Eco Flower LLC

Hello,Thank you for reaching out to usI apologize for the delay in your orderYour order has been cancelled as you have requestedAs we have recently chosen to no longer use PayPal as a payment option we do ask that you file a claim for refundThe recent changes have caused issues with delays
in refundsOnce your claim has been filed you will be refunded via PayPalPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usAs the order has shipped the item is no longer eligible for refundIf a refund is preferred the item must be returnedA refund would be processed once the item has been returned to our warehouse. Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order has already been refundedAn email confirmation was sent to the email address on file at that timeDepending on your financial institution, your refund will post
back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your refund has been completedAn email confirmation was sent to the email address on fileDepending on your financial institution, your refund would post back to your
account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your refundI have pulled up your order and it looks like your order has shipped and is currently in transit to your local USPS who will complete the deliveryI am including a link to better track your
shipment, ***Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching back out to usWe send checks out twice a monthYour check will be sent in the next shipment. Thank you

Hello,Thank you for reaching out to usI apologize for the delayI have pulled up your order and see that your order was cancelled on July 7th due to your order being refunded via PayPalYour refund will be refunded via PayPal once your claim has been completedPlease let us know if there is
anything else that we may help you with.Thank you

To Whom It May Concern: Well we are sorry to hear about this customer's unfulfilled order, we are unable to assist with the matter because the order was not placed with our companyWe do not have an order in this customer's name nor corresponding order numberJust so you are aware, we at
EcoFlower Weddings are a completely separate, non-affiliated company from Eco Flower although we share a similar nameEco Flower has a wedding line of their ownBased upon the order number and reported shipping time frame, it is possible that the order was placed with them We at EcoFlower Weddings are a much smaller company - more of a "mom&pop" shopWe do not have Facebook pageWe also do not have a click&order type website; rather, all of our orders are placed either over the phone or via email since our customization process is more involvedWe specialize in only wedding flowers and only custom ordersAs indicated on our website, we prefer for orders to be placed 2-months in advance of the preferred delivery date because we custom craft each flower order to orderSince the order was not placed with our company, it would be best to reach out to the other respective company's customer service team to address the matterHopefully, they will be able to assist youThank you. Warmly,Chelsea D***Owner/Manager, EcoFlower Weddings

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and it looks like your order has shippedBased off the tracking information your order has been turned over to your local USPS who will complete the deliveryWe do hope that you love the
items you purchasedPlease let us know if there is anything else that we can help you with.Thank you

Hello,Based off the date your refund was processed your refund should post back to your account no later than June 9th.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your ordersI have pulled up your orders and see that they have shippedBased off the tracking information I see that one has been delivered to the shipping address on fileThe 2nd order is showing that has been turned over to
USPS who will complete the deliveryAs the orders have shipped they are no longer eligible for refundWe do hope you love the items that you have receivedPlease let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered on June 16thWe do hope you love the item you receivedPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt's a shame that a took a complaint with the Revdex.com to get this resolved.
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has been cancelled and refundedAn email confirmation was sent to the email address on fileDepending on your financial institution, your refund will post back to your
account with 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered on June 12thAn email confirmation was sent to the email address on fileWe do hope you love the item you receivedPlease let us know if there
is anything else we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has been cancelled and your refund was processed back to the original form of paymentAn email confirmation was sent to the email address on fileDepending on your
financial institution, your refund would post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up your order and confirmed that it has been cancelled and refunded per your requestAs you have stated that you have not seen your refund, I am including the transaction ID for the refund, as it shows completed
successfully in our systemYour transaction ID is ***.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI pulled up your order and see that you spoke with Natalie on March 22ndBased off our production time frame your order was scheduled to ship out by the end of that weekHowever, we are currently experience a
slight delay in productionYour order has been given to our Escalations team and they will work to get the order out to you as quickly as possibleIf you no longer want to wait for the order please email me directly at [email protected] and I will be happy to cancel and refund your orderPlease let us know if there is anything else that we can help you with.Thank you