Edison Motors Cars Inc.

Review: On September 12, 2014 visited Brad Benson Hyundai, South Brunswick, NJ on a scheduled appointment to turn in my existing 2011 Hyundai Genesis to acquire the new 2015 Hyundai Genesis. The existing lease was paid in full. The vehicle had no excessive wear and tear but was 12,000 miles over the agreed upon 45,000 in the lease. This came to $2520. The understanding with the salesperson was to hand in the 2011 Genesis and roll the $2520 into the new lease price. Prior to arriving at the dealership I had done extensive research on the 2015 lease specs. I knew the residual, money factor, invoice, sticker etc. After agreeing my intentions to drive out with the 2015 Genesis we looked over the 2011, once again verbally agreed this vehicle would be taken off my hands miles built into new lease we proceeded to work on price and monthly payments. After much haggling we decided on low $51,000's for the car with the balance of the excess miles ($2520) to be rolled in. Upon sitting down with Finance person to sign docs I saw the $53,800 price which is well over the $52,400 sticker and well over the average paid which is mid $51,000. Since there was an understanding the car was offered at low $51k and $2520 in miles from initial lease I signed. Never would I pay over sticker price on this car. Many Genesis buyers paid well under $51,000. I left the dealership and thought everything settled. On 11/23 received letter from Hyundai Lease Maturity Dept looking for over $2500 for excess miles. Immediately, called Brad Benson, the original finance contact. He told me would research. After multiple calls with no response visited the dealership and spoke to General Manager on 12/19. I was told that they would not completely honor deal I was verbally promised. Basically, inferring that I overpaid for the car and my fault. I stressed never would have agreed to terms without old miles included. Since then file complaint with Hyundai Motor and writing letter to Hyundai Corp.Desired Settlement: My desired outcome is for Brad Benson Hyundai to send me or Hyundai Lease Maturity Dept a check for $2520 for the excess miles promise on the deal from September 12, 2014. The dealership is still making money at $51,300 since the invoice is $49,500. I am not asking them to lose money just to do the right thing. Honor the fair deal agreed and let's consider this resolved. Thank you.

Business

Response:

To whom it may concern,The customer's disputed amount will be paid in full to the leasing company.Please call [redacted] for any further questions.Thank you###-###-####

Consumer

Response:

Refund check for overpayment of vehicle has been received and cleared my bank. I do consider this complaint resolved. Once again, thank you very much for your assistance.

Review: I leased a 2014[redacted]. Had to bring in for service-brake lights would not go off. Car had 300 miles on it. I was told the rental car would be directly billed to [redacted]. I am still waiting for my $44 refund 1 month later. [redacted] says [redacted] submitted direct billing to late. [redacted] says that is not true. I have spoken to [redacted] in service and [redacted] service manager numerous times. Everytime I speak to them I am told they will fix the issue. This has not happened.Desired Settlement: I would like my $44 dollars refuned.

Business

Response:

To whom it may concern, Mr. [redacted] will be receiving a check from the dealership for the rental car in the amount of $44.00. Please do not hesitate to contact the service director for any additional information. Thank you[redacted]###-###-####

Review: We purchased a new 2015 [redacted] Sonata from dealership on 5/16/2015. They provided us a temporary 20 day NJ tag and license plate for the vehicle. We have been following up with the dealership for a week regarding our permanent PA registration and license plate. First they told us it hadn't come in yet, then they said it was an error on their 3rd party vendor's part, now they are saying they are behind on registrations and their is nothing they can do about it. I asked for the paperwork and fees I paid to go to the notary and do it myself and was told that if they allow me to do it, they would have to allow everyone to do it. I have had no registration and an expired NJ plate since 6/4/2015.Desired Settlement: I immediately either want my PA registration and license plate delivered to my house by [redacted] overnight or I want the paperwork and fees needed overnighted to complete the registration myself.

Business

Response:

[redacted] motor vehicle was sent out and is just taking a bit longer than anticipated.We would be happy to give [redacted] a loaner vehicle in the interim at no charge to her.Please respond to [redacted], Assistant to the V.P. at ###-###-#### Ext. [redacted] or at[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: We live over 2 hour from the dealership. Picking up a loaner car is not feasible as it would require us to drive 4 hours round trip to pick up and return the loaner car with expired tags. When that offer was made to us directly, we asked for a rental car from our local area and the dealership refused.

