EcoShield Pest Control

To whom it may concern
This customer signed her MONTHLY

agreement on 6/30/15 as shown on “Document 1” attached to this message. On the

agreement the customer signed and initialed a 2 year contract for monthly

services at the price of $40.00. Upon receiving the service that day,...

she

inquired about the possibility of switching to a Bimonthly service if

necessary, we have noted in the system that she both asked and was quoted at

$75.00 per bimonthly service. On the signed agreement this quote was written on

and SHE INITIALED by the quote. We have a 100% guarantee that ensures that if

there is any pest activity between services, we will come back out for free and

furthermore if we cannot take care of the issue after two free services, we

will credit back 100% of the last payment. Our product use is calculated to fit

either a monthly or bimonthly service schedule. If we were to change the

service schedule, there would be a change in product use and for that reason a

change in billing.  This customer called in on 12/16/15

requesting to switch from her current monthly service to a bimonthly service.

We had no problem doing so and after looking of her payment history and seeing

no issues we offered to have her pay only $70.00 per bimonthly service. She

immediately said no and that her service charge will remain at $40.00 per

service because that’s what she signed up for. We explained the details of the

agreement and the guarantee and that by changing the Service schedule she would

be changing the product use and value. While speaking to her we found her

agreement that we mentioned before that was also documented and signed stating

if she chose to switch to bimonthly services that she would pay $75.00 per

service. Upon finding out about the documentation, she began to bring up that

she was unhappy with the last two services. She stated that from her security

footage that she didn’t feel the whole service was completed. We asked what

lead her to believe the service had not been completed, in which case her answer

was not clear. We offered her a free re-service and she refused. We show no

record of any complaint or a single call between her services. She said she

didn’t call because she didn’t think anything would come of it. We have a great

reputation of responding to any service our customers report, and there is no

record of her ever calling in or a free re-service being performed between her

regular services. Not until she contacted the Revdex.com did

the story that the sales representative the customer signed with told her she

could cancel at any time. That has never been taught and no one is trained to

say that. The customer never mentioned that during our phone call. The document

the customer signed clearly states that it is a 24 month agreement and states upon cancelling an agreement prior to its

completion the customer agrees to pay the FULL initial service charge of

$250.00. The customer said that she would not be paying that and to cancel

her service. Per the signed contract the customer agreed to pay it, and when we

explained this to her said she would contact the Revdex.com. We told her that we have

all the documentation and that we have offered her a number of solutions to fix

the matter at hand which includes a free re-service, an even greater discounted

bimonthly service than she had agreed to prior, and reasoning behind the our

needing to abide by the contract. She refused all and said to cancel her

services and to send her a bill. At this point, per her request, the

customer has been sent her invoice in the mail for cancelling her services and we have only

charged her $210.00 instead of the full $250 that we are entitled to. We hope

this will help clearly show our efforts to assess the issue, provide customer

service, and honor the signed agreement.   
Thank you

To the Team at the Revdex.com,The response from EcoPest Control was unacceptable and contained several lies further proving that they are not a reputable company and have continued to misrepresent themselves in all dealings with me and my account.1. My initial service was set for 6/29/15 and the tech no-showed requiring me to be home a second day for their tech to come. 2. BEFORE I received my first service I spoke with the tech about the contract because it did NOT match what was told to me by the sales rep and the receptionist. I spoke with the office and the tech about the monthly service, the bimonthly service, and the cancellation fee. I was told by the tech that the cancellation fee was not an issue and would not be enforced based on my agreement. 3. After my September service I called and complained that the tech did not do his job completely. Not only was the office incredibly rude, the tech that came back out was nasty and made sure that I knew he didn't feel he needed to come back out. 4. In October and November when the techs came out a full service was NOT completed. When I called in October I was told "NO, he did the service". In November I had more pressing matters to attend to then calling them AGAIN5. In December when I was alerted they were coming out again I called to complain about the last several months and switch to bimonthly since I had been having to do my own personal spraying anyway. At this time they wanted to increase my cost by almost double. When I asked if they would be spraying more, treating more area, or doing anything to justify the additional cost they said no. The office manager I spoke with said he didn't care that they had not been doing the service properly and he had every right to increase the cost. He was very rude and threatened to push my account to collections if I didn't give them the money.6. At no time in my conversation with the office manager was a free re-service offered as they stated in their creative response. 7. The agreement states that in case of cancellation they can collect the REMAINDER of their initial service charge of $250. $250-40=$210. Also, if you subtract the amounts they charged me for bad and incomplete services they have collected even more than that. However, both the sales rep and the tech told me that the cancellation fee was optional and would not be an issue. 8. The company's claim that "We told her that we have all the documentation and that we have offered her a number of solutions to fixthe matter at hand which includes a free re-service, an even greater discounted bimonthly service than she had agreed to prior, and reasoning behind the our needing to abide by the contract. She refused all and said to cancel her services and to send her a bill." is a complete lie. At no point was a re-service or additional discount offered. At this point in the conversation he indicated he would send me to collections if I didn't pay and so I did indeed tell them to "Send me the bill"This company is full of lies, has horrible customer service, and does not honor their contracts but expects customers to pay. If they do not complete a service but still charge my card, why would I continue to pay them or allow them on my property? Had the manager offered a re-service or bimonthly "discount" at the time of the call I would have likely allowed them to continue servicing the property ONLY when I was there to walk through it with the tech to make sure they actually service the entire property. However, they were rude, disrespectful, explained they would collect the money and they were not worried about what I did about it.  This is NOT how you conduct business, keep customers, or represent a service. It is bad enough the sales rep was not compensated for me account, but to continue misrepresenting their servicing and to go after additional money they have not earned or deserve is irresponsible. Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I was unable to read your letter regarding the settlement with the Ecoshield Pest ControlCompany due to computer outage problems, until this 5/27/2015  late afternoon.I am glad the $200 cancellation  fee has been cancelled by the company, but I certainly disagree with their explanations of my actionsWhat I originally wrote you was the truth. Please refer to my letter mailed to you onMay 8.   What Ecoshield said about me was absolutely false.  I never "yelled" at the person I was talking with.  I never received a written or verbal document of their procedures, there was no mention of a contract, no mention of a cancellation  fee, etc.  As I said, it was only after my call to the company to cancel the work that I was first told about a contract and cancellation  fee, I was indeed surprised. I was told the cancellation fee would be $200.  I said I was not paying any such fee.   I had only signed a hand-held device that showed only a window for me to sign my name using my finger.   There wasno other information given or shown to me. As I said originally, I thought I was signing a permit to allow them to come and spray the yard for the first time.  There was no mention of a contract, or obligation to use them for a year, etc. On the same morning I called tdhe company and Alicia P[redacted] said she would e-mail me a copy of the contract.I recalled about 4:00p.m. that same day to state I did not receive a contract, it was re-e­mailed to me. I was completely surprised to see my signature on the bottom of a contractI had NOT previously seen or read.  How did it get there???I had called the [redacted] Police Department and they told me to write to the Attorney General and to the Revdex.com, which I did.  The Police Department also told me to tell the Ecoshield company that if they entered my property the police would remove them, which I also told them via e-mail.   The Police also said that if the company was ethical they would cancel the feeWhen I read the e-mail settlement  letter you sent me, I could not add anything inwriting except to say I agree and accept or not agree. I agree with the cancellation  fee dismissal but certainly  not with their written statement.I am glad this is over and I thank you for your help.[redacted] 

