Educational Testing Service (ETS)

Plesae see our response below:Dear [redacted]  Your complaint to the Revdex.com (Revdex.com), Case #[redacted], regarding the score report you ordered on the GRE website, has been forwarded to me for an investigation. You are stating that, “ETS is holding my GRE scores for ransom because I...

sent out a score report in error.” You ordered the score report online and the statement on the order site states:  Ordering ASRs Online ?  For faster processing, order additional score reports online. You will need to create or have a My GRE Account to use this service. ?  When ordering ASRs online, you can select to send scores from your Most Recent, All or Any specific test administration of the General Test and/or Subject Tests. (These options are also available when you call GRE® Services to place an ASR order.) ?  Credit/debit card only ([redacted]) will be accepted. ?  Once a request is submitted, it cannot be canceled, changed or refunded. ?  Score reports will be sent to your designated institutions approximately five business days after your order is placed. You canceled the $27.00 payment and this created a delinquent notation on your account.  I understand the frustration you are feeling, but the score report was sent, even if you stated that you placed the order in error.  As an exception, I can waive the $20.00 charge-back fee, but since the report was sent, you are liable for the $27.00 fee.   Please contact me once you have made the $27.00 payment and refer to your Case #[redacted]  I can then waive the $20.00 charge-back fee.  Sincerely,[redacted] Educational Testing Service Test Taker Advocacy  GRE  Services

Dear [redacted] I have received your Revdex.com complaint regarding the GRE that you were scheduled to take on August 30, 2013. You are asking for a full refund of your test fees. According to our records, we made an exception and issued you a fee waived voucher on 10/23/2013 so that you could...

schedule another test. It appears that you were unaware of the voucher. Since the voucher has not been used and is now expired, I have requested a full refund of your test fees. Please allow up to two weeks to receive a refund check that will be sent to your address in [redacted]. If you have further questions, please contact me. Sincerely, [redacted] GRE Test Taker Advocacy

Please see our response below:?From: TTA GRE Advocacy [mailto:[email protected]] Sent: Friday, October 31, 2014 9:13 AMTo: [redacted]Subject: [redacted] - October 30, 2014 GRE Test - Case #1[redacted] - DJ [#[redacted]] Dear [redacted] I am writing with...

regard to the GRE® exam that required rescheduling due to your emergency issue. Thank you for providing the documentation so that I can provide a voucher for you to reschedule another exam free of charge.    Please use the voucher below for scheduling a new exam date in your online GRE account, or by calling Prometric at [redacted] This Voucher is good for one year from today's date. Voucher: [redacted] I hope this information is helpful to you and wish you much success in your future academic endeavors.   Sincerely,[redacted] AdvocateEducational Testing ServiceTest Taker Advocacy Dept.

Please see the program response below:Case # [redacted] When a test taker registers for a Texas Educator Certification (TEC) exam, there are several “Compliance with Rules” statements the test taker must acknowledge before being allowed to continue with the registration...

