Ed Napleton Honda

While we regret any inconvenience Ms. [redacted] has faced ,we at Napleton are limited in what we can do to assist. Ms. [redacted] traded her vehicle in with less than a week’s time left to make her next due payment. Napleton submitted her trade-in’s payoff in a timely fashion, but due to the original...

due date, a late ding was inevitable. Furthermore, there are two banks in the region with common ownership and identical names. When we contacted the bank to get the payoff information, they supplied it along with instructions for tendering payment.  It was beyond our capability to know that the two banks share computer systems—allowing each to supply information to the other’s customers—but that payoffs must be tendered to the branch in which the loan originated. We recommend the customer go directly to the Equifax, TransUnion, and Experian and dispute the dings. Beyond that, unfortunately, we cannot assist. We do not feel that we owe the customer anything further and consider this complaint closed. Thank you

Initial Business Response /* (1000, 5, 2015/07/24) */
While we understand Mr. [redacted]'s concerns, there's no blame to lay in this case. The age and mileage of the vehicle (2006 Honda Civic, 114,954 miles) is obviously more susceptible to a costly repair than, obviously, younger vehicles. The...

culprit in this case was bolt, on the engine, that had been worn to a point where manipulating it for replacement was, literally, impossible for a clean removal. That all said, our Service Manager, [redacted] will be contacting Ms. [redacted] today to offer the repair at a significant price reduction, pretty much in line with Ms. [redacted]'s resolution, as stated in her Revdex.com complaint. At this moment, I do not have the adjusted price calculated, but [redacted] will review with her today.

Initial Business Response /* (1000, 7, 2015/08/13) */
Ms. [redacted] has spoken with our Regional Manager and is coming back for service this week. He has addressed all of her issues with her and will continue to do so once the car is back at the dealership.

Ms. [redacted] has been in contact with our Service Manager and all of her issues have been resolved. We consider this complaint closed. Thank you.

Our Regional manager is working on this issue with the customer.