Edge Fitness Club

*** signed up for a month agreement. We have his signatures in all areas. The membership is not conducive upon usage
We also show that *** is past due on his July and August dues. The Edge would cancel within the terms of the agreement if there was a
move or a medical reason. Even though The Edge is not at fault here and it is a matter of *** not using the club, we will cancel the membership to maintain good customer relations

To whom this may concern,
*** had been reached out by our sales staff with offers to rejoin our facilityAll of her contact information has now been removed and she shall not be contacted moving forward
Thank you

Complaint: ***
I am rejecting this response because:
The statement from the Edge is not accurateI was never contacted by the gym about the trainer missing due to illnessI went to the gym for my first session and had to leave because he was not thereI was informed that night - when I was at the gym, that he would not be in that nightThe next week I went to train with him and again he was not there, I ended up training with another trainer but this was not something previously set up with me or that I was made aware ofI have no phone records of being contacted or emails from The Edge where they communicated any of thisSo that was weeks, not oneI understand it was medical leave and not something he could have avoided, but the gym should have called and cancelled the training or let me know it would be rescheduled/done with another trainer instead of waiting for me to show up only to tell me to go home (first time) and to train with alternate (2nd time)Also, if my trainer did not have a client before me, and waited only less than minutes before going into the office and not coming back out until 6:05, he was minutes later than I was, again, resulting in a loss of 17% for that day- just for one exampleI paid close attention to this due to the many mishaps in billing and lack of transparency I've been experiencing from this facility.
Next, I never received the promised nutrition part of the personal training programMy trainer repeatedly said that he was "working on it" or "I'd get it next week" From October to January I did not receive anything regarding nutrition, a critical part of health and wellness to pair with exercise.
I first filed my complaint the day I realized my card was overchargedThis was December 14th, I have called several times since and been told time and again that a check has been mailed outThe 4th, and most recent time a ** told me a check was mailed out (Julio) was on last Tuesday, January 12th, It is now January 19th, - a full days pastI have even spoken to workers in the post office and they told me that it does not take that long for a piece of mail to get from *** ** ** *** ***
Additionally, Julio, a manager from Milford, gave me the number for the corporate officeHe told me the hours were 9am-5pm M-FI have called this office several days during the week, during their hours, and have not gotten through to a single personI have left messages on the following lines: customer service, personal training, payroll and benefits, and any other extension that the phone menu allows me to get toI have been leaving messages for about a week now and none have been returnedI called Milford and spoke with Julio at the Edge to ask for a direct contact line with someone who could give me an honest explanation of where my check isThis is not a refund for something I changed my mind onThis is not a refund for sessions I didn't call and cancel for, this is a refund for a mistake made by The Edge, for a month of disputing with them, my bank, corporate office, and now Revdex.comThis is a refund for not honoring the contractI am asking for a full refund of my final month - $249.08.
Sincerely,
*** ***

This member did fulfill their obligation for a day notice to cancel their training so he will be receiving the refund via checkWe apologize for any confusion that was conveyed on our part and will rectify the situation immediatelyOur employees always want to maintain the highest level of
customer service to ensure a great experience for all members and we apologize for not delivering on that in this caseThe membership will be cancelled at this time and a refund is being processed for the personal training payment.
Thank you

We can only see that you did call *** *** on 3/to cancel the membership and they let you now you would be responsible to make the last payment of 4/28/15. I have cancelled your membership immediately with nothing further due

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meJust to note, I did provide documentation from a physician of my disability (cancer) since I am in treatment I am unable to use the Edge facilityThank you for your assistance in this matter
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Fr[redacted]
[redacted]
[redacted]
[redacted]Good afternoon, As of 07/01/2016, I received the check for the full amount ($186.82, dated06/25/2016) Thank you for your time [redacted]

To Whom this may concern
 
         On December 30th 2015 The Edge Fitness Club emailed [redacted] Collection Agency requesting [redacted] to be taken out of collection with no further due . Today January 15th 2016 The Edge...

Fitness Club forwarded the same email to [redacted] along with requesting this to be taken off [redacted] credit score.