process.  One of those statements included the following text: “You must read and agree to the conditions set forth in the current Registration Bulletin concerning the test administration, fees, ID requirements and confidentiality of all test questions. Submission of your online registration will confirm that you have read and agree to the conditions set forth in the Registration Bulletin. By submitting your registration for a Texas Educator Certification Program test, you are agreeing to abide by all procedures and policies contained in the current Registration Bulletin, on the ETS TExES website and/or communicated to you at the test administration for which you are registering.” Upon acknowledging this, they are presented with another page and they have to manually mark the checkbox agreeing to this: “I acknowledge that I have had adequate opportunity to review the instructions, rules, policies and all other terms and conditions that apply to my test registration and administration that are contained in the current Registration Bulletin and on the ETS TExES website.” Once the correct test has been selected, and before the check-out page, they are again presented with this information which they have to manually acknowledge by marking a check box: “You may cancel a test for which you have registered through your account on this website. You may also cancel by completing and submitting the Test Cancellation form. The Test Cancellation form is available in the download library for the test you are taking. I acknowledge that I have had adequate opportunity to review, to my satisfaction, the test cancellation policy above and the cancellation deadlines and refund information in the appropriate Registration Bulletin.” The Registration Bulletin referenced throughout this process has a link on the left hand side of the main page of www.texes.ets.org. At the same time, it is also referenced in the FAQ’s which the complainant mentioned reading thoroughly. On page 32 of the 2013-2014 TExES Registration Bulletin, it clearly states the test cancellation policy: “If you register to test less than three days prior to the test date and then cancel, you will not be eligible for a refund. If the cancellation is processed online or by phone no later than three days prior to the test date, the full test fee (including the International Site fee) will be refunded, minus a refund fee of $30. Cancellations processed online or by phone less than three days prior to the test date will not be eligible for a refund.” [redacted] was scheduled to test on 10/15/2014 (Special Education EC-12 161) and she processed the cancellation online on 10/14/2014 at 11:54 a.m.  Per the policies set forth in the Registration Bulletin and acknowledged and agreed to by the test taker, [redacted] was not eligible for a refund of her test fees.  ___________________________[redacted] Teacher Licensure and CertificationState Based Educator Assessments[redacted]

Customer was contacted by phone today, 10/1/14 and advised that we will be refunding the balance of his GRE exam  fee.

I am writing  in regards to my complaint #[redacted] I recently contacted  a member of the ETS Test Taker team regarding the problem with my ETS exam ( TOEFL EXAM ) and I was able to reschedule my test  
Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

one time exception voucher provided to test taker to reschedule his test - please see email sent to test taker 12/16/2014 -----Original Message----- From: TTA TOEFL Response [redacted] Sent: Tuesday, December 16, 2014 11:22 AM To: [redacted] Subject:...

TOEFL - case # [redacted] [#[redacted]] Dear [redacted] I am writing to you regarding the TOEFL that you were scheduled to take on December 6, 2014. You state that you were not able to test because you did not present proper identification. If you are testing outside your country of citizenship, you need to bring your valid passport to the test center. Please review the identification requirements by accessing the link below. [redacted] I will make a one time exception and provide you with a voucher to schedule another test. The voucher is valid for one year. Please access the voucher from your TOEFL profile in the view order screen. You can register online and use the voucher number as your payment. If you have further questions, please contact me. Sincerely, [redacted] TOEFL Test Taker Advocacy

Complaint: [redacted]
I am rejecting this response because:
With all due respect, this reply fails to address my concerns.  I am raising the ethics of ETS's business practices in various ways: 1) The fees they charge young people are outrageous; 2) The "service fee" for cancellation is exorbitant and unjustified - it is unjustifiable; 3) They represent a monopoly as no other companies handle these tests; 
4) ETS's cancellation policy is unnecessarily complicated; they request students have to send a letter in writing to request a cancellation; this is tedious, takes time, and really outdated.  Why can a student sign up online, but cannot cancel? The response given was the same old same old comment: "Our website clearly states..." This is a poor defense; since students are underprivileged, unexperienced peoples, they have little recourse to defend themselves.  They do not have a large organization to defend themselves; they are not part of a large, organized group.  The company summarily refuses to address these concerns. I feel strongly that legal action should take place; in a court of law, ETS would probably lose a big, class action suit and be forced to pay millions of dollars - as they should.  Someone should litigate - it seems a pretty strong case, if you ask me. ETS could do the right thing and change their practices upfront - and perhaps that would go a long way in preventing litigation and/or huge restitution. What I would like is: 1) A refund; 2) A reduced cancellation fee for ALL students; 3) A simpler, quicker cancellation procedure. 
Regards,
[redacted]

Please see our response below:Dear [redacted] ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the policy set forth by Educational Testing Service (ETS) with regard to the Fee Reduction Certificates for the GRE® revised General Test.  Per the...