Regards,

Business

Response:

We are authorizing customer to obtain a rental vehicle from an agency conveniently located to them & we will reimburse.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have called [redacted] rental and will be picking up an equivalent full size car tomorrow. The rate is $268.87 (that includes tax) for one week. Can be returned early if registration is received. I need to know how the dealership with pay this bill.

Regards,

Review: I originally leased my car from Brad Benson Hyundai and last week went to buy out the car from my lease. The purchase order provided to me by the sales person and the retail order I signed with the Finance department have 2 completely different sets of numbers on them. I have called multiple times and left multiple messages and sent multiple emails asking for this to be corrected with no luck. I was given no pre-certified inspection report for the car when I bought it out from the lease and they did not detail it either. These 2 items were added into the purchase price. I have not received any resolution to my situation and that was after talking with Craig the sales manager in a limited conversation about the issue at hand.Desired Settlement: I am seeking a lower monthly payment on my vehicle now from $350 to $335 due to the dealership's lack of cooperation, horrific customer service, and unprofessionalism in servicing customers. I am requesting a check returned to me for the difference in the pricing on the purchase order and the retail order. I am also asking for my car to be certified with the correct paperwork in hand after is has gone through a full certified pre-owned car inspection by the dealership. I am requesting the amount for the car detailing be returned to me as well in the form of a check.

Business

Response:

Mr. [redacted] is invited into the dealership at his convenience to sit with a Sales Manager to discuss this issue.Please advise what day & time best suits his schedule.

Consumer

Response:

I am rejecting this response because my complaint was not answered fully. Before I spend any additional time in the dealership with anyone, I am expecting answers to my questions / complaint in writing.

Business

Response:

Again, Mr. [redacted] is invited into the dealership at his convenience to sit with a Sales Manager to discuss this issue.We would have to go over the entire deal paperwork & would be impossible to do so via email. Please advise what day & time best suits his schedule.

Review: Although I love my new car, my experience with Brad Benson has been awful. I returned a 2013 Hyndai Elantra on 2/28 and picked up a 2015 Elantra. On the paperwork it says I returned both keys and the dealer had lost one which I was billed for. They originally refused to call Hyundai Finance to tell them, but I was able to have them conferenced in with Hyundai finance on the line after many attempts and many hours wasted. [redacted] kept insisting that I lost keys when in fact, they did. [redacted], my sales person, made up a few stories about what I said I did with the keys. At 10:36 this am May 11, I was on the phone with [redacted] from Hyundai finance and [redacted] from Brad Benson, where [redacted] indicated that I returned both sets of keys. It seems very calculated that they would intentionally try to make me have this charge when it could have been resolved immediately. I left several messages for [redacted], assistant to Brad Benson on this matter in the past few weeks, and they were never returned.There were many other issues with the customer service. I'd also like to highlight a few.... the car was never registered and they expected me to just not drive it after the first month until they were able to get it registered. On 3/24, I was traveling for business and my mother called and insisted they get the plates that day, which they did.On 2/28, when I purchased the car, [redacted] the sales manager's math wasn't adding up. He was trying to charge me the tax on the entire vehicle, not just the lease amount so I called him out on that. When the sales manager stepped away to redo his math, the sales person said "congratulations on being intelligent", as if they felt I wasn't?My mother was with me so she witnessed me giving back both sets of the keys and the incident with the money owed at time of sale.I happened to have been in the Service Department this am, and they are wonderful. I have always given them high marks in Service. I was a walk in and was very impressed.Desired Settlement: I expect that this charge for the "missing key" will be resolved. I'd like to be notified in writing that this is resolved. And the details of this complaint should be reviewed further.

Business

Response:

Please have Ms. [redacted] fax over the bill received from Hyundai to ###-###-####.I will review upon receipt and get back to you promptly.Regards,[redacted] K###-###-#### Ext. [redacted]k@b[redacted]

Consumer

Response:

I am rejecting this response because: I have already faxed this a few times. [redacted] should have the file. I authorized Hyndai finance to call BB on my behalf. They were waiting for a response. Brad Benson has to resolve this now with Hyundai Finance. [redacted] was handling. [redacted] from Hyndai finance and I spoke with [redacted] on May 11.

[redacted]

Business

Response:

We were simply trying to have Ms. [redacted] fax over the bill for quick resolve.We now understand that was inconvenient for her to do so.Kindly inform her to disregard the bill for the key and we will handle it with Hyundai directly.

