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Edgeline Performance

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Edgeline Performance Reviews (51)

To *** *** :Re: *** L *** ID:***Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to
our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes According to our records, customer ordered our Testosterone product on a day trial basis back on 02/13/and paid the shipping and handling fee of $4.95.Customer contacted our customer service on 02/17/and requested the account be cancelled.Our customer service offered the customer an extension on their trial in order to fully try out the product before cancelling , which the customer accepted and was given a new end date of 03/14/2016.However we feel our customers concerns and do apologize for the inconvenience, thus we cancelled the customer’s account.As a courtesy the customer will not need to send back the product.Here is the customer’s cancellation *** dated 03/08/2017Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
This is to inform you that the case above has been settled. I thank you very much for you help in this manner.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you very much for your assistance in resolving this complaintI have received a full refund from the vendorI offered to return the product as both containers were still sealed, but the vendor stated that a return was not necessary.
Regards,
*** ***

Tell us why here...To *** *** : Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial,
our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our products (the Blackcore Edge Nitric Oxide and the Blackcore Edge Testosterone) on a day trial basis back on 05/02/ and paid the shipping and handling fees of $and $The trial expired on 05/16/and due to the fact that the customer didn’t cancel they were charged for the original shipments $for the Blackcore Edge Nitric Oxide and$ for the Blackcore Edge Testosterone.Customer contacted our Customer Service on 05/19/and requested for the subscription to be cancelled, which we did .Customer was offered free shipments of the Blackcore Edge Nitric Oxide and the Blackcore Edge Testosterone for any misunderstanding as the customer stated they were unaware of trial start date.Customer accepted offer and was shipped two additions products Here is the tracking number with the USPS ***, which confirms deliveryRegardless we feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing the refunds for the charges made on 05/16/$for the Blackcore Edge Nitric Oxide and $for Blackcore Edge Testosterone.Here are the refund confirmations: $Trans-ID: ***$Trans-ID: *** Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted]:

To [redacted] :Re: [redacted] L. [redacted] ID:[redacted]Thank you for mediating this consumer complaint from our customer, Case Number:   [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our...

14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.  According to our records, customer ordered our products (the Testosterone and the Nitric Oxide) on a 14 day trial basis back on 02/03/2017 and paid the shipping and handling fees of $4.99 and $4.95.The trial expired on 02/17/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/17/2017 $89.99 for the Testosterone and $89.95 for the Nitric Oxide.Customer had contacted our Customer Service on 02/28/2017 and requested for the subscription to be cancelled.We immediately granted the request and cancelled the account.Our Customer Service had issued a 35% courtesy refund $31.50 for the Nitric Oxide and $31.48 for the Testosterone,which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds $31.50 for the Nitric Oxide and $58.47 for the Testosterone for any misunderstanding.Here are the refund confirmations:$58.49 Trans ID:[redacted] dated 03/08/2017.         $58.47 Trans ID:[redacted] dated 03/08/2017.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Tell us why here...As previously mentioned customer ordered our product the testosterone on a 14 day trial basis back on 10/18/2016 and paid the shipping and handling fee of $4.95.The trial expired on 11/01/2016 and due to the fact that the customer didn’t cancel they were charged $89.95 for the original shipment.Due to no cancellation the autoship program took effect and on 12/01/2016 the customer was charged again for a new shipment of testosterone. Customer service issued the customer a 50% refund on 12/16/2016 due to the misunderstanding of the order,which the customer accepted. On 01/02/2017 our customer service received complaint [redacted] and issued the customer the remaining refund for the testosterone $47.45 in attempt to resolve the customer’s complaint. Here are the refund confirmations:$47.45 Trans ID:[redacted] dated 1/02/2017.  $47.45 Trans ID:[redacted] dated 12/16/2016.  Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number:   [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...

customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Blackcore Edge Nitric Oxide and the Blackcore Edge Testosterone) on a 14 day trial basis back on 11/17/2016 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 12/01/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/01/2016 $89.99 for the Blackcore Edge Nitric Oxide and $89.95 for the Blackcore Edge Testosterone.Customer contacted our Customer Service on 12/01/2016 and requested for the subscription to be cancelled, which we did. However, we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 12/01/2016 for Blackcore Edge Nitric Oxide in the amount of $89.99 for any misunderstanding when placing the order. We will also be issuing a refund for the charge on 12/01/2016 for the Blackcore Edge Testosterone in the amount of  $89.95. Here are the refund confirmations:$89.99 Trans ID:[redacted] dated 12/09/2016.      $89.95 Trans ID:[redacted] dated 12/09/2016.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To  [redacted]: Thank you for mediating this consumer complaint from our customer, Case Number: 11797352. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...

customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our product the Blackcore Edge Testosterone on a 14 day trial basis back on 10/17/2016 and paid the shipping and handling fee of  $4.95. The trial expired on 10/31/2016 and due to the fact that the customer didn’t cancel they  were charged $89.95 for the original shipment.Customer contacted our Customer Service on 11/02/2016 and requested for her subscription to be cancelled, which we did. However, we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 10/17/2016 for the Blackcore Edge Testosterone in the amount of  $89.95      for any misunderstanding when placing the order. Here is the refund confirmation:$89.95 Trans ID:[redacted] dated 11/07/2016. Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Tell us why here...To [redacted] :
id="docs-internal-guid-94f4d713-fd59-fe68-c4f1-ff79473a9edc">Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
According to our records, customer ordered our products (the Blackcore Edge Nitric Oxide and the Blackcore Edge Testosterone) on a 14 day trial basis back on 05/02/2016  and paid the shipping and handling fees of  $4.99 and $4.95. The trial expired on 05/16/2016 and due to the fact that the customer didn’t cancel they were charged for the original shipments $89.99 for the Blackcore Edge Nitric Oxide  and$ 89.95 for the Blackcore Edge Testosterone.
Customer contacted our Customer Service on 05/19/2016 and requested for the subscription to be cancelled, which we did .Customer was offered free shipments of the Blackcore Edge Nitric Oxide and the Blackcore Edge Testosterone for any misunderstanding as the customer stated they were unaware of trial start date.Customer accepted offer and was shipped two additions products . Here is the tracking number with the USPS [redacted], which confirms delivery.
Regardless we feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing the refunds for the charges made on 05/16/2016. $89.99 for the Blackcore Edge Nitric Oxide and $89.95 for Blackcore Edge Testosterone.Here are the refund confirmations:
$89.99 Trans-ID: [redacted]
$89.95 Trans-ID: [redacted]
Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted]:

Thank you for mediating this consumer complaint from our customer, Case Number:   [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.
According to our records, customer ordered our products (the Blackcore Edge Nitric Oxide and the Blackcore Edge Testosterone) on a 14 day trial basis back on 07/27/2016 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 08/10/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/10/2016 $89.99 for the Blackcore Edge Nitric Oxide and $89.95 for the Blackcore Edge Testosterone. Due to no cancellation the autoship program took effect. The following month, on 09/10/2016 the customer was charged again for both products in the amount of $94.98 for the Blackcore Edge Nitric Oxide, $94.90 for the Blackcore Edge Testosterone, and shipped out two more products.
Customer had contacted our Customer Service on 09/13/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a full refund of $94.98 for the Blackcore Edge Nitric Oxide and a full refund of $94.90 for the Blackcore Edge Testosterone charged on 09/10/2016 which the customer accepted.
However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the full  refund of $89.99 for the Blackcore Edge Nitric Oxide and
$89.95 for the Blackcore Edge Testosterone charged on 08/10/2016. Here are the refund confirmations:
$89.99 Trans ID:[redacted] dated  10/20/2016.     
   