web page regarding how to apply and policies for the Fee Reduction Certificate at [redacted]
 ETS offers a limited number of GRE Fee Reduction Certificates on a first-come, first-served basis that are available for college seniors and unenrolled college graduates who meet eligibility requirements. A Fee Reduction Certificate may be used for one GRE® revised General Test and/or one GRE® Subject Test. Individuals meeting the eligibility requirements will be required to pay 50 percent of the full test fee.Fee Reduction Certificates are not retroactive and they cannot be replaced if lost or stolen. There are no refunds for unused Fee Reduction Certificates and no refunds will be provided to examinees who are not admitted to the test for any reason (including unacceptable identification). You agreed to this policy when you applied for the certificate. As such, Educational Testing Service (ETS) is unable to comply with your request for a full refund of $92.50 you paid for the certificate.  I regret that I cannot comply with your request and wish you much success in your future academic endeavors.  [redacted] AdvocateGRE Services

As per a conversation on March 23rd, the test taker will be getting balance removed from the file.

Please see our response below:-----Original Message-----From: TTA GRE Advocacy [mailto:[email protected]] Sent: Wednesday, December 31, 2014 8:29 AMTo: [redacted]Subject: GRE® revised General Test / Case ID [redacted] Revdex.com Case [redacted] Dear [redacted] ETS was notified...

by the Revdex.com (Revdex.com) that you submitted a complaint regarding the 50% refund you received for canceling the GRE® revised General Test that was scheduled for January 7, 2015.  It is the candidate's responsibility to become familiar with all policies and procedures before entering in to a contract of services to be rendered. The test and registration fees we collect go toward the development, planning, and administration of tests as well as the scoring of tests and the reporting of scores. These fees support a multitude of activities needed to administer the tests, and score and report the test results, which include but are not limited to…Registration system maintenance and support, test material production, shipping expenses, test center facility and staffing costs, scoring activities (which as you know, are very complex and involve a number of steps to ensure accuracy and fairness) and Quality control for all activities. You are given the following message before completing the registration for GRE®: "By clicking the COMPLETE APPOINTMENT button below, you agree to all terms and conditions related to payments, reschedules, cancellations, refunds and other policies set forth by your sponsoring organization." Therefore, a registrant is confirming, before paying, that they have read all policies and procedures set forth in the GRE® Information and Registration Bulletin (refund policy on page 15) at www.ets.org/gre.  As such, Educational Testing Service (ETS) is unable to comply with your request for a full refund. I  wish you much success in your future academic endeavors.   Sincerely,[redacted], AdvocateEducational Testing ServiceTest Taker Advocacy Dept.

Please see our response below:[redacted] ETS was notified by the Revdex.com (Revdex.com) of the issue with the identification you presented at the test center for the October 30, 2014 GRE Revised test administration. Prior to completing a registration, our test takers are provided the...

requirements for admission in the test center. This policy is emphasized on our Website, www.ets.org/gre, as well as Page 12 of The GRE Information Bulletin, “You are responsible for ensuring that the name you used to register exactly matches the name on the ID document(s) you will present at the test center.”  It is unfortunate that you were not able to review this requirement prior to completing your registration.  For security reasons, a profile cannot be changed once the registration is confirmed. The test centers may not allow our examinees to complete tests with name discrepancies, because once reported, we cannot change the name on the reported score.  The name used at the time of the test becomes part of the test taker's permanent record.  The discrepancy on this profile is determined to be a candidate error. As a one-time exception, a refund is issued to your account.  Please allow 7 to 10 business days for the process to complete. We cannot change your name on this registration and so a new profile has to be created that will be an exact match to the ID requirement which you will present at the test center.  The middle name field just needs your middle initial as this field is limited to one character.  The first and last names, however, must be exact matches.   If I may be of further assistance, please let me know. Regards,  [redacted]Test Taker AdvocateGRE Program

see attached

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While the information that the representative provided is inaccurate, as my credit card was billed two payments in the exact same amount on November 27th and no payments were made on December 1st, a supervisor at the company has notified me that, "I don't owe a bill" anymore. I would like to note that although this billing issue has been resolved, the representatives at ETS have been very rude on the phone when I tried to resolve this matter and that ETS continues to note information which is incorrect. I would not recommend this company for Better Business Accreditation. 
Regards,
[redacted]

Please see response below:-----Original Message-----From: TTA GRE Advocacy [mailto:[email protected]] Sent: Tuesday, March 24, 2015 1:09 PMTo: [redacted]Subject: Case ID [redacted] - GRE - Issued Refund - Revdex.com Dear [redacted] We are writing in response to your GRE...

