Educational Testing Service (ETS)

I am writing in regards to my complaint # [redacted] I recently contacted a member of the ETS Test Taker team regarding the problem with my ETS exam ( TOEFL EXAM ) and I was able to reschedule my test Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

The response below is requesting that the candidate contact us due to privacy issues:From: TTA GRE Advocacy [mailto: [redacted] ] Sent: Wednesday, September 24, 12:PMTo: [redacted] Subject: The GRE® revised General Test/Case# [redacted] /Revdex.com Case# [redacted] Dear [redacted] I am writing in response to the complaint you filed with the Revdex.com concerning the GRE® revised General Test that your girlfriend was registered to take this monthPrivacy laws require that requests to update or release information of a personal nature (such as identification, address, designated institutions, and account history) come directly from the test taker onlyPlease advise the test taker that a complaint must be filed by her directly In addition, when filing a complaint, identifying information should be provided so that a profile can be locatedRegards, [redacted] *** AdvocateEducational Testing ServiceTest Taker Advocacy Dept

Please see our response to the customer rejection, below:Thank you for contacting the GRE Program Dear [redacted] We have received your response from the Revdex.com complaint regarding the GRE additional score report request placed on December 04, You are concerned because we have not agreed to waive the fee for the order placed, but have agreed to waive the penalty fee charged when you disputed the payment with your card companyAs previously communicated to you, once a request is submitted, it cannot be canceled, changed or refundedThis information is made available on our website and in our printed materialsThe information is also stated at the time of the transaction before you submit and confirm paymentWe do realize that after you placed the order, you came to know that the report was not required by the schoolHowever, the order had been placed and the report was sent to the school, which makes you responsible for the fees associated with the service that was provided to you When you chose to dispute the charge with your credit card company we receive notification from your financial institution which will reverse the charge resulting in a credit to your credit card account, but not a cancellation of the orderThis generates a bill on your GRE account for the amount of the additional score report request, along with a $chargeback fee as a penalty for disputing the charge after the service was renderedThis creates a total bill of $When there is a bill on your account, it places your scores on hold and no information is released until the bill is satisfiedThis information is also stated on our website under "Payment Policies", stating: ¦All outstanding balances incurred from prior ETS tests and/or services must be paid in full in order to register for any future ETS test or serviceAs a customer service gesture we have agreed to waive the chargeback fee as an exception, however you will still need to pay for the order that was processed and mailed to your designated institution Please reply back at your earliest convenience if you wish to remit payment and accept these termsSincerely, [redacted] ***nAdvocateETS/Test Taker ServicesTest Taker Advocacy Group Revdex.com Case # [redacted]

Please see our response below:From: TTA GRE Advocacy [mailto: [redacted] ] Sent: Thursday, October 09, 10:AMTo: [redacted] Subject: The GRE® revised General Test/Case# [redacted] Dear [redacted] I am writing in reference to the complaint you filed with the Revdex.com concerning the GRE® revised General Test that you were scheduled to take on August 2, According to your complaint, you received a bill from ETS "detailing $in cumulative charges." Please note, our records indicate that there is not a balance due on your account According to our investigation, you registered on 7/30/at 12:P.M At this point you were already within the penalty period for reschedules and/or cancellations On 8/18/you processed a chargeback with your credit card company resulting in a delinquent account for a balance of $for the original test fee of $plus a service charge of $for the chargeback processed On 9/21/ETS was successful in reversing this chargeback On October 1, 2014, as a courtesy, ETS processed a refund back to your credit card in the amount of $which represents the 50% refund you would have received had you canceled outside the penalty period less the $for the service fee for the chargeback you processed As previously stated, currently your account is up to date an there is no balanceI hope this information is helpful and I wish you success in all your professional endeavorsSincerely, [redacted] ***, AdvocateEducational Testing Service (ETS)Test Taker Advocacy Department

