Educational Funding Company, Inc.

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 Complaint: [redacted]
I am rejecting this response because:It's fine if the school puts my account on hold indefinately instead of cancelling it if the end result is the same: not being charged for services that are not being provided to me or my wife and that we no longer want.
The issue is that just today in the mail I received a payment coupon book from the Educational Funding Company. So, they clearly have not gotten the message that I do not owe them any money since they are still trying to shake me down.
I received a message from my credit card company, [redacted], in the mail a week or two ago letting me know that those extra charges that I disputed on my credit card statement were not my responsibility and that the situation was resolved. They agreed with me and refused to let the Educational Funding Company take money that they were not owed so I'm not sure why this is still an issue.
Regards,
[redacted]

From: Susi A[redacted] Date: Mon, Sep 14, 2015 at 6:38 PMSubject: ID of [redacted].To: [redacted] <[redacted]@myRevdex.com.org>Cc: [redacted].comDear [redacted] ,RESPONSE:[redacted] has signed this contract as the co-signer for [redacted] on 10.05.2014And...

the duration of the contract was 12 monthsThere were 5 payments made and the last payment being 02.05.2015Then the account was put on hold on 02.11.2015 by the school until 06.05.2015 based on medical grounds requested by the studentHowever since there was no medical note received restricting the student from attending any active sports, the school has refused to cancel this accountTherefore the school still request an updated medical note, IF the student wants this account to be cancelled.Thank youSincerely SUSI A.Educational Funding Company Inc.[redacted]Chevy Chase MD [redacted]USA

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Sir, with the bank statements what is our next step? And if this have to go to court who do I take to court to have this matter handle? this has been an issue since 2013.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
If I had the $600+ dollars that EFC was asking for, I would just keep going to the classes. But I don't.
I will offer a negotiation. I'll gladly pay the $199 cancellation fee, to never have to hear from these people again. 
If I had the rest of the money to give you, I would. I will pay the $199 cancellation fee happily, if we can end it there.
Regards,
[redacted]

Business sent a screenshot of cancellation showing 0 balance

Dear [redacted],
I already responded on this on 08/09/2011. 
With reference to the communication pertaining to the above Revdex.com reference , please note that Educational Funding Company  has closed this account on 07/24/2014 with a zero...

balance. 
Please let me know if you need further clarification on this account .
Thank You,
Susika D[redacted]

Dear [redacted],
With reference to complaint ID of [redacted], please note that **. [redacted] has disputed the payment that we've drafted for the month of February 2014. (Please see the attached PDF copy of a system screen shoot as proof).
Therefore Educational Funding Company is not in position to refund that payment as requested by the client. However, Educational Funding Company will not contest that dispute with the bank enabling the client to receive that money through the dispute process.
We do apologize for any inconvenience this may have caused.
Yours sincerely,
[redacted]

From: Susi A[redacted] Date: Thu, Jul 16, 2015 at 11:13 AMSubject: ID of [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Cc: [redacted] <[redacted].com>Dear [redacted] ,Please  note that we were in constant touch with the school advising...

them to resolve the issue amicably. As per the agreements between the school and the student, the school is willing to cancel the account upon receipt of current past due amount of $579.00. However the school refuses to freeze the account or to cancel prior to receiving this said past due balance.Since we are a third party billing company, we can only advise the school on these issues regarding the best course of action under given circumstances  but the school retain the right of a final decision.

Dear [redacted] ,
With reference to the communication pertaining to the above Revdex.com reference , please note that Educational Funding Company has closed this account on 09/25/2014 with a zero balance and also we have refunded June and July payments with the total of  $228.96 . And...

also please see the attached refund confirmation .
Please let me know if you need further clarification on this account .
Thank you
Susika D[redacted].

From: Susi A[redacted] <[redacted]@efconline.com>Date: Mon, Apr 13, 2015 at 4:00 PMSubject: [redacted].To: [redacted] <[redacted]@myRevdex.com.org>, [redacted].comDear [redacted],With reference to the communication pertaining to the above Revdex.com reference , Please note that...