Refund complaint. We have made an exception and issued you a refund for the remaining portion of your GRE test fee. Please allow 7-10 business days for the credit to be reflected in your account.  Thank you, [redacted] AdvocateGRE Test Taker Advocacy

Review: I have never taken a CLEP exam before but due to a miscalculation in credits, my advisor suggested I go this route since I was out of time to take a full course at my university. I paid for the Principles of Management CLEP exam and study guide on the website and prepared as if I was taking a final for the class itself. I failed the CLEP exam I purchased because it was poorly written and needs to be replaced. The questions were so far out of left field I could not even make a "highly educated guess." I have graduated with honors and hold a 3.9 GPA. I did not fail the exam due to lack of effort on my part. I tried to bring attention to the problem with ETS. They never responded to my first complaint. After complaining again, I received a generic letter suggesting I use a study guide (which I did) so it is obvious they never even read the letter I sent them. The information ETS provides when selling their exams is extremely misleading and misguiding. You could study everything related to this subject ever published and still fail this test. ETS is a fraudulent company and a scam.Desired Settlement: I want a refund for the Principles of Management class

Business

Response:

The candidate had also reached out to ETS directly. A response to that letter was emailed to the customer yesterday. The customer response was similar to the one listed below:

February 3, 2016

The Revdex.com

Dear Sir or Madam:

I am writing in response to the complaint against Educational Testing Service filed by [redacted]

While we regret disappointing a customer, we wish to make you aware of the following points.

According to our records, [redacted] first communication to us was on January 19; we responded on January 29. This was the first communication we received from [redacted]

The College Level Examination Program (CLEP) Principles of Management examination covers material that is usually taught in an introductory college course in the essentials of management and organization. The examination, which the American Council on Education (ACE) recommends for college credit, requires knowledge of human resources and operational and functional aspects of management.

The process of developing the CLEP Principles of Management exam is both complex and rigorous:

· College faculty members in management develop questions based on the test specifications that comprise the full range of management content.

· The test specifications are based on surveying the curricula of a broad spectrum of major colleges and universities.

· The questions that comprise the test undergo a rigorous process of subject-matter and statistical validation.

· The questions, as well as the examination as a whole, are reviewed and approved by a test development committee composed of faculty from a wide variety of higher-education institutions who are currently teaching college-level management courses.

In the College Board publication, the 2016 Official CLEP Study Guide, we provide in the Principles of Management section three tools to help prospective test-takers prepare for the examination:

1. Full disclosure of test specifications and the relative frequency of questions in each content category.

2. One hundred and ten sample questions that provide an indication of the format and difficulty level of the examination, as well as also provide content for practice and review. Though a useful review tool, the sample questions do not constitute a practice exam, and knowing the correct answers to the sample questions does not guarantee satisfactory performance on the examination.

3. A link to additional study resources.

I hope this summary provides a clear understanding of both the content validity and the integrity of the CLEP Principles of Management examination.

