Eco Shield Pest Control Chicago, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Catherine ***

SHOULD A CUSTOMER NOT BE HAPPY WITH SERVICE OR IF THEY ARE STILL HAVING ISSUES WE OFFER TO COME OUT FOR FREE TO TAKE CARE OF ANY ISSUES - CUSTOMER REFUSED, REFUSING FUTURE SERVICES, THUS THE CUSTOMER WAS CHARGED THE CHARGEBACK FEE AS STATED IN THE SERVICE AGREEMENT

Initial Business Response / [redacted] (1000, 6, 2015/08/19) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @espest.com CUSTOMER HAS BEEN CANCELLED WITHOUT ANY FEES AND PENALTIES

Initial Business Response / [redacted] (1000, 6, 2015/08/11) */ Contact Name and Title: Cathi [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @espest.com Customer signed a service agreement for nine services (yr) agreementThe first two services are within 30-days of each other, after 2nd service, customer is placed on a quarterly basisShould he need reservices all customer needs to do is call officeThe 100% guarantee is not a money guarantee but a service guarantee - which

Initial Business Response / [redacted] (1000, 5, 2014/04/14) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @espest.com MR [redacted] SIGNED A YR AGREEMENT WITH US - IT WAS UNDERSTOOD BY HIM THAT WE COME OUT TO TREAT EVERY MONTHS NO MATTER THE WEATHER, CUSTOMERS RECEIVE A POSTCARD WITH DATE AND TIME OF SERVICE AND IT IS UP TO THE CUSTOMER TO CALL THE OFFICE AND RESCHEDULE THE SERVICE TO ANOTHER DATE - SINCE MR MEDINA IS UNHAPPY WITH OUR SERVICE, I WILL CANCEL HIM OUT WITHOUT ANY FEES, ALSO HE WILL NOT HAVE TO PAY FOR THE JANUARY SERVICE - IT HAS BEEN VOIDED Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) This is an acceptable resolution, thank you

I would not recommend this service at all BEWARE of what you are signing as they solicit you I was charged a cancel fee for stopping service with a 30day period!! Who does business like that!!??

Initial Business Response / [redacted] (1000, 5, 2014/07/08) */ Contact Name and Title: [redacted] Mgr Contact Phone: [redacted] Contact Email: [redacted] I APOLOGIZE TO THIS CUSTOMER - OBVIOUSLY THERE WAS SOME CONFUSION REGARDING THE SERVICE AGREEMENT AND HAD THE CUSTOMER CALLED THE OFFICE, EXPLAINED THE SITUATION - THEY WOULD HAVE BEEN CANCELLED WITHOUT FEES/PENALTIESTHIS WILL NOW BE DONEECOSHIELD IS AN UNDERSTANDING COMPANY AND WE STRIVE TO MAKE OUR CUSTOMERS HAPPYRESOLUTION: CUSTOMER WILL BE CANCELLED WITHOUT FEES

ALL FEES HAVE BEEN VOIDED FOR THIS CUSTOMER

[redacted] - the Service Manager is scheduled to come out and inspect - northing further will be done until he makes a decision regarding customer's service

This company is a complete scamThere salesmen lie to your face saying that you can cancel whenever you want but then you get slapped with a cancelation feeThis company shouldn't be accredited by the Revdex.com! This company being accredited by the Revdex.com just makes me lose faith in the Revdex.comPlease be aware you are accrediting a company that is out scamming homeowners

CUSTOMER SIGNED UP FOR ONE YEAR WHICH IS FIVE SERVICES - CUSTOMER HAS HAD TWO SERVICES, INITIAL SERVICE 06/17/16, EGG BREAK CYCLE 07/19/AND A RESERVICE FOR ANT HILLS ON 08/01/16. THE SERVICE AGREEMENT ALLOWS FOR FREE SERVICES (RESERVICES) IF THERE IS A PROBLEM - CUSTOMER ONLY HAD ONE
RESERVICE. CUSTOMER WAS ASKED IF SERVICE MANAGER CAN COME OUT FOR FREE TO SEE WHAT WAS GOING ON AND CUSTOMER REFUSED. CUSTOMER REFUSING FURTHER SERVICES AND A CHARGEBACK FEE WAS APPLIED

Initial Business Response /* (1000, 5, 2014/12/08) */
Contact Name and Title: *** *** Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@espest.com
CUSTOMER WILL BE CANCELLED AND ALL FEES/PENALTIES REMOVED

Complaint:
I am rejecting this response because:The business lied to me saying my neighbours are using the service Also I dont need a free service them and they didnot upfront mention about the chargeback
Sincerely,
Ravishankar ***

Initial Business Response /* (1000, 6, 2015/09/16) */
Contact Name and Title: Cathi ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@espest.com
MR *** SIGNED A SERVICE AGREEMENT FOR FIVE SERVICES AT $EACHSECOND SERVICE IS PERFORMED 30-DAYS OF THE FIRST SERVICE TO
BREAK THE EGG CYCLE - THIS WAS EXPLAINED TO HIMAFTER THE SECOND SERVICE, CUSTOMER IS THEN PLACED ON A QUARTERLY BASISALSO, WE UNDERSTAND AS A COMPANY THAT EMERGENCIES CROP UP AND THUS FREE RESERVICES ARE INCLUDED - ALL IS NEEDED IS THE CUSTOMER TO CALL FOR SERVICE, WHICH MR *** DID NOT DOMR ERICKSON IS CANCELLED OUT WITHOUT ANY FEES/PENALTIES BUT WILL NOT BE GETTING A REFUND, AS ACCORDING TO THE TERMS OF THE AGREEMENT, SERVICE WAS PERFORMED

Customer is cancelled without any penalties/fee

I am so sorry for the confusion - cancellation fee will be removed. This customer will be cancelled without any penalties and/or fees

Initial Business Response /* (1000, 6, 2015/09/29) */
Contact Name and Title: Cathi ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@espest.com
CUSTOMER WILL BE CANCELLED WITHOUT ANY FEES AND/OR PENALTIESSORRY FOR THE CONFUSION
Initial Consumer Rebuttal /* (2000, 8,
2015/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We accept the response as they agreed to cancel our service immediately without any further fees or penalties

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11591280, and find that this resolution is satisfactory to me
Sincerely,
Frank ***

Complaint: ***
I am rejecting this response because: the last complaint was about the ineffective product This complaint
is about your 100% money back guarantee Your company states that there is a money back guarantee for the last service if you are unable to fix the bug problem I just want the company to follow through with the guarantee and refund my last payment due to the inability to resolve the problem
Sincerely,
*** ***

Initial Business Response /* (1000, 8, 2015/09/29) */
Regional Manager is taking care of of this customer - he has placed several calls but has received no callback
Initial Consumer Rebuttal /* (3000, 10, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
I have never not returned a callI talk to someone every time they callWe still want all of our money back
Final Consumer Response /* (3000, 15, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
YesThe ad says money back guaranteeThat is what we want
Final Business Response /* (1000, 13, 2015/09/30) */
We have refunded Kimberly *** one service at a value of $We have offered to do three more service valued at $dollars and Mrs *** said no she wants five years of her service paid back to her, that were already provided