Review: This is the second year in the row that I went to this dealership and they promised to lower my payments and they have not kept their word. I went back to lower my payments as the manager promised me. He doesn't even work for the company anymore. The dealership tells me that they apologize and their isn't anything that they can do for me. This is unacceptable! Because of the dealership being dishonest with me, sticking me with a very HIGH car payment. I don't qualify for a mortgage, and I can't get approved for an apartment. Shame on this dealership! I will not rest until someone comes up with a resolve.Desired Settlement: I would like for the dealership to work out a way to keep their word and get my payments lowered as was promised. Or take the vehicle back and I have nothing to do with the dealership at all, without it having a negative effect on my credit report.

Review: I purchased a vehicle from Brad Benson on 7/11/2015 for my daughter. We decided to continue shopping around because the payment amounts were too high, considering that the insurance would go up. The general manager, and the sales manager called us to their office, and offered us $1,000.00 paid by Brad Benson so we could pay the insurance. According to the sales manager, the check would arrive on 8/11/2015, I have been calling the dealer, they ask me to leave a message for the sales manager, he never returns my messages, is always busy, can't come to the phone. I recently spoke to the new Sales Manager, Jose, who tells me that they changed owners and they don't have any control over what was promised to me (I have the offer in writing). I called yesterday, the receptionist said that the sales manager, Carmine, is no longer with the company, I asked to leave a voicemail for the new sales manager Jose, and he never returned my call.Desired Settlement: I want to received the $1000 check they offered me to pay for the insurance.

Review: I purchased a new vehicle from this dealership on April 17, 2015 and turned in my old vehicle as a trade-in. There was a balance due on my trade, and as of May 19, 2015, this dealership had still not paid off my old car. I am receiving phone calls from Hyundai Motor Finance telling me that I am still responsible and that they are going to report me to the credit bureaus. Repeated phone calls to the customer support manager, [redacted], get me nothing but empty promises. He told me that the dealership gets a 30 payoff figure from the finance company, but the finance company told me that they only give 10 day payoff figures, not 30 day ones. Meanwhile no check has been sent by this dealership to pay off my trade.Second point is that I have still not received my new registration for the new car I purchased. My temporary registration has expired and I am not getting any satisfaction there either.This dealership evidently is less than honest about closing the deal so that the buyer does not get hurt down the road.Desired Settlement: I want my trade in paid off and a letter of explanation sent to the credit agencies about whose fault this matter is and I would like my new vehicle registration.

Business

Response:

Mr. [redacted] has been in contact with S[redacted], Asst to the V.P., at the dealership.[redacted] saw to it that [redacted] was removed from the situation.Customer was immediately given a loaner vehicle, the payoff was made & we are going to reimburse him for a payment he made in the interim that crossed with the payoff completion.Customer is scheduled to return loaner on Friday or Saturday, will pick up reg & check.Should anything further be needed, kindly contact [redacted] @ ###-###-#### Ext. 1**

Review: On 10/2/2014 I brought my leftover 2012 Hyundai Elantra to Brad Benson for remediation of a factory recall. After an hour the mechanic informed me the car required additional service ($711.45).

The service manager explained I needed the following.

Air filter- $45.50/

Cabin filter - $88.45/

TBFI carbon - $229.95/

Alignment - $99.95/

Trans flush - $248.05.

The car has 28,895 miles on it. I had not recently changed the oil because the odometer was "reset" at an earlier repair (dashboard electrical issue) and I had no way to know when the oil change was indicated.

A yellow sticker was applied to the door on 10/2/14 that indicated the mileage on the odometer when it was reset.

I was aware of the poor quality of the tires, two of the four are peeling. The service manager was adamant; "we don't make any $ on tires...they are fine!"

The service manager returned and admonished me; if I took the car elsewhere the warranty would be voided. The trans fluid and TBFI needed to be done immediately or risk transmission failure. In fact the service manager insisted sign a form documenting that I declined suggested service.

I drove at least 30 miles to get to the dealership and I was a captive customer for at least 2 hours. The recall notice indicated the recall fix would take about 1 hour.

I stopped at my local STS on the way home, had my oil changed and trans checked. No problem noted except that I need two new front tires (at least) and an alignment.

On 10/4 I took the car to a local authorized Hyundai dealer. The air & cabin filter were replaced; the throttle body cleaning service was done (due at 30,000 miles). The manual indicated the trans flush was not due until about 60,000-80,000 miles.

The local dealer charged $241.25 and was done in one hour.Desired Settlement: I would like the Brad Benson dealership to cover the replacement of the two peeling tires with good quality tires.