Regards,

On April 10th, 2015 Mrs. [redacted] entered into a contract with EcoShield Pest Control for aperiod of 12 months. Over the course of the 12 months Mrs. [redacted] agreed toaccept and pay for a total of 7 services. Which included 1 initial service (performed April 11, 2015) and...

6bimonthly services to start within 30-45 days of the initial service asoutlined on the contracted service calendar. We use a paperless system so thecontract was signed and emailed to the email address she provided at the timeof signing. On May 12th, 2015 an upcoming service reminder was sent to Mrs. [redacted] for her upcomingservice scheduled on May 19th, 2015. That is when EcoShield receivedthe alert stating “no we decided that the initial service did not stop thecockroaches we no longer wish to continue”. Once I saw the alert I canceledthat upcoming appointment and called Mrs. [redacted] with the phone numberlisted in the account and left a detailed message stating I canceled theappointment and mentioned about the signed contract. I received a phone callfrom Mrs. [redacted]s mother ([redacted]) who was actually the signer of the contract.She stated that they have seen a lot of cockroaches and I immediately wanted tohelp and have a re service performed as soon as possible.  She was very stern about not wanting anyre-services done, all she wanted was the service agreement canceled. She thenwent into the story of how the sales representative promised her it would be 2visits and in 7 weeks they could cancel. I apologized for the misunderstandingand explained that on the signed contract and signed confirmation it states 12months which would consist of 7 visits. I went into explaining that if shechose to cancel we would ask that she would pay back any discounts she wasgiven on the initial service as stated on our contract “You, the customer, maycancel this transaction any time prior to midnight of the third business dayafter the date of this transaction by giving a written notice of cancellation toEcoShield Pest Control. If for any reason, at any time, the contract iscancelled before its completion, and the initial service has been performed,customer agrees to pay the full initial service charge of $250. Upon completionof this agreement treatments will continue at the same frequency untilcancelled by the customer.”  I continued to explain that our initial service is normally $250 and she was discounted to$50 because she agreed to the service for a year thus making the discount shewould be asked to pay $200. When she was done yelling I tried letting her knowthat I could either email or mail the signed contract, confirmation and theinvoice to her.  She did not understand why I was going to send it when she knew she signed the agreement and because Ijust read it to her. I let her know that I wanted her to have the copies infront of her so she can have them in front of her while we are discussing thissituation. She informed me that I can mail the information; however, she wasnot going to pay any fee. On May 12, 2015 Mrs [redacted] called and she was yelling, cussing and would notgive me a minute to explain the agreement to her.  She changed the story from the salesrepresentative saying you may cancel after 2 services to just 1 service. When Itried to explain the service agreement and the confirmation and how both statethis agreement was for 12 months she continued to use foul language andrepeatedly threatened to ruin our company. I apologized and went over ourre-service policy and I also explained that the first two services are back toback which are designed to identify and prevent, flush out any adult pests frominterior nesting and also establish a protective barrier around the home. Sheaccepted the service on May 13th 2015 and was informed we set up arecurring visit as her bi-monthly for May 28th, 2015. Our technician went to service the home on May 13th, 2015 and spoke with Mr. [redacted]. The technician stated that he was very friendly and when heasked about the cockroaches inside the home Mr. [redacted] informed him thatthey actually do not need the interior treated due to not seeing any activityinside. Our technician reassured him if they needed the interior treated to letus know and he was just following his appointment notes which stated to do theinterior and exterior. Mr. [redacted]s let the technician know that his wife is“just concerned” about the cockroaches, so to spray the exterior. On May 18th I spoke with Mrs. [redacted]’s mother and I outlined back to the agreement andexplained we have a 100% guarantee and would like to fulfill our promise of theagreement. Pest activity levels will continue to decrease as future exteriortreatments are performed. These treatments will establish and maintain aprotective barrier around the home.  She was told that we will always come out if there is any activity in the month wedo not service and perform a re-service for free. She only had the firstinitial visit which would flush adult pests from nesting and breeding siteswhile the next service will control newly hatched and persistent pests.  On May 18th after multiple phone conversations EcoShield Pest Control made an effortto resolve Mrs. [redacted]s concerns by meeting her terms when she asked to havethe service agreement canceled with no cancellation fee.