Please see our response below:-----Original Message-----From: TTA GRE Advocacy [mailto:[email protected]] Sent: Wednesday, December 31, 8:AMTo: [redacted] Subject: GRE® revised General Test / Case ID [redacted] Revdex.com Case [redacted] Dear [redacted] ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the 50% refund you received for canceling the GRE® revised General Test that was scheduled for January 7, It is the candidate's responsibility to become familiar with all policies and procedures before entering in to a contract of services to be renderedThe test and registration fees we collect go toward the development, planning, and administration of tests as well as the scoring of tests and the reporting of scoresThese fees support a multitude of activities needed to administer the tests, and score and report the test results, which include but are not limited to Registration system maintenance and support, test material production, shipping expenses, test center facility and staffing costs, scoring activities (which as you know, are very complex and involve a number of steps to ensure accuracy and fairness) and Quality control for all activitiesYou are given the following message before completing the registration for GRE®: "By clicking the COMPLETE APPOINTMENT button below, you agree to all terms and conditions related to payments, reschedules, cancellations, refunds and other policies set forth by your sponsoring organization." Therefore, a registrant is confirming, before paying, that they have read all policies and procedures set forth in the GRE® Information and Registration Bulletin (refund policy on page 15) at www.ets.org/gre As such, Educational Testing Service (ETS) is unable to comply with your request for a full refundI wish you much success in your future academic endeavors Sincerely, [redacted] , AdvocateEducational Testing ServiceTest Taker Advocacy Dept

Please see our response below:From: TTA Praxis Advocacy [mailto:[email protected]] Sent: Wednesday, March 18, 9:AMTo: [redacted] Subject: Revdex.com [redacted] Revdex.com [redacted] ETS Cust ID [redacted] Case [redacted] [redacted] ETS was notified by the Better Business Bureau (Revdex.com) that you were not able to complete your scheduled exam on March 16, I regret the inconvenienceWhen notified of the issue, you were contacted and rescheduled for the March test administration We are also refunding the test fee paid for the March test adminPlease allow five to seven business days for the process to completeAgain, I apologize for the inconvenience If I may be of further assistance, please let me knowRegards, [redacted] Test Taker AdvocateThe Praxis Program

Please see the response sent Friday January 30th below:-----Original Message-----From: TTA GRE Advocacy [redacted] Sent: Friday, January 30, 12:PMTo: [redacted] Subject: GRE Case ID [redacted] - Revdex.com Dear [redacted] We are writing in response to your recent GRE billing complaintAfter a review of our records, we confirm that a refund is not due to you.However, we have expunged the registration fee portion of the billThe remaining charge back fee will remain on your accountYou will received an adjusted bill in the mail Thank you, [redacted] Advocate?

Revdex.com: Yesterday I received an email from ETS informing that a voucher was made available for me to reschedule my test.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Please see our response below:Dear [redacted] ***, Per the Revdex.com (Revdex.com) case and our telephone conversation of October 22, 2014, I have refunded $back to your credit card so that you may reschedule the Praxis II Math: Content Knowledge exam at your convenienceHowever, you did not permit enough time for this transaction to transfer from our bank to yoursYou then asked your bank, on October 28, to do a chargeback of the $causing there to be a $chargeback fee on your Praxis accountAs a one-time courtesy, I have removed the $fee and you now have a -zero- balance on your Praxis accountI hope this information is helpfulRegards, [redacted] , Advocate

Please see our response to the rejection below: From: TTA GRE Advocacy [mailto: [redacted] ] Sent: Wednesday, October 15, 3:PMTo: [redacted] Subject: The GRE® revised General Test/Case# [redacted] Dear [redacted] I am sorry you are not satisfied with the results of our investigation however, we cannot comply with your request for a full refund of your test feesPer the GRE® website, it states: "Canceling Your Test Registration Fees and Policies •If you cancel your revised General Test registration no later than four days prior to your test date (days for individuals in Mainland China), you will receive a refund equivalent to half of the original test feeFor example, the deadline to cancel a Saturday appointment at a testing location in the United States is TuesdaySee Payment and Refund Policies." Since you did not register for the exam until July 30, 2014, you were ineligible for rescheduling your exam or canceling your appointment for a partial refundThe partial refund that was processed was processed as a one time courtesy Please note, when registering for an exam via the Internet, you are presented with the following: "By clicking the "Complete Appointment" button below, you agree to all the terms and conditions related to payments, reschedules, cancellations, refunds and other policies set forth by your sponsoring organization." To complete your registration, you clicked "Complete Appointment" If we can be of assistance on any other matter, please do not hesitate to contact us Regards, [redacted] ***, Advocate Educational Testing Service Test Taker Advocacy Dept

