issues if they had the opportunity to exchange it for another car. I purchased a car from Easterns before and didn't have any problems but after this situation I will NEVER purchase nor recommend a car from this company!

Review: I visited Easterns on April 19, 2014. Some time later, I was notified that there were 4 credit inquires on my credit report from Easterns, all from the same day. I did not authorize Easterns to pull my credit report FOUR separate times - this was completely uneccessary.Desired Settlement: Retract 3 of the 4 pulls - there was no need for this and I was told their actions lowered my credit score.

Business

Response:

Dear [redacted],

Review: Purchased a vehicle from easterns automotive group of [redacted] md, vehicle refused to start upon picking up the vehicle. Company was able to get vehicle to start but then it broke down the day after. Company picked up vehicle for repair but the issue came back next day. the Vehicle is not being repaired properly and company refused to honor a refund. The vehicle is currently in the posession of the companyDesired Settlement: I would like to get my $8500 down payment to get a vehicle of my choice from a company of my choice

Business

Response:

Dear [redacted]:This is a response to the aforementioned complaint.Please be advised that we have contacted the customer and the issue has been resolved to the customer's satisfaction.Thank You.

Review: The reason for my review is due to the issues I have been having with my car since purchasing the vehicle BMW 328XI. I purchased the car back in the middle of April after my previous BMW 328XI was totaled and have had only problems since. After purchasing the vehicle I took it back to Easterns Motors to have the wheels balanced and rotated before my 30 day warrant wore off due to me feeling some shacking in the car and vibrations when getting to speeds beyond 60 mph. So they took the car around May 12th it was a Sunday and I got the car back that following Monday or Tuesday. After picking the car up, it felt ok but there still was an issue. So I decided to finally to take the car to BMW of [redacted] and have then review it for $130.00 . Well after the review on 6/13/13 with BMW it was found that my two left rims were bent and the dealership confirmed this was damage that was done to the car prior to my purchasing it. I advised that to Easterns [redacted] (manager) and he spoke with [redacted] that said since I had bought it in before for wheel issues they would fix it. On top of this issues I found the had not had an oil change and that I was almost 4000 miles over my oil change mileage; in addition it failed the standard scope test (resetting of sensors due to burnt cables that were under transmission), but the sticker in the car said I didn't need one until 57,000 thousand miles and I was no where near that at this time. I also advised [redacted] of this and he spoke with [redacted] and they said they would pay for BMW to do the oil change. Now on top of these two issues it was also found that my car had been hit and had front bumper repair( which is why sensor cables were burnt) but none of this was on the [redacted] report and the car was sold to me with a Certified Sticker on it. So in a nutshell my car was in some type of accident but it was never reported.

I also advised Easterns of this but they said it was nothing they could do at this time since the loan was finalized and the lender owns the car. So I called the lender and advised them of all this information but was referred back to Easterns Motors to resolved the issues. I was told all I could do was either trade the car or of course let them repo the car. So on 8/15/13 I dropped the car off again at Easterns Motors and [redacted] stated they would fix the wheels that were bent. However all they did was send my car to a repair man that tried to repair them but they are no repairable because I took the car back to BMW and they are is doing the same and the wheels are still bent. But the oil was changed but sensors could not be reset due to burnt cables I have to get replaced for about appr. $300.00.

Now all of this was found due to me signing up with BWM and their being a recall on a battery cable that was fixed. It just made since for me to have the check the car at the same they were replacing a recalled part. All of this information has been reported to [redacted] from the [redacted] location and [redacted] from consumer relations department. And [redacted] only provided me with information for the company they used to try and repair the wheels and told me there was nothing he could do about any of the above and that all of the work that needs to be performed on the car at this point 6/20/13 would be on me.This is a rough total of about $1400.00. I do realize that I need to keep up the car which I have but these repair cost are things that should have been found before I bought the car and when it was inspected by Easterns.