To whom it may concern
This customer signed her MONTHLY

agreement on 6/30/15 as shown on “Document 1” attached to this message. On the

agreement the customer signed and initialed a 2 year contract for monthly

services at the price of $40.00. Upon receiving the service that day,...

she

inquired about the possibility of switching to a Bimonthly service if

necessary, we have noted in the system that she both asked and was quoted at

$75.00 per bimonthly service. On the signed agreement this quote was written on

and SHE INITIALED by the quote. We have a 100% guarantee that ensures that if

there is any pest activity between services, we will come back out for free and

furthermore if we cannot take care of the issue after two free services, we

will credit back 100% of the last payment. Our product use is calculated to fit

either a monthly or bimonthly service schedule. If we were to change the

service schedule, there would be a change in product use and for that reason a

change in billing.  This customer called in on 12/16/15

requesting to switch from her current monthly service to a bimonthly service.

We had no problem doing so and after looking of her payment history and seeing

no issues we offered to have her pay only $70.00 per bimonthly service. She

immediately said no and that her service charge will remain at $40.00 per

service because that’s what she signed up for. We explained the details of the

agreement and the guarantee and that by changing the Service schedule she would

be changing the product use and value. While speaking to her we found her

agreement that we mentioned before that was also documented and signed stating

if she chose to switch to bimonthly services that she would pay $75.00 per

service. Upon finding out about the documentation, she began to bring up that

she was unhappy with the last two services. She stated that from her security

footage that she didn’t feel the whole service was completed. We asked what

lead her to believe the service had not been completed, in which case her answer

was not clear. We offered her a free re-service and she refused. We show no

record of any complaint or a single call between her services. She said she

didn’t call because she didn’t think anything would come of it. We have a great

reputation of responding to any service our customers report, and there is no

record of her ever calling in or a free re-service being performed between her

regular services. Not until she contacted the Revdex.com did

the story that the sales representative the customer signed with told her she

could cancel at any time. That has never been taught and no one is trained to

say that. The customer never mentioned that during our phone call. The document

the customer signed clearly states that it is a 24 month agreement and states upon cancelling an agreement prior to its

completion the customer agrees to pay the FULL initial service charge of

$250.00. The customer said that she would not be paying that and to cancel

her service. Per the signed contract the customer agreed to pay it, and when we

explained this to her said she would contact the Revdex.com. We told her that we have

all the documentation and that we have offered her a number of solutions to fix

the matter at hand which includes a free re-service, an even greater discounted

bimonthly service than she had agreed to prior, and reasoning behind the our

needing to abide by the contract. She refused all and said to cancel her

services and to send her a bill. At this point, per her request, the

customer has been sent her invoice in the mail for cancelling her services and we have only

charged her $210.00 instead of the full $250 that we are entitled to. We hope

this will help clearly show our efforts to assess the issue, provide customer

service, and honor the signed agreement.   
Thank you

On March 18th 2015 Mrs. [redacted] entered into a contract with EcoShield Pest Control for aperiod of 12 months. Over the course of the 12 months Mrs. [redacted] agreed toaccept and pay for a total of 7 services. 1 initial service (performed on March23th, 2015) and 6 bimonthly services set to start within...

30-45 daysof the initial as outlined on the contracted service calendar because we use apaperless system the contract signed was emailed to the email address sheprovided at the time of signing. On April 15, 2015 Mrs. [redacted] called and needed to reschedule due to doctor appointments andwished to have the scheduled date beginning of May. So we rescheduled herappointment to May 4th, 2015 as requested from Mrs. [redacted]. On May 1st,2015 EcoShield received a message needing to cancel the service and the serviceagreement due to financial reasons. I called her back as soon as possible to goover options such as pushing back the scheduled date, splitting the payments orscheduling pay on a certain date. Mrs. [redacted] did not wish to hear any of theoptions and all she wanted was to cancel. I then explained the signed agreementand if she chose to cancel we would ask that she pay back the initial discountshe was given on the initial service as stated on our contract “You, thecustomer, may cancel this transaction any time prior to midnight of the thirdbusiness day after the date of this transaction by giving written notice ofcancellation to EcoShield Pest Control. If for any reason, at any time, thecontract is canceled before its completion, and the initial service has beenperformed, customer agrees to pay the full initial service charge of $250. Uponcompletion of this agreement treatments will continue at the same frequencyuntil cancelled by customer.” Mrs. [redacted] proceed to yell when I tried toexplain our initial service is normally $250 and she was discounted to $50because she agreed to the service for the year thus making the discount shewould be asked to pay back $200. Mrs. [redacted] argued that she never has receivedthe copy of this agreement. I informed her that we are paperless and she shouldhave received it back in March; however, I would send it again. I verified theemail which we had on file and she said yes. I sent it while we were on thephone and she mentioned that she would call back later that day. When shecalled the office she was angry and yelling that I never sent the email. Ifound the exact email I sent and re-sent it to a different email that she gave meduring our conversation.On May 2nd 2015, EcoShield received an email stating “if you people enter my property Iwill call the police to have them removed”. I instantly canceled the appointmentand spoke with Mrs. [redacted]. She was very angry and wouldn’t give me time tospeak. I outlined back to the agreement and explained we have a 100% guaranteeand would like to fulfill our promise of the agreement. Pest activity levelswill continue to decrease as future exterior treatments are performed. Thesetreatments will establish and maintain a protective barrier around thehome.  She was told that we will always come out if there is any activity in the month we do not service and preform are-service for free. She only had the first initial visit which would flushadult pests from nesting and breeding sites while the next service will controlnewly hatched and persistent pests.  EcoShield Pest Control has made an effort to resolve Mrs. [redacted] concerns during multiplephone conversations by meeting her terms when she asked for no cancelation feefor this agreement. She was happy that we came to a conclusion and everythingis settled.

