Edge Pest Control

Complaint: [redacted] I am rejecting this response because:i have nothing more to say Sincerely, [redacted] ***

Thank you for your response The service report indicates that we would be continuing but references the schedule When new customers sign up the service schedule is not the same as customers who have been with us for an extended period of time The note on the service report was to indicate that the schedule would be continuing as we had already been providing service at the home However, based on the phone call that has been provided it was very clear that Mr [redacted] agreed to services The second attachment only indicates that we had emailed Mr [redacted] stating that we would be coming outAs seen in the attachment the email was sent on 7/21/ As indicated previously, the account was cancelled on 7/27/and the service was not performed Again, primarily based on the recorded phone conversation and other facts provided, no changes will be madeWe are willing to complete the services that Mr [redacted] agreed to however, if he refuses he would be required to pay the early termination fee

Complaint: [redacted] I am rejecting this response because: This b.usiness prioritizes it's contract above customer satisfaction I would never do business with this company again I urge the Revdex.com to review the Edge Pest Control A rating Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 4, 2015/08/05) */ Thank you for sharing your concern with usWe apologize for any misunderstanding which may have occurred relating to the terms of the agreement, specifically with the term length of the agreementAs indicated [redacted] signed up for services on July 3, with one of our sales represntatives.He had signed for one year of services which includes an initial treatment plus four quarterly treatmentsThe initial service was scheduled and later performed that same day on July 3, at 3:14pmBoth the interior and the exterior of [redacted] ***'s home were treatedAs one of the many ways that Edge Pest Control ensures that its customers understand the service schedule, our customer care representatives will call each customer approximately one to two weeks following their initial service and give the following message: Hi Customer's name, this is ________ with Edge Pest Control, calling to follow up on your initial service and just see how everything wentI hope you were able to watch our welcome video which explains a bit about the serviceIf not, there is a link to the video in the email you received when you signed up Your next paid regular service will be weeks after your initial service and is tentatively schedule for Date of ServiceThis service is critical to breaking the hatching cycle and controlling any persistent pest activity around your homeAfter that, we will return every weeks to maintain those pest barriers around your home I also wanted to advise you that it is common to see an increase of pest activity between these two services because our products make the nesting areas inhospitableIf the pest activity does not start to decrease after the second service, we would love to come out and service your home againThe great thing about our service is that we do offer free re-services, and we would love to take care of you, so please call if needed Our phone number is XXX-XXX-XXXXThank you for trusting us to take care of youHave a great day! On July 10th, at approximately 9:01am one of our representatives called to follow up and give the above mentioned message Attached is the service agreement for [redacted] ***The service agreement very clearly shows that this was not for service onlyA calendar on the service agreement shows multiple payments of The initial service invoice indicates what had been performed, how much product was used, how much the service cost, and when the next service will be performedAlso, the customer signed the invoice accepting the initial service and details thereinIn the welcome video (see attached link to welcome video) the service schedule is clearly explained at approximately minute and seconds into the videoWe also take numerous steps to make sure that the terms and conditions of the service are clearThe term length of the agreement is very clearly indicated on the first page of the two page service agreementTo ensure that there is no confusion, we require customers to initial once by the term of the agreement, which reads, "This agreement is for the term specified in each of the service types included below that automatically renews at the end of each specified term." The customer initialed next to this statementPlease see attached service agreementIn the same section as the term length is a calendar indicating recurring paymentsThree more initials/signatures are also required on all service agreementsThe customer initial next to our option for automatic payment withdrawlThis statement says the following "I [redacted] authorize Edge Pest Control to automatically charge me checking account (EFT)/credit card for all services providedThis authorization will remain in effect until Edge Pest Control has received written notice from the authorized parties and has a reasonable opportunity to act on itI understand this automatic payment will continue to recur for each regular serviceI also understand that I am responsible for ensuring that the necessary funds are available at the time the withdrawl occursI will continue to be responsible for payment should anything prohibit payment in this manner." This statement also indicates that recurring services will be performedThe next initial is for our cancellation policy that states the following, "If for any reason you are not able to fulfill the obligation associated with the service types included in this agreement, you will be required to pay 50% of the remaining contract value." This statement also indicates that recurring services will be performedFinally the customer signs stating that they understand all terms outlined in the agreement [redacted] signed and initialed next to all mentioned statements After [redacted] signed up for services, a copy of his service agreement, along with a link to the welcome video [redacted] was sent to the email address he provided to us ( [redacted] @gmail.com)Please note that Edge Pest Control understands that misunderstandings are possible and that is why multiple steps are taken to ensure that all terms are fully understoodAdditionally, Edge Pest Control abides by all state and federal laws that require us to provide a right of rescission period of days after signing upThis period allows consumers to review terms of their service agreement and contact the company if anything is not understood fullyBecause we want to take care of our customers, Edge Pest Control has already contacted [redacted] and waived all fees for his odd misunderstanding Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/08/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Termination of my contract is accepted