Please see our response below:-----Original Message-----From: TTA GRE Advocacy [mailto:[email protected]] Sent: Wednesday, March 11, 12:PMTo: [redacted] Subject: The GRE® Subject Test/Case# [redacted] Dear [redacted] I am writing in response to the complaint you filed with the Revdex.com concerning the GRE® Subject Test you are scheduled to take on April 18, According to your complaint, you are requesting that you receive a full refund for your test fees because you wish to cancel your appointment and register for the revised general TestPlease note, the reschedule and cancellation policies are clearly stated on the website, [redacted] You must reschedule or cancel your test no later than four days before your test date or your test fee will be forfeited If you reschedule your test date, you will be charged a fee of US$If you cancel your test no later than four full days prior to your test date, you will receive a refund equivalent to half of the original test feePlease note, when registering for an exam via the internet, you are presented with the following: "By clicking the "Complete Appointment" button below, you agree to all the terms and conditions related to payments, reschedules, cancellations, refunds and other policies set forth by your sponsoring organization." To complete your registration, you clicked "Complete Appointment"To cancel your test registration, contact GRE Services by phone or fax with your requestYour request must include your name, date of birth, address, registration number and test dateMailed requests must be received no later than four full days prior to your scheduled test date If you choose to cancel your test registration for your April 18, exam, you will receive the equivalent of 50% of your test fees as stated in the policy aboveRefunds for paper-based tests are processed after the score reporting date for that specific test administration I hope this information is helpful to you and wish you much success in your future academic endeavors Sincerely, [redacted] ***, AdvocateEducational Testing ServiceTest Taker Advocacy Dept

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

Please see our response below:From: TTA GRE Advocacy [mailto:[email protected]] Sent: Friday, February 20, 3:PMTo: [redacted] Subject: GRE Refund - Case ID [redacted] - Revdex.com Case - ** Dear [redacted] We are writing in response to your recent complaint: After careful review of your complaint we have issued you a refund of the January 3rd, GRE registration fee.Please allow 7-business days for the credit to post to your credit card account that you used to purchase the registrationWe do apologize for the inconvenience and wish you much success with your future endeavors Thank you, [redacted] , AdvocateGRE Services

Dear [redacted] , I have received your reply from the Revdex.com that you filed regarding the GRE reduction voucher that you purchasedYour voucher was issued one year ago on December 3, The voucher is valid for one yearIf you did not receive the voucher, it is your responsibility to follow through to see what happenedI apologize but I cannot comply with your request for a refundPlease let me know if you have further questionsSincerely, [redacted] GRE Test Taker Advocacy MESSAGE: Complaint: [redacted] I am rejecting this response because: Your business never sent my certificateYou can make up any rule you want to, it does no justify the fact that you took dollars of my money and never delivered the productPlease return my moneyYour company makes enough moneyI don'tYou are being petty in the grand scheme of thingsYou cant just rip me off just because the rule you made implies that you canPlease return my moneyYou did not send my certificateI will take a new one to replace the one you NEVER SENTIve had it with test companies and text book manufacturers scamming college studentsFrom: TTA GRE Advocacy [ [redacted] ] Sent: Friday, December 19, 2:PM To: [redacted] Subject: Case ID [redacted] - GRE Revdex.com Conmplaint - JM Dear [redacted] , ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the policy set forth by Educational Testing Service (ETS) with regard to the Fee Reduction Certificates for the GRE® revised General TestPer the web page regarding how to apply and policies for the Fee Reduction Certificate at [redacted] : ETS offers a limited number of GRE Fee Reduction Certificates on a first-come, first-served basis that are available for college seniors and unenrolled college graduates who meet eligibility requirementsA Fee Reduction Certificate may be used for one GRE® revised General Test and/or one GRE® Subject TestIndividuals meeting the eligibility requirements will be required to pay percent of the full test feeFee Reduction Certificates are not retroactive and they cannot be replaced if lost or stolenThere are no refunds for unused Fee Reduction Certificates and no refunds will be provided to examinees who are not admitted to the test for any reason (including unacceptable identification)You agreed to this policy when you applied for the certificateAs such, Educational Testing Service (ETS) is unable to comply with your request for a full refund of $you paid for the certificateI regret that I cannot comply with your request and wish you much success in your future academic endeavors [redacted] Advocate GRE Services

