Edge Pest Control

Thank you for sharing the customer concerns with usWe would like to address the issues raised and resolve any misunderstanding of the service agreement We strive to make sure our customers understand all of the terms and conditions related to our service at the time the agreement is signedOur sales representatives are extensively trained to explain the key terms of the agreement, including the right of refusal and cancellation policyWe have spoken with the sales representative and he confirmed that he properly explained the terms of the agreementWe have also listened to the phone call as the ***'s had called Edge directlyf or serviceIn addition, the service agreement outlines all of the terms of the service and ensures that the obligations of the parties are clearly set forthThe terms which the customer claims were misrepresented were clarified in clear language which the customer had to initial and sign before servicing began A copy of the contract is included for ease of reference The customer reviewed and signed four places on the contract, including the following statements: I Term- This agreement is for the term specified in each of the service types included below that automatically renews at the end of each specified term ii If for any reason you are not able to fulfill the obligation associated with the service types included in this agreement, you will be required to pay 50% of the remaining contract value iii I understand that this agreement is for the terms outlined in the Service Types section aboveYou the buyer may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction If the buyer cancels the transaction before midnight on the third business day and service was rendered, the buyer is responsible to pay the discount received on the initial serviceThe terms and conditions are a part of this agreement.On 5/12/the ***'s received their first serviceA stated in our welcome video that is sent to all customers, the initial service can cause an increase in pest activity as the product used is an irritant By driving the pests out of their nesting areas they are more likely to come in contact with the product which would then take care of them The ***'s signed on their first invoice stating that they had seen the welcome video The invoice is attachedOn 6/9/we returned to break the hatching cycle of the pest and start the regular quarterly schedule This was a planned visit in accordance with the customers agreement and service scheduleSee attached service agreementOn 7/7/the customer called and we set up a free service for 7/ During the phone call we did let the customer know that the service does take some time and that we cannot prevent the wasps from flying around the lawn or through the air The wasps would have to land in the product or where we have sprayed in order to be taken care ofOn 7/17/ [redacted] called in and wanted to cancel We let him know that the service does take time and that we could come out again but that we just came out so the product is still there and working We ended up setting up another service for 7/19/and retreated On 7/21/the customer called again We again assured the customer that we can and are taking care of his issue but that it is not magic The service provided by Edge is designed to be the most effective long term Direct contact killing products do not provide lasting results As peace of mind for the customer we sent out a field manager on 7/25/to retreat as needed Service was rendered on 7/25.On 8/1/the customer called and cancelled their account We are confident that we can get the pest issues under control, however, we hope the customer can understand that it does take time It has been less than months since we started We are willing to refund the cancellation fee and give the ***s their next regular service that would be scheduled for September 21st free of charge We can come out sooner, however, do not feel it is necessary unless their are active wasp nests If this does not work the account will remain closed as is Again, we are more than willing to do what it takes to control the pest activity and know that the service and product works We apologize if we were unclear in any of the expectations we may have set for the customer

Complaint: [redacted] I am rejecting this response because:There was no offer made by Edge Pest control The reason I cancelled Edge now is that I had Edge services due on our house in the next two weeks so I had to decide fairly quickly if I was going to continue my agreement with them or cancel It just came down to the fact that the reason we signed up with them in the first place was not being met and I was not willing to give them any more money for not providing a tangible service other than the 50% of the services remaining they would require Any company that makes you sign a contract to keep you as their customer for a period of time is not worth your time Let your work prove you are a worthy business not your contract If Egde stood tall and let me out of the contract for their inadequate service on the bees I would have hired them for the next non bee issue I had, but they will never step foot in my house again for a service I don't think anyone would feel any differently about that As far as training a sales person goes, we have all sat through training seminars and seen some people use the knowledge they have received well and others walk out without the training experience having any affect on them at all When Egde pest Control walks up to your door be sure that the salesman puts all of his promises in writing or they will still get 50% of the remainder or you contract when it doesn't work out Sincerely, [redacted] ***