Complaint: [redacted] I am rejecting this response because: it's not true and incorrect, however I am not the least surprised at Edge Pest Control withholding the truth and declining to take responsibility for it's error and misjudgmentFirstly, No sales rep from this company have ever came to my house nor did I sign any contract with edge pest control, in fact I don't even know what their contract agreement looks like.I have attached the letter the company emailed me which further proves the company intended to continue providing service treatment under the previous owners contract(see appendices B) Secondly, Edge pest control have continuously refuse to present the so called contract agreement they claimed I signed, the company refusal further proves that no contract ever existed except the contract they had previous homeownersMr & Mrs [redacted] Thirdly, I have also attached an email from edge pest control dated July 21st, to further prove that they did in fact showed up at my house on July 27th, to harass us and this was the time the damaged to the gate occurred.(see appendices C) Fourthly, Appendices B clearly shows and confirmed what the company agent suggested to myself over the phone, that they could continue the service treatment under the previous homeowners ( [redacted] & [redacted] ) agreement and for me to just notify them whenever I wanted the treatment to stop Fifth, Edge pest control should provide a copy of the service contract they claimed I signedThe company are the erring party here, there claims are fictitious and they are trying to bully us into paying for [redacted] and [redacted] service contract Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Thank you for your response Based on your quote in the rejection you mention nothing of snakesAlso, note that your information appears to be slightly off and this is understanding Note that voles do not leave behind any pheromone, howevers, wasps do When building nests wasps will many times return to the exact same location because of the pheromones left behind These simple misunderstandings make it clear that the customer simply misunderstood the service coordinator Again, pest control is not an exact science and although we wish to be able to put a "bubble" around the customers house to ensure they would never see any pest activity again, this is simply not possible Edge, therefore, provides unlimited free re-services and promises to return and retreat any affected areas upon request As stated on the service agreement "Edge cannot be responsible for reinvasion of these pests from neighboring properties..." We are willing to reactivate the account, remove the termination fee and continue the last three services as agreed upon The next service is not until November and therefore, we can return for free as needed until that next regular visit, however, the fee will not be waived and nothing refunded

Thank you for sharing the customer concerns with usWe would like to address the issues raised and resolve any misunderstanding of the service agreement We strive to make sure our customers understand all of the terms and conditions related to our service at the time the agreement is signedOur sales representatives are extensively trained to explain the key terms of the agreement, including the right of refusal and cancellation policyWe have spoken with the sales representative and he confirmed that he properly explained the terms of the agreementIn addition, the service agreement outlines all of the terms of the service and ensures that the obligations of the parties are clearly set forthThe terms which the customer claims were misrepresented were clarified in clear language which the customer had to initial and sign before servicing beganA copy of the contract is included for ease of reference The customer reviewed and signed four places on the contract, including the following statements: I Term- This agreement is for the term specified in each of the service types included below that automatically renews at the end of each specified term ii If for any reason you are not able to fulfill the obligation associated with the service types included in this agreement, you will be required to pay 50% of the remaining contract value iii I understand that this agreement is for the terms outlined in the Service Types section aboveYou the buyer may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction If the buyer cancels the transaction before midnight on the third business day and service was rendered, the buyer is responsible to pay the discount received on the initial serviceThe terms and conditions are a part of this agreement.These statements would have informed the customer of the policies relating to the cancellation policy There was no fraud in the inducement, as the customer had time and opportunity to review all of the terms, which were clearly set forth in the AgreementAdditionally, a copy of the Agreement was given to the customer on July 16, 2016, immediately after the agreement was signed.Additionally, a welcome video is sent out and shown to all customers prior to the service being performed that outlines some of the terms and conditions that are fully outlined in the service agreement On the invoice for the intial service we have a box for the customer to sign stating that they saw the welcome video Mr [redacted] signed this box as wellWe have attached the invoice which contains this signature for ease of referenceBased on these facts Edge will not be making any changes to the service agreement for Mr*** As it currently stands the account remains open with remaining services of the he initially signed up for To cancel the service we would ask that he call and speak with a manager in the office Cancelling prior to receiving the remaining services would result in the 50% early termination fee outlined above