Educational Funding Company has closed this account on [redacted]     with a zero balance. And also We have processed the refund for month of April . He will be able to see the amount soon as it takes  3 - 5 days. SUSI A. Educational Funding Company4740 Chevy Chase DriveChevy Chase MD 20815USA TEL: ###-###-####FAX: ###-###-####

From: [redacted] <[redacted]>Date: Tue, Dec 23, 2014 at 11:55 AMSubject: ID [redacted].To: [redacted]@myRevdex.com.orgDear [redacted],Do apologize for the delay in responding to your email. This was due to the Account Executive in charge of this said account been on...

vacation.After a careful internal investigation, I have found out that EFC is yet to receive a copy of the leasing agreement from the Whorley Family. If they could provide me with a copy of the leasing agreement, I shall be able to process this cancellation request as per the terms in their contract.Please note that EFC would do our utmost to provide the best customer services in the industry and hoping to resolve this matter amicably.Thank youSusika D[redacted]

From: Susi A[redacted] <[redacted]@efconline.com>Date: Tue, Mar 3, 2015 at 2:30 PMSubject: ID [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Dear **. [redacted] ,With reference to the communication pertaining to the above Revdex.com reference , Please note that Educational Funding Company has closed this...

account on 02/25/2015 with a zero balance.SUSI A. Educational Funding Company4740 Chevy Chase DriveChevy Chase MD 20815USA TEL: ###-###-####FAX: ###-###-####URL: www.efconline.com         www.efcmpc.com             www.mpowersummit.com[redacted] 
[redacted] 
[redacted] 
[redacted] 
[redacted]
[redacted]

Review: The company has over charged my account. The contract ended in March 2014, however they continued to charge me in April, May, & June in excess of $225. I have called several times & keep getting the run around. They stated my contract ended in 2015, however it clearly stated March 31, 2014. I then received an additional letter stating to close the account, I have to pay them an additional $150.Desired Settlement: I would like the overcharge of $225 to be refunded to my credit card and the account closed.

Business

Response:

Dear MS, [redacted],

Review: Registered my son for trial Muay Tai lessons at [redacted] Martial Arts located in [redacted], RI [redacted]. The registration took place in the year 2010. Upon registration **. [redacted] informed me that the only method of payment accepted at his school was automatic drafting from the bank. I was hesitant to accept this form of payment but and in the end accepted and enrolled my son in a trial base lesson program. I explained to **. [redacted] that my son was not very reliable and he assured me that he will call me if my son did not report to his classes. He also assured me that I wouldn't have to pay if he stopped taking the lessons. Six weeks later **. [redacted] called me to inform me that my son had not been attending classes and I had to cancel the membership. **. [redacted] also told me to go to his school in person and sign a cancellation form. I went to [redacted] Martial Arts on the same day that the conversation took place and signed a cancellation agreement. He assured me that the bank drafting would stop immediately. My son did not go back to the lessons since the time that I cancelled the membership. **. [redacted] remembered the situation and was able to confirm this on September 22, 2013. On Thursday, August 19, 2013, I went to [redacted] to inquire about a drafting that was being deducted from my bank account on a monthly basis. I was under the impression that the draftings were being made by [redacted], my student loan carrier. I called [redacted] and they informed me that they have not received a payment in three years. Then, I called the number that was given to me by my bank for Educational Funding Tuition Pay. I learned that [redacted] Martial Arts did not stop drafting payments since 2010. Educational Funding told me that they drafted 30 payments in the amount of $3,100. When I went to my bank, we looked through all of my statements and added 39 payments in the total of 4,100.00. Educational Funding and Burke's Martial Arts unethically drafted money from my account and refuse to refund the money drafted.Desired Settlement: I would like to receive my money back as soon as possible. They offered to refund a partial amount and they are keep $1,450.00 for services that were not rendered. This company is unethical and is taking hard earned money from innocent people like me. I only wonder how many other people they are taking advantage of. They need to be stopped.

Business

Response:

November 4, 2013

Revdex.com

1411 K STREET, NW, 10th FLOOR WASHINGTON, DC 20005-3404

Our Ref: Account# [redacted]

Student: [redacted] Co. Signer: [redacted]

Your Ref.: ID of [redacted]

Dear **. [redacted]:

The Educational Funding Company (EFC) is a professional Martial Arts tuition billing and business consulting company. EFC has been engaged by the [redacted] & [redacted]. ([redacted] Martial Arts) located at [redacted], [redacted] Rl [redacted] to administer tuition payments. The monies collected from students are promptly disbursed to school.