Since this date I have appraised the car and due to the issues especially the body work that was done it only appraises for $21.000 which puts me at a deficit of about $7000 I would owe on the car additionally. I cannot afford to take a hit on this negative equity so I have been forced to keep the car and deal with the issues. I am not comfortable with driving the car long distance but I have no choice sometimes. I cannot afford to pay for a car and have to rent one everyone I go out of town. Additionally I have to keep calling BMW to keep up with the next oil change because my sensors in the car do not work and there is no way to reset them until the issue is fixed. I have also looked at filing a complaint with the Revdex.com but just so happens there is no need because Easters is not accredited with them. I have also contacted legal assistance which I waiting to hear back from if I have a solid case because I bought used car that was certified but has has issues since day one.

This is the second car I have every purchased used and never in my life have I had these issues when buying a car. Also, what surprises me is that I get numerous emails to write a review and I am not one to hurt anyones' business but as I ponder on what I am having to go through it needs to be heard by someone to do something about it. I am not saying the sales guy Rayford sold me a bad car because I do believe if he new all the issues the car had he would not be that cruel to sell me or even show me the car. I have records and documentation of all of them above and would like to be contacted to have some resolution on this issue because I have a very unsatisfied customer and at this point I would not recommend anyone else to get a car here.Desired Settlement: I would either want assistance fixing the repairs through BMW, with trading the car in for something else (keep in mind under the stipulations I may have the car reviewed by a dealership before completing sale) or return of vehicle or sell back to easterns and pay the loan off. The car has been nothing but problems since I have had it.

Business

Response:

November 18, 2013

To Whom It May Concern:

We are in receipt of the complaint filed by **. [redacted].

We would like to start by stating that **. [redacted] purchased his vehicle with a thirty day or one thousand miles, whichever comes first, limited warranty. Oil change and rims arc not covered items under the limited warranty. Despite that fact, and even though Easterns changed the oil prior the sale, as a gesture of good will, Easterns paid for the oil change. As to the rims, although it is possible that the rims were damaged after the purchase, Easterns again, as a gesture of good will, agreed to pay for the repair of the rims. The repairs of the rims were performed by a third party and not Easterns. Therefore, if **. [redacted] continues to have problems with the rims, the proper party to file a complaint against would be the company that did the repairs of the rims.

**. [redacted] also makes an allegation that the vehicle had been in some sort of a collision based on what appears to be a repair to the front bumper. Our records indicate that that **. [redacted] signed a form called Acknowledgement of Prior History, which states that the Carfax report may or may not have certain information about the vehicle’s prior history; however, the customer has been provided an opportunity to inspect the vehicle and was satisfied with its condition.

It is our position that Easterns has made a good faith attempt to satisfy **. [redacted]. If you have any questions, please do not hesitate to contact me.

Very truly yours,

www.eastems.c

onr>

PHONE

703-790-

1000

FAX;

Review: Me and my husband purchased two vehicles from this dealer on the same day. We went over the contract, we knew our interest rate was high due to past bankruptcy filing but we wanted to rebuild our credit so we agreed to the terms, planning to refinance later on. In our contracts it states our payment due date, the grace period and when a late fee is attached. What was in the contract and what wasn't explained is that we have a daily accruable interes of $11.30/day that we pay past the due date. We only found this out because in paying our payments, we would get statements and saw that our balance barely changed. We couldn't understand why and its because of the daily accruable interest. We did not agree to such a thing. One lender is [redacted], they explained that there is no grace period and that to avoid the extra interest fees, we should pay by the 4th and that the contract they have, stipulates that. I was recently furloughed and received a deferment for my car which the lender is GM Financial, they sent me a letter explaining that my car too is set up the same way and that I had to pay interest on the car. This was never explained, it's certainly not in the paperwork that we signed and we can't get answers. We have both these cars for one year exactly come October 31st and each paid at least $5000 in payments only to find out that our balance is just a couple hundred dollars less than what we originally paid for the car. We cannot afford those cars, we can't claim bankruptcy again, we can't turn the cars in that would further mess up our credit. I need assistance, this company actually easterns, [redacted] or gm financial should not be allowed to get away with predatory lending practices. Its a 2009 Dodge Charger and a 2011 Chevy Traverse.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to enter into a contract with no daily accruable interest for these cars, and would like for Easterns to pay the amount that would've gone to our principal had they not lied about having a grace period for this year and a refund of our down payments for both cars. It needs to be published clearly on the forms that there is no grace period and whether there will be daily accruable interest or not prior to anyone signing any agreement

Business

Response:

See attachment or check attachment tab.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The name of the company is Eastern Motors. The headquarters is in VA. I gave Revdex.com the address of Eastern Motors[redacted], MD [redacted]. That's who should be contacted in regard to this matter.