Thank you for your response Again, as stated previously, the recorded calls are very clear [redacted] originally wanted a one-time service and the service coordinator made it very clear that we do not do one-time services as they are not effective Later when [redacted] called us back to actually set up services she asked the service coordinator, "So this is for one year?" The service coordinator responded by saying that it was Based on the time stamps on her account, the service agreement was emailed to her ( [redacted] @hotmail.com) at 10:30am on 4/5/ Service was later performed at 12:36pm that same day, two hours after the agreement was emailed Also, Ms [redacted] did not ever contact our office in regards to not receiving a copy of her service agreement until a week after the service was performedNote that in her original call, she obviously did not remember the call as she claimed she was supposed to be receiving a lower priceThe calls have been provided and it the pricing is correct as discussed with [redacted] when she initially called us Based on these facts, no changes will be made We are more than willing to continue the service as agreed upon, however, if [redacted] does not pay the early termination fee, her account will be sent to a collection agency

(The consumer indicated he/she DID NOT accept the response from the business.) I just want the contract cancelled and a complaint posted to the Revdex.com website, these contractors are scammers and I just want the public to know how they operate (the purpose of the Revdex.com website) they know how to navigate w/ the Revdex.com and that is why they have resolution to most of their complaints against them, the Revdex.com is now an ineffective website that is not truthful and helps protect scammers like them not allowing the truth to be published on their website their for allowing scam artist companies like Edge to keep on scamming and deceiving the public, it is a bad situation!, the Revdex.com is now an ineffective resource for people to go to and complain, you have no real reason to exist if not to protect the public from these types of scammers, what a waste of my time, I have paid the early termination fee to Edge but would like others to see what a horrible company they are and what their mission is but the Revdex.com simply does not care as long as they keep paying their fees to be a member simply despicable and you should be ashamed for protecting them!!

Complaint: [redacted] I am rejecting this response because: The company states that the salesperson was not "arrested" yet the attached confirms he was per the Sandwich PD FB page. Regardless of the details behind it (what violations or fees were involved), he was arrested at the time of my initial complaint. Edge Pest Control was not aware of the situation and was even told by the salesperson himself that it was a misunderstanding until they later confirmed. It appears they paid his citation after my acct was already closed so it a moot point in the matter. I chose to close my acct due to his arrest and the information he provided at the time which was cleared up after my acct was closed (per their response to BBB). I have also included attachments which confirm my neighbors concern of seeing him around "lurking". I am still adamant that this company is shady and do not want to continue my business with them. Sincerely, [redacted]

Thank you for sharing the customer concerns with usWe would like to address the issues raised and resolve any misunderstanding of the service Mr [redacted] signed up for service on 7/20/ He signed up for one year of service which includes treatments The treatments consist of one initial service and four quarterly services The standard price for the initial service is $ Mr [redacted] was discounted down to just $ The stand price for the quarterly services is $ Mr [redacted] was discounted down to just $for each of the four quarterly services The first service was performed on 7/21/at 5:31pmMr [redacted] states, "The first time the driver cancel aND they billed me and had to call them" We are very unclear as to what he is referring to based on the lack of details Note that Mr [redacted] received his initial service on 7/and was charged on 7/ The second service was on 8/and Mr [redacted] was charged on 8/ The last service was 11/and Mr [redacted] was charged on 11/ In regards to the 11/service Mr [redacted] claims that the specialist was there less than minutes This is false Note that all servicing vehicles are tracked via GPS Attached is the invoice for the service on 11/ As shown on the time stamp of the arrival time the specialist was there at 9:04am and departed at 9:17am This puts the specialist at Mr [redacted] home for minutes which is more than enough time to complete the full service Based on our recorded calls Mr [redacted] was not even home at the time of service and is relying on information provided to him by his son On 11/Mr [redacted] spoke to a manager and he expressed his frustration with the service The manager offered to give Mr [redacted] his next service for free As it currently stands there is a credit of $on Mr [redacted] account that would be applied to his next service in February Based on the details in the recorded calls and through the GPS on the vehicle we believe that the full service was rendered on 11/10/ Simply in efforts to make Mr [redacted] happy we provided him with a free service, yet still believe that the full service was rendered If Mr [redacted] would like to discontinue his service he would have to pay 50% of the remaining services as acknowledged in the signed agreement that is attached Currently as is stand there are remaining services and discontinuing would be $ We apologize for any misunderstanding