All the payments have been withdrawn as per the terms of the agreement, enclosed here with for your reference.

Please be informed that the school ([redacted] Martial Arts) is directly dealing this case with **. [redacted] through her attorney (**. [redacted] in [redacted], Rode Island).

To the best of our knowledge an amicable settlement has been reached regarding this matter.

If you have any questipns concerning your account, please contact [redacted] ext.[redacted] Monday -Thursday 9:30 AM to 5:00 PM and Friday 9:30 AM to 3:00 PM.

Thanks you

Sincerely,

[redacted] Contract Office

Review: I faxed them a letter last June terminating the contract because my son and daughter were not taking Karate class anymore.

However, they have kept charging my credit card $245.00 every month. I had contacted them twice by phone and I faxed them the termination notice.Desired Settlement: Refund three $735.00

Business

Response:

October 4, 2013

Dear **. [redacted]:

The Educational Funding Company has beerfengaged by the [redacted] MARTIAL ARTS OF [redacted]. School to administer tuition payments.

Our record indicates that the above account has been closed and refunded $257.25 as per the request of the account holder.

We apologize for any inconvenience this situation may have caused.

If you have any questions concerning this letter or the above account, please call this office. Monday-Thursday 9.30 AM to 5.00 PM and Friday 9.30AM to 3.00 PM.

Thanks you

Sincerely,

Review: I originally joined a gym ([redacted]) for a period of one year on Nov 20th, 2011 at a fee of $129.00 per month. In 2012 I called to cancel my contract for service at [redacted] ([redacted]) and was told I had to send a letter by certified mail to the Educational Funding Company in order to properly cancel my contract. I then sent a letter via certified mail and canceled my contract. My account number is [redacted]. I made full payments for the entire year.

Now I have recently received a collection notice in the amount of $8901.00. This amount is WELL above any possible contract amount and a possible fraudulent claim against me.Desired Settlement: I would like my account officially closed without a claim against my credit.

Business

Response:

See attachment or check attachment tab.

Review: My account #[redacted] with the Educational Funding Company should have been terminated or closed by 10/10/14. This was a 1yr contract which payments were fulfilled. My son no longer attends this school and has not attended since August or Sept. 2014. I have been notified by a representative that this account would be cancelled and that I would not be billed after October 10 2014. I am now being charged for the month of November and my account states that it was renewed. I never agreed nor signed anything regarding an auto-renewal. I have reached numerous representatives which have provided me with information that the account has been closed or settled but after a few weeks the same problem arises.

I would just like to close the account and not be billed anymore for a service that I haven't received in months.Desired Settlement: I would just like to close the account and not be billed anymore for a service that I haven't received in months. A confirmation of closure would be appreciated.

Business

Response:

Dear [redacted],

Review: I moved a few months ago. I contacted them and told them I was moving. They provided me with an email to send the information needed to cancel my account. I scanned and sent the information that was required to have my account canceled. I've received a few phone calls stating that there was an error with my account and that I needed to speak with an "account specialist". When I call, I've done this a few times and it's very tedious, I just keep getting redirected to the operator. I don't want this unethical company destroying my credit.Desired Settlement: I want the account canceled and any damage that has impacted my credit fixed!

Business

Response:

Dear [redacted],

Review: I had taken several trial classes at the newly opened [redacted] and [redacted]. [redacted], the owner and instructor, wanted to ensure I was satisfied with the classes before signing up. After a couple of classes I wanted to find out more about becoming a member of the facility. [redacted] had told me that it would be $10 a class. After one of the trial classes I was speaking with [redacted] in order to verify the classes were $10/class. He informed me that it was actually $40/month which breaks down to be $10/class assuming that an individual comes once a week. I expressed that the way he had verbally marketed it to me was $10/class. I explained to [redacted] that I travel very often for business and cannot commit to $40/month because I often would not be able to make it for several weeks at a time. [redacted] then expressed that he would talk to the “corporate financiers” to see what he can do.