Regards,

[redacted] - [redacted]

Business

Response:

To Whom It May Concern:

We are in receipt of the complaint filed by **.

[redacted] on behalf of herself and her husband.

We would like to start with stating that [redacted]

Motor Credit and GM Financial financed the vehicles purchased by **. and [redacted].

[redacted]. The terms of the

loans are reflected in the Retail Installment Sales Contracts for each

respective vehicle. The finance company/bank is the actual holder of the loan.

They charge interest in relation to the loan and pursuant to the contracts

signed. Our job is to present the customers case to the lenders, to help them

secure financing for the vehicle. It is

our understanding that the late fee is incurred only if the payment is made

after the grace period; however, the interest rate does not get waived during

the grace period, as it is an annual interest rate calculated on the basis of

the daily accrual.

On a simple interest contract, finance charges are

calculated based on the unpaid principal balance of the contract. As each

payment is made, the payment is applied first towards the finance charges that

have accrued since the last payment was received. The remaining portion of the

payment is then applied to the principal in accordance to the terms of the

contract.

However, for more detailed explanation, please review your

contract and/or contact your financing back.

Review: I purchased a vehicle in January of 2013 and it was marked up over $3500 as well as it was sold to me defective. The vehicle had after market rims on it and all of them are bent. I have been pushed around and lied to on many occassions by different people of the organization. It went from the salesperson to the finance manager to the operations manager to the corporate office and they are still not willing to address my issues. I was almost 100 miles from home on the highway and the tire blew out at 75 miles per hour and their excuse is that the car has hit the curb or something to that nature. If it was it wasnt damaged on my watch! And the exhaust system sounds like a airplane.

It started on January 21, 2013, and I am still trying to get them to replace those after market rims, thats all bent up. They even attempted to fix the car on more than two occassions, so they knew that the rims were defective. They are so disrespectful and they play too many games, they fail to realize when a person spends there money for something they would like to have a vehicle in operating condition. NOT JUST A CAR TO GET OFF THE LOT.

Also that particular car was listed for 15,693 andthey sold it for over 19k. I thought that wa shte same car but I could not prove it until I found the original paper from when I was searching for a vehicle. I found it it has the same exact VIN and stock #.

I wouldnt recommend this place to no one. They are to putt out of business for their illegal practices!!!Desired Settlement: I would like to have my car rims repaired or replaced and the exhaust repaired. And my exhaust system repaired.

Business

Response:

RE: [redacted]

Case No.:

Horrible customer service all around. Even the customer service manager, Danny is insensitive and unaccomodating. They are a bunch of crooks.

Review: My complaint consist of purchasing a 2010 nissan Altima car on May 4,2013 from Eastern's Automotive in [redacted], Maryland. On May 14,2013 I noticed that my brakes were making a squeaking noise. I went to Eastern's Automotive on May 15, 2013 to notify them of the squeaking brakes, only to be told that the brakes are new and it is normal for them to be squeaking. I waited two days after and the squeaking begin to get worst (louder). I went back to Eastern's on the May 18, and they told me to come back and someone would look at the car on May 19. They claimed they repaired the brakes on May 19. About thirty minutes after leaving the brakes begin to squeak again! And returned to Eastern's again for them to claim that they have replaced the brakes for the second time. The brakes continue to squeak! I have contacted Eastern's on several occasions for them to rectify the problem. As of July 2, 2013 I have not received a response from Eastern's concerning the issue with the 2010 Nissan Altima that I purchased on May 4, 2013.Desired Settlement: I would like for Eastern's Automotive to refund me down payment as I have had to commute back and forth to their location to correct the issue. The customer service has been awful and I feel as if my concerns about my brakes are not important. I am sure I am not the first customer to have such a complaint and I may not be the last if I cannot get anyone to help me. If this company is unable to repair the brakes on my vehicle I would like for them to replace the vehicle with no problem.