Sincerely,

Assessment Development Department

Educational Testing Service

Rosedale Road Princeton, NJ 08541

Review: On December 23rd I realized there is a current ETS policy that would prohibit me from taking the GRE on an expired passport. But the website offers the option of calling or emailing their office of testing integrity [redacted]). I emailed their office on that day and since they were closed over the holidays and I did not receive a reply by December the 30th I called the office. I proceeded to tell the representative I was talking to that I had just applied for my passport to be renewed and what I was told was to bring the letter/receipt from my embassy to prove that my passport was being renewed and to come in with my old passport. On January 2nd I registered to take the test on January 3rd and paid the $195. I was not able to take the test on that date because of the id requirement and when I contacted the office of testing integrity I was forwarded to [redacted] who proceeded on telling me that I must have called a different office. I very clearly remember who I called as online I had access to the email address and the phone number. How would I have emailed the right office and then proceeded on calling the wrong one? Its just inadmissible and totally unfair to have to pay $195 for no reason when I was aware of the policy and could have just used my old GRE scores instead. I only paid the fees after I had the required documents and called the proper office. I have a family and I cannot afford to spend that much money for services that will not be rendered. ThanksDesired Settlement: I need to be refunded the $195 I paid after I was assured that I would be able to take the test as long as I had the proper documentation. Thanks

Business

Response:

Please see our response below:From: TTA GRE Advocacy [mailto:[email protected]] Sent: Friday, February 20, 2015 3:56 PMTo: [redacted]Subject: GRE Refund - Case ID [redacted] - Revdex.com Case - ** Dear [redacted] We are writing in response to your recent complaint: After careful review of your complaint we have issued you a refund of the January 3rd, 2015 GRE registration fee.Please allow 7-10 business days for the credit to post to your credit card account that you used to purchase the registration. We do apologize for the inconvenience and wish you much success with your future endeavors. Thank you, [redacted], AdvocateGRE Services

Review: I Paid almost $100 for a certificate to take the GRE test. I forgot about it because I did not plan to take the test right away. They never sent it to me and so I called them to ask how I could get the certificate (by email, or maybe they deliver it to my school, I had no idea) They tried to even say I never gave them the money. Then they said because it had been so long that I would have to pay again. They will not return my money nor will they send my certificate. They say its their rules. But people cant just practice bad business and take people' money because their rules allow it. This is not right. I am already broke. It s not right for testing companies and textbook people to take advantage of college students. Please help me get my money back or get a new voucher. I will have to take this stupid test from these people anyway to get into grad school. This is just not right. I am being essentially extorted because they know I have to take this test.Desired Settlement: I want a refund or replacement of a valid voucher. They say the one I paid for is "expired", which I would have no idea when it expired since I have never received the product. They asked me why I would let the time expire and the reason is because I did not know there was an expiration date on it because I never got it! Im so furious right now and I feel like Im being taken advantage of and extorted because NOW I AM BEING FORCED TO PAY AGAIN. There is no way around it because Im in school.

Business

Response:

Please see our response below:Dear [redacted] ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the policy set forth by Educational Testing Service (ETS) with regard to the Fee Reduction Certificates for the GRE® revised General Test. Per the web page regarding how to apply and policies for the Fee Reduction Certificate at [redacted]

ETS offers a limited number of GRE Fee Reduction Certificates on a first-come, first-served basis that are available for college seniors and unenrolled college graduates who meet eligibility requirements. A Fee Reduction Certificate may be used for one GRE® revised General Test and/or one GRE® Subject Test. Individuals meeting the eligibility requirements will be required to pay 50 percent of the full test fee.Fee Reduction Certificates are not retroactive and they cannot be replaced if lost or stolen. There are no refunds for unused Fee Reduction Certificates and no refunds will be provided to examinees who are not admitted to the test for any reason (including unacceptable identification). You agreed to this policy when you applied for the certificate. As such, Educational Testing Service (ETS) is unable to comply with your request for a full refund of $92.50 you paid for the certificate. I regret that I cannot comply with your request and wish you much success in your future academic endeavors. [redacted] AdvocateGRE Services

Consumer

Response:

Review: [redacted]I am rejecting this response because: Your business never sent my certificate. You can make up any rule you want to, it does no justify the fact that you took 100 dollars of my money and never delivered the product. Please return my money. Your company makes enough money. I don't. You are being petty in the grand scheme of things. You cant just rip me off just because the rule you made implies that you can. Please return my money. You did not send my certificate. I will take a new one to replace the one you NEVER SENT. Ive had it with test companies and text book manufacturers scamming college students. Regards,[redacted]