On Tuesday, October 14th, ABC billing company received an email to cancel this membership.  As we require 30 days notice to cancel all memberships, the 10/30/2014 dues should have been drafted, however, I have waived that.  We do not issue membership refunds, like in this case, where the request to cancel came after the last bill date.  The enhancement fee is a once/year fee that was agreed upon at the time of join.

The Edge will cancel her membership with nothing further due.  Because her due date is tomorrow, we can't stop the draft, but will refund it back.  Good luck & congratulations on your pregnancy.  This will be one less thing to worry about.
 
She did speak...

with [redacted] our third party billing company and they were just abiding by the terms of the agreement.

Complaint: [redacted]
I am rejecting this response because: I only authorized the one month! Once again I never authorized recurring charges !! What they set up with my daughter after my gift expired is not my responsibility. I wanted her to have 8 sessions and I paid for 8 sessions ONLY !!! I NEVER authorized an indefinite recurring charges !! That is crazy !!! I bought and paid for what I wanted 8 SESSIONS ONLY!!!!!!!!!
Sincerely,[redacted]

To maintain good customer relations, we have cancelled this
member & refunded the enhancement...

fee.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,...

 
it is great to finally get this issue resolved in regards to cancelling my membership.
 
thanks
[redacted]

Shabnam signed up on 7/31/14 & signed off on the fact she would pay her annual club enhancement fee on 10/1 of each year.
 
ABC did not receive the call to cancel until 10/8/14, which was after the fact.  I will cancel her membership today with nothing further...

due.

The Edge and I have resolved complaint

It appears that Joanna has signed up for a 2 year membership in our [redacted] location on 2/24/15. The contract is signed on all parts so she would not qualify for early termination- unless, medical documentation is provided or she moves farther than 15 miles away from any of our locations. We do not...

have cancellation fees to stop the contract early, she would have to pay off the remainder of the contract if she would like to have it cancel immediately. I would be happy to provide you with a copy of your agreement if needed.

This member signed up for training on October 12th 2015.  After her initial session, her personal trainer was obligated to miss work due to being hospitalized with an illness. This member, (along with all of the trainers other clients) was contacted and given the option to train with another...

trainer in the meantime.  
The contract that was read and signed by the member clearly states that the total amount of the service is broken up into two separate charges, however both of those charges add up to the original total that was initially agreed upon.  During her first month of service there was a club error that lead to the member being charged less than she originally signed up for. Due to the fact that this was a club error, we did not hold her responsible.  Following the first month, the correction was made to her service that would now charge her the exact amount that she signed the contract for.  Management explained what had happened with her both on the phone and in person. 
Following his medical leave (1 week),  her trainer was clocked in each night that she was scheduled for.  Most of her training sessions were completed, unless the member did not attend without canceling. If at any time, one of her training sessions would start late, the trainer would still honor the full time session by training over her original schedule. This did not happen often.  On 1/4/16 her trainer was clocked in and did not have a client prior to her session that would have caused him to run late.  This member checked into the gym at 6:02pm on 1/4/16 when her session was due to being at 6:00pm.  During that session (her last session of the service) the trainer had gone out of his way to provide her with workouts that she can perform on her own.  
This member filed a financial complaint to the ** who has since been replaced.  Once our new ** (hired the last week of December) was informed of this matter, he took immediate action and contacted corporate to issue her a refund check. The check request was sent out on Jan. 7th 2016. Our corporate office has received the request and has sent this member a refund check.

The manager and employees are crooked at this facility. They promise you one thing and nothing comes about it. I spoke to their member services regarding my memembership and they told me that they will resolve it but never did and told me they will contact me. Then spoke to a manager regarding the same issue he said he would change my memembership and I ask him for an email confirmation but nothing. I called once again and a worker told me nothing has been done to my account. That I would need to come there in person to update it while the manager said he will take care of everything. I didn't need to come in to resolve this issue.
They lure you in with false services offered to their customers. Also, horrible customer service and lazy employees.
All they want you to do is to get locked in into a contract and take your money.

FYI:  this member was cancelled with nothing further due.   Thanks.