Business

Response:

Dear **. [redacted],

We are in receipt of the complaint filed by,**. [redacted].

Please be advised that Easterns sells its vehicles with a thirty day or one thousand miles, whichever comes first, limited warranty. Brakes are considered to be regular maintenance items and are not covered under the Limited Warranty. However as a customer service gesture Easterns did service the brakes on **. [redacted]'s vehicle twice and had an appointment set to service the brakes another time but **. [redacted] did not honor that appointment. We feel we have done everything possible to help **. [redacted] with her complaint. I hope this explains our position in this matter. If you have any questions, please do not hesitate to contact me.

Very truly yours,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I feel that yes they did have the brakes fixed twice but they noise is still present and now the mechanic is confused as to why its still making the terrible noise. I did not make it to the appointment due to the fact that I am a manager and I have to be at work at 5am. Due to not having a night drop that's my only means of transportation to work.I did reschedule with the mechanic and went there to wait over two hours to be told they did not hear anything and when I hear the noise to return..I got about two blocks away and there is the noise went straight back and rotors for the front were ordered and put on the next day..Three days later noise is back..I called and mechanic and he said said whenever you are in the area come past and Ill look at it... I just have not been able to get there due to the shop is only open 10am-5pm M-F..I work till 2pm-3pm M-F and by the time I fight traffic to get there its after 4:30pm....I just do not feel that I should pay for services that were reported within the 30 day warranty.Purchased car on may 4th problem reported may 14th...just ten days later..The fact that they had to put back on factory pads before the dealer would even look at it was a problem and that its a fee for them to look at brakes to tell me whats wrong and to pay for it and try and get reimbursed hopefully by eastern motors or the mechanic..

Regards,

Business

Response:

Dear **. [redacted],

We are in receipt of the response rejection filed by **. [redacted],

Please be advised that Easterns is maintaining their position in this matter. As a customer service gesture Easterns is still willing to service the vehicle. If **, [redacted] would like to contact the store and speak to manager **. [redacted], he will set her up with a service appointment. We still feel we have done everything possible to assist **. [redacted] with her complaint, I hope this explains our position in this matter If you have any questions, please do not hesitate to contact me.

Very truly yours,

Review: To Whom It May Concern,

On 11/2/2013 I came into the [redacted], MD location and purchased a 2012 [redacted]. I supplied a down payment of $1,000. On 11/27/2013 I swapped vehicles. The car that I received in exchange for the 2012 [redacted] was a 2009 [redacted]. I supplied an additional $1,000 for a total down payment of $2,000. On December 18, 2013 the vehicle was stolen. During this timeframe the financing was never completed on the vehicle. The vehicle was recovered by the [redacted] County Police Department on 1/13/14. On 1/15/14 [redacted] and another representative from the Eastern’s [redacted] location came to my house in retrieved the vehicle. Eastern’s Motors of [redacted], MD performed an assessment of the vehicle. They claimed no damage was done to the vehicle to myself as well as the claims representative from my insurance company. You refused to return my down payment. I have been a victim of harassment by the general manager. His name is [redacted]. He contacted me at non business hours requesting I complete the financing interview for the vehicle during the process when it was stolen. He became irate that I would not lie to the finance company and tell them that the vehicle was still in my possession when it was in fact stolen. He sent me numerous text messages. As of today which is almost two months after the vehicle was returned to the dealership I have received no contact from you the dealership or the corporate office. I was in contact with a representative from the corporate office by the name of [redacted]. He advised me that he would assist me with the return of my down payment. After the vehicle was picked up he told me that I would not get my money and I should get a lawyer to get it back. This is unjust and unfair. Eastern’s has been made hold by the return of the vehicle. You are not entitled to keep my money in addition to the car. I am requesting the return the return of my down payment of $2,000 and its entirety no later than one week of the receipt of this letter.Desired Settlement: I want my down payment back in full. They have their vehicle and claim do damage was done.

