Eco Flower LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would love to settle any future issues directly with your customer servicePlease improve that featureThe flowers are lovelyThank you
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I had already opened a claim with PayPal on July - the day before you sent this response telling me I needed to open a claim with PayPal in order for you to process my refund. It is PayPal Case Number: *** and the Buyer's Transaction ID is: ***. There is therefore no reason why you cannot and should not have already refunded my $59.99. Your response and your continuing inability to process my refund are unacceptable
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your order!! I have pulled up your order and see that we had received a request to cancelPer your request the order was pulled from production and the order has been refunded back to the original form of paymentAn email
confirmation was sent to the email address on fileDepending on your financial institution your refund would post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and confirmed that it is currently on the 18th business days of productionAs you were advised via email yesterday, the item you purchased is slightly delayed and will be shipping out next weekAs per our Terms & Conditions we
AIM to ship items out within business days but we do not guarantee delivery as the items are handmadeOnce your order has shipped you will receive an email with trackingPlease let us know if there is anything else that we may help you with. Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI am unsure why anybody would advise to reorder the same item at a later timeOur customer service representative may have offered that as a option to cancel, refund with the option to reorder at a later timeHowever,
I do see that your order has shipped and was delivered todayPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shippedAn email confirmation was sent to the email address on fileBased off the tracking information your order is in transit to your local USPSYour local USPS will
be complete the deliveryPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your order! I have pulled up your order and see that it has shipped and is en route to your local USPSI am including a link to better track your
shipment, ***Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered on May 27thWe do hope you love the item you purchasedPlease let us know if there is anything else that we can help you with.Thank you

Complaint: ***
I am rejecting this response because: I received an email on October 24th stating that my refund was processedHowever, it is now November 3rd which is business days later and still no refundI also responded to the email and said I did not receive the credit and still no responseI had to dispute this charge with my credit card companyMy credit card company has issued the temporary creditI am worried that this business will continue to hold customer’s money until they fight them for itThat is not how a business should work
Sincerely,
*** ***

Hello,Thank you for reaching out to usI have pulled up your order and it looks like it was shipped yesterdayYou can track your shipment using the tracking number *** at http://track.firstmile.com/I have issued you a gift card for the inconvenienceYou will find
the gift card in your emailPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has been cancelled and refundedAn email confirmation has been sent to the email address on fileDepending on your financial institution, your refund will post back to
your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order has shippedBased off the tracking information your order is out for delivery todayWe do hope you love the items you purchasedPlease let us know if there is
anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shippedBased off the tracking information your order has been turned over to the USPS who will complete the deliveryPlease let us know if there is anything else that
we can help you with.Thank you

Hello,Thank you for reaching back out to usI am sorry to hear that your order has issuesPer our Terms & Conditions please send us pictures of the item you received to [email protected] and our customer service department will review them and notify you of a resolution. In regards to your request for refundUnfortunately your order was shipped prior to the receipt of your requestOnce an order has shipped it is no longer eligible for refundPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has been cancelled and refundedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to
your account within 3-business days from the date on the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize that your order didn't ship within the time frame givenI do see that you have requested that the order be cancelledYour refund has been processed and an email confirmation has been sent to the email address on filePlease let us know if there
is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your order has been sent and is currently in transit to your local USPS who will complete the deliveryI am including a link to better track your
shipment, ***Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me; however, if I do not receive the aforementioned check within business days, I reserve the right to refIle my claim with an additional complaint of a refund not receivedI am dubious that I will receive the funds.Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and do see that you have spoke with a member of our customer service departmentAs you were advised, please file a claim via PayPal to initiate your refundDo to our recent decision to no
longer use PayPal as a payment option it has caused extreme delays with our standard refund processOnce your claim has been filed we will work directly with PayPal to complete your refund. Thank you