The next trial class [redacted] informed me that he had worked out a deal with these individuals that would allow me to pay $14/class. I expressed my gratitude and again reiterated how I could not commit to a monthly payment. We had a lengthy conversation in which I was reassured again and again that I would be charged per class.

I then moved over to the desk where [redacted] would take down my information. At this point I had been lead to believe I will be signing up for $14/class charges based on attendance. As I sat down I again confirmed that this would be the charge. I agreed to sign the contract under these circumstances, and give my credit card information.

Due to work travel I was not able to attend class for several weeks. I was very unpleased to find a $50 charge on my credit card December 5th (the last time I attended a class, which was a trial class, was in November). I contacted the 1-800 number and was informed by a rude operator that they could not help and I would be contacted by someone who could. I did not receive any calls or emails. I received another $50 charge January 6th. I contacted [redacted] for an explanation, and reimbursement of the charges I did not agree to and specifically stated “I would like my credit card to be canceled from you services “. If I had agreed to been charged monthly (which I clearly did not), I would expect a $40 charge/month, again I do not understand where $50 comes from, it is extremely troublesome that this amount ($50) was never mentioned.

((Please find the Email conversation attached))

I received an email back stating that the $50 fee was in my contract, there is nothing he can do, and I will be charged $50 for canceling. It is fraud in the inducement to lead me into signing a contract that states something different then is being verbally agreed upon. The contract I signed was under done so under fraudulent pretenses and cannot be upheld.

I responded with exact details of the night of the agreement as seen in the email chain below. I did not receive a response from [redacted] or [redacted] regarding an apology, taking responsibility or actions they will take, which is a very unprofessional way to conduct business. I asked for a corporate representative to speak to about this situation and was not given any information.

I have now received another $50 charge on my credit card for the month of February. That is a total of $150 of charges that I did not agree to and that have been wrongfully charged to my account. At no point was I unclear that I no longer wished to subscribe to their services stating “I would like my credit card to be canceled from you services “.

After contacting the Educational Funding company several times, speaking with Raj Samuel I was assured that my account has been canceled. I then received another charge to my card. I contacted the Educational funding company again to ask for explanation and proof that my credit card was canceled. They did ensure me that my charges would be refunded; however, I did not receive any proof, therefore I proceeded with canceling the current credit card. I had disputed all the fraudulent charges on my credit card and were reimbursed for those transactions. I continue to get charges on the canceled credit card and now am receiving letters from a collection agency for the collection of $1,200 in fraudulent charges, even getting charged twice in one month! This wrongdoing has weighed on me for 7 months now, I will not allow this to effect my line of creditDesired Settlement: I would like a letter written by the management of the Educational Funding Company ensuring that the fraudulent charges accumulating to $1,200 have been dropped, that my account information has been removed from their system, that I have been removed from their telephone list, that I will never have false charges posted to my canceled credit card account and that the collection agency is informed of the discrepancy and told to remove this account for collection. I would also like an apology for the mistreatment of me, and my time, and the false promises that they have made when I was told my account was canceled.

Business

Response:

Dear [redacted],

Review: I attended [redacted] Jiujitsu only once in 2013 despite paying $135 monthly fee. After my bank discontinued my debit card on file, I decided to discontinue payments to the martial arts school due to nonattendance. I received a bill for April 2014 on 3/20/14 and subsequently called the Educational Funding Company to cancel Account 186-145. I spoke to a representative and made my request to terminate the account clear to the rep. In addition, I sent an e-mail to [redacted] on April 15 to confirm my cancellation. I sent her my new updated address change along with my new business card specifying that I wish to terminate for nonattendance and can no longer attend due to distance to jiujitsu school from home and office. [redacted] requested documentation. I e-mailed her and sent hard copy by postal mail documenting my home address in Fremont and my new workplace in [redacted]. The company obviously received my information because they now send bills to my new home address but will not terminate the account. I am not using the martial arts school service and am not under contractual obligation to continue the service.Desired Settlement: Discontinue the account and remove all false billing for non-service. I have terminated the service in writing yet business continues to bill me

Business

Response:

Dear [redacted],