Eclipse Illumination

We apologize your order was not received in the time frame indicated and want to resolve this as quickly as possible. We will make sure to get another order out to you immediately and give you a 25% discount on your purchase for the mixup.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me IF THE COMPANY ACTUALLY FOLLOWS THROUGH AND REFUNDS MY...

MONEY.  THIS OFFER WAS MADE TO ME IN THE PAST BY THIS COMPANY, BUT THE REFUND WAS NEVER ISSUED.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The company e-mailed me a response of a refund of $ 32.84 on a total bill of $ 164.20 that is 20% not the 25% as stated by eclipse illumination to the Revdex.com. I have not received my order as of oct [redacted] 2016. The company shows my order shipped as of oct [redacted] 2016. No refund is necessary if in fact I receive my order.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We would be glad to refund you for your purchase and will do so immediately.

We would be glad to go ahead and refund your money back immediately.

[redacted] we will get this addressed immediately. If the manufacturer can not get us a tracking number on this we will refund this immediately.

The order was originally placed for SSL-TRLED2x4/4x13/50 and we were unable to get those delivered. We contacted the customer and offered a different fixture from a different supplier to fulfill the order. We agreed to pay for up-charge on this order to get the product to the customer. The...

customer agreed to the substitution the order was placed and then delivered. The customer contacted us back stating that the product would not work for their application. We sent return labels to the customer to send the product back via [redacted] and once they were received a credit would be issued. The customer stated they wanted a refund first before they sent the material back. That is where everything stands at this point.

We would be glad to check on this for you; the manufacturer we were using on those closed their doors. We will check on some shipping information today or we have another vendor that carries this same product. We will check on this immediately and get it taken care of.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received the item in question, the company has yet to return any of my phone calls or emails.  Their only response was to the Revdex.com which has done nothing to satisfy their legal obligation to provide the item for which I have been charged.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We will see that this is taken care of immediately and processed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We processed the credit already on this account and will contact the merchant processor to check and see why there has been a delay in applying it.

We will look into this immediately and find out what the issue is to why you have not received this order. We will make sure this is handled swiftly to ensure you receive your order this week.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]