In addition I want to owner of the dealership to be aware that I prefer not to use this dealership for service because of the rude, aggressive, antagonistic, demanding, and inappropriate behavior of the service staff. This is the second time a serviceperson did not address my concerns in a civil manner. The first time was when I reported the dash electrical panel issue - I was told I couldn't prove when the problem started and therefore they were not responsible to repair it.

Thank you for your assistance.

Business

Response:

To whom it may concern,

The service manager has contated the customer, and is trying to resolve all issues.

Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I returned the call and received a high pressure sales push to trade in my car for a new one. I was transferred to a voice mail box. In other words I have not been able to speak with anyone at Brad Benson regarding my concerns.

Business

Response:

Customer complaint of 2 peeling tires. We are reimbursing customer for 2 new tires.

Review: When we purchased our Hyundai Elantra in 2011 we were offered a maintenance contract by the finance manager that included free oil changes for the lifetime of the vehicle as well as extensive coverage for continued maintenance. We actually had an additional amount of money added to our monthly payment, as it was told to us to make sure the maintenance contract would remain intact for the lifetime of the vehicle. We were told by the manager that all I had to do was for the first year, get my oil changes at Brad Benson and then after one year I could go to my local Hyundai dealer for my oil changes. This package was called the Platinum package and we agreed and signed the contract. When I went to my local dealer he checked on my contract and called the company who was in charge of the contract who proceeded to tell me I only had 5 oil changes and no other additional maintenance coverage. I looked at my contract and paid almost 1200 dollars additional for this service to receive 5 Oil changes? I am livid that we were lied to and am still paying on this service that we dont receive. When I spoke to a woman at Brad Benson she told me that the manager who set up the contract no longer works there and she indicated to me that the contract indeed calls for all the coverage we were promised. She told me she would call me back and never called me back. I called and left her two messages and still no return phone call. If they are not going to honor my maintenance contract, then I want to be reimbursed the entire amount we have paid for this contract.Desired Settlement: I they are not going to honor my Platinum maintenance coverage, then I want a full refund of the amount I paid for this contract and a modification of my monthly payment.

Review: While car shopping, found a vehicle at [redacted] that I am very interested in. When I called on July 25, they advertised a "huge one day sale event" to be held on July 26. And if I showed up for a VIP appointment prior to 1200 and purchased a vehicle from [redacted] I would recieve a $500 gift card from them. I validated that I did not have to complete the trainsaction prior to noon to be eligible and was told that if my appointment was before noon and I showed up, even if negotiations and test driving took till afer 1200, I would still recieve the gift card.

I determined I would purchase this vehicle and during price negotiations, I mentioned the gift card and was immediately informed by the salesman that I had to finance the vehicle through [redacted] And also that it was past 1200 so I was not going to recieve the gift card. I was shocked and disappointed with that statement and informed the sales man that I felt it was a deceptive practice, that I drove my family approximately 3 hours to purchase this vehicle from [redacted].

I called Customer Care team to resolve this issue on and was give the sales manager voice mail. Left a message to discuss and resolve, but was never called back. There was no follow up from the customer care team regarding this issue.Desired Settlement: I would like my mileage and charges to feed my family to drive out there to be reinbursed. The day wasted and stress over this issue can not be resolved, and I dont expect any compensation for this. We were within $500 of closing the deal on this vehicle and I would have bought it that day if I was not decieved regarding the gift card and the reqirements to recieve this incentive that was promised.

Business

Response:

To whom it may concern,We are responding to the complaint made by Mr. [redacted] The customer is now completely satisfied and all issues are resolved.For any questions please contact our customer service manager [redacted] at ###-###-####.Thank you

