Eco Shield Pest Control - San Antonio

Hello,
We have made several attempts to reach Ms. [redacted] both via phone and email. We would very much like to resolve any issues she is having regarding service. If Ms. [redacted] could please call us at [redacted], we will be happy to assist.
 
Thank you!

I chose to go with this company because of the name. I was under the impression that this company was ecofriendly. Within a week the product killed my grass and burned my shrubs. I contacted the company, and they told me that the technician should not spray the shrubs, so there was no way this would happen. I let her know he in fact did spray the shrubs, and I even had pictures to prove how the grass and shrubs were damaged, as I had taken picture 2 days before, after doing our yard in preparation for them coming out. When all was said and done the agent said there was nothing they could do.

Dear Mr. [redacted],Thank you for bringing this to our attention. Our sales representatives are not trained to do business like this. We have cancelled your account and there is no cancellation fee, or any other services going forward. We have taken action to correct that particular sales...

representative's actions. If you have any other concerns, please call us at [redacted].Thank you,Ecoshield Pest Control, San Antonio

Attached are the signed documents by Mr. [redacted] The original complaint was that we never serviced the home. These documents show that they were serviced. Now, the complaint is that the services didn't work. We will cancel the service agreement without the cancellation fee. No further contact will be addressed since we are cancelling the contract.

This customer's account has been cancelled and all remaining charges have been eliminated, per the request of the customer.

Dear Mr. [redacted]I apologize for the experience you've had with Ecoshield Pest Control. I've gone ahead and removed the cancellation fee, and the $105 balance since you were not told that you were signing a service agreement. I hope you find this satisfactory. Please let me know if there's anything...

else I can do to help you.Sincerely,[redacted]Branch Manager.

Dear Ms. [redacted],We apologize for all of the miscommunication that has been happening. We have cancelled your account and we are putting in a request for a refund of $74.69. Please call us if you have any further concerns. Again, we apologize for your...

experience.Sincerely,Ecoshield Pest Control, San Antonio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We spoke with Ms. [redacted] on Friday 12/12 via phone. Our company offers free re-services in between any regular scheduled services at no cost. Anytime you are having pest issues, please do not hesitate to call us. The re-services are free and unlimited, until we resolve your pest issues.Thank...

you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We had issued a refund for $96.13 on 10/08/14 per the customer's request. Also, Mr. [redacted]'s account with EcoShield was cancelled on 10/14/14.  We apologize for any confusion.

Usually I wouldn't bother to leave a review for any company, but today I felt the need to do so. The technician ([redacted]) who serviced my home was very knowledgeable in the field. My house and yard was infested with fleas and there were a few wasp nests sitting outside of my home. [redacted] pointed out the issues and exactly what needed to be done about the fleas in my home and even provided additional tips to prevent it from happening again. After he took care of the inside of my home I left my home and allowed him to service the yard when I was gone. Unknowingly, I left the front of my house unlocked and [redacted] called me numerous of times to make sure I was aware and let me know he wouldn't leave until I returned to secure the home. I've been receiving service from this company for over a year now and after the service the technician provided today, it was a MUST that I get on here and let it be known. THANK YOU!!

We spoke to Ms. [redacted] on July 2nd. We do treat for carpenter ants, and we do promise to return in between regular scheduled treatments at no charge if the pest problem exists. What we tried to explain to Ms. [redacted], is that we do not guarantee any physical or structural damage caused by carpenter...

ants. The reason for this is because there is often existing damage caused by that particular pest that may not be seen until something such as structural modifications to the home occur. We offered to continue to send technicians there to work on the ant problem, but she refused and asked to cancel her services with us. We did cancel her account per her request. We would be thrilled if Ms. [redacted] would come back on with us so that we can take care of the problem.

Dear Mr. [redacted]
I apologize for the experience you've had with Ecoshield Pest Control. I've gone ahead and removed the cancellation fee, and the $105 balance since you were not told that you were signing a service agreement. I hope you find this satisfactory. Please let me know if there's...

anything else I can do to help you.Sincerely,
[redacted]Branch Manager.

Dear Ms. [redacted],
I apologize for not getting back to you. I agree, let's turn this situation into something positive. We will cancel your account without any cancellation fee. Our branch is currently running a food drive, as our technicians service homes, they are asking for donations. If it would help your church, we would like  to donate the food collected to you. Please let me know if you find this acceptable.
[redacted]

Dear [redacted], we are very sorry that our service was not to your expectations. We have cancelled your account, and you should have received an email stating so. If you have not received the email, please let us know so we can get that fixed for you.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I filed a complaint yesterday against Eco Shield Pest Control and they called me this a.m. and we have resolved the...

problem
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Dear Revdex.com: Thank you so much. EcoShield has resolved this issue. Reimbursed us for the correct amount. [redacted]...

[redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
They came twice but were unable to successfully get rid of the carpenter ants.  I did not ask them to reimburse me for the damage caused by the ants - I paid for that myself.  They have told me that they would continue to treat until successful, but I do not want them to continue to come to my home when they are not successful.  I have paid another company for the successful treatment.  EcoShield wants me to pay them $200 for cancellation of the service agreement.  I refuse because they were unable to provide the service they advertised to me and I had to pay another company for the service.
Regards,
[redacted]