Business

Response:

**. [redacted]

The Revdex.com

RE: [redacted]

ID

Dear **. [redacted]:

This is a

response to the aforementioned complaint.

Please be advised that as part of a

vehicle purchase transaction our customers fill out a credit application

wherein they inform Easterns of their employment and their income among other

things. By signing the credit

application the customer acknowledges that the answers are true and

accurate.

**. [redacted] represented to Easterns

that she was employed and had certain income.

After the vehicle was delivered to her, it was determined that at the

time that she made the representation about her employment, **. [redacted] was no

longer employed. Moreover, **. [redacted]

refused to return the vehicle when asked to do so. As a result, certain charges for the use of

the vehicle had to be assessed. **.

[redacted] signed a document agreed to those charges. Those charges exceeded the down payment that

was made by **. [redacted]. Therefore,

there is no refund due **. [redacted].

I hope this explains our position

with regard to this complaint.

Very

truly yours, [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I do not accept the business response. They were able to

verify my employment. This is an attempt to keep my down payment out of spite. I was contacted at all hours of

the day threatening me. I advised them the car was stolen. [redacted] told me that I

had the vehicle stolen. I could not complete financing when the vehicle was not

in my possession. By completing I mean supplying vital information like the condition

of the car when the vehicle was not in my possession. [redacted] told me not to tell

the finance company that the vehicle was stolen or the loan would not be

funded. I told the finance company it was stolen and the deal was sent back to

the dealership. Prior to the vehicle being stolen everything was complete

pending my final interview verifying a prior vehicle was no longer in my possession.

So I would have had the vehicle and completed the financing had not the vehicle

been stolen. They have not offered me any reasonable explanation for keeping my

money prior to me filing this complaint with the Revdex.com. Attached are the text

messages where [redacted] contacted me advising me to lie to the finance company and

threatening me. When the vehicle was recovered by the [redacted] County Police

Department I notified [redacted] and he arranged for the vehicle to be

picked up from my home. I went to Easterns because I needed a vehicle. They

took advantage of this situation and used it as an opportunity to steal my

money!

Regards,

Review: In short, I purchased a 2012 Chrysler 300 on 2/18/2013. The fact that the salesperson [redacted] made a series of promises that were not originally honored or had to resolved by upper management. The first was - a second set of keys to the vehicle. This was later given to me after speaking with the general manager [redacted] and later the regional manager [redacted] who finally authorized that a second set of keys be made at the Chrysler delaership and paid for by Eastern.

