Ecloud Secure, LLC

Our records show a refund was issued the day MR *** contacted our customer service to dispute the charges, confirmation of the refund is listed belowThe refund was quickly issued and sent in order to settle this matter, despite MR ***'s claims Ecloud takes great care in providing customer
service to its clientsOn rare occasion online registrations are disputed once the client is billed and in all instances such as that we move quickly to settle that disputeIt is our hope that this response satisfies your office and Todd S*Thank you. Transaction Number ***Send on 9/11/2017Deliver By 9/12/2017Amount $

In response to this complaint and in an effort to settle this matter a refund for the full amount requested has been issued*** * *** can expect to receive her 180$ refund in the coming five business daysOnce the refund is received Louis ***'s information will be removed from our
system and he will not be billed againAs to how the billing of Louis ***'s account took place, all clients billed by Ecloud are billed after they have their information registered on our website in order to gain access to the service we provide. We hope this response satisfies your office and MS ***. Thank you

As stated in my original complaint the account is not under my name it is for my year old grandmotherI am not putting any of her information onlinePlease give me a direct phone number to your company to call and get this issue resolved once and for allAs I was told someone would contact me from your fraud department to resolve this issue on multiple occasions and that has never occurredI would also like a first and last name of someone at the company to contact my self directly to resolve this issue for my grandmotherOnce the money is refunded and you stop taking money out of her account fraudulently each month we will consider it resolved

Ms *** is listed on file as *** *** and was located in our system by her telephone numberA refund was issued yesterday as our previous response stated, confirmation of that refund is listed below Transaction Number: ***Send On: 10/05/2017Deliver By: 10/10/2017Amount: $

We ask that *** P*** provide the name of her husband so that we can locate the account in our client files and immediately close the account, therefore stopping the chargesOnce we receive the account holder's name a refund will be immediately issuedWhen a account is billed by Ecloud it's because client information was registered on our website, now that we have been informed about this issue we are seeking to settle this matter as soon as possible and get the refund out to MS *** as soon as we canThank you

MS *** is presently on file to receive a refund, in an effort to settle this matter a refund for the full amount she demands will now be issued*** *** will receive a refund for $in the next three to five business days, she can expect the removal of all information related to her when
she receives her refundWere our company taking apart in fraud *** *** would have no recourse to pursue a refund for a charge we did not receive or for the overdraft she claims to has been penalized, we do not take part in fraud in any formWe hope our response is satisfactory to your officesThank you

Currently we are seeking to confirm all three charges were in fact billed to MS ***'s account, our records do not reflect itTherefore once we confirm the charges were indeed billed to the account of MS *** a refund for all charges will be issuedRefunds take three to five business days
to be received and once received the removal of the *** ***'s information will proceedThank you

Our apologies for the delay in regards to the refund MR *** was issued since the 13th but has not receivedWe are working to find out what is causing this issue, however Wayne *** can expect his refund in the next three business daysWhen he receives his refund we will remove all information
related to his account with us in an effort to bring this matter to a closeWayne *** was only billed by Ecloud because his information was registered with usWe hope our response is satisfactoryThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Vickie Bates

This refund has yet to hit my account and I had to submit my bank statement to prove this to this company, also my bank has just acknowledged this was fraud

I do not believe that for one secondI do not know how they expect to do that, as my name has recently changed, and when they took my money, my last name was different. They should have not even have any record of *** ***, as the name on the bank account they took it from is still my maiden name(***). My name is not legally changed yet

Our records show a refund was sent yesterday February 6th and received today February 7th Effective immediately all information that pertains to *** *** will be removed, therefore she will not be billed again. As is concerns the billing of MS *** account and how her
information was gathered, the agent she spoke with is right we have suffered what we are calling a glitch but can also be described as a hack that has caused this issueWe are working diligently to understand and rectify the situation and apologize for the inconvenience this has caused people like *** DotieWe hope our response is satisfactory to *** *** and your officeThank you.Confirm No: *** ***Effective Date: 02/07/2018Date and Time: 02/06/2018 7:Amount: $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,

A refund was issued on April 2nd 2018 and will be received by MR [redacted] today April 3rd 2018, the record of that refund can be seen below this response. Thank you.Transaction Number [redacted]Send On 04/02/2018Deliver By 04/03/2018Amount $90

Our records are showing a refund of $90.00 was issued and then received on the 12th of September, please allow us to investigate this matter as to why this refund has not been deposited back Todd Sherman's account as claimed in this complaint. Thank you.

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Also I would like any and all information about Louis Long and our banking information removed from ECLOUD’s database permanently and never to be used again.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint...

resolved.
Regards,
[redacted]

Please excuse the fact the refund promised to MS [redacted] has yet to be sent, the blame lay with our customer service department and has now been resolved. Lorie A [redacted] can expect her refund in the next three business days, the service has been cancelled and upon receiving her refund her file will...

be closed with us. We welcome MS [redacted] to contact us again if any further issues arise in receiving her refund. Thank you.

Since [redacted] refuses to give the name of the account holder, leaving us unable to address this complaint properly she can expect to be contacted in regards to this matter as soon as possible as she requests in this response. Thank you.

As it pertains to the demands made in this complaint from [redacted], Ecloud would be more than happy to close the account in question and refund any charges that could be due to the account holder. We are not in the business of fraud and we do not bill the accounts of people who's information...

has not been registered with us for the purpose of using our service. We are asking for more information as to who's name is on the account so that we have this matter settled expediently. Currently we do not have a [redacted] on file who has been billed to the tune of $450, which is what [redacted] is demanding in refunds. Please provide us more information so we can bring this matter to a close. Thank you.