Review: I went to the [redacted] Hyundai looking for a specific car. Hyundai Gensis coupe 2013. The dealer I was assigned seemed somewhat shady. When we discuss the car I wanted he said I wouldn't be able to get it because of a credit problem. I told this guy multiple times that I was really tired from working a 12hr shift an I just came to get the car I wanted. He took advantage, not only was I sold a car I never wanted. He lied an pocketed money from my registration $200 cash. He lied about my interest rate. The whole deal was bad. I came in with a Hyundai tiburon 2003 valued at 1300$ and a credit score of 405. An just walked out with a Hyundai Elantra 2015, which was sold to me as a brand new car, but the car wasn't brand new it was a car the dealership used for test driving that day. So shouldn't it have lost value from leaving the lot multiple times?. I've called [redacted] multiple times also been there In person which I was told in harsh ways that I couldn't do anything about this car an I'm stuck with a high intrest rate an high payments when I never wanted this car to begin with. Also I recieved poor customer service an no return phone calls about the dealer who stole my money an lied about using it towards my registration so it would be for 4 years. The dealer also kept bragging about how he knew people on the inside an how he can manipulate numbers to get this car. An I all wanted to do was leave. On paper the deposit says 6300$ wchich in fact I only came with the Hyundai tiburon 03 ($1300)an the 200$ that was stole from me by the dealer.Desired Settlement: I would like for the outcome to go as follows. I would like to replace the Elantra 2015 with the car I want an originally visited the dealership for Hyundai Gensis 2013. I would also like my money 200$ returned to me I have receipts of taken the money out my bank account at an atm down the street from dealership if proof is needed. An I would like for better customer service an no more shady dealers so no one else has this problem in the future. Thank you

Business

Response:

When a customer has an extremely low credit score, the banks approval would normally dictate the vehicle. We went out of our way to assist and this was explained in great detail. The deposit was the trade vehicle value, money down and rebates applied.If a customer ever feels uneasy, they may leave the dealership at any time.

Consumer

Response:

I am rejecting this response because:i haven't recieved my 200$. I gave money to have a registration for 4 years. Come to find out my registration expire this year. Just return my money. [redacted] Hyundai are shady dealers

Business

Response:

Although the $200 was applied to the deal, as a good-will gesture, we will refund [redacted] in the amount of $200.Please allow 10 to 14 Business Days from Monday, June 1st for processing and mailing.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Hello this is [redacted]. I'm contacting you because I have not received my refund and it's been past the 14th day

Regards,

Review: My boyfriend and I purchased four vehicles from [redacted]. We purchased a 2012 [redacted] and a 2012 [redacted] (which I co-signed on). We received calls from [redacted] saying that they would pay off our 2012 vehicles and we could trade them in for 2014 models. We ended trading in both vehicles for 2014 models, one in March and the second vehicle in April or May. At that time, I told the salesman, [redacted], that my daughter had purchased a[redacted], but it was lost in Hurrican Sandy and she was driving an old unsafe vehicle. I asked if he could try to help her get a new vehicle. At that time, I asked him if [redacted] still had the referral program, where you get $200 for referring someone and they purchase a vehicle. My daughter, [redacted] and husband came in and sat with [redacted] in April. [redacted] called me and said that in order for her to get a vehicle, I would need to co-sign (which I did). I told him again to not forget my referral fee. My daughter, in turn, referred her dad and step-mother, who came approximately two weeks later and purchased a vehicle. Her dad told the salesperson to make sure that his daughter got the referral fee. I called numerous times to see why I didn't get the referral fee, as well as my daughter and her dad. I complained to[redacted] Corporation and they told me to contact [redacted]. My daughter finally received her $200 about two weeks ago. I still have not received mine. I'm tired of calling, being on the phone for at least 45 minutes and then being told that someone will get back to me. $200 is $200 and I want the referral fee.Desired Settlement: I just want [redacted] to honor their referral program and send me the check.

Business

Response:

To whom it may concern,The dealership has contacted the customer on Saturday Oct. 18th. The dealership will be sending the customer a $200 referral check.Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: We have been trying to get reimbursement for the extended warranty we took out on a Hyundai Sonata in Nov. 2010. The car was turned over to Nissan on May 22, 2013 and paid off. We have been trying to get the pro rated balance due us since May 22. We faxed the appropriate papers twice and told they were received. We paid $2495. for the policy for 10 yrs, only 2 1/2 yrs. were used. The person we spoke to [redacted], is no longer w/ the co. as of last week. We leave messages, no one returns calls. We were told we would be getting the refund check 4 weeks ago and that it would take 2 weeks. So far no check. No one in the finance dept. picked up the phone today when we called. I told the operator I'd be making a complaint to Revdex.com. The dealership has failed to act in good faith honoring the agreement in their own contracts. We made many more complaints than the 3 that were listed. We called several times a week. Only 3 spaces are available on the next screen.Desired Settlement: We want a check made out to [redacted] for the refund. He co-signed for the car w/ our son [redacted]. We have POA on the car.

Business

Response:

To whom it may concern,

The customers Warranty has already been canceled. The refund will be sent back

to the customer as long as the finance company has been satisfied.