Second Response1/14/16 To begin, this customer called in to switch from a monthly rate to a bimonthly rate and in our explanation from before, sent almost a month ago now; we did in fact specify the reasoning as to why the rates differ for each service, which was also explained to the customer. Furthermore, we sent the signed document that was signed by the customer, where it was agreed upon prior to any of the services that if she chose to change from monthly to bimonthly that she agreed to pay the increased rate. It is beyond us as to how she believes there is a case at all when it is her initials next to the agreed rate change.  Our manager was also in the presence of the service and branch manager at the time of the call. The call was noted along with all that was said. The word COLLECTIONS was never used and is not something we as a company freely say. We know that upon using that term that we would, by law, have to contact our collections agency to begin the process.  Free Reservices were offered and we did offer to have the bimonthly rate be $70.00 per treatment instead of the $75.00. This customer, from the beginning of her call, refused to accept responsibility of signing an agreement, abiding by it, and accepting the consequence of ending it prematurely. An explanation as to why her rate would change or attempt to resolve was met with the same attitude and displeasure of not receiving what she wanted, which was in contradiction to what she had originally agreed to. We also have documentation of the service that she said was not provided and as we stated in the last letter, sent a month ago, she chose to bring this issue up months after and in a moment of not receiving her way. The documents we have sent state clearly what she agreed to and her argument is one that teeters on here say. We will not accept the slander she is creating to make contractual promises go away. We are joyed to see that she does understand the cancellation fee, which she agreed to and signed, and how we came about requesting the $210.00. The fact that she is referencing the document that she agreed to makes it clear that she did understand it was a contract and that when she states “both the sales rep and the tech told me that the cancellation fee was optional and would not be an issue,” that she is picking and choosing when it will benefit her. We are not happy to see a customer disgruntled with our business, but we do feel that the attempts have been made to better the situation and making any exceptions would be unfair to those that have abided by their contracts. We hope this is understood.Thank you

To the Team at the Revdex.com,The response from EcoPest Control was unacceptable and contained several lies further proving that they are not a reputable company and have continued to misrepresent themselves in all dealings with me and my account.1. My initial service was set for 6/29/15 and the tech no-showed requiring me to be home a second day for their tech to come. 2. BEFORE I received my first service I spoke with the tech about the contract because it did NOT match what was told to me by the sales rep and the receptionist. I spoke with the office and the tech about the monthly service, the bimonthly service, and the cancellation fee. I was told by the tech that the cancellation fee was not an issue and would not be enforced based on my agreement. 3. After my September service I called and complained that the tech did not do his job completely. Not only was the office incredibly rude, the tech that came back out was nasty and made sure that I knew he didn't feel he needed to come back out. 4. In October and November when the techs came out a full service was NOT completed. When I called in October I was told "NO, he did the service". In November I had more pressing matters to attend to then calling them AGAIN5. In December when I was alerted they were coming out again I called to complain about the last several months and switch to bimonthly since I had been having to do my own personal spraying anyway. At this time they wanted to increase my cost by almost double. When I asked if they would be spraying more, treating more area, or doing anything to justify the additional cost they said no. The office manager I spoke with said he didn't care that they had not been doing the service properly and he had every right to increase the cost. He was very rude and threatened to push my account to collections if I didn't give them the money.6. At no time in my conversation with the office manager was a free re-service offered as they stated in their creative response. 7. The agreement states that in case of cancellation they can collect the REMAINDER of their initial service charge of $250. $250-40=$210. Also, if you subtract the amounts they charged me for bad and incomplete services they have collected even more than that. However, both the sales rep and the tech told me that the cancellation fee was optional and would not be an issue. 8. The company's claim that "We told her that we have all the documentation and that we have offered her a number of solutions to fixthe matter at hand which includes a free re-service, an even greater discounted bimonthly service than she had agreed to prior, and reasoning behind the our needing to abide by the contract. She refused all and said to cancel her services and to send her a bill." is a complete lie. At no point was a re-service or additional discount offered. At this point in the conversation he indicated he would send me to collections if I didn't pay and so I did indeed tell them to "Send me the bill"This company is full of lies, has horrible customer service, and does not honor their contracts but expects customers to pay. If they do not complete a service but still charge my card, why would I continue to pay them or allow them on my property? Had the manager offered a re-service or bimonthly "discount" at the time of the call I would have likely allowed them to continue servicing the property ONLY when I was there to walk through it with the tech to make sure they actually service the entire property. However, they were rude, disrespectful, explained they would collect the money and they were not worried about what I did about it.  This is NOT how you conduct business, keep customers, or represent a service. It is bad enough the sales rep was not compensated for me account, but to continue misrepresenting their servicing and to go after additional money they have not earned or deserve is irresponsible. Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I was unable to read your letter regarding the settlement with the Ecoshield Pest ControlCompany due to computer outage problems, until this 5/27/2015  late afternoon.I am glad the $200 cancellation  fee has been cancelled by the company, but I certainly disagree with their explanations of my actionsWhat I originally wrote you was the truth. Please refer to my letter mailed to you onMay 8.   What Ecoshield said about me was absolutely false.  I never "yelled" at the person I was talking with.  I never received a written or verbal document of their procedures, there was no mention of a contract, no mention of a cancellation  fee, etc.  As I said, it was only after my call to the company to cancel the work that I was first told about a contract and cancellation  fee, I was indeed surprised. I was told the cancellation fee would be $200.  I said I was not paying any such fee.   I had only signed a hand-held device that showed only a window for me to sign my name using my finger.   There wasno other information given or shown to me. As I said originally, I thought I was signing a permit to allow them to come and spray the yard for the first time.  There was no mention of a contract, or obligation to use them for a year, etc. On the same morning I called tdhe company and Alicia P[redacted] said she would e-mail me a copy of the contract.I recalled about 4:00p.m. that same day to state I did not receive a contract, it was re-e­mailed to me. I was completely surprised to see my signature on the bottom of a contractI had NOT previously seen or read.  How did it get there???I had called the [redacted] Police Department and they told me to write to the Attorney General and to the Revdex.com, which I did.  The Police Department also told me to tell the Ecoshield company that if they entered my property the police would remove them, which I also told them via e-mail.   The Police also said that if the company was ethical they would cancel the feeWhen I read the e-mail settlement  letter you sent me, I could not add anything inwriting except to say I agree and accept or not agree. I agree with the cancellation  fee dismissal but certainly  not with their written statement.I am glad this is over and I thank you for your help.[redacted] 