2. Was the cracked grill. Still working out the details with getting this repaired. Timing/Scherduling issues

3. Most importantly, I am an active duty soilder temporarily assigned to Walter Reed National Medical Center. I am a resident of Delaware and have been for approx. 8 years. I specifically requested that my vehicle be registered in my place of residence which was Delaware not my TDY location. The slaesperson told me that I would have to have the vehicle registered in Maryland first (per Maryland law) as that is where the vehicle was purchased and when the tags for Maryland came in to turn them in for a refund and get the vehicle registered in Delaware. I told him that I had purchased vehicles in other states before and never had to register my vehicle in any other state besides Delaware as requested. He even went as far as to request that I change my original address on the document from Delaware address to my local Maryland temporary address. He assured me that this was Maryland's law. When the tags came in, I learned that I would not receive a refund for taxes, tags etc. from Maryland and that I only had 60 days from date of purchase for Delaware to honor the taxes paid to Maryland or I would have to pay all tax, reg, and related fees to Delaware as well. This was already 30 days after the purchse date soi we only had 30 days left. When I spoke to the general manager, the regional manager and the customer service manager I was ultimately told that they were working in the best interest of the lean holder ([redacted]). Irronically, [redacted] was also the previous lean holder for the vehicle traded in to get the new vehicle ( Chrysler 300) and they never had any problem with our vehicles being registered in Delaware although that vehicle was also purchased in another state under TDY. I contacted [redacted] regarding the issue and they stated that they had no dealings with the registration of the vehicle and they had already paid Eastern Automotive so when would have to resolve the problem with them. The other problem was that the taxes and tags for the vehicle was included in the loan. These fees were substantially higher in Maryland 1655.66 verses Delaware's 992.00. To add insult to injury I still have to drive the vehicle to Delaware and get it registered there for additional fees. When I attempted to resolve the matter with Eastern they offered 300.00 to help get the vehicle registered in Delaware but would not take any responsibility in wrong doing or misrespresentation that lead to the problem. In addition, they requested that we complete a form stating that we would not pursue further action. They also refused to pay the feee difference between Maryland and Delaware for taxes and registration that were now tied into a 6 year car loan. I finally, spoke with their legal representative who was less than accomodating and in many cases smuge, frank, and condesending. Who in so many words stated that the dealership did nothing wrong and it was my fault. She made a finaly offer of $469.00 with the same stipulations as before and told me that it was take it or leave it. When I asked where her number (469.00) generated from she stated that it was based on the difference between Maryland and Delaware tax and registration fees. I told her that her numbers were inaccurate and that I had checked with Delaware DMV directly about the matter and offered their information and also the Delaware online calculator (fee calculator) I used to arrive at the difference. She declined to take the information stating that again $469.00 was her only, generous and final offer.Desired Settlement: I just want my vehicle to be registered in Delaware at the original cost per date of purchase. Which would result in a refund from Eastern in the amount of approx. 663.66 the difference applied to my loan for having my vehicle registered in Maryland verses Delaware as originally requested. And $160.00 (additional approximate cost to now have the vehicle registered in Delaware prior to 4/18/2013. It should also be noted, that if we cannot receive the money from Eastern to register the vehicle in Delaware by 4/18/13 (60 days after purchase date) then Delaware will not honor the taxes we paid on the vehicle to Maryland which would then cause us to have to pay an additional $992.00 in vehicle tax for Delaware.

Business

Response:

Dear [redacted]:

We are in receipt of the complaint filed by [redacted].

Please be advised that [redacted] purchased his vehicle

with a thirty day or one thousand miles limited warranty, which covers only

parts specifically listed in the limited warranty brochure. The keys or the vehicle grill are not

covered under the limited warranty.

Despite that fact, we have provided [redacted] with a second key and

made numerous appointments for him to bring the vehicle back for the repair of

the grill. [redacted] missed numerous

appointments.

As to the registration in the State of Delaware, [redacted] provided his Maryland address and signed all of the documents with the

Maryland address. We have written

agreements so we do not have disagreements such as this. In an effort to help [redacted], we

offered him the sum of $469.00 as a good will gesture. This offer is still valid if he wishes to

accept it.

I hope this explains our position.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The information regarding the dealers claim that Eastern made several appointments to schedule repair to vehicle is inaccurate. The dispute over the key happened the day of purchase and I stated that I was not going to purchase the vehicle with only one key. At that time, the GM authorized the manager to purchase a new key instead of losing the sale. As for the grille, it was raining the day the vehicle was purchased and a full inspection of the vehicle could not be made. The next day or two when the vehicle was inspected by me, I noticed the cracked grille. I immediately contacted the manager and sent him a picture of the damage to his cellphone. at that time, I again advised that I was prepared to return the vehicle. The manager gave me a service letter stating the second key would be purchased and the grille would be repaired by Eastern with our agreement to keep the vehicle. I have that text/picture message to support the above claim. In addition, the day of the purchase we purchased an extended warranty which was later cancelled. We were told that everything on that vehicle was covered minus tires and brakes.