Complaint: [redacted] I am rejecting this responseEdge needs to go back to the salesman who sold the contract to confirm that MY BACKYARD WAS OFF LIMITS per the contract agreement - the ONLY access granted to my property was OUTSIDE THE FENCE LINEThat was a condition for me to agree to the serviceI requested a copy of the contract from the salesman who initiated the sale on June 13, while he was at my homeHe said he was unable to provide me the contract and said it would be emailed to meI never received an email with the written contractual agreementThere is no way for me to know what article statesYour service man had access to the area of the property that was to be serviced, OUTSIDE the fence lineThere was a no trespassing sign on the gate to my yard! Since he was not authorized to service the back yard inside my fence line HE HAD TO OF TRESPASSED in order to leave rodent traps behind the fenceThat was in breach of what I agreed to with the salesmanSecondly, I hired EDGE to rid my yard of rodents since you are a pest control companyAfter months of service I still have a rodent problemTHAT MEANS EDGE DID NOT HOLD UP THEIR END OF THE CONTRACT regardless what was paid or when it was paidIt is for that reason I canceled the contractEdge failed to deliver the service that I hired them to perform and therefore is in breach of contract – regardless of whether it was verbal or in written formEdge has trespassed on an unauthorized area of my property AND has not provided the services as promised, therefore they are in violation of the contractIt is for that reason that I not responsible to Edge for any future payments Sincerely, [redacted]

Thank you for your response. As mentioned Mr. [redacted] signed in 3 locations surrounding the early termination verbiage. He signed directly next to it as well. Again, we have verified with the sales representative and he has confirmed that he remembers the interaction with Mr. [redacted] and that he did let Mr. [redacted] know of the early termination fee. Note that the fee covers a few different things but is not limited to commissions, product, and other things. Note that Edge does not buy the product used on each service the day before. Product is purchased in bulk based on the number of services planned in advance. Since product has already been purchased we simply ask that the customer cover 50% of what is left. Edge feels that this is very reasonable compared to other companies in the industry. Because the representative told Mr [redacted] abou the fee and Mr. [redacted] signed directly next to the fee acknowledging that he understood Edge will not be making any changes to the amount owed. If Mr. [redacted] is not willing to transfer services to a friend or his apartment we recommend raising the rent of the home by $40 a month and include the service as part of the rent for the people renting his home. Edge would be able to continue to service and Mr. [redacted] would be having the service paid for by his renters and not out of his own pocket. This would also potentially be reducing much great costs down the road. As mentioned previously, if the service is not transferred or continued the unpaid amount would be sent to a collections agency by the end of the month approximately.