Thank you for your response Unfortunately, Edge Pest Control is not willing to make any changes The fee that has been paid will not be returned Please note that Ms [redacted] statements are very contradictoryIn the original complaint, Ms [redacted] is very adamant about the lack of service, yet in her rejection states that "maybe" the product was dumped elsewhere If the Ms [redacted] was watching the service specialist so closely she would have noticed if he was simply "dumping" product at her homeAs stated previously, all service vehicles and product usage is tracked, specifically tracked with GPSOur records indicate that the vehicle arrived at 2:12PM MST on 5/20/and departed at 3:17PM MST on 5/20/ Our records indicate that in that time period the following product was used:-units of rodent bait-2lbs of granulation-gallons of liquid spray on the interior -gallons of liquid spray on the exteriorOnce again, it is also noted that the service report indicates that we did indeed treat the attic and the service was signed and accepted by Ms*** Based on these facts, we will not be returning the $that Ms [redacted] paid back for the discounts she received Attached is the supporting documentation for the GPS arrival and departure times as well as the product usage and areas treat

Complaint: [redacted] I am rejecting this response because: Those are not my initials or signatures on the contractPlease provide contract that I signedI called in and I spoke with [redacted] and was clear about movingI will not be paying an early termination feeThe time frame the reservice is requested for has already been paidSee wasps attached and I was stung by my eye and was required to seek medical attention Sincerely, [redacted]

Edge does not have any customer at the address provided, with the phone numbers provided or with the email address provided

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although I accept the resolution, I am very disappointed in the way the sales person conducted himself when I asked specifically if we could cancel the service at no cost during the contract It was my fault that I did not read the contract, but when I specifically ask a question, I except an honest answer, and I did not receive that I would never recommend this company to anyone Sincerely, [redacted] ***

Thank you for sharing your concern with us We have looked at the invoice for the 7/service and do not see any claims that are untrue on there Note that it does state that he treated the home with gallons of product No claims were made that webs were removed Note that we do sweep the eaves of the home where both spiders or wasps could resideOn 7/we sent out the manager and the customer noted on the invoice that he was "very satisfied" Edge offers unlimited free re-services if any additional treatments are ever needed We do not claim to be perfect but do strive for perfection Unfortunately, we are not going to be able to refund or let the customer out of the service agreement but are more than willing to return as much as needed when issues arise in between the regular scheduled visits

Thank you for sharing the customer concerns with usWe would like to address the issues raised and resolve any misunderstanding of the service agreement We strive to make sure our customers understand all of the terms and conditions related to our service at the time the agreement is signedOur sales representatives are extensively trained to explain the key terms of the agreement, including the right of refusal and cancellation policyWe have spoken with the sales representative and he confirmed that he properly explained the terms of the agreement We have also reviewed the calls and confirmed that the service was explained properly In addition, the service agreement outlines all of the terms of the service and ensures that the obligations of the parties are clearly set forthThe terms which the customer claims were misrepresented were clarified in clear language which the customer had to initial and sign before servicing began A copy of the contract is included for ease of reference The customer reviewed and signed four places on the contract, including the following statements: I Term- This agreement is for the term specified in each of the service types included below that automatically renews at the end of each specified term ii If for any reason you are not able to fulfill the obligation associated with the service types included in this agreement, you will be required to pay 50% of the remaining contract value iii I understand that this agreement is for the terms outlined in the Service Types section aboveYou the buyer may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction If the buyer cancels the transaction before midnight on the third business day and service was rendered, the buyer is responsible to pay the discount received on the initial serviceThe terms and conditions are a part of this agreement.These statements would have informed the customer of the policies relating to the cancellation or trial period The service agreement also shows a calendar which shows the dates of the services throughout the year.On 3/13/*** initially called us to inquire about roach service [redacted] spoke with one of our service experts and he explained that with roach service we come out monthly and that because she was referred to us by a current customer of ours, we would be able to discount the service The service fees, charges, schedule and cancellation policies were all clearly explained On 3/16/ [redacted] then called to inquire about adding coverage for miceWe have reviewed the phone calls from [redacted] and our service experts and the calls are very clear Note that when [redacted] called in to inquire about service for rodents and general pests the service expert stated that because she already has signed up for another service he is able to discount this one The service expert mentioned that they would be "bundling" the services, again implying that there would be two services At no time was the roach service mentioned in the second call that was made by ***Note that she simply called in about roach service and roach service was explained to her Both phone calls are attachedThe very first words from [redacted] was that she wanted to add service for mice The service expert then confirmed that she had already signed up for roaches and then stated that we can certainly add service for miceAfter finding our more information about the mice activity the service expert explained the service He stated that the mice service is slightly different than the roach service and proceeded to explain the service He also stated that he would schedule the service at the same time as the roach service He also stated that it may even be two separate specialists that come out as they are two separate servicesFinally, at the end of the call the service expert explained the cancellation policy and said that the first expert probably already explained the cancellation policy but that the cancellation policy for this service is the same as the roach service Again, this implies that there are two separate services.On 5/31/both [redacted] and [redacted] spoke with a corporate manager They stated that they wanted to cancel the roach service Note that because the cancellation policy was explained and even signed for on the service agreement the [redacted] would have had to pay $to cancel the service as they had only received one service and did still have five remaining services The corporate manager told the [redacted] that he did not want to have them pay that but also could not just waive it As a compromise he offered to simply transfer the five remaining service from the roach service to the pest serviceThis does extend the general pest service but does helps the customer but not having to pay the cancellation feeNote that if the services were cancelled separately or we just cancel the one after the services have been transferred the fee amount is the same Transferring the services was agreed to by the [redacted] in a previous call If they do not want to transfer the services we are more than willing to reactivate the roach service and continue to do both services We can also cancel each service individually if the customer prefers, however, because both calls were extremely clear we would not be able to refund any moneyThe desired settlement does not make sense as the year quarterly plan was not even the first service set up [redacted] initially called for the roach service and agreed to that prior to the quarterly service, therefore, that is not the only service they desired