Regards,

Review: We had a door to door salesman come to our door offering a trial offer for pest control. We were told that if we were unsatisfied with company we could cancel no problem no charge. Well we decided against using them because we still had spiders. Recluse spiders which are dangerous and we have small children. We were told the first time they came that for them to come in and spray we had to sign to allow them in. Unbeknownest to us we were signing a contract for 12 months. When we tried calling the woman always resorted back to a signature and we were given a verbal contract prior for the trial period. Very disappointed with this business. Woman on phone will not allow us to talk to upper management to complain about their business practices. We want out of contract because we had a verbal contract to do so.Desired Settlement: Out of contract. We were decieved.

Business

Response:

On April 10th, 2015 Mrs. [redacted] entered into a contract with EcoShield Pest Control for aperiod of 12 months. Over the course of the 12 months Mrs. [redacted] agreed toaccept and pay for a total of 7 services. Which included 1 initial service (performed April 11, 2015) and 6bimonthly services to start within 30-45 days of the initial service asoutlined on the contracted service calendar. We use a paperless system so thecontract was signed and emailed to the email address she provided at the timeof signing. On May 12th, 2015 an upcoming service reminder was sent to Mrs. [redacted] for her upcomingservice scheduled on May 19th, 2015. That is when EcoShield receivedthe alert stating “no we decided that the initial service did not stop thecockroaches we no longer wish to continue”. Once I saw the alert I canceledthat upcoming appointment and called Mrs. [redacted] with the phone numberlisted in the account and left a detailed message stating I canceled theappointment and mentioned about the signed contract. I received a phone callfrom Mrs. [redacted]s mother ([redacted]) who was actually the signer of the contract.She stated that they have seen a lot of cockroaches and I immediately wanted tohelp and have a re service performed as soon as possible. She was very stern about not wanting anyre-services done, all she wanted was the service agreement canceled. She thenwent into the story of how the sales representative promised her it would be 2visits and in 7 weeks they could cancel. I apologized for the misunderstandingand explained that on the signed contract and signed confirmation it states 12months which would consist of 7 visits. I went into explaining that if shechose to cancel we would ask that she would pay back any discounts she wasgiven on the initial service as stated on our contract “You, the customer, maycancel this transaction any time prior to midnight of the third business dayafter the date of this transaction by giving a written notice of cancellation toEcoShield Pest Control. If for any reason, at any time, the contract iscancelled before its completion, and the initial service has been performed,customer agrees to pay the full initial service charge of $250. Upon completionof this agreement treatments will continue at the same frequency untilcancelled by the customer.” I continued to explain that our initial service is normally $250 and she was discounted to$50 because she agreed to the service for a year thus making the discount shewould be asked to pay $200. When she was done yelling I tried letting her knowthat I could either email or mail the signed contract, confirmation and theinvoice to her. She did not understand why I was going to send it when she knew she signed the agreement and because Ijust read it to her. I let her know that I wanted her to have the copies infront of her so she can have them in front of her while we are discussing thissituation. She informed me that I can mail the information; however, she wasnot going to pay any fee. On May 12, 2015 Mrs [redacted] called and she was yelling, cussing and would notgive me a minute to explain the agreement to her. She changed the story from the salesrepresentative saying you may cancel after 2 services to just 1 service. When Itried to explain the service agreement and the confirmation and how both statethis agreement was for 12 months she continued to use foul language andrepeatedly threatened to ruin our company. I apologized and went over ourre-service policy and I also explained that the first two services are back toback which are designed to identify and prevent, flush out any adult pests frominterior nesting and also establish a protective barrier around the home. Sheaccepted the service on May 13th 2015 and was informed we set up arecurring visit as her bi-monthly for May 28th, 2015. Our technician went to service the home on May 13th, 2015 and spoke with Mr. [redacted]. The technician stated that he was very friendly and when heasked about the cockroaches inside the home Mr. [redacted] informed him thatthey actually do not need the interior treated due to not seeing any activityinside. Our technician reassured him if they needed the interior treated to letus know and he was just following his appointment notes which stated to do theinterior and exterior. Mr. [redacted]s let the technician know that his wife is“just concerned” about the cockroaches, so to spray the exterior. On May 18th I spoke with Mrs. [redacted]’s mother and I outlined back to the agreement andexplained we have a 100% guarantee and would like to fulfill our promise of theagreement. Pest activity levels will continue to decrease as future exteriortreatments are performed. These treatments will establish and maintain aprotective barrier around the home. She was told that we will always come out if there is any activity in the month wedo not service and perform a re-service for free. She only had the firstinitial visit which would flush adult pests from nesting and breeding siteswhile the next service will control newly hatched and persistent pests. On May 18th after multiple phone conversations EcoShield Pest Control made an effortto resolve Mrs. [redacted]s concerns by meeting her terms when she asked to havethe service agreement canceled with no cancellation fee.

Review: On March 18, 2015 my doorbell rang and I unfortunately answered it. Two young extremely polite young men told me they were from the Ecoshield Pest Control Company and had sprayed some of the neighbor's yards and asked if I was interested. They went on to explain that the company was having a special rate of $50, rather than the normal

$200, to spray your yard for bugs, spraying from the base of the house out to four feet around the house and would remove any cobwebs from your home. They said if we saw any bugs within ten days after the spraying they would return and spray again free of charge. They said we could decide if we were satisfied with their service and continue or we could cancel.

