Eco Flower LLC

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has been shipped and was delivered on June 16thWe do hope you love the Spring Melody Centerpiece that you receivedPlease let us know if there is anything else that we may
help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
For the record, I have never received such horrible customer serviceI have told my friends not to order from this companyAnd although I did receive a refund, there was no apology or explanation included.
Sincerely,
*** ***

Hello,Thank you for reaching out to usAs per our Terms & Conditions we prioritize weddings by delivery/wedding dateBased off your order it does show that it was delivered prior to the wedding date which is the only guaranteed date for deliveryI do see that you were advised of this as
well. In regards to your refund for the photo proofI have reviewed the order which that was on and have verified that it was refunded back to the original form of payment and no additional refund will be issued. As for the issues with your Boutonniere's I do see that you contacted us in regards to the flower that was usedAs were advised at that time our Terms & Conditions do state that we may make substitutions as neededAt the time of order placement you did agree to our Terms & Conditions prior to completing your orderHowever, our customer service department went above and beyond and had another Boutonniere made and a picture was sent for your approval and were willing to overnight them to youYou chose to not accept the replacement that was offered although it was not required of us to do soI am also including a link to our Terms & Conditions as well as a copy of our Changes to Products and Pricing clause.CHANGES TO PRODUCTS AND PRICING.Eco Flower may, at any time, revise or change the pricing, availability, specifications, content, descriptions or physical features of any products sold or services offered through the ServiceSince flowers are hand made, and colors each batch may very in color and appearanceThe inclusion of any products or services through the Service at a particular time does not imply or warrant that these products will be available at any other timeWe reserve the right to change prices for products displayed on the Service, or the Service, at any time, and to correct pricing errors that may inadvertently occurAll such changes shall be effective immediately upon posting of such new product prices to the Service.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and is currently in transitI am including a link to better track your
shipment, ***Your order will be transferred to your local USPS who will complete the deliveryPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to usAs previously stated we do request that a claim be submitted as the refund would be able to process quickerAs we no longer use PayPal, it is causing an extreme delay in the processing of refunds. Thank you

To Whom It May Concern: Although we are sorry to hear about this customer's experience, we are unable to assist in this matter. This complain was erroneously placed against our company even though this is not one of our customersOur records do not show an order for Ms*** *** or
an order #***We also do not have a salesperson, Meagan C***, that works for us. Just to clarify, we at EcoFlower Weddings are a separate company to Eco Flower in Ogden, UtahWe used to be more of a sister-company to Eco Flower that did the wedding ordersBut, in March 2016, Eco Flower launched their own wedding line. This can cause confusion. We at EcoFlower Weddings are a much smaller company that specializes in custom crafting wedding flowers made to orderBecause our ordering process is more involved, orders are placed either over the phone or via emailWe do not offer a "click and order" feature on our website. Based upon the order number and the salesperson identified in the claim, it is very likely that this order was placed with Eco Flower in Ogden, Utah. Please let me know if there is any additional information we can provide to dispute this claimThank you. Warmly, Chelsea D***Manager/Owner, EcoFlower Weddingshttp://www.ecoflowerweddings.comphone: (801)512-

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and do see that your order has been shipped and delivered on May 22ndWe do hope you love the item that you receivedPlease let us know if there is anything else that we can help you
with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered on June 16thWe do hope you love the item that you receivedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the issues that occurred with your orderI have pulled up your order and see that it has been cancelled and refundedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund will post
back to your account within 3-business days from the date of your emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to usWe have investigated the status of your refundYour refund was processed successfully on May 17thI am including the transaction ID ***You can provide the information to your financial institution to check the status of your refund.Thank you

As you name is not on the order we are unable to assist you as it is not your order.Thank you

Complaint: ***
I am rejecting this response because:As of today Friday,May 19th they still do not have a ship date to track I read reviews that this is how they do it.....they get a complaint and pretend to say it has shipped and it never ships.I will be awaiting the day of delivery So very sad that they do business in this matter.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I tried several time to cancel by phone and online, and all I was told was told it need to be done onlineEven though I could not cancel online due to log in issuesWhich I explained over the phoneSend me a prepaid postage, and refund me my moneyThis is illegal what you are doing as a businessI have submitted several Revdex.com complaintsAll I want is my money back- You can take all the flowers that are falling apart and look terrible
Sincerely,
*** ***

I did receive an email that a refund has been issued on May 24th but I still have yet to see a refundCan you please let me know when I should expect to see the refund?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,Thank you for reaching out to usI am sorry to hear that you had issues reaching our wedding departmentOur customer service department does not work with wedding ordersAs listed on our Wedding FAQ page we have a special team dedicated to bridesI have pulled up your order and see that
your order has shipped and was delivered on July 14thWe do hope you love the items you received and your special day is beautifulPlease let us know if there is anything else that we may help you with.Thank you

Please allow a 3-business days from the previous response as the check was resent to the address on fileIf you don't receive it within the next 3-business days than please contact our customer service department.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order has been shipped and was delivered on May 31stWe do hope you love the Country Love sign you receivedPlease let us know if there is anything else that we may have
help you with.Thank you

The first one I received was damagedI hope the second one is not damaged or I will have to file another complaintLast time I closed it too early and had to pay afterwardsI hope the other complaints are addressed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up both orders and confirmed that they have been cancelled per your requestIn regards to order, ***, we do ask that you file a claim with PayPal to process the refundWe recently chose to no
longer use PayPal as a payment option and it has created issues when processingAs for your other order your refund is being processed and an email will be sent to the email address on filePlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered todayWe do hope you love the itemPlease let us know if there is anything else that we may help you with.Thank you