Complaint: [redacted] I am rejecting this response because they did not perform everything the salesperson told me they wouldThis company promises a lot but delivers very little.I would not recommend this company to anyoneJust look at the reviews listed here: https://edge-pest-control.pissedconsumer.com/ Sincerely, [redacted]

Thank you for the information We would love to address any concerns that have been brought up First, the customer was acquired by Edge, The Service Company and did not originally sign up with Edge The customer signed up originally with [redacted] for a general pest control serviceIt was not until 4/15/that the customer signed up with Edge Pest Control for a Lawn Care service The Lawn Care service treats and fertilizes the lawn as well as weed control The customer signed up for a total of lawn care services and has received of them and has remaining The current balance on the customers account is for the early termination fee for the lawn care service The service agreement states, "If for any reason you are unable to fulfill the obligation associated with the service types associated with this agreement, you will be required to pay 50% of the remaining contract value The service fee for each service is $ With services remaining, 50% of that comes to $ Rodents of any kind, and pests of any kind are not included in the customers lawn care serviceWhen Edge acquired the account from Preventive we showed that a balance of $was still owed by the customer, based on Preventive's records On 10/4/an Edge manager called and spoke with [redacted] At this time he let us know that he was not happy with how the service had been going with Preventive The Edge manager let him know that we do not know all of the details of what happened in the past, being that it was with Preventive, however, we did want to take care of the customer, therefore, the balance was waived for Mr [redacted] [redacted] seemed to be pleased with this resolutionNote that the customer had informed us that he had voles This pest is included in the general pest service performed by Preventive AND by EdgeOn one occasion an Edge Service Specialist went to perform a service at the customers home and noticed that the customer not only had voles, but also had pocket gophers Pocket gophers are not included in the general pest serviceWe have viewed past invoices and at no time were any notes made regarding pocket gopher activity The customer was informed by the specialist that we do offer a pocket gopher service but that it would be an additional chargeWe are more than willing to take care of the pocket gophers, however, the customer would have to pay an additional service fee Note that we did close the customers pest control service with no fee as he had completed his initial term.We do not feel like any mistake was made The balance that is on the account is from the lawn care service and is a completely separate service from the pest control and is unrelatedEdge will not be making any changes to the balance owed for the lawn care early termination fee Note that Edge has already given the customer a free service by waiving the balance the customer owed previously when the account was acquired As an additional show of good faith we are willing to give the customer one free pest control service if the account is reactivated, however, the customer would still have to sign up for pocket gopher service if he desires that gophers are treated