Business

Response:

Dear [redacted], I have received your reply from the Revdex.com that you filed regarding the GRE reduction voucher that you purchased. Your voucher was issued one year ago on December 3, 2013. The voucher is valid for one year. If you did not receive the voucher, it is your responsibility to follow through to see what happened. I apologize but I cannot comply with your request for a refund. Please let me know if you have further questions. Sincerely, [redacted] GRE Test Taker Advocacy MESSAGE: Review: [redacted] I am rejecting this response because: Your business never sent my certificate. You can make up any rule you want to, it does no justify the fact that you took 100 dollars of my money and never delivered the product. Please return my money. Your company makes enough money. I don't. You are being petty in the grand scheme of things. You cant just rip me off just because the rule you made implies that you can. Please return my money. You did not send my certificate. I will take a new one to replace the one you NEVER SENT. Ive had it with test companies and text book manufacturers scamming college students. From: TTA GRE Advocacy [[redacted]] Sent: Friday, December 19, 2014 2:11 PM To: [redacted] Subject: Case ID [redacted] - GRE Revdex.com Conmplaint - JM Dear [redacted], ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the policy set forth by Educational Testing Service (ETS) with regard to the Fee Reduction Certificates for the GRE® revised General Test. Per the web page regarding how to apply and policies for the Fee Reduction Certificate at[redacted]: ETS offers a limited number of GRE Fee Reduction Certificates on a first-come, first-served basis that are available for college seniors and unenrolled college graduates who meet eligibility requirements. A Fee Reduction Certificate may be used for one GRE® revised General Test and/or one GRE® Subject Test. Individuals meeting the eligibility requirements will be required to pay 50 percent of the full test fee. Fee Reduction Certificates are not retroactive and they cannot be replaced if lost or stolen. There are no refunds for unused Fee Reduction Certificates and no refunds will be provided to examinees who are not admitted to the test for any reason (including unacceptable identification). You agreed to this policy when you applied for the certificate. As such, Educational Testing Service (ETS) is unable to comply with your request for a full refund of $92.50 you paid for the certificate. I regret that I cannot comply with your request and wish you much success in your future academic endeavors. [redacted] Advocate GRE Services

Review: ETS serves as a testing center for the Praxis Series Tests designed to provide credentials for teachers. ETS guarantees to send a copy of the test results to two different entities. This service is included in the cost of taking the test which typically costs between 110$ and 150$. I elected to have my test results sent to the University I attend (required for graduation) and to the [redacted] (passing scores required for certification). The ETS website automatically offered to send one copy of the results to the [redacted] after confirming my permanent address. In other words, the choice of sending a copy to the [redacted] popped up without any prompting by me. The problem is this: The [redacted] does not accept test results from ETS because allegedly the two systems are not compatible. Have they heard of the U.S. Postal Service? This problem has been identified by personnel at ETS and the [redacted]. I contacted ETS and requested a copy of my test results be sent to me free of charge. I paid for two copies of my test results and they have really only sent one copy. They refused. They want an additional 40$. So, I have to pay to take the test and also pay to see my results?

This firm not only has a monopoly on educational testing certification but is knowingly scamming future teachers out of hard earned dollars.Desired Settlement: Just send my a copy of my test results at no extra charge.

