Eco Shield Pest Control - San Antonio

Dear [redacted] , we are very sorry that our service was not to your expectationsWe have cancelled your account, and you should have received an email stating soIf you have not received the email, please let us know so we can get that fixed for you.Thank you

Attached are the signed documents by Mr [redacted] The original complaint was that we never serviced the homeThese documents show that they were servicedNow, the complaint is that the services didn't workWe will cancel the service agreement without the cancellation feeNo further contact will be addressed since we are cancelling the contract

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, * [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted]

We apologize for any misunderstanding that may have occurred The last conversation we had with Mr [redacted] was on 11/10/We had offered to lower the price of the service and Mr [redacted] said that he would talk to his wife and give us a call backI have placed a call to Mr [redacted] and I let him know I would see what I can do to fix this situation for them

Dear Mr [redacted] I apologize for the experience you've had with Ecoshield Pest ControlI've gone ahead and removed the cancellation fee, and the $balance since you were not told that you were signing a service agreementI hope you find this satisfactoryPlease let me know if there's anything else I can do to help you.Sincerely, [redacted] ***Branch Manager

Dear Mr [redacted] ,Thank you for bringing this to our attentionOur sales representatives are not trained to do business like thisWe have cancelled your account and there is no cancellation fee, or any other services going forwardWe have taken action to correct that particular sales representative's actionsIf you have any other concerns, please call us at [redacted] .Thank you,Ecoshield Pest Control, San Antonio

I just wanted to respond to this complaint that went unansweredWe fulfilled Mr***'s requests on 09/22/ Thank you, ***

This customer's account has been cancelled and all remaining charges have been eliminated, per the request of the customer

Dear Mr [redacted] , We spoke on July 9th regarding the issues you were havingI believe that we had come to a resolutionIf you feel that you would like to speak again about any other issues, please let me know210-495-2847.Thank you,***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I filed a complaint yesterday against Eco Shield Pest Control and they called me this a.mand we have resolved the problem Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Dear Revdex.com: Thank you so muchEcoShield has resolved this issueReimbursed us for the correct amount [redacted] *** [redacted] Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

We apologize for any miscommunication with our sales representativeWe have cancelled Ms*** service agreement at no chargeNo future services at her property will be performedThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
EcoShield resolved this issue professionally and politelyI have no further complaint to make regarding this organization*** ***

Mr***'s account has been cancelled and the charge of $has been removedWe apologize for the oversightNo future services will be performed at the address in *** ***. Thank you

Dear Mr***,I believe our office manager contacted you about the miscommunication on our behalfI have read the notes on your account, and it looks like your concerns have been addressed satisfactorily to youIf for any reason this is not the case, please call me at your convenience at
***We appreciate your business and highly value you as a long standing customer.Kind regards,*** ***Branch ManagerEcoshield Pest Control