For any further questions please contact [redacted] at ###-###-####.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] And [redacted]

Review: I purchased a new vehicle, with regret, from [redacted] one month ago (03/14/15). I contacted the sales manager more than one week ago (04/02/15) pertaining to the status of my new vehicle registration and plates, to which she replied, "there's plenty of time" for them to collaborate with DMV for the aforementioned items.

Since my vehicle registration expired today (04/12/15) and the people at [redacted] failed to contact me regarding my items or mail me a correspondence instructing me to pick up my items, I run the risk of obtaining fees/fines/tickets from local and/or state law enforcement for driving a new vehicle with an expired temporary registration.Desired Settlement: I would like [redacted] to complete the job, detailed in the contract. I want my new vehicle registration and license plates, in addition to being issued an apology.

Business

Response:

To whom it may concern,The customer's complain has been resolved. Please feel free to contact our Customer service manager for any further questions regarding this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I referred a customer to [redacted] Auto Dealer in August 2013 . I was suppose to get a $200 "bird dog" for the referral and still did not get it. I called once a month and every time I call I get a different time frame and a different answer. I also want to complain about how I was treated when I leased my car. The main thing my salesman stressed through out the sale was answering a "10" on the survey questions that I would receive. I did not get to discusss any maintenence time or what and how much maintence was. The main discussion was the "10" I was there for 5 hours and was waiting most of the time . The same was true for the finance department. I was given $20 cash to get gas, because I was there so long I didnt want to wait any longer for them the put gas in the car. My salesman said they would top off my gas tank when I picked up my plates. When I picked up my plates he told me I would get a certificate in the mail for gas and not to forget to answer a 10 on the survey. I never got the certificate. When I called the following month, they said I would receive the gas when I got my first oil change ! ALWAYS a different story. The same with the referral money. First it was 7-10 days, then 30 days, then 30- 90 days, then 2 weeks, and then asap. I still did not receive a full tank OR my referral money. Also the gentleman that was suppose to go over my car with me could not because he was too busy and asked me if I had any questions. I said no I'll figure it out. I was tired and like I said there for 5 HOURS ! I was one of the first customers of the day at 9am and I left not knowing a darn thing. I know they were busy, but when I got home and the days ahead I felt I had not been treated fairly. I work for a dealership, but I wanted to get a Hyundai not a Toyota. I feel I am getting the run around and I am not happy.Desired Settlement: I want my $200 referral money that I was promised.

I want a full tank of gas that I was promised.

Business

Response:

To whom it may concern,

The customer has been completely satisfied. Please let us know if you need any additional information.

Thank you

[redacted] Auto Group

Consumer

Response:

Review: [redacted]

I am rejecting this response because: [redacted] called and left me a message on Friday 11/15/13 He told me to call him, I did at 4pm when I got home from work. I got his voicemail. I left him a message to call me and I hope we would not be playing phone tag. Today , 11/19/13 at 9:45am when I was at work, he called and left me a message that my problem was solved. I callled him , and left him another message. This is phone tag NOT a problem SOLVED !!!!! I will call him again 11/20/13 when I am at work , somehow , and let him know this is NOT solved.

Regards,

Business

Response:

To whom it may concern,

Mrs. [redacted] has spoken to Mr. [redacted] the dealership sales manager, and has been completely satisfied.

Please let us know if we can assist any further with her complaint.

Thank you

Review: My daughter purchased a 2014 Hyundai Elantra from this dealer. We had outside financing (she is primary loan holder and I am co-signer). The dealer filled in my name for most of the paperwork (even though I kept questioning this because the car was hers they told me it was "ok" because we both were on the loan). However, I now find out that the purchase order needs to be in my daughter's name in order to have it registered to her (she has her own insurance and it must be registered to her). I called (multiple times) the dealer and spoke to multiple people. On 7/31/14 we went back to the dealer with the financing check. While there I again spoke with the business manager in person about the paperwork and was unable to get anything rectified (he was not interested now that the car was "sold"). I then spoke to one of the sales managers and after a lengthy discussion he had my daughter sign the same paperwork (blank) and he said they would have it filled out the following day (it was almost closing and it gets filled out in the printer from the computer). Over the last 8 days, I have been trying to clarify with someone from Brad Benson if this problem has been resolved. I have left messages for all the people that were involved with no response. I emailed the general manager ([redacted]) with no response (I tried to call him but always told he is "in a meeting"). I have called and spoken to multiple people, only to be shuffled around to someone else and then no response. Her temporary registration runs out in several weeks. They filled out the paperwork wrong and now that it has been pointed out to them no one will take the responsibility to correct it. They push my phone calls around and you eventually get to a voice mail, leave a message and no return calls (even though I insist that I need to speak to a "live" person).Desired Settlement: I would like someone to contact Brad Benson Hyundai regarding this matter and see if they could get through to someone and make them correct the name on the purchase order from mine to my daughters ([redacted]), which it should have been from the beginning. I trusted they knew what they were talking about, apparently they do not.Also...I would like Revdex.com to know/document for other consumers to be aware about their lack of knowledge in filling out important paperwork and poor customer service.