Review: On June 22nd I purchased a car, 2012 [redacted] Charger, from Easterns Motor in [redacted] Maryland. Due to time constraint because the process took longer than expect I did not get to do a test drive. From the dealership I went to work that morning with the new car. While driving I felt a vibration under the car. The car vibrates when you hit the brake, nothing major. I got off work late that day. So on Monday the 24th, I called the sales rep [redacted] and reported the problem. He told me to bring the car back and they will to take and have it serviced. I dropped the car off to them on Tuesday evening , the 25th. I picked the car up Thursday evening ,the 27th. It was around closing time. I was told by [redacted] one of the manager that the service dept said the alignment was a little off but they adjusted it and it should be ok now. But when I drove off , I felt the vibration again. I immediately called back but they already close so no one was picking up the phone. I had a hectic schedule at work after that, so on July 4th I called [redacted] the sales rep and told him whatever repair was made did not fix the issue cause I still feel the vibration. I told [redacted] that I can take the car to the dealership that was near my house and have them diagnose the problem so I can report to him and they will know exactly what needs to be fix . [redacted] informed me that they no longer use the service department they originally took the care to. So he will check with his manager and get back to me. I did not hear back from Jason, so on Monday the 8th I called him back and he told me to go ahead and take the car to the dealership and have them fix it , the car has a mechanical warranty from [redacted] so it should be good. So I ask him to give [redacted] number. I called safeguard just to inquires about the terms of the warranty and they inform me that they have no record of my car. I called [redacted] back, and he tells he will check and call me back. He called me a few minute later and says actually the car is still under manufacturer warranty , so go ahead and take it to the dealership anyway. I took the car to the dealership [redacted] & [redacted] in [redacted], MD on Wednesday the 10th. In afternoon the Tech from, the dealership calls me and says the vibration comes from a bent Rotor and some other stuff he cited and it was not cover by the manufacturer warranty. And at this point it is unsafe for me to drive the car. The cost of repair was estimated at $1200. I called [redacted] back to give him the information, he tells me I need to speak to a manager to see the next step , because it was out of his hand. I proceed to speak to [redacted] one of the manager, [redacted] tells me he will get back to me. I did not hear back from [redacted] on Wednesday. the next day Thursday 11th, I called [redacted] and asked them to fax the estimate to [redacted]. And then I called [redacted], he informed me that he forwarded the estimate and everything to his boss and was waiting on him. I call [redacted] again in the afternoon he tells he still haven't heard back from his boss. On Friday the 12th I proceeded to call Eastern motor Corporate office and spoke to [redacted] advise me to call [redacted] the operation manager in charge of [redacted] and [redacted] and he gave me the number . I made multiple attempt to contact [redacted] on Friday but he was busy I left a message to have him call me back but he never did. I called again and was told [redacted] left for the day. The next day Saturday 13th, I call and finally got hold of [redacted] and and explained the situation. [redacted] tells me he will get back to me in 20 min. Of course he never did. I made several attempt to call him back I keep getting agents telling they will give him the message to call me but [redacted] never did. I called [redacted] back and [redacted] tells He will call [redacted] and get back to me. In the evening I made another attempt to get hold of [redacted] but got another agents who says he will give him the message to call me back. And this is where we stand now. I haven't heard back from [redacted] nor [redacted].Desired Settlement: I end up paying the repairs of the car and I would like reimbursement of the repairs and the car rental total $1296

Business

Response:

See attachment or check attachment tab.

Review: I bought my car from eastern motors in march. Last Saturday 6/15/13 I was leaving work and it didn't start tried to give it a jump nothing happened. I got it towed to the dodge dealership in new [redacted],md. I recieved a call from them on Tuesday 6/18/13 tellin me what was wrong with my car. They said I need a new key an some stuff with my engine. I think its an ignition module not sure. But I do know it cost 1,100 to get it fixed. I have called them numerous times this week talked to a manager he tell me he talked to the service manager but he didn't just lied to me. They tell me they can't fix my car that my warranty with them is over . I havemi had the car for three months an having this serious problem. I am really not satisfied with there service an the quality of the car because I shouldn't have this problem within three months.Desired Settlement: I would really like to have my car fixed or give me a full refund of the money I payed out

Business

Response:

We are in receipt of **. [redacted]’s

complaint.

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Description: Auto Dealers - Used Cars

Address: 9950 Washington Blvd N, Laurel, Maryland, United States, 20723-1932

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