Please see our response below: [redacted] ETS was notified by the Revdex.com (Revdex.com) of the issue with the identification you presented at the test center for the October 30, GRE Revised test administrationPrior to completing a registration, our test takers are provided the requirements for admission in the test centerThis policy is emphasized on our Website, www.ets.org/gre, as well as Page of The GRE Information Bulletin, “You are responsible for ensuring that the name you used to register exactly matches the name on the ID document(s) you will present at the test center.” It is unfortunate that you were not able to review this requirement prior to completing your registration For security reasons, a profile cannot be changed once the registration is confirmedThe test centers may not allow our examinees to complete tests with name discrepancies, because once reported, we cannot change the name on the reported score The name used at the time of the test becomes part of the test taker's permanent record The discrepancy on this profile is determined to be a candidate errorAs a one-time exception, a refund is issued to your account Please allow to business days for the process to completeWe cannot change your name on this registration and so a new profile has to be created that will be an exact match to the ID requirement which you will present at the test center The middle name field just needs your middle initial as this field is limited to one character The first and last names, however, must be exact matches If I may be of further assistance, please let me knowRegards, [redacted] Test Taker AdvocateGRE Program

Please see our response below:From: TTA GRE Advocacy [mailto: [redacted] ] Sent: Monday, September 22, 10:AMTo: [redacted] Subject [redacted] Revdex.com [redacted] ETS Case [redacted] GRE® Fee Reduction Voucher Refund [redacted] , ETS was notified by the Revdex.com (Revdex.com) about your dissatisfaction with the cancel/refund policy regarding your GRE® fee reduction program for which you appliedWe have documentation of your request for a refund of the amount you paid for the partial cost of the GRE® test feeI regret that you were not able to use the voucherETS offers a limited number of fee reduction vouchers for test takers who may not be able to pay the full cost of the GRE® test fee due to their current financial circumstances Test takers who are unemployed are included in this restricted criteria Because of the limited number of vouchers available for each testing year, strict policy adherence is required for the application and approval process Once the candidate is approved and given a voucher, similar opportunity for the next candidate diminishes and the number of voucher is now reduced A voucher issued on an approved status cannot be rescinded or reissued to another test taker It is for this reason that applicants are notified prior to applying for this benefit that once issued , there can be no refunds for unused Authorization voucher When you contacted our organization, you were given the Website, for the fee reduction, and the application form, http://www.ets.org/s/gre/pdf/gre_fee_reduction_unemployed.pdf, for the unemployed Refund guidelines are listed under the Policies information Under GRE® Fee Reduction Program for the Unemployed, http://www.ets.org/gre/revised_general/about/fees/reductions/ The issuance of this fee reduction voucher caused another test taker who also qualified to be denied the same opportunity to which you were privileged While I understand your change of heart and unwillingness to pursue this venture, the fee reduction processing of this application is complete and the transaction is final I regret that I am unable to comply with your request for the partial payment of required fee for this serviceI hope this information will help you to understand why we were not able to process your request when you contacted us on September Thank you for giving us this opportunity to respond, and I wish you continued success in your academic endeavorsRegards, [redacted] GRE Program

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWhile the information that the representative provided is inaccurate, as my credit card was billed two payments in the exact same amount on November 27th and no payments were made on December 1st, a supervisor at the company has notified me that, "I don't owe a bill" anymoreI would like to note that although this billing issue has been resolved, the representatives at ETS have been very rude on the phone when I tried to resolve this matter and that ETS continues to note information which is incorrectI would not recommend this company for Better Business Accreditation Regards, ***

Complaint: [redacted] I am rejecting this response because:I am following up with you because I have been issued a bill for $dollars I was not allowed to take a test, contacted the Revdex.com and the fee was refunded but am now told that I still owe $ My reference numbers with ETS are [redacted] and [redacted] I am merely asking that the fee be discharged since I was not allowed to test and monies for test were refundedThank you for your time and consideration Regards, [redacted] ***

I took the core writing test 5722 on July 23,2019 candidate 11053629 and had the same essay I had the time before. The one on cell phones, which is not a very good essay in the first place. Can there be some thing done about this? I feel it put me in a disadvantage on my essay. I also want to complain about the multiple choice questions. I felt the use of abnormal literature questions were confusing. I have never even heard of that literature used and it is not common use. This feature needs to be addressed. Very disappointed! Hard exam Taken it 7 times miss by a few points. This exam needs to be made friendlier. I feel some adjustment needs to be made on this. Thank you. Penny Kaiser

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***