Thank you for your response Note that Edge does not provide email reminders and only has phone call reminders This is stated in your service agreement that we would be calling prior to serviceNote that the customer also has access to our customer portal which shows when upcoming services are scheduled In regards to the service technician being familiar with the service, note that typically the same specialist will come to the customers home if the schedule remains as is Edge schedules areas of customers to be done at the same time This helps our route density As mentioned previously the customer continuously refused and moved service Note that all specialist are trained to handle any situation and are licensed according to federal laws and regulations The software used by Edge allows us to customize the service to the customers home, therefore, any specialist who does the service will know exactly what to doUnfortunately, if the customer does not allow us, as the experts, to do the service according to the plan that we have established the customer will continue to have the same issues No further changes will be made to the customers service The customer has services remaining If he would like to cancel he would be required to pay the 50% cancellation fee Edge is more than willing to return and retreat as needed for persistent activity, however, the regular scheduled services are extremely important to remain as scheduled or the integrity of the service will be compromised

Thank you for your response Please note that when the lawn service was sold to you the specialist made it very clear that it does take time Note that in the recorded call in August you stated that the service was good This recorded call was provided as proof It does not make sense that you would state that the services are good if they were not Once again, we have sent a field manager to your home who has stated that the reason your lawn is the way it is was due to the lack of water We do not know why other peoples lawns in your neighborhood look differently than yours as we do not treat theirs We apologize for any misunderstanding with the expectations of the service Note that spiders are reclusive by nature What we have found is that after servicing a few months we have gotten rid of the spiders food source and therefore the must leave their nesting areas to hunt for food This can seem like there is even an increase in the spider activity but what it is doing is getting the spiders in contact with the productAlso, the fall is the breeding season for spiders which also can cause an increase in activityNote that we do offer unlimited free re-services and can return and retreat between regular visits upon request Due to the rejection of the previous compromise we will not make any changes to your account and keep both accounts openIf you would like to discontinue there would be a 50% early termination fee for each service

Thank you for your response The description of the interaction that Mr [redacted] had with the CSR is not accurate Mr [redacted] was more interested in a price match than taking care of the wasp activityDuring this phone call on 6/29/Mr [redacted] called to cancel the service The CSR asked how the service was and Mr [redacted] stated "its been pretty good, but you can't seem to control the wasps though" At this time the CSR offered to return and retreat for free to help get the wasps under control Mr [redacted] responded by saying, "the second reason as well that is that I can get a comparable service from Preventive Pest Control for dollars a quarter which is dollars less than I am paying you folks." The CSR then again offered a free re-service but also offered to speak to a manager to possibly price match Mr [redacted] said that he wanted to make it clear that if we cannot price match he would not stay with us At no time did he state he would be done if the wasps were not taken care of The phone conversation is attached for referenceEdge has offered to return and retreat multiple times fince the service in July but Mr [redacted] has refused additional services We do not feel this is "unreasonable" as we have offered multiple times only to have services refused The full early termination fee for the remaining services applies because it was stated that a credit would be applied to future services and this credit will not be applied the early termination Again, we are more than willing to continue servicing and the $credit would be applied to the service in October Additionally, we can return as needed for free prior to the October service to help treat the wasps Unfortunately, based on the facts, no settlement will be made for the $early termination feeNote that the balance will be sent to collection on 9/15/if not paid

Thank you for your response Note that we do have proof of the agreement being sent on 5/13/at 2:00pm Note that the first signature on the service agreement clearly states that the service will auto renew according to the frequency of the service Specifically it states the following, "This agreement is for the term specified in each of the service types included below that automatically renews at the end of each specified termPlease initial" Mr [redacted] initialed directly next to this statement acknowledging that he fully understood these termsThis is the same to other services such as a cell phone plan, cable service, etc Note that even with these services you cannot post date cancellation and do have to cancel at the end of the agreed upon termAgain, with the size of Edge you will have negative complaints online This is to be expected, however, Edge does have more positive reviews online than negativeThis is beyond the point however as others reviews have nothing to do with Mr [redacted] situationAs noted in the initial response we do not have any record of payment that was supposed to be in full, however, as soon as we were aware, the account was taken care of and all changes made so that Mr [redacted] would not be billed at the time of service Again, note that a very large discount was given to Mr*** Edge will not be making any changes to Mr [redacted] account Mr [redacted] also appears to be confused as we are not asking for an additional $to cancelSince he has prepaid we would actually be refunding him $to cancel the service after deducting $from the payment already madeAs it currently stands, Mr [redacted] account is still open and active