Business

Response:

Please see our response below:?Dear [redacted] I am writing with regard to the Principles of Learning and Teaching: 7-12 (5624) exam you had taken on October 7 , 2014. I have made several unsuccessful attempts at reaching you by phone as I am getting a message that your 'mailbox is full'. Please contact me by telephone at [redacted] so that we can discuss the additional score report you are requesting. I am in the office Monday-Friday from 8:00 AM - 4:30 PM est. Regards,[redacted] AdvocateThe Praxis SeriesEducational Testing Service

Review: I recently completed a required test, through ETS. For $195, they state that results will be sent within 10-15 business days. 16 days after taking said-test, I still have received nothing, but there was a holiday the business day prior, so I decided to contact ETS myself, in order to double-check my wait-time. Customer service advised me to wait two more days, which I grudgingly allowed, again due to the 1-day holiday. On Wednesday, another representative informed me that my results were being held, because I had presented incorrect identification. This was false: I presented my driver's license with my exact name on it, which the Prometric Test Center [a subsidiary of ETS] can verify. I asked her if I was just supposed to wait, and she said yes, that a letter had been mailed that Monday prior. The next day, I called the ETS offices again, and a supervisor assured me that I would be contacted the next morning. I did receive an email the following day, a copy of the letter that the first representative had been sent out on Monday; it was dated Wednesday, and so the representative lied twice to me. Because I was so upset by this second letter, I tried calling the supervisor who had sent the copy of the letter, only to find she had left for the day. After much persistence, I was finally connected with a supervisor above her, who could only say she had no control over the matter and that I should be less specific in the future.

NOTE: I am married, but the test was in my maiden name. ETS strictly enforces the rule that you must have valid and exact identification, so I presented my valid license, which is still under my maiden name. However. Because I am ethical, I told the Prometric Center that I was married. I did not want any issues with security or even the appearance of withholding information. Prometric told ME to present my married ID as well, but to sign my maiden name. They wrote a note to that effect, to ETS. ETS failed, and I'm being held liable.Desired Settlement: Ideally, I'd love to have the fee for my next test waived. I don't have time for this silly inconvenience, especially when I followed the letter of the law, so to speak, in regard to ETS' rules. But I'm realistic. Thus, I'd just like an apology. Better yet: for this to never happen again. ETS is the only testing service that offers my required tests. It is wholly unacceptable and unfair that they have this monopoly, and I have to just sit back and settle for their incompetency.

Business

Response:

Please see our initial response below:From: TTA GRE Advocacy [mailto:[email protected]] Sent: Monday, July 14, 2014 10:42 AMTo: [redacted]Subject: Revdex.com [redacted] Revdex.com #[redacted] GRE #: [redacted] ETS Case [redacted] ETS was notified by the Revdex.com (Revdex.com) that you submitted a complaint regarding the reporting of your score for the GRE Revised test which you took in the June 20, 2014 test administration. You notified the Revdex.com that you paid the registration fee and took the exam but was not given your score on the reporting deadline. Your concern was referred to the Test Taker Advocacy Team for further review. When reviewed, it was noted that this test score had to be placed on hold due to a security issue because there is a discrepancy with the name on the registration against the identification (ID) presented at the test center. Although the test center may have allowed you to test with a secondary ID, these documents have to be reconciled before the official score may be reported and this exception takes some time to be validated. This case is being handled by our Office of Test Integrity and you will be contacted of the outcome when the investigation is complete. It is important to note that Policies governing valid identification requirement for admission to test are provided in detail on Page 17 of the GRE Revised Information and Registration Bulletin as well as the GRE Web site, www.ets.org/gre. Detailed information provided under the “SUPPLEMENTAL ID DOCUMENTS” indicates: “Supplemental ID documents may not be used to resolve name discrepancies. The last name on your primary ID must match (excluding accents and spaces) the name you used when you registered for the test.” Your letter from the Revdex.com was referred to the Office of Test Integrity to provide us with an update and you will be contacted as soon as the Office completes its review. Thank you for providing us the opportunity to review the issue, and I wish you success in your academic endeavors. Regards, [redacted]Test Taker AdvocateGRE ProgramEducational Testing Service?

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The representative, [redacted], completely disregarded any of the information I sent. 1.) I submitted a PRIMARY identification, per ETS regulations, my valid driver's license. 2.) No apology or admittance of wrong-doing on the part of her company. (A supervisor of the GRE department, [redacted], informed me they have had this problem for YEARS!)Thus, my complaint still stands, and I demand the situation be properly rectified.

Regards,