Business

Response:

To whom it may concern, The paper work has been completed for Ms. [redacted]'s deal asshe requested.For any additional information please have her contact thedealership. Sincerely [redacted]General sales Manager

Consumer

Response:

I am rejecting this response because: I did receive a phone call from the general manager of this dealer ([redacted]) stating the plates and registration are in and the registration was re-done correctly (in my daughter's name). However, when I called back he was on vacation and I spoke to [redacted] (floor manager). I asked him if the corrected purchase order paperwork with her name on it would also be there for me to pick up when I picked up the plates/registration. He said he would look into it and call me back. He did call me back and questioned me again as to what I was looking for (again told him the corrected copy of all the paperwork). He said he could not find it but would make sure it was there when I come in to pick up the plates/registration. I spoke with him yesterday and will be going to pick up plates/registration today. Both the lender and insurance company need a copy of this. I am not hopeful that the copy of the new corrected paperwork will be there (based on my prior experience with them). Is there anyway someone can call there again today and make sure they have this?

Business

Response:

The customer is now completley satisfied and happy with the dealership.For any further questions please contact [redacted] at ###-###-####

Review: We have been trying to get a full refund of $6749.59. My last contact was on Friday August 16th, 2013 when I was spoke with [redacted]. and sent him a fax with our payoff letter from PNC. I have not received any verification it was received.

We were told by [redacted] at the time we purchased the Veracruz that "you would not have to spend 1 more dime on maintenance or service." You told us we would not spend no more money. This was the basis for my wife and I purchasing the additional insurance-if we had known this did not cover everything we would have never purchased any of it. We were also not told of any penalties or pro-rating if we chose to cancel. Yet the very first time I had my oil changed I was told the $500-30,000 mile service was coming up and is not included in what we purchased. At the very least you omitted pertinent information in order for us to make a proper decision and now you want to penalize us? I have purchased 1 Tuscon, 1 Santa Fe and 1 Veracruz without any issues prior to you.

It's very simple to us-you told us something that was not true-we are not happy with having to spend more money than we were lead to believe and we want all our money back so we can maintain our vehicle somewhere else.

I did find the payout letter from PNC and will be faxing it over shortly. [redacted], from our brief conversation on Friday August 16th, 2013-we are in disagreement on what is fair. Based on the difference in the check I will receive from you for reimbursement my wife and I will do the following:

Forward this chain of emails to Hyundai Motor America and lodge a formal complaint today. (Sunday August 18th, 2013-Case #[redacted])

We will file a complaint with the Revdex.com based on the response to our complaint above. Submitted (Wednesday August 21st, 2013.)

Based on the above decisions we will consider legal action based on the difference in your check and full refund. We prefer an impartial 3rd party (Judge) to tell us what's fair in court if necessary.Desired Settlement: From our last email on Sunday August 18th, 2013:

I do agree with you on the Resistall that it should not be considered as refundable and I will delete it from my request for 100% reimbursement. However, both my wife and I are in complete disagreement with the rest of our conversation and expect a full refund not a partial or pro-rated after only 4 months? (August 3rd 2013 was our first request and we purchased the Veracruz on April 6th, 2013) We cancelled the gap and got the full refund of $900 without any issues.

My expectations are that you give a 100% on the remaining charges in dispute.

Road hazard-$415

Key-$339

Other-$959

Maintenance-$2100

Service-$2495

Sub Total-$6308

Sales Tax-$441.56

Total-$6749.59

As a 4 time Hyundai owner we expected better treatment from an organization that we have shown loyalty by buying cars since 2005.

We are hoping for the best but preparing for the worst but we will resolve this one way or the other.

Sincerely,

Business

Response:

To whom it may concern,

The dealership has reached an agreement and at this time the customer is completey satisfied.

Please feel free to contact the [redacted] for any further questions.