Complaint: [redacted] I am rejecting this response because: Their statement is not accurate, first: as I explained, when contacted by their salesman DID NOT explained they way they are thinking and make me sign without verifying those charges, (I know it is my fault for trusting and not check)the very next day when I received the statement and I became aware I immediately contacted them by Phone, I called back in three different times (have call logs to prove it) and not a single individual was willing to at least try to understand and listen, their "Auto-Response" is : well, you signed and if you cancel you have to pay $ 200.00, what an unprofessional personnel they have, I did not wanted to cancel to at first, I just wanted for them to honor what I was "verbally" offered but, no one cared, I am attaching some of my latest e-mails, It was not until they were contacted by the Revdex.com when I received an e-mail from them telling me my account cancellation has being submitted but, threatening me about sending me to collection, again, they do not care abut service, all they want is the money, off course I have been rejecting the service, not to give them more excuses to say I owe them something, honestly I did contacted them immediately and quite frankly I don't thing I should be paying for some penalty in a scenario they created, this has been very, very stressful for me and all I want is to get it over I like to take this opportunity to thank you in advance for your assistance in resolving this matter, Respectfully, [redacted] Jul I have talked to a few people already about it, I DO NOT want to continue with your service and I want to cancel it, what is the process I need to follow or who I need to talk to, to get it cancelled, The service is not making any difference so, I don't want to continue Someone named [redacted] (sorry if misspelled) called me while I was away in a business trip so, I could not answer but, he did not leave a call back number for me to call either the phone registered in may caller ID is a 1-# Please confirm that you guys received this e-mail and send me a confirmation of cancellation Please, Please let me know if any concerns or if I need to take a different action, Respectfully, [redacted] Jul Thank you for reaching out to our officeWe process our emails during ***l business hours and will call you back within 1-business daysOur response time may be delayed depending on the volume of emails receivedIf the matter is urgent, we would encourage you to call our office at ###-###-#### between am and pm so that we can directly address any questions or concerns you may haveThank you for your continued trust and businessWe look forward to taking care of you Aug (days ago) Once again, Please DO NOT send anyone to my house, I have requested the cancellation of the service ***@edgepestcontrol.com Aug (days ago) Dear [redacted] And [redacted] , We would like to take this final opportunity to keep you as a valued customerIt is our policy at Edge Pest Control to retain accounts as aggressively as possibleIf anything can be done to keep you as a customer—be it pricing, postponing servicing or improving the quality of the service—we are more than willing to discuss that with you Your account has been cancelled with a past due balance of $ Please respond via telephone or mail as to how you would like to proceed, either by making an alternative arrangement whereby we can maintain you as a valued customer or by paying unpaid balance and closing your accountIf you are unable to pay due to extenuating circumstances, please contact us so we can resolve any issues involved with your situation If we do not hear from you within days from the date of this letter, we will close your account and send any unpaid balance to a collection agencyIf an unpaid balance is sent to a collection agency, it will incur an additional cost of up to 50% of the balance dueHowever, it is our sincere intent to continue to provide you with a professional and courteous service with a local and personal touch Thank you, Edge Pest Control PO BOX Orem, UT (801) 569-EDGE (3343) [redacted] Aug (days ago) To Whom It May Concern: I reported the problem the very same date as I receive your paperwork and asked for the terms offered to be honored, the only response I have for several times I called was, "Well you signed, you either keep it or pay $ dollars cancellation fee", never for once any individual cared or offered to look into it in order to keep my business, I never received any service because I rejected it due to the lack of response from several different individuals I contacted at Edge Pest Control, My recommendation is for someone to get a closer look at how some of your employees are conducting business, if you really care for your customers; I do believe that this could get easily fixed from day one but, no one really wanted to so, I honestly do not think I owed you other that the distress caused, If anyone rally want to talk about it with the best intention to improve your customers service in the future I am more that willing to discuss the issue, Just let me know who I need to contact, other wise I like to take this opportunity the wish you well Respectfully, A disappointed customer C.CB.B.B Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The businesses response is for me to contact the Sandwich Police Department to confirm [redacted] was not "arrested" and that since the charges were dropped and the business is now registered with the town to solicit, they refuse to waive my cancelation feesPer my previous response, this is a moot point as any action taken to drop charges, pay the violation and register was all completed after my cancelationNothing was done prior to my cancellation yet they refused to waive the fees at that time anywayThey also state that this happened in a different city but please note that Sandwich is the next town and is 20min away from my homeThe arrest article was shared in a parent safety group for Yorkville which is the city I reside inConcerned parents and neighbors shared the article and many had been in contact with [redacted] and did not agree with his tacticsThe combination of negative feedback and the arrest made me very uneasy to continue business with EdgeMy choice to cancel my agreement with them stands and still wish for all extra fees to be waived Sincerely, [redacted]

Thank you for sharing the customer concerns with usWe would like to address the issues raised and resolve any misunderstanding of the service agreement and service At the time that the manager spoke to the customer we believed that the service had been completed We have recently found that the account given by the customer is accurate The employee was terminated immediately All partial service was performed, we have refunded the full service and apologize for the incident We assure the customer that this is not practice The individuals managers were not aware of these actions at the time of the phone call and trusted that the service was being performed up to Edge standards We strive for the highest quality employees that are all background checked, however, we cannot control the actions of our employees Again, the employee was terminated upon discovering this and verifying his actions The refund should be delivered within 3-business days Please call our office after business days if you have not yet received it

Thank you for your response Please note that this response is not true Note that [redacted] does not typically take customer calls and is located at our corporate [redacted] office and not in [redacted] We have confirmed with [redacted] that he has never spoken, nor heard of [redacted] Once again, we are more than willing to take care of the customer once proof has been provided This has been the long standing offer as [redacted] has spoken with multiple managersPlease refer to the email references made in the previous responseUnfortunately, no changes will be made until that proof is providedWe apologize for any misunderstanding

Complaint: [redacted] I am rejecting this response because: I believe the Edge Pest Control knowingly duped my husband and myself Apparently, they do not want to negotiate or take any responsibility for their actions or the actions of the salesperson No, I will NOT release my husbands legal medical record to their company We will definitely notify all the customers of Peach Haven Home Owners Association and all others we come in contact with not to deal in any way with Edge Pest Control We are extremely unhappy with this conclusion Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I am rejecting this response because Edge Pest Control failed to adequately address any of the issue/concerns presented in my original complaint nor did their response indicate any sort of resolution to my compliant While Edge Pest Control's response states that they have no customer by my name nor have they provided service to me, they continue to send Account Statements and threatening emails claiming I owe them $ In fact, I received an email from Edge Pest Control on October at 254pm stating:"Your account has been closed with a balance of $still owed Please give us a call at (303) 935-EDGE (3343) so we can take care of your payment over the phone, or mail your payment made out to Edge Pest Control at: PO Box Orem, UT If no payment is received by November 11, 2016, any remaining balance as well as a 50% collection fee will be sent to a collections agency Please give us a call at your earliest convenience to prevent this from happening."Since, as Edge Pest Control states in their response, I am not a customer and they haven't provided any service to me, why would this company feel that I owe them payment and threaten to send me to a collections agency? Furthermore, their response states they “simply have information that was provided us by Preventive Pest Control when we acquired this business.” As presented in my original compliant, the information provided by Preventive Pest Control is obviously erroneous, contradictory, not substantiated by actions, and in direct violation of a signed service agreement If that is there rational for claiming I owe them payment, I was also “simply provided information by Preventive Pest Control” stating my account was cancelled in good standing, with no outstanding payments due Edge Pest Control expecting me (someone who isn’t a customer by their own response) to pay them and threating to impact my credit score based on erroneous information from another company is not acceptable for any reputable, accredited business At a minimum, signed service agreements, service records, payment records, and other standard business operating records should be readily available from their acquisition of Preventive Pest Control Since their acquisition was completed in September 2016, they should have copies of invoices, statements, or other communications sent from Preventive Pest Control to me requesting payment for the $Edge Pest Control is now claiming I owe As I have explained to Edge Pest Control on numerous occasions and in my original compliant, their claim that my account wasn’t cancelled and that I have an outstanding balance is not substantiated with requests for payment (statements, mailings, charges to my card), actual service performance for the quarter that they claim they are charging for, and the amounts don’t align with any signed service agreement ($in their response versus $they claim I owe) Finally, the Edge Pest Control response further recommends that I file a complaint against Preventive Pest Control since "the remaining balance is from them." If the remaining balance is from them and since Preventive Pest Control still maintains offices nationwide, why is Edge Pest Control attempting to collect payment from me? Edge Pest Control is the entity engaging in unacceptable business practices and is responsible for this situation They are responsible for addressing this issue and justifying their actions, including incorrect billing and collection practices Sincerely, [redacted] Sincerely, [redacted]