Thank you for sharing the customer concerns with usWe would like to address the issues raised and resolve any misunderstanding of the service agreement. First, the customer has some the dates mixed upNote that the customer called us on 5/23/at 7:50am, not in March as
indicated in the complaint. I have provided the phone call for reference. We strive to make sure our customers understand all of the terms and conditions related to our service at the time the agreement is signedOur sales representatives are extensively trained to explain the key terms of the agreement, including the right of refusal and cancellation policyWe have listened to the phone call and confirmed that he properly explained the terms of the agreementIn addition, the service agreement outlines all of the terms of the service and ensures that the obligations of the parties are clearly set forthThe terms which the customer claims were misrepresented were clarified in clear language which the customer had to initial and sign before servicing began. A copy of the contract is included for ease of reference The customer reviewed and signed four places on the contract, including the following statements: I. Term- This agreement is for the term specified in each of the service types included below that automatically renews at the end of each specified term ii. If for any reason you are not able to fulfill the obligation associated with the service types included in this agreement, you will be required to pay 50% of the remaining contract value iii. I understand that this agreement is for the terms outlined in the Service Types section above.YOU, THE BUYER, MAY CANCEL THIS TRANSACTION AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION OR RECEIPT OF THE PRODUCT, WHICHEVER IS LATER.The phone call is extremely clear that the service plan was for services, which is two yearsThe representative states that the basic service plan is servicesThe customer does agree to this in the phone callAlso in the call the service expert explains that this year we were including the pest control for general insects free of charge. The customer stated that he had noticed centipedes and always has insects and seemed very appreciative. In regards to the service specialists, they are extensively trained according to the state requirements. All are licensed with the state and pass all state exams. Note that we do allow the service specialist to make the final call on what is needed for each service as he is the one present. Note that they are professionals. To the average home owner it might seem that more is better when it comes to traps, bait stations, etc but this is not always the case. Rodents are extremely smart. Too many new devices added into their environment can actually do more harm than goodMany times we will introduce new devices slowly so that the rodents can recognize these as a harmless food source. In some cases we will not set the traps upon the first or even second visit to allow the rodents to consume the bait. We have only performed two services. The first service was rendered the same day that the customer called, on May 23, 2017. The second service was then rendered on June 20, 2017. It was not until September 11, when we planned on coming for the 3rd service that the customer expressed dissatisfaction and wanted to cancel the service. We at this time reminded the customer that we do offer free reservices between regular visits if he is still seeing pest activity but he still wanted to cancel. This is when we informed the customer that he has services remaining of the that he signed up for. The customer is currently days past due and will be sent to collections shortly. We apologize for any misunderstanding but do believe that the service and terms were explained clearly. Although the customer has not received service in over months we would be willing to reactivate the account and complete the services that he has remaining and still provide our service guaranteesIf the account remains closed the balance will be sent to a collections agency and could incur additional fees

Thank you for your response If you are able to provide proof that Preventive Pest Control sent you confirmation that your account had been closed in good standing with no balance owed Edge will no longer pursue collecting in behalf of Preventive Pest Control Please note that Edge acquired Preventive and since Preventive is no longer and the owner of Preventive now works for Edge all collecting would be done through Edge for Preventive We have spoken to the owner and former branch manager of Preventive and he has assured us that no such confirmation was provided to *** and that the balance is still owed to Preventive Preventive has given Edge full access to their historical data and recordsThe record shows that service was rendered by Preventive Pest Control on 8/25/for rodent services in the amount of $ The last successful payment was 3/15/in the amount of $The total amount owed is $for the 8/rodent services and unpaid pest services in the amount of $ Again, Edge is simply acting in the behalf of Preventive Pest Control since the company was acquired by Edge Again, it appears that your last response indicated that you have proof/confirmation from Preventive that nothing is past due If this can be provided Edge will stop pursuing Mr*** and waive the balance If no proof can be provided the balance would remain and be sent to collections by Preventive Pest Control

Thank you for sharing your concern with us. We apologize for any misunderstanding which may have occurred relating to the terms of the agreement, specifically with the term length of the agreement and the cancellation policyAs indicated Ms*** signed up for services on July 21, with
one of our sales representativesShe had signed for two years of services which includes an initial treatment plus eight quarterly treatmentsThere is a total of services the first year and services the following year, for a total of services. The initial service was scheduled and later performed that same day on July 21, at 6:47pm.On March 7, Ms *** called for a free re-service and also inquired about cancelling their service as they may be moving The customer care specialist stated that they had services remaining and that cancelling the service would result in an early termination fee of 50% of the remaining services The customer care specialist also stated that if they could find a family member, friend or neighbor that they could transfer the services and they would not be penalizedAt no time during this call did the customer care specialist state that "it shouldn't be a problem" as indicated in the initial complaint This phone call is attachedNote that all customers specifically sign for the cancellation policy directly which states the following, "If for any reason you are unable to fulfill the obligation associated with the services types included in this agreement, you will be required to pay 50% of the remaining contract value."Mr*** called on multiple occasions, threatening that he would post multiple bad reviews if the cancellation fee was not waived He then stated on 6/17/that if we would lower the fee to just $he would be willing to part ways and not post bad reviews The manager that he spoke to offered to have them pay back the discounts that they received on all services rendered For example, Ms*** received a $discount on the initial service and a $discount on each of the regular services for agreeing to stay with Edge Services for years The *** had received regular services and the initial service, making the total discount $dollars This is not an option that is outlined in the service agreement, but seemed fair since they received the discount for signing for years As they are not completing this and were not willing to transfer the services to a family member, friend or neighbor, it seemed only fair.Edge Pest Control stands by this offer We apologize for any misunderstanding The service agreement has been provided for reference, where the the cancellation policy is clearly signed by MsErin Stark We have lowered the fee to $to pay back the discounts on the services already rendered and are still willing to transfer the services to someone in our servicing area, however, the fee will not be waived