###-###-####

Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

However as I discussed with [redacted] from Brad Benson Hyuandi on Thursday evening August 22nd 2013; I expect a full refund with no penalties or pro-rated agreements since my wife and I were lead to believe that purchasing all the insurance's and services and maintenance agreement-we would not be incurring any more costs and would never have purchased anything if we were told differently- [redacted] O., stated we "would not spend 1 more dime" on the vehicle. We expect a total refund within the 45 day period ** discussed with me-and I will agree with ** and close the complaint out. However if he returns a portion and not the full amount we will lodge another Revdex.com complaint. I will also withdraw my complaint to Hyundai Motor America once the matter is resolved.

Regards,

Review: My friend [redacted] along with me visited hyundai dealer to purchase 2013 hyundai genesis in July 1st week. Upon agreeing on the quote presented along with a promise of bonus referral amount $ 200 to me we visited the finance office to complete the paper work. Upon being told by the finance manager that credit of my friend is not as desired I agreed to be a co-signer on the car. It was found later that the finance manager misguided us in this process and made me ([redacted]) the purchaser of the car and my friend as the co-signer. Apart from this the car was registered on my name instead of the being on actual purchaser ([redacted]). We reached out to the the concerned persons in the dealership like [redacted] the sales person, [redacted] the finance manager, [redacted] the Sale assistant manager. Everyone one of the above listed persons acknowledged the mistake happened after we brought this to them by making a personal visit to the dealership in last week of July and they acknowledged the mistake and we were told the owner details for the car will be corrected ASAP.

Despite being more than month and half since issue was brought up multiple times via personal visits , voice mails, and emails no one from the dealership is responding on the resolution of this issue the only answer we get upon visiting them personally is that "they are working on it". We made more than 10 personal visits, sent 10 emails and made many calls along with voice mails to get this resolved.Desired Settlement: 1.) Change the registration of the car to the actual owner([redacted]) and remove my name from it.

2.) Make [redacted] as the liable person for the car finance (They made me the liable person by telling to sign as co-signer)

3.) Issue me the promised $ 200 referral amount as per the initial verbal agreement

Business

Response:

To whom it may concern,

Brad Benson Auto Group has spoken with Mr. [redacted] on September 24, 2013. The customer is now completely satisfied.

Please feel free to contact [redacted] at the dealership for any further questions.

Thank you

Review: Upon choosing a vehicle, Salesman "[redacted] S." told me my finance rate would be 4.9% and I would finance my car with a 90 payment deferral (not due until Oct)and my trade-in after tax would be valu** at $4,700. I told him I have to get my child from camp by 6pm and he said he would have me out in 30 minutes. He brought me to the finance room where [redacted] gave me like 20 pages to sign. I saw $3,000 as what I was ACTUALLY given for my 2004 Mountaineer and question** it and he simply said"We don't give that..." So I ate that decrease because I was in a rush. I left with my new/us** 2011 Hyundai Vera Cruz. Later that day [redacted] call** to tell me their bank would not approve but they got Capital One to approve at the SAME rate... the same meaning 4.9% ... a few days later my salesguy call** to see how I like the truck. I said What is the rate again? He confirm** the rate to be at a 4.9%. The bank call** me (CapitalOne) the next day to tell me I did not have a 90 day deferral but I had a 35-45 day deferral. I ATE this too. I ask** the bank what my rate was and THIS is when I found out it was 8.9%. I was FURIOUS that I was told it was almost DOUBLE what was VERBALLY promis**. I call** the dealership several times, I went in to the sales manager. They said they will issue me a refund of the difference of what was promis**. So the difference between 8.9% and 4.9% is anout $2,700 and the difference of the trade in was about $1,700. So I get a check for $4,400 but I figure it will be whittl** down to about $3,500. I think I lost as a consumer so $3,500 is FAIR. They are only willing to give me $1,000. How is that the DIFFERENCE of what was promis** to me.Desired Settlement: As stat** above

They said they will issue me a refund of the difference of what was promis**. So the difference between 8.9% and 4.9% is anout $2,700 and the difference of the trade in was about $1,700. So I get a check for $4,400 but I figure it will be whittl** down to about $3,500. I think I lost as a consumer so $3,500 is FAIR. They are only willing to give me $1,000. How is that the DIFFERENCE of what was promis** to me.

Business

Response:

To whom it may concern,

The dealership has contact** Mrs.[redacted] a regarding her complaint. All issues have been resolv** and the customer is completwely satisfi** at htis point.

Please feel free to contact the dealership General Sales Manager Mr. [redacted] with any further questions.

Thank you,