I decided it sounded o.k. and said we would try it. They asked me to sign a hand held device that showed only a window box for me to scribble my name with my fmger..there was no other information on that hand held device. If there was, it was not shared with me. I received no written information. . On March 23rd they came and sprayed the

yard. Unfortunately I was at the grocery store and missed them. My husband said he gave them a check for $50. I asked if he received a receipt and he said no. Asked if he signed anything and he said he did not remember signing anything.

During the next month span I was very busy caring for my husband. He has congestive heart failure, a pacemaker& defibrillator plus a stent and he also has Parkinson's. I spent most of the time arranging for medical care and taking care of my husband.

As the time went on, I decided that I did not need pest control now. I was afraid the solutions they used would not be in my husband's best interest and expenses were piling up, so on May I st I called the Ecoshield Pest Control Company and spoke with Alicia P[redacted] and told her I wanted to cancel. She said it would cost me $200 cancellation fee that was in the contract. I asked her what contract? No one ever mentioned a contract, no one mentioned a $200 cancellation fee if it was over three days from signing the contract, no one mentioned I was obligated to use them for one year. If I saw a contract like that I would never sign it. She said she would e-mail the contracts out to me. This occurred on May 1st, 9:05a.m. At 4:20p.m. that same day, no contract in e-mail, so I recalled her and she did mail them to me, received them at 4:38p.m.

I called the [redacted] Police Deparbnent, told them what had happened and they

advised me to send them a certified letter canceling the project. They also advised me to tell them that I had called the Police Deparbnent and was told to call the Attorney General's office and the Revdex.com and if they entered my property the police would remove them. The Police said that once they received the certified letter and the calls I was planning to make, they would, if they were a good business, back off.

I did indeed send them the certified letter and e-mail, copies which I am enclosing to

you. I feel that since I did not see the contract until May 1st, and communicated with them on May 2nd to cancel, I was within the so called 3 day limit and owe them nothing.

On May 6th in the afternoon mail delivery, I received contracts that were signed by me

plus the $200 cancellation invoice that was no where to be found in the contract they finally sent me. Interesting, how could I sign a contract I never saw? Again, I received no written information from the reps at my door and nothing from the company until I called on May 1st to cancel. I can't help but wonder...did they hide the info on their hand held device or did they transfer my signature to the contract? I have no idea.On May 11 I also called the [redacted] Patrol and talked with Jerry A[redacted], asking him if companies were allowed in to solicit. He said they have never let any one in to solicit and if a homeowner calls a company, the gate guard will let them in, but they can only work at that homeowners home and are not allowed to solicit. They were against the rules of our community when they solicited at my door..

When I called Ecoshield on May 1st and talked with Alicia P[redacted] she was very abrupt and said it would cost me $200 to cancel, that was in the contract, which I had never received, and she would mail me the contracts and also the cancellation invoice. I received them on 5-6-15 in the afternoon mail. There was no information in the contract as to a cancellation fee of $200 and an additional $20 added if not paid in 15 days. Needless to say, I was very emotionally upset. I couldn't believe this was happening.Desired Settlement: I am an 83 year old senior and cannot believe this has happened. I feel like I have been scammed. Nothing like this has ever happened to be before. I have always been extremely careful with my credit cards, never give out my personal information and to believe I listened to the reps amazes me. I guess I must have been overly tired from caring for my husband.

I had no written information from the Pest Control Company as to their contracts, cancellation fee, etc., until I made that phone call on May 1 51

Needless to say, this has been a very emotional, distressful situation for me and all I want is for the company to cancel without me being fmed $200 plus an extra $20 if not paid in a certain time frame.

I sincerely hope you can help me. Thank you

I am enclosing copies of e-mails to and from the pest control company, the the contracts they fmally sent me May1st. Again, how they got the signed contract is a mystery to me. I only signed a blank window in the hand held device that contained no other information, if it did, it was not shown to me. I really thought I was signing to agree they could come the first time to spray the yard.

Business

Response:

On March 18th 2015 Mrs. [redacted] entered into a contract with EcoShield Pest Control for aperiod of 12 months. Over the course of the 12 months Mrs. [redacted] agreed toaccept and pay for a total of 7 services. 1 initial service (performed on March23th, 2015) and 6 bimonthly services set to start within 30-45 daysof the initial as outlined on the contracted service calendar because we use apaperless system the contract signed was emailed to the email address sheprovided at the time of signing. On April 15, 2015 Mrs. [redacted] called and needed to reschedule due to doctor appointments andwished to have the scheduled date beginning of May. So we rescheduled herappointment to May 4th, 2015 as requested from Mrs. [redacted]. On May 1st,2015 EcoShield received a message needing to cancel the service and the serviceagreement due to financial reasons. I called her back as soon as possible to goover options such as pushing back the scheduled date, splitting the payments orscheduling pay on a certain date. Mrs. [redacted] did not wish to hear any of theoptions and all she wanted was to cancel. I then explained the signed agreementand if she chose to cancel we would ask that she pay back the initial discountshe was given on the initial service as stated on our contract “You, thecustomer, may cancel this transaction any time prior to midnight of the thirdbusiness day after the date of this transaction by giving written notice ofcancellation to EcoShield Pest Control. If for any reason, at any time, thecontract is canceled before its completion, and the initial service has beenperformed, customer agrees to pay the full initial service charge of $250. Uponcompletion of this agreement treatments will continue at the same frequencyuntil cancelled by customer.” Mrs. [redacted] proceed to yell when I tried toexplain our initial service is normally $250 and she was discounted to $50because she agreed to the service for the year thus making the discount shewould be asked to pay back $200. Mrs. [redacted] argued that she never has receivedthe copy of this agreement. I informed her that we are paperless and she shouldhave received it back in March; however, I would send it again. I verified theemail which we had on file and she said yes. I sent it while we were on thephone and she mentioned that she would call back later that day. When shecalled the office she was angry and yelling that I never sent the email. Ifound the exact email I sent and re-sent it to a different email that she gave meduring our conversation.On May 2nd 2015, EcoShield received an email stating “if you people enter my property Iwill call the police to have them removed”. I instantly canceled the appointmentand spoke with Mrs. [redacted]. She was very angry and wouldn’t give me time tospeak. I outlined back to the agreement and explained we have a 100% guaranteeand would like to fulfill our promise of the agreement. Pest activity levelswill continue to decrease as future exterior treatments are performed. Thesetreatments will establish and maintain a protective barrier around thehome. She was told that we will always come out if there is any activity in the month we do not service and preform are-service for free. She only had the first initial visit which would flushadult pests from nesting and breeding sites while the next service will controlnewly hatched and persistent pests. EcoShield Pest Control has made an effort to resolve Mrs. [redacted] concerns during multiplephone conversations by meeting her terms when she asked for no cancelation feefor this agreement. She was happy that we came to a conclusion and everythingis settled.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I was unable to read your letter regarding the settlement with the Ecoshield Pest ControlCompany due to computer outage problems, until this 5/27/2015 late afternoon.I am glad the $200 cancellation fee has been cancelled by the company, but I certainly disagree with their explanations of my actionsWhat I originally wrote you was the truth. Please refer to my letter mailed to you onMay 8. What Ecoshield said about me was absolutely false. I never "yelled" at the person I was talking with. I never received a written or verbal document of their procedures, there was no mention of a contract, no mention of a cancellation fee, etc. As I said, it was only after my call to the company to cancel the work that I was first told about a contract and cancellation fee, I was indeed surprised. I was told the cancellation fee would be $200. I said I was not paying any such fee. I had only signed a hand-held device that showed only a window for me to sign my name using my finger. There wasno other information given or shown to me. As I said originally, I thought I was signing a permit to allow them to come and spray the yard for the first time. There was no mention of a contract, or obligation to use them for a year, etc. On the same morning I called tdhe company and Alicia P[redacted] said she would e-mail me a copy of the contract.I recalled about 4:00p.m. that same day to state I did not receive a contract, it was re-e­mailed to me. I was completely surprised to see my signature on the bottom of a contractI had NOT previously seen or read. How did it get there???I had called the [redacted] Police Department and they told me to write to the Attorney General and to the Revdex.com, which I did. The Police Department also told me to tell the Ecoshield company that if they entered my property the police would remove them, which I also told them via e-mail. The Police also said that if the company was ethical they would cancel the feeWhen I read the e-mail settlement letter you sent me, I could not add anything inwriting except to say I agree and accept or not agree. I agree with the cancellation fee dismissal but certainly not with their written statement.I am glad this is over and I thank you for your help.[redacted]

Regards,

Review: When I purchased this they required me to sign a contract. I was told by the guy that came to my house that I could cancel at any time. Now they are saying I have to pay a fee. Also the contract I signed stated that whether I had monthly or bi-monthly service I would be charged $40 per service. Their staff changed the contract and are now wanting to double the cost if I go to bi-monthly.

To make matters worse the last 2 times they came out they did not service the entire area. When I called it the time before these 2 with a complaint the guy came back out and was rude and still didn't fix everything. Calling in was a waste of time since they didn't fix anything and were rude.

This company is incredibly rude, dishonest, and should not be trusted.Desired Settlement: Contract terminated with no additional charges or contact from the company.

Business

Response:

To whom it may concernThis customer signed her MONTHLY

agreement on 6/30/15 as shown on “Document 1” attached to this message. On the

agreement the customer signed and initialed a 2 year contract for monthly

services at the price of $40.00. Upon receiving the service that day, she

inquired about the possibility of switching to a Bimonthly service if

necessary, we have noted in the system that she both asked and was quoted at

$75.00 per bimonthly service. On the signed agreement this quote was written on

and SHE INITIALED by the quote. We have a 100% guarantee that ensures that if

there is any pest activity between services, we will come back out for free and

furthermore if we cannot take care of the issue after two free services, we

will credit back 100% of the last payment. Our product use is calculated to fit

either a monthly or bimonthly service schedule. If we were to change the

service schedule, there would be a change in product use and for that reason a

change in billing. This customer called in on 12/16/15

requesting to switch from her current monthly service to a bimonthly service.

We had no problem doing so and after looking of her payment history and seeing

no issues we offered to have her pay only $70.00 per bimonthly service. She

immediately said no and that her service charge will remain at $40.00 per

service because that’s what she signed up for. We explained the details of the

agreement and the guarantee and that by changing the Service schedule she would

be changing the product use and value. While speaking to her we found her

agreement that we mentioned before that was also documented and signed stating

if she chose to switch to bimonthly services that she would pay $75.00 per

service. Upon finding out about the documentation, she began to bring up that

she was unhappy with the last two services. She stated that from her security

footage that she didn’t feel the whole service was completed. We asked what

lead her to believe the service had not been completed, in which case her answer

was not clear. We offered her a free re-service and she refused. We show no

record of any complaint or a single call between her services. She said she

didn’t call because she didn’t think anything would come of it. We have a great

reputation of responding to any service our customers report, and there is no

record of her ever calling in or a free re-service being performed between her

regular services. Not until she contacted the Revdex.com did

the story that the sales representative the customer signed with told her she

could cancel at any time. That has never been taught and no one is trained to

say that. The customer never mentioned that during our phone call. The document

the customer signed clearly states that it is a 24 month agreement and states upon cancelling an agreement prior to its

completion the customer agrees to pay the FULL initial service charge of

$250.00. The customer said that she would not be paying that and to cancel

her service. Per the signed contract the customer agreed to pay it, and when we

explained this to her said she would contact the Revdex.com. We told her that we have

all the documentation and that we have offered her a number of solutions to fix

the matter at hand which includes a free re-service, an even greater discounted

bimonthly service than she had agreed to prior, and reasoning behind the our

needing to abide by the contract. She refused all and said to cancel her

services and to send her a bill. At this point, per her request, the

customer has been sent her invoice in the mail for cancelling her services and we have only

charged her $210.00 instead of the full $250 that we are entitled to. We hope

this will help clearly show our efforts to assess the issue, provide customer

service, and honor the signed agreement. Thank you

Consumer

Response:

To the Team at the Revdex.com,The response from EcoPest Control was unacceptable and contained several lies further proving that they are not a reputable company and have continued to misrepresent themselves in all dealings with me and my account.1. My initial service was set for 6/29/15 and the tech no-showed requiring me to be home a second day for their tech to come. 2. BEFORE I received my first service I spoke with the tech about the contract because it did NOT match what was told to me by the sales rep and the receptionist. I spoke with the office and the tech about the monthly service, the bimonthly service, and the cancellation fee. I was told by the tech that the cancellation fee was not an issue and would not be enforced based on my agreement. 3. After my September service I called and complained that the tech did not do his job completely. Not only was the office incredibly rude, the tech that came back out was nasty and made sure that I knew he didn't feel he needed to come back out. 4. In October and November when the techs came out a full service was NOT completed. When I called in October I was told "NO, he did the service". In November I had more pressing matters to attend to then calling them AGAIN5. In December when I was alerted they were coming out again I called to complain about the last several months and switch to bimonthly since I had been having to do my own personal spraying anyway. At this time they wanted to increase my cost by almost double. When I asked if they would be spraying more, treating more area, or doing anything to justify the additional cost they said no. The office manager I spoke with said he didn't care that they had not been doing the service properly and he had every right to increase the cost. He was very rude and threatened to push my account to collections if I didn't give them the money.6. At no time in my conversation with the office manager was a free re-service offered as they stated in their creative response. 7. The agreement states that in case of cancellation they can collect the REMAINDER of their initial service charge of $250. $250-40=$210. Also, if you subtract the amounts they charged me for bad and incomplete services they have collected even more than that. However, both the sales rep and the tech told me that the cancellation fee was optional and would not be an issue. 8. The company's claim that "We told her that we have all the documentation and that we have offered her a number of solutions to fixthe matter at hand which includes a free re-service, an even greater discounted bimonthly service than she had agreed to prior, and reasoning behind the our needing to abide by the contract. She refused all and said to cancel her services and to send her a bill." is a complete lie. At no point was a re-service or additional discount offered. At this point in the conversation he indicated he would send me to collections if I didn't pay and so I did indeed tell them to "Send me the bill"This company is full of lies, has horrible customer service, and does not honor their contracts but expects customers to pay. If they do not complete a service but still charge my card, why would I continue to pay them or allow them on my property? Had the manager offered a re-service or bimonthly "discount" at the time of the call I would have likely allowed them to continue servicing the property ONLY when I was there to walk through it with the tech to make sure they actually service the entire property. However, they were rude, disrespectful, explained they would collect the money and they were not worried about what I did about it. This is NOT how you conduct business, keep customers, or represent a service. It is bad enough the sales rep was not compensated for me account, but to continue misrepresenting their servicing and to go after additional money they have not earned or deserve is irresponsible. Thank you

Review: So we have been using Eco Shield Pest Control since March. We started out on a bi-monthly schedule but due to their inefficiencies we had been having them come out for reservices. Since we have been using them we've continued to have a scorpion problem and their only solution is to come and respray. Even after the respray, we've been having issues with the pests. Today (8/24/15) I had contacted them to cancel our service, which they did but one thing that is wrong is that they state that there is a 100% money back gurantee after 2 reservices. so the discrepancy is between what is written in their brochure and what they are telling us on the phone. We have had they come out for 2 reservices and today when I found another scorpion would have been our third. Yet they would not refund any money because the lady I spoke with on the phone (Alicia) stated that it had to be 2 consecutive reservices and that you would only be refunded your last payment.Desired Settlement: I feel as the company needs to review/change their money back guarantee so there is no more confusion on the matter in the future.

The Eco Shield salesman came to our home and told us about the product. We told him that we don't have any pest problems. The salesman told us that he just contracted with our next door neighbor because the neighbor is battling scorpions, roaches and mice. He then told us that if we didn't get the same service, all the pests would run over to our yard. So, I signed up. The next day I spoke with my neighbor. He told me he did not sign up for their services, but told them he also does not have any pests in his yard.

Stay clear! Their products don't work, they are unprofessional, and are not about client satisfaction.

I have never had such a horrible experience with a company ever.

Review: [redacted] represented himself as being in the pest control business for a long time and decided to start a company. He said he is the co-owner of Ecoshield Pest Control with his brother. He promised that his company only use Eco friendly products that are not harmful to humans and pets, but will kill the pest like the spiders, ants, rats, roaches, and bees. I will notice many dead pest with the first application. The things I noticed was more ants and more spiders and most important my wife got sick and also my cat. There were no pest on the traps that were placed. I feel that I was mislead and lied to. [redacted], branch manager, gracefully agreed to cancel my contract without a fee, but said he can't refund me the $84.00. He admitted that [redacted] was not a the owner but was an employee and is considered a partner as most other employees of the company. When asked if he is required to be license with the Structural pest board he said no, only employees that spray. Found out that every door to door sales agent that talks about contracts and have the tools to sign people up are required to be license. So more false statements. Mr. [redacted] also said that Corporate office will refer my refund request back to him so I wouldn't help me calling them.Desired Settlement: Want a full refund of the $84 that was charged to my credit card. Have them stop misleading customers and have [redacted] get licensed or stop door to door sales.Thank you,Jose

Business

Response:

Customer service is very important to Ecoshield. We already gave Jose a full refund weeks ago. The sales rep was not misleading Mr. Escobar when he said he is an owner and has been in the Pest Control industry for a long time. Partners are owners in the company. We have done everything we can to try and make the customer happy.

Consumer

Response:

Consumer states: The Pest Control Board is investigating the incident and I did receive my refund when I filed my complaint.