Thank you for sharing the customer concerns with usWe would like to address the issues raised and resolve any misunderstanding of the service agreement. We strive to make sure our customers understand all of the terms and conditions related to our service at the time the
agreement is signedOur sales representatives are extensively trained to explain the key terms of the agreement, including the right of refusal and cancellation policyWe have spoken with the sales representative and he confirmed that he properly explained the terms of the agreementIn addition, the service agreement outlines all of the terms of the service and ensures that the obligations of the parties are clearly set forthThe terms were clarified in clear language which the customer had to initial and sign before servicing began. A copy of the contract is included for ease of reference The customer reviewed and signed four places on the contract, including the following statements: I. Term- This agreement is for the term specified in each of the service types included below that automatically renews at the end of each specified term ii. If for any reason you are not able to fulfill the obligation associated with the service types included in this agreement, you will be required to pay 50% of the remaining contract value iii. I understand that this agreement is for the terms outlined in the Service Types section aboveYOU, THE BUYER, MAY CANCEL THIS TRANSACTION AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION OR RECEIPT OF THE PRODUCT, WHICHEVER IS LATER.The customer signed up for services on 7/28/and recieved service that same day at approximately 6:53pmThe customer signed up for a year plan which includes initial service and regular servicesThe regular services begin weeks after the initial service. On 8/26/we returned for the first regular service. The services then continue on a week basisAs stated in the service agreement Edge will return and retreat any persistent activity upon request for free between the regular visitsOn 9/14/the customer did call and we did return for a free visit. The next regular visit was 11/16/17. We apologize if the expectations were not clearly set forth from the beginning note that Edge does not repair any damage to the home as part of the Regular Pest Control serviceNote that does have a Premium Rodent service which does fill holes up to about 8.5XinchesThe service does take time to get optimum resultsNote that the customer had only called for re-service. We are willing to change the customers service to our premium rodent plan which is a week service and would lower the price of each service down. The customer currently has remaining services which would be about months of service under the premium rodent service, however, note that this service would not include insectsThe customer is more than willing to call and we can discuss this option with them. If the account remains closed the customer would still be required to pay the early termination fee as they had agreed to do

Complaint: ***
I am rejecting this response because: I believe that Edge pest control engages in predatory and misleading business practices; perhaps even fraudulent onesThey have cleverly worded their contract so that there is confusion about what their guarantees are- which aren't any substantive guarantees at allA pest control company should be able to actually control the pest problem, and not require weekly treatments or involve field technicians who are disgruntled about returning over and over again because they can't seem to get rid of the wasps. Why else would anyone hire a pest control company if it wasn't to minimize or eradicate the pest problem? Also, what their field technicians have told us has differed from what the representatives on the phone have told us.From scouring the internet, we are not the only disgruntled customers nor are we Edge's sole victims. They seem to make their money by using an ineffective product, and then keeping 50% of the balance of the contract when unhappy customers cancel their service.Even if we don't get the $back, hopefully the complaints to the *** *** of Utah and leaving a negative review on *** will help either change the way this business crafts its contracts or be put out of business completely. *** ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I spoke with my wife about the phone call and she does not remember asking to move up the service but called to notify we were still seeing antsAccording to my wife edge stated they could move up the service date since it was only a week awayI believe this should have been offered as a free revisit regardless and then return a week later for the quarterly inspectionAlso in the invoice with my signature, which by the way was done on a electronic pad and none of the invoice was shown to me, was explained as a spot treatment but many of the areas outlined on the invoice as treated were never treated, ie garage and bedroomsFurthermore as stated by edge, customers may experience increased activity in the first months, but after months the issue had become exponentially worseThis is nothing more than a failed product/service as advertised I did not receive what I paid for, plain and simple.
Sincerely,
*** ***