$89.95 Trans ID:[redacted] dated 10/20/2016.
Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by [redacted]ing the T&C check-boxes.
According to our records, customer ordered our products (the Blackcore Edge Nitric Oxide and the Blackcore Edge Testosterone) on a 14 day trial basis back on 08/25/2016 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 09/08/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/08/2016 $89.99 for the   Blackcore Edge Nitric Oxide and $89.95 for the Blackcore Edge Testosterone. Due to no cancellation the autoship program took effect. The following month, on 10/08/2016 the customer was charged again for both products in the amount of $94.98 for the Blackcore Edge Nitric Oxide, $94.90 for the Blackcore Edge Testosterone, and shipped out two more products.
Customer contacted our Customer Service on 10/18/2016 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 09/08/2016 in the amount of $89.99 and $94.98 charged on 10/08/2016 for the Blackcore Edge Nitric Oxide for any misunderstanding when placing the order. We will also be issuing a refund for the charge on 09/08/2016 in the amount of $89.95 and $94.90 charged on 10/08/2016 for the Blackcore Edge Testosterone.Here are the refund confirmations:
$94.98 Trans ID:[redacted] dated  11/03/2016.     
   
$94.90 Trans ID:[redacted] dated  11/03/2016.
$89.99 Trans ID:[redacted] dated  11/03/2016.
$89.95 Trans ID:[redacted] dated  11/03/2016.
Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted]:

Thank you for mediating this consumer complaint from our customer, Case Number:   [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
According to our records, customer ordered our products (the Blackcore Edge Nitric Oxide and the Blackcore Edge Testosterone) on a 14 day trial basis back on 11/17/2016 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 12/01/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/01/2016 $89.99 for the Blackcore Edge Nitric Oxide and $89.95 for the Blackcore Edge Testosterone.
Customer contacted our Customer Service on 12/01/2016 and requested for the subscription to be cancelled, which we did. However, we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 12/01/2016 for Blackcore Edge Nitric Oxide in the amount of $89.99 for any misunderstanding when placing the order. We will also be issuing a refund for the charge on 12/01/2016 for the Blackcore Edge Testosterone in the amount of  $89.95. Here are the refund confirmations:
$89.99 Trans ID:[redacted] dated 12/09/2016.
     
$89.95 Trans ID:[redacted] dated 12/09/2016.
Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 This is to inform you that the case above has been settled.  I thank you very much for you help in this manner.  Regards,
[redacted]

To [redacted]...

:
Thank you for mediating this consumer complaint from our customer, Case Number:   [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.
According to our records, customer ordered our product the testosterone on a 14 day trial basis back on 10/18/2016 and paid the shipping and handling fee of  $4.95. The trial expired on 11/01/2016 and due to the fact that the customer didn’t cancel they were charged $89.95 for the original shipment.Due to no cancellation the autoship program took effect and on 12/01/2016 the customer was charged again for a new shipment of testosterone.
Customer had contacted our Customer Service on 12/16/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Customer also requested a refund, our Customer Service offered the customer a 50% courtesy refund $47.45 for the testosterone which the customer accepted.
However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund for any misunderstanding when placing the order  $47.45 for the testosterone charge on 12/01/2016 .Here is the refund confirmation:
$47.45 Trans ID:[redacted] dated 1/02/2017.   
   
Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Blackcore Edge Nitric Oxide and the Blackcore Edge Testosterone) on a 14 day trial basis back on 10/10/2016 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 10/24/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/24/2016 $89.99 for the   Blackcore Edge Nitric Oxide and $89.95 for the Blackcore Edge Testosterone.Customer had contacted our Customer Service on 10/24/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a courtesy refund of $45.00 for the Blackcore Edge Nitric Oxide and a courtesy refund of $44.98 for the Blackcore Edge Testosterone which the customer accepted.However, we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $44.99 for the Blackcore Edge Nitric Oxide and $44.97 for the Blackcore Edge Testosterone charged on 10/24/2016. Here are the refund confirmations:$44.99 Trans ID:[redacted] dated  11/03/2016.         $ 44.97 Trans ID:[redacted] dated 11/03/2016.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our Testosterone product on a 14 day trial basis back on 01/20/2017 and paid the shipping and handling fee of $4.95.The trial expired on 02/03/2017 and due to the fact that the customer didn’t cancel they were charged $89.95 for the original shipment.Customer contacted our Customer Service on 02/06/2017 and requested for her subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the Testosterone charged on 02/03/2017 $89.95 for any misunderstanding when placing the order. Here is the refund confirmation:$89.95 Trans ID:[redacted] dated 04/06/2017. Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

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Address: PO Box 24567, Santa Ana, California, United States, 92799

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