Edison Motors Cars Inc.

Review: My husband and I purchased two service plans. When purchasing these service plans, it was communicated to me that these plans would include no service charges for my vehicle for 3 years or 37,500 miles, for any Hyundai Service Provider/Shop.

When I took my vehicle in for service at another dealership it was communicated to me that the services was only good at the dealer that I purchased them from.

When I spoke to the company who maintains this plan, they communicated to me I only received the discounts that were explicitly detailed in the service coupon books, only at the specified dealer which included:

5 oil changes

50% off 2 tire rotations

5% off air conditioning services

No charge cooling system inspection

No charge break inspection

2 coupons for accessory discounts

and a discount off of my next vehicle purchase

Based on my vehicle usage and the recommended Hyundai Service Schedule, I will need:

5 tire rotations

10 oil changes

The services I purchased were misrepresented. We clearly communicated to Brad Benson how these vehicles were going to be used and this was validated by the 2013 Elantra we traded in, which was purchased new in January 2013 and had 20,993 mi at time of trade-in.

After days of trying to figure out how to get this done, we were finally instructed that we could come down to the dealership to get this done. Once there, we were just given a piece of paper and told to fill it out and fax it back. Your company made us drive 100 miles to get a piece of paper that could have been faxed or mailed to us in order to fill out.

After submitting the paperwork, we were not able to get someone on the phone to determine if you received the paperwork. To date, we have not received a credit or response from Brad Benson in regards to these items. Our initial fax requesting the refund was sent 3/7/2014 and an electronic fax was sent as well on 3/11/2014.Desired Settlement: I am requesting that the refund be issued for these packages.

Business

Response:

To whom it may concern,

The dealership has carefully reviewed the complaint by [redacted]. We will be canceling the Car Care Service Package and refunding the full purchase price.

Please do not hesitate to contact the General Sales manager for any further questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted].

I have requested further information from the Business and am awaiting a response. Currently I am waiting for clarification on refund policy because there seems a discrepancy in amounts and the total refund I will be receiving from Brad Benson directly.

Attached are all supporting documentation for the requests I have made. Until I receive a response, I respectfully request you keep the complaint open until resolved.

Regards,

Business

Response:

To whom it may concern,

The customer has spoken with [redacted], and at this time is completely satisfied.

Thank you

Consumer

Response:

I am rejecting this response because:

While we did speak to [redacted], we indicated that we were not satisfied with the way this situation was handeled and the lack of timely communication.

Up until this 6/26/2014 date, the business was not aware as to wheter they had sent the check or if it was still in their office awaiting to be mailed. They told us basically if we did not recieve it the next day via fedex, that it had been sent USPS and that we would recieve it within a few days. As a business owner, I do not understand how this would be an acceptable response to a client complaint.

We have recived the check and consider the mater closed, but would never indicate that we are satisfied.

Review: I took my car in for a check up on 8/9/2014 after AC stopped working in the middle of my commute to work. Service department at [redacted] informed me that diagnosis is covered under warranty. It turned out that some debri had flown and hit the AC condenser pretty hard and made a hole. I was told that condenser will need to be replaced & refrigerant will need to be refilled. This was Saturday afternoon and I didnt have much time to do research on how much it would cost. I was told that I would need to pay for the part upfront so they can order it. This is a strange practice for a dealership as generally you dont have to pay upfront. I obliged and paid 473.87 cents on Saturday afternoon. I was told that part will get there by Wednesday and I should bring the car in at that time.

After I went home. I did a little bit of research and found out that they were charging ridiculously high price for the part and AC recharge. I tried to call them the same day as well as Sunday. I was finally able to reach someone on 8/11/14 Monday morning at 8 am. I told them to cancel the order for part. They said they will call me back but never did. I called again at 12pm and asked for an update. I was told that part was shipped in the morning and they cant cancel it without charging me 20% restocking fee. I asked for a full refund as I had called in the morning but they refused. Currently the charge is still on my credit card and they haven't refunded a single penny.

Car = 2013 Hyundai Sonata 2.0T

Cr = [redacted]Desired Settlement: I have bought two new cars from this dealership which comes out to $60,000+ revenue for them. Their service department is usually good but in this case they really should refund me 100% of what they charged.

Business

Response:

To whom it may concern,The customer’s complaint has been handled with the Service& Parts Director.Please contact him for any questions regarding this matter. Thank you

Consumer

Response:

I am rejecting this response because:

I received a call from service director and we discussed the matter. He asked me to see if what fees or cancellation charge I would be facing if I cancelled the online order I have place with a different vendor. Based on that he promised to work with me on a price. He still hasnt offered a full refund or price match. This matter is on hold till I get response from the other vendor. It is in no way closed.

Business

Response:

On August 20, 2014, the Service Manager, [redacted] spoke with the customer. Since his last response, Mr. [redacted] has contacted the agency where he purchased the part online. The fee's associated with returning the part make it unfeasable to do so. Therefore our dealership has offered to install the customer supplied part when it arrives. The labor charge will be equal to the price that was quoted by an outside facility. The difference between the labor, and the price already paid to order the original part will be refunded (with no restocking or shipping fees) to the customer upon completion of the repair. There is currently an appointment scheduled for Saturday August 23 to complete this transaction. [redacted] and Mr. [redacted] spoke again today, August 21 to confirm the arrangements. The customer also pledged to close the case with Revdex.com as we have come to an amicable solution. ?

Review: I went to look to buy a car. I was not highly interested in the car that they offered me. They highly pressured me in signing for the car. The contract was an agreement that it would be sign by me an my mother. My mother was not present. So the salesman follows me home on a two hour ride from NJ to CT. Where my mother refuses to sign the papers. Then I told the guy that I would have to return their car and take my car back. He told me to call him in the morning because it was two o clock in the morning at that time. So I called him in the morning where then they told me that they have sold my car. And that the other car was mine. But it was an incomplete contract sine my mother did not sign it. Now Im car less and I don't know what to do. Please help meASAP.Desired Settlement: I want my car back or money so I can go and get another car somewhere else. I don't feel comfortable doing business with this place any more.

Business

Response:

To whom it may concern,

The customer returned to the dealership on Friday November 22nd. He is now completely satisfied at this time.

For any additional information, please do not hesitate to contact the management [redacted].

Review: On 4/2/2012 I purchased a certified pre-owned 2012 Hyundai Sonata. With any pre owned vehicle you are buying as is. I agreed to purchase the Key/Remote replacement insurance for $450. The sales rep and manager prepared the contract stating that two keys would be issued at time of purchase. When really they only had one key and I only received one key after signing. They instructed me to file a claim to receive the second key. I finally filed a claim two years later when I lost my lone key and needed the insurance policy. The remote key insurance company (NSD) did not honor my claim because I only received one key at time of purchase, in order for the insurance contract to be valid I needed to have received two keys at time of purchase. [redacted] sold me into a contract that was invalid from the start and manipulated the contract stating that two keys would be received. I paid $450 for the insurance, then it cost me another $450 to have a new key ordered and cut. NSD instructed me to contact my dealership ([redacted]) to see if they would do the right thing and issue me a replacement key or reimburse me the amount for the replaced key. After two months of calling weekly and speaking to many managers, each who said they would look into it and see if they could get me reimbursed, they finally said there was nothing they could do for me. Don't sign on the line until you receive the keys....Desired Settlement: I would like to receive the $450 it cost me to have a key replaced.

Business

Response:

[redacted], CSC Director, spoke to our customer & agreed to split the cost of the key. She also emailed the customer a cancellation request form. This has been resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Sometime in late July or early August of 2013, I heard a radio advertisement for Brad Benson Hyundai. In the ad, a $200 bonus was promised for any existing customer who brings in a person that makes a purchase or lease of a Hyundai. At the time, I was leasing a Hyundai. On or about August 3rd of 2013, I went with my fiance ([redacted]) who purchased my lease. I mentioned more than once to both the salesperson and the finance person about the $200 bonus and was assured by both that I would receive it in the mail within 7-10 days. It has now been over 3 months, and I have yet to receive the promised bonus. I have made numerous phone calls to Brad Benson Hyundai and each time was promised that it was coming. Each time the time frame changed. I heard 7-10 days, 2-3 weeks, 30 days, etc.

Within a week my fiance also referred someone who purchased a Hyundai and she was also promised a $200 bonus which she has yet to receive. [redacted] will be filing a seperate complaint.Desired Settlement: The $200 bonus that was advertised and affirmed by Brad Benson employees.

Business

Response:

To whom it may concern,

The customer has been completely satisfied.

Thank you

Brad Benson Auto Group

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received my check.

Regards,

Review: When I first purchased my '14 Genesis I agreed to trade my '09 Honda Accord and $0 down payment. A week later they called me asking me to come into the dealership because they were having trouble getting the loan approved from the bank. When I came to the dealership, they told me that the bank was requiring $3000 dollars down for the loan to be approved. I told them that I didn't have $3000 dollars and that it was too much for me to put down. Then they told me the dealership would put down $1000 if I could put down $2000. I told them I would have to think about and get back to them the same day. They said to come back the next morning. I did and agreed to put $2000 down but told them that they would have to postdate the $2000 check to August 15th, which they agreed to. The next day I called them to tell them that I made a mistake and wouldn't be able to come up with the $2000 because I had to pay school tuition and other expenses. I then talked to one of the finance managers named Richie, and explained to him this exact situation, and explained to him that I couldn't afford the Genesis. I then asked if I could just have my Honda Accord back, and they told me that they were going to talk to the higher up management and get back to me. It took me two days to get back in touch with them after that, and when I did they told me that I had to call and ask to speak to one of the sales managers and explain to him my situation. When I talked to him, they said that they would get back in touch with me. They called me back and asked me for a copy of my pay stubs. And I told hem that I only made around $20,000 a year. I later on talked to Richie, and he explained to me that his bosses didn't care that I can't afford the car and keep working on the deal and get it approved. But he knew that I could not afford the car and $2000 down payment. They told me they could put me in a cheaper car,a '14 Sonata,but failed to tell and explain I still had to pay the $2000 I couldn't afford.Desired Settlement: I do not believe it is fair that I pay this $2000 down payment and do not believe or want to pay it. I only accepted the new car with cheaper payments because I believed, after I told them that I couldn't put the $2000 down, they would put me in a car that the bank would approve me for with $0 down payment. The dealerships lack of providing me with crucial financial details verbally (of the contract information) leads me to see it as that they had basically lied to me to. Especially because they knew the $2000 was the main problem with my situation and tricked me right back into that problem again. It also didn't help they they rushed me through the contract process having me believe that the bank would approve me for the loan of $0 down payment.

Business

Response:

To whom it may concern,

The customer is now completely satisfied.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I went to this dealership in December of 2012 based on the promo that you would either not have to make payments for a year or a check for $1,000. I did not receive either of those offers. I ended up purchasing a 2013 Hyundai Sonata. I as there for over 4 hours as they were trying to work out a deal. At the time I was paying $407 on my current lease which was for a 2011 Nissan Rogue that was a lease. The salesman kept coming back with offers I could not afford. We finally came to an agreement based on a verbal agreement. The deal was that my payments would be $553.95 fir the first year and then I would come back in nine months once I have established some credit with the bank (Hyundai Motor Finance). As agreed I went 10 months later again I had a long wait before I could speak to my salesman. Once I spoke to the salesman he went back to speak his finance manager. The salesman and finance manager came back and informed me that he should have never made that deal as it is impossible to lower your payment. With so much equity from the lease that was turned in the best they could do was lower my interest rate which would cause an increase in monthly payments and I walked out of there with no deal. Today I had to call the bank and do a voluntary repo as I can no longer afford the payments. This will now destroy my credit and I will still owe the balance of what is still owed on the loan after the car is auctioned off. Basically this dealership has now ruined the future 7 years for me.Desired Settlement: That this dealership pay this loan off as they have reneged on there verbal agreement with me and avoid my credit being destroyed. I actually do enjoy the vehicle, but this dealership made it impossible for me to trust Hyundai again.

Business

Response:

To whom it may

concern,

Mr. [redacted] did come into the dealership on October 26th

2013. He was asking if we were able to help and refinance

his automobile. He

Explained to Mr. [redacted] that we are a bank and do not

specialize in refinancing

Automobiles. Needless to say we did offer to help and at the

time were able to

Lower his monthly payment. The customer wanted to have his

payment cut in half

With no money down and the term to remain the same. Based on

the customer’s

Credit circumstances the dealership gave the customer the

absolute best option

That we had available.

The General Sales Manager Steve Yellovich spoke to Mr.

[redacted] this morning, and he said that he can't afford any monthly payment at

this time and was not paying for the car. He also made a statement that was not

paying any of his bills at this time. We offered our help in any way that we

could, but he refused any help other than us to be able to take over his monthly

car payments so he can drive the car.

Business

Response:

To whom it may concern,

Mr. [redacted] has been contacted and spoke to Steven Yellovich

on several different occasions this past week. Due to his financial

circumstances back in October Mr. [redacted] came into the dealership on October 26,

2013 and wanted to see if we were able to refinance his automobile. We

explained to him that we are not his lending institution, and to contact his

bank if he was interested in seeing if he qualified for a lower interest rate.

We also explained to him this week that by not paying the monthly payments on

the automobile is going to put his loan in default. We suggested for Mr. [redacted]

to contact his bank for further advice and guidance.

Please feel free to contact us with any questions.

Thank